--- title: "New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is New Relic the right Network Monitoring solution for you? Explore 203 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118128/New-Relic/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- New Relic 4.5 (203) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of New Relic Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “The alerting system is also reliable and helps quickly identify issues before they impact users.“ June 29, 2026 RP Ruchika P Site Reliability EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident.“ July 25, 2025 CT Clara T AccountantTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.“ April 17, 2025 Kylie S Program Support IHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.“ January 20, 2025 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Over 1 year, web development monitoring and infrastructure management improved app performance and speed.“ August 11, 2026 ML Mauricio L Senior Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints.“ December 30, 2024 ## Showing most helpful reviews Showing 1-25 of 203 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dirceu P. DevOps Engineer Used the software for: 1-3 years ### "One super easy to use hub for all observability" November 12, 2026 5.0 All in one portal and even Dashboard Pros NRQL is really easy to use when you know a little tsql. It’s also a cheaper option that has everything you red related to observability Cons The Telemetry part can be a little complex Review Source Software Engineer Used the software for: 1-3 years ### "New Relic APM tracing and infrastructure monitoring simplify incident triage" October 26, 2026 4.0 New Relic provides solid value for money for full-stack observability. Automated security compliance alerts protect our ingestion keys, and technical customer support resolves agent crashes fast. Pros APM distributed tracing isolates slow PostgreSQL queries and failing microservices during web development. Cloud infrastructure management and real-time monitoring visualize node CPU spikes clearly. Cons The telemetry query interface can suffer from sluggish performance and speed when rendering complex NRQL queries across high-traffic production logs. Review Source Senior DevOps Engineer Used the software for: 1-3 years ### "Real‑time insights, but a few bumps" October 21, 2026 5.0 I love how New Relic’s transaction tracing lets me drill into a single user request, see every microservice hop, and instantly spot a slow database call that was hurting page load times. It plugs right into my nightly deployment checks and saves hours of debugging. Pros New Relic’s real‑time application performance monitoring keeps our services humming. The custom dashboards let us see key metrics at a glance, and the alerting rules are flexible enough to catch issues before users notice. Integrating with Slack means our devs get instant notifications, which keeps the whole team in sync. Cons The documentation can be a bit thin on the ground‑up setup for the newer APM features, and the pricing model feels a little steep once you exceed the free tier. And the support response time can lag when we hit a critical issue, which is kind of annoying during peak traffic. Review Source Erika R. Operador de sistemas informaticos Used the software for: Less than 1 year ### "Una buena visiòn para detectar incidencias" October 5, 2026 4.0 Ha si interesante conocer otro software , me ha resultado ùtil para revisar el estado de los sitemas, consultar alertas y dar seguimientos a posibles incidencias . Una vez que te familiarizas con la plataforma, la informaciòn resulta bastante ùtil para el trabajo diario Pros Me gusta porque me permite tener bastante informaciòn del estado de los sistemas en un mismo lugar. Para revisar incidencias, alertas o comportamientos fuera de lo norma, resulta pràctico y ayuda a localizar rapidamente donde puede estar el problema Cons Como todo software completo al comienzo es abrumador por la cantidad de informaciòn y opciones disponible. Para revisiones y segumiento, hace falta un poco de tiempo para acostumbrarse a donde encontrar cada cosa Review Source Shiv M. Software Engineer Used the software for: 1-3 years ### "Excellent End-to-End Observability Platform and Comprehensive and User-Friendly Monitoring Solution" September 27, 2026 5.0 What I liked most about New Relic is how it simplifies performance monitoring and helps teams proactively detect issues before they impact customers. The dashboards and alerts provide valuable operational insights that support better decision-making. Pros Monitoring our whole stack is very good using New Relic. The feature I liked most about New Relic is its comprehensive observability platform. It provides real-time visibility into application performance, infrastructure, logs, and user experience through a single dashboard, making it easier to identify and resolve issues quickly. Cons It's a nice tool and I never come across anything least likes. It's an excellent choice for enterprise applications. Review Source Head of Engineering Used the software for: 3-5 years ### "Comprehensive Observability with a Learning Curve and Usage-Based Costs" September 10, 2026 4.0 Pros Provides detailed app performance monitoring that helps trace slow db queries, microservice latency, and system bottlenecks. Having logs, metrics, traces, and events aggregated into a single platform helps teams pinpoint issues during system outages without switching between multiple tools. Cons Pricing which can lead to unexpected billing increases if logging output or telemetry volumes spike suddenly without strict data limits in place. The user interface is very dense. Review Source Estrella A. Software Engineer Used the software for: 1-3 years ### "New Relic delivers exceptional real time observability and deep full stack application monitoring" August 11, 2026 4.0 Over 1 year, web development monitoring and infrastructure management improved app performance and speed. Customer support is helpful, security features keep data safe, and value for money remains strong despite initial monitoring setup curves. Pros Excellent application monitoring and web development insights boost performance and speed. Infrastructure management is clear, security controls are robust, customer support responds well, and overall value for money is solid. Cons Telemetry volume can reduce value for money. Customer support is slow on complex issues, web development and infrastructure management need fine-tuning, security setup takes time, and complex queries slow down performance and speed monitoring. Review Source Software Engineer Used the software for: 1-3 years ### "A Day in the Life with New Relic" July 13, 2026 5.0 I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. Pros We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. Cons One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. Review Source Application Manager Used the software for: Less than 1 year ### "good monitoring tool easy to use freindly user interface" July 1, 2026 4.0 Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. Pros good monitoring tool that give real time notification in case of not reaching the application or the url address related to Cons One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. Review Source Manager Used the software for: Less than 1 year 5.0 November 4, 2026 AI summary based on a full review New Relic effectively identifies application performance issues and production errors, streamlining the debugging process across backend services. However, the pricing can escalate quickly with increased data ingestion, and users may face challenges with excessive alerts. Log in to unlock the full review, detailed ratings, and pros & cons Ash B. Director of IT Used the software for: 3-5 years ### "Does a very comprehensive job of monitoring." October 3, 2025 5.0 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reasons for choosing New Relic More options and a more comprehensive solution. Review Source IT Manager Used the software for: 1-3 years ### "New Relic can do anything but is hard to get going with" August 25, 2025 4.0 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review Source Founder, Engineer Used the software for: 3-5 years ### "Worse each year" November 10, 2020 2.0 I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable. Pros Has monitoring specific to the programming languages and database servers that we use Cons Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible. Reasons for choosing New Relic Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar. Review Source Satish M. DevOps Engineer Used the software for: 3-5 years ### "New Relic like a pro" May 27, 2025 5.0 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reasons for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review Source Mark C. Product Manager Used the software for: 3-5 years ### "Great tool for quickly monitoring performance across your infrastructure" October 28, 2025 4.0 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review Source Head Of Development Used the software for: 1-3 years ### "Server monitoring made easy" September 2, 2025 4.0 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review Source Prodops Engineer Used the software for: Less than 1 year ### "New Relic review" February 19, 2025 4.0 New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring Pros It is easy to use and has a lot of options for monitoring Cons The cost depends on user based, for a large team, it was an issue Review Source Engineering Manager Used the software for: 1-3 years ### "Nice tool but expensive" January 8, 2025 4.0 Newrelic is a really good tool I can have a lot of metrics in a easy way, but this is so expensive Pros It is so easy to implement new relic, the most that I like is its collector Cons pricing, it is really expensive to have all my services there Review Source Joseph K. Senior Experience specialist Used the software for: 1-3 years ### "Best tool for APM , browser , mobile , synthetic and infrastructure monitoring" December 11, 2022 5.0 Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay Pros New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability Cons It can improve more on distributed tracing Switched from [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Review Source Senior Software Engineer Senior Software Engineer Used the software for: 3-5 years ### "New Relic is an enterprise ready tool for your arsenal" July 21, 2023 4.0 Good experience, if you can afford it. Pros It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them. Cons The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive. Review Source Keith B. Project Manager Used the software for: 1-3 years ### "Good tool for project management" May 14, 2024 5.0 I have been able to manage my company's projects with ease. Pros What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training. Cons It is working great. I have no issues using this tool. Switched from [ProjectManager](https://www.capterra.com/p/224496/ProjectManagercom/) The previous software had lagging issues. Review Source Software Engineer Used the software for: 3-5 years ### "Performance Monitoring made easy" July 23, 2020 5.0 I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic. Pros The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all. Cons To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information. Review Source Software Manager Used the software for: 3-5 years ### "Very useful for our teams while on-call" December 7, 2021 5.0 It' s an essential tool for teams on-call that needs to understand alerts in their apps Pros Easy to track issues Great tool to query logs and make custom graphs or get to the raw information. Good integration with opsgenie. Cons The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section Review Source Chief Technology Officer Used the software for: 3-5 years ### "Monitoring for Applications and Systems" December 18, 2019 4.0 We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own. Pros New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings. Cons New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features. Review Source Head of QA Used the software for: 3-5 years ### "Great software monitoring" August 5, 2019 5.0 Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well. Pros Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health. Cons The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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