# Page 2 | New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is New Relic the right Application Performance Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118128/New-Relic/reviews --- New Relic 4.5 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of New Relic ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Clara T. Accountant Telecommunications Used the software for: 2+ years ### "Tracking performance app for billing system." April 17, 2025 5.0 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review Source Pedro L. Consultant Computer Software Used the software for: 6-12 months ### "Monitorizar aplicaciones en tiempo real" January 2, 2025 4.0 New Relic es una herramienta imprescindible para cualquier compañía que quiera tener monitorizados todos sus sistemas informáticos, para poder así garantizar una buena experiencia de usuario. Pros Lo que más destacaría de New Relic es su capacidad para poder monitorizar en tiempo real todos los componentes de una aplicación. Es muy fácil de configurar los agentes para diferentes lenguajes y plataformas, además de la posibilidad de poder crear dashboards personalizados. Cons El único punto débil que podría reseñar es el alto coste cuando se mueven grandes cantidades de datos. Review Source KG Khaled G. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Providing advance tracking facilities for an application." January 13, 2025 5.0 I would suggest that they begin with the basics and, from there, learn its advanced features. The documentation is great, and so is the community support. Pros I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics. Cons New Relic has greatly optimized my workflow in that it proactively finds and resolves performance bottlenecks, freeing me to actually focus on the development and innovation of applications. Review Source TB Tamer B. Prodops Engineer Retail Used the software for: 6-12 months ### "New Relic review" February 13, 2025 4.0 New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring Pros It is easy to use and has a lot of options for monitoring Cons The cost depends on user based, for a large team, it was an issue Review Source Rodrigo T. Director of Cyber Security Information Technology and Services Used the software for: 6-12 months ### "New Relic and Cybersecurity: A Powerful Combination" October 22, 2024 5.0 New Relic has been invaluable in bolstering our company's security posture. From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures. Pros New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times. Cons I cannot find any negative aspects to point out. Review Source TC Tarnika C. Product Specialist Automotive Used the software for: 6-12 months ### "Great tool!" February 28, 2025 4.0 Pros very easy to use, multiple filters and interfaces to work with Cons there is nothing i dislike about the tool. It is a wel made tool for the price paid Review Source Bishal D. Software Engineer Computer Software Used the software for: Less than 6 months ### "Very good ovservation tool" January 30, 2025 4.0 Pros I like how its dashboard looks clean and easy to use. The monitoring tools are excellent. Cons There is nothing I don't like about New Relic now. But initially, during setup, it was a bit complicated. Review Source AV Annelies V. Administrative medewerker Chemicals Used the software for: 1-2 years ### "Slecht werkgevers " September 10, 2024 3.0 Goed voor de klanten slecht met de medewerkers Pros Goede bedrijf product is goed zeg even aandacht aan de klanten. Cons New relic is niet goed voor de medewerkers laat ze werken zonder lunch pause omdat de managers te veel van de Mensen vragen ,medewerkers moeten beschikbaar zijn 24 uren per dag via slack antwoorden tijdens vakantie ,feestdagen buiten werk tijdens om niet ontslagen te worden Review Source AC Allyson C. Senior staff engineer Computer Software Used the software for: 6-12 months ### "Performance Monitoring Paradigm" May 23, 2024 5.0 Pros I noticed a sudden increase in response times for one of my application endpoints. With New Relic, I was able to drill down into the root cause, discovering that it was due to a database query that needed optimization. Cons I least liked about New Relic is its pricing structure, which can be complex to understand and may become expensive as my monitoring needs grow. Review Source KB Keith B. Project Manager E-Learning Used the software for: 1-2 years ### "Good tool for project management" May 13, 2024 5.0 I have been able to manage my company's projects with ease. Pros What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training. Cons It is working great. I have no issues using this tool. Switched from [ProjectManager](https://www.capterra.com/p/224496/ProjectManagercom/) The previous software had lagging issues. Review Source VR Verified Reviewer DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "One of the Best monitoring tool" October 15, 2023 5.0 It is great tool for both monitoring and alertingLogs feature is also greatWe are using the full new relic with logs, apm, etc... Pros Alerts and notification can be set upLog can be queried Easily with NRQL and Grok can be used to filter logsData visualisation differently (lines, pie charts, graph, area, etc...)APM is greatTransaction time has specifics suchas PHP, database, external calls which helps in identifying issuesThere's also a stack trace for code which helps in identifying problematic codeBrowser analysis is available Cons I have not found anything to dislike about New Relic Review Source JK Joseph K. Senior Experience specialist Information Technology and Services Used the software for: 1-2 years ### "Best tool for APM , browser , mobile , synthetic and infrastructure monitoring" November 10, 2022 5.0 Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay Pros New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability Cons It can improve more on distributed tracing Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Review Source Arjun K. Founder Computer Software Used the software for: 2+ years ### "Seamless APM Setup and Heroku Integration" May 26, 2023 5.0 I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency. Pros Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache. Cons let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing New Relic New Relic won me over with its flexibility and simplicity, especially for a startup like mine. With a straightforward one-line Node install, I was up and running, monitoring my application's performance without breaking a sweat. It provided the right balance of power and ease of use, making it a perfect fit for my startup's needs. Review Source DM Dhavan M. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "One of the best product to monitor application in realtime" July 6, 2023 4.0 I had a great experience with the new relic. I am still using it to monitor my product in real time. It is giving me useful insights about my product in real time Pros New Relic offers a comprehensive set of features that can be valuable for businesses. Some of the notable aspects include real-time monitoring capabilities, proactive alerts and notifications, customizable dashboards for data visualization, robust performance metrics and analytics, transaction tracing for granular analysis, and integration with other tools and systems. These features empower businesses to gain deep insights into application performance, troubleshoot issues efficiently, optimize performance, and enhance user experience. New Relic's focus on real-time visibility, comprehensive data collection, and proactive monitoring helps businesses detect and address potential issues promptly, leading to improved application reliability and customer satisfaction. Cons the complexity of setting up and configuring the tool for legacy applications. Other than that I can't think of any negative point. Review Source VR Verified Reviewer QA and Observability Engineer Retail Used the software for: 2+ years ### "Good Tooling" January 19, 2024 5.0 Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based Pros Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications Cons \- Pricing and user Licence model, every year it's changing his pricing model and usage model - Frontend Monitoring Switched from [Apache JMeter](https://www.capterra.com/p/234671/Apache-JMeter/) we needed a more observablity tool then only with jmeter and Nimsoft Review Source VR Verified Reviewer CTO Hospitality Used the software for: I used a free trial ### "UI/UX and Pricing models have improved but deployment is a nightmare" August 24, 2022 3.0 We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it. Pros \- Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design Cons \- Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing New Relic Pricing transparency Review Source VR Verified Reviewer Senior Software Engineer Automotive Used the software for: 2+ years ### "New Relic is an enterprise ready tool for your arsenal" July 20, 2023 4.0 Good experience, if you can afford it. Pros It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them. Cons The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive. Review Source Michael W. Full Stack Developer Information Technology and Services Used the software for: 2+ years ### "One Stop Server/App/Website/etc Monitoring" May 29, 2022 5.0 Pros I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :) Cons I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier. Review Source Daniel H. Technical Lead Insurance Used the software for: 6-12 months ### "A Great Observability platform " January 30, 2023 4.0 Pros We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices. Cons Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing New Relic Other companies we work with also use New Relic and we found the customer service to be very helpful Review Source Gagan G. Full Stack Developer Computer Software Used the software for: 1-2 years ### "Good tool to monitor your application and it's performance" August 21, 2018 4.0 We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade. Pros The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc. Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone. Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it. It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application. Cons Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem. Review Source Daniel Mario M. CTO Computer Software Used the software for: 2+ years ### "Good enough monitoring" December 5, 2018 4.0 Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing. Pros I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful. Cons The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on. Review Source Dilraj S. Sr. Software Developer Computer Software Used the software for: 2+ years ### "System analytics made easy!" July 20, 2019 4.0 Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again. Pros New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently. Cons User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first. Review Source YR Yeamin R. Senior DevOps Engineer Financial Services Used the software for: 2+ years ### "Good Observability Tool" November 6, 2023 4.0 NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud. Pros \- Clearly understandable alerting and metrics rules - Alerts can be set using specific query language called NRQL - Easy integration with messaging tools like Splunk and paging tools like OpsGenie. Cons \- Log aggregation capabilities were not very enhanced. Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: 2+ years ### "Performance Monitoring made easy" July 20, 2020 5.0 I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic. Pros The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all. Cons To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information. Review Source Josh S. Web Developer Computer Software Used the software for: 2+ years ### "New Relic is a great way to keep track of website performance" July 7, 2022 5.0 It's been really helpful using New Relic to monitor our websites and servers. Pros Front and back-end monitoring. Customizable dashboard and alerts. Cons Some JS overhead when in use. Can be tricky to focus in on different parts of the site. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.