# Page 3 | New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is New Relic the right Application Performance Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118128/New-Relic/reviews --- New Relic 4.5 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 3 - Reviews of New Relic ## Showing most helpful reviews Showing 51-75 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Stanislav K. Developer Hospitality Used the software for: 2+ years ### "The right APM tool that can save your day " September 16, 2021 4.0 Pros \- easy to install and use; - great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces; - nicely done alerts system; - ability to create your own dashboards; - team is improving UX on a regular basis; - community support; Cons \- expensive; - has some minor bugs on the UI, sometimes pages seem to be unresponsive; - learning curve could be high for not experienced developers; Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Review Source Darshan Y. Linux and Virtualization specialist. Information Technology and Services Used the software for: 2+ years ### "One stop solution for all your APM need" December 6, 2019 5.0 I been working with New Relic for quite a while now i am not able to find any replacement for it till now Pros Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it Cons New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license Alternatives considered [New Relic](https://www.capterra.com/p/118128/New-Relic/) Review Source VR Verified Reviewer Software Manager Computer Software Used the software for: 2+ years ### "Very useful for our teams while on-call" December 6, 2021 5.0 It' s an essential tool for teams on-call that needs to understand alerts in their apps Pros Easy to track issues Great tool to query logs and make custom graphs or get to the raw information. Good integration with opsgenie. Cons The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section Review Source Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Know the issue before your customer" March 12, 2019 5.0 Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster. Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect. Pros \- Integration with our technology stack helps us to set up monitoring for most critical issues in our software; - Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support. Cons Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app. Review Source VR Verified Reviewer Senior Software Development Engineer Computer Software Used the software for: 2+ years ### "Awesome, well rounded real-time monitoring suite" March 26, 2019 5.0 Pros This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers. Cons Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon. Review Source Burak Ş. Software Engineer Retail Used the software for: 6-12 months ### "A great monitoring tool" July 8, 2022 5.0 We are using New Relic in our services to track errors, bugs and to monitor the overall APIs. Thanks to New Relic, we can find issues before its late, optimize our queries, slow endpoints and etc... Usage of New Relic One is really diverse in terms of an application and in my opinion it is essential. Pros Integration with the services is really easy. You can integrate New Relic to your application written in almost any language for monitoring it. Cons The user interface is not that simple and understanding. Thus, full utilization of New Relic One is not that easy for administrators and developers. It has a steep learning curve. Review Source VR Verified Reviewer Chief Technology Officer Computer Software Used the software for: 2+ years ### "Monitoring for Applications and Systems" December 18, 2019 4.0 We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own. Pros New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings. Cons New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features. Review Source JM Jonathan M. IT Director Non-Profit Organization Management Used the software for: 1-2 years ### "Too many changes, too much reliance on community support" July 22, 2022 3.0 I really want to like this software, but find that they are constantly giving me reasons for concern. It may do well at feature we don't use, but is cumbersome and constantly changing. Pros New Relic is easy to implement and has an active community. Cons They are constantly changing the way the software works, deprecating features for improved features. Which is good but requires constant changes. Their documentation is often out of date because of these changed. I once found an error in their documentation as part of a support case and they asked me to update their documentation. Support is slow and not the most helpful. Review Source VR Verified Reviewer Good & Welfare Officer Internet Used the software for: 2+ years ### "An Admins Dream" April 26, 2019 5.0 Pros The easy to use interface is one of my favorite parts, especially from administrators point of view. -From the user page, you can quickly see who has or has not accepted an invitation (those who haven't have their email \*starred-out\*). -On that same screen, you can see when someone was last active and understand who is/isn't utilizing the tool regularly. -Creating "teams"/"projects" in incredibly simple. -When adding new users, you see a capabilities preview which is AWESOME (and keeps me from making mistakes). Cons When looking at the definitions for ad-on roles, I wish they had a hover feature instead of having to click on a link that opens a new window. Not a huge complaint but it would be nice if it was all on one screen to keep from switching back and forth. Review Source VR Verified Reviewer Head of QA Computer Software Used the software for: 2+ years ### "Great software monitoring" August 2, 2019 5.0 Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well. Pros Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health. Cons The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction. Review Source VR Verified Reviewer Director of Content / Software Developer Entertainment Used the software for: 2+ years ### "New Relic Review" March 29, 2019 5.0 Pros Perfect for staying on top of your software and monitoring everything going on with your application and code. Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase. Cons User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 2+ years ### "Great tool - big learning curve" April 18, 2019 5.0 Pros New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice Cons As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know Review Source Ivan C. Founder and Director of Business Development Used the software for: 2+ years ### "Love New Relic, but it's expensive" December 12, 2017 5.0 Helped us isolate code that was freezing the server in odd scenarios. Pros New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems Cons It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager Review Source LS Leon S. Managing Director Computer Software Used the software for: 2+ years ### "Great tool for tracking the performance and health of our platform" June 4, 2021 5.0 I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful. Pros It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application. Cons When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need. Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Reason for choosing New Relic New relic was cheaper and easier to implement. Review Source NP Niraj P. Product Specialist Events Services Used the software for: 2+ years ### "Simple and intuitive tool with necessary insights for any application" July 31, 2018 4.0 Pros Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have. Cons The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees. Review Source Chaitanya S. Senior Operations Engineer Used the software for: 2+ years ### "Great product for monitoring your services and infrastructure. " August 1, 2018 5.0 Pros Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development Cons Cost. Cost. Cost. There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive Review Source GR Gaspar R. Infrastructure Engineer Media Production Used the software for: 1-2 years ### "Great server and application monitoring tool" January 5, 2023 5.0 We use NewRelic (integrated through Heroku) to monitor our site Pros The comprehensive set of unique features it has Cons The price, I think is kind of overkill, mostly given that there's a lot of competion out there. Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Reason for choosing New Relic Ease of integration with Heroku Review Source VR Verified Reviewer Application Developer Information Technology and Services Used the software for: 1-2 years ### "A great product" June 25, 2021 5.0 My experience with this product is amazing and I would definitely recommend it. Pros This product is very easy to integrate with your application and is very easily customizable as well. You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs. Cons It is a bit confusing to learn and adapt to it in the starting but once you get the hang of it, it's an amazing product. Review Source Lavish S. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "A very good tool to keep an eye over your app health." January 27, 2019 5.0 Pros It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page. Cons Bar charts are confusion as no proper definition is given for them. Review Source Ryan M. Head of Product Internet Used the software for: 2+ years ### "Love New Relic, but soooo expensive" February 6, 2018 4.0 Pros Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool. Cons SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model. Review Source VR Verified Reviewer Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Devops Tool" April 3, 2022 4.0 Pros Best Incident Management, regular enhancement in optimizing of tools and good server monitoring facility. Cons Higher cost, log management is not efficient and less user friendly. Review Source Navjot S. Sr. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Great analytic tool for non technical" April 2, 2019 3.0 If you are familiar with powershell scripts you can generate reports on your own and really don't need analytic tool. Pros Great analytic tool if you are non-technical. They provide a fully fledged online portal to get server infrastructure details, web call details, SQL queries details. Cons New relic internally calls powershell scripts & sql queries to generate reports which consumes CPU on its own. Review Source RW Ryan W. Developer Information Technology and Services Used the software for: 6-12 months ### "Stack Monitoring Made Easy" April 5, 2024 5.0 Pros New Relic provides me an easy way to monitor my entire stack from the backend to the frontend websites. This way, I can know if there are any bugs or services which can be optimized. Cons The setup deployment was quite confusing at start, since I have to use a lot of custom configurations and try around a bit. Review Source AS Ankita S. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "New Relic An Observability Tool" February 5, 2024 5.0 Pros Some services like APM, Browser Monitoring ,Alerts and AI are some services which I really like about the New Relic. Cons That it is costly and New Relic's documentation is not up to date. Review Source VR Verified Reviewer Senior Software Engineer Retail Used the software for: 1-2 years ### "NewRelic - Monitoring Application Performance made easy" October 23, 2019 5.0 Ability to see metrics and performance under high load and stress. Helps us to improve performance and catch bottlenecks. Pros Ability to gather Application Performance Metrics. Ability to drill down and analyze the code stack. Cons Some times dashboard gets caught up. Need to refresh page so that it can be loaded. This can be improved. Also see delay some times. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.