--- title: "New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is New Relic the right Remote Monitoring and Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118128/New-Relic/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- New Relic 4.5 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of New Relic Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “The alerting system is also reliable and helps quickly identify issues before they impact users.“ June 29, 2026 RP Ruchika P Site Reliability EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident.“ July 25, 2025 CT Clara T AccountantTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.“ April 17, 2025 Kylie S Program Support IHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.“ January 20, 2025 Ash B Director of ITBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “Overall its a value and makes monitoring much easier with a wide variaty of options and metrics.“ September 29, 2025 ML Mauricio L Senior Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints.“ December 30, 2024 ## Showing most helpful reviews Showing 1-25 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ash B. Director of IT Broadcast Media Used the software for: 2+ years ### "Does a very comprehensive job of monitoring." September 29, 2025 5.0 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing New Relic More options and a more comprehensive solution. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 1-2 years ### "New Relic can do anything but is hard to get going with" August 21, 2025 4.0 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review Source EA Estrella A. Software Engineer Computer Software Used the software for: 1-2 years ### "New Relic delivers exceptional real time observability and deep full stack application monitoring" August 11, 2026 4.0 Over 1 year, web development monitoring and infrastructure management improved app performance and speed. Customer support is helpful, security features keep data safe, and value for money remains strong despite initial monitoring setup curves. Pros Excellent application monitoring and web development insights boost performance and speed. Infrastructure management is clear, security controls are robust, customer support responds well, and overall value for money is solid. Cons Telemetry volume can reduce value for money. Customer support is slow on complex issues, web development and infrastructure management need fine-tuning, security setup takes time, and complex queries slow down performance and speed monitoring. Review Source Dylan W. Founder, Engineer Internet Used the software for: 2+ years ### "Worse each year" November 7, 2020 2.0 I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable. Pros Has monitoring specific to the programming languages and database servers that we use Cons Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible. Reason for choosing New Relic Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar. Review Source LP Lorenzo P. Application Manager Insurance Used the software for: 6-12 months ### "good monitoring tool easy to use freindly user interface" June 29, 2026 4.0 Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. Pros good monitoring tool that give real time notification in case of not reaching the application or the url address related to Cons One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. Review Source SM Satish M. DevOps Engineer Computer Software Used the software for: 2+ years ### "New Relic like a pro" May 26, 2025 5.0 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review Source HJ Hamish J. Software Engineer Textiles Used the software for: 1-2 years ### "A Day in the Life with New Relic" July 11, 2026 5.0 I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. Pros We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. Cons One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. Review Source SS Shiv S. Software Engineer Banking Used the software for: 1-2 years ### "Excellent End-to-End Observability Platform and Comprehensive and User-Friendly Monitoring Solution" September 23, 2026 5.0 What I liked most about New Relic is how it simplifies performance monitoring and helps teams proactively detect issues before they impact customers. The dashboards and alerts provide valuable operational insights that support better decision-making. Pros Monitoring our whole stack is very good using New Relic. The feature I liked most about New Relic is its comprehensive observability platform. It provides real-time visibility into application performance, infrastructure, logs, and user experience through a single dashboard, making it easier to identify and resolve issues quickly. Cons It's a nice tool and I never come across anything least likes. It's an excellent choice for enterprise applications. Review Source PP Paul P. Head of Engineering Financial Services Used the software for: 2+ years ### "Comprehensive Observability with a Learning Curve and Usage-Based Costs" September 9, 2026 4.0 Pros Provides detailed app performance monitoring that helps trace slow db queries, microservice latency, and system bottlenecks. Having logs, metrics, traces, and events aggregated into a single platform helps teams pinpoint issues during system outages without switching between multiple tools. Cons Pricing which can lead to unexpected billing increases if logging output or telemetry volumes spike suddenly without strict data limits in place. The user interface is very dense. Review Source VR Verified Reviewer Head Of Development Computer Software Used the software for: 1-2 years ### "Server monitoring made easy" August 29, 2025 4.0 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review Source CT Clara T. Accountant Telecommunications Used the software for: 2+ years ### "Tracking performance app for billing system." April 17, 2025 5.0 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review Source KG Khaled G. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Providing advance tracking facilities for an application." January 13, 2025 5.0 I would suggest that they begin with the basics and, from there, learn its advanced features. The documentation is great, and so is the community support. Pros I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics. Cons New Relic has greatly optimized my workflow in that it proactively finds and resolves performance bottlenecks, freeing me to actually focus on the development and innovation of applications. Review Source ML Mauricio L. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Comparing New relic to datadog." December 30, 2024 4.0 I feel Every begginner startup at least with rails should at least have the free version of new relic and the upgrade into the paid. Now when scaling and for enterprise, datadog feels more connected when a trace is easier to filter on behaviours, logs, graphs, etc. I doubt we would go to new relic once you're using datadog since I think there's too many dashboards and alerts set up with datadog. Pros It's much less expensive than datadog as it's not the same offering. The info on query load, the db explains. I felt it was easier to setup than with datadog. Error tracking I believe is better as well from what I recall. Cons I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints. This is much easier looking at service pages in datadog where I can just sort by request count. Review Source MSB Mahipal Singh B. Software Engineer Information Technology and Services Used the software for: 2+ years ### "New Relic One Review" July 12, 2022 5.0 With the help of the Real-Time Monitoring feature, we keep our business application online. Pros Real-time monitoring and application performance management are the best feature which I like most in this application. With the help of Real-Time monitoring, the team will get informed by the system if anything goes wrong in the system like the system down. So, the team can quickly fix the issue and make the system online. Application Performance management helps developers to know where they have to focus in the system to make the system more efficient, reliable and scalable. Cons As of now, I don't have anything which I don't like in this software. We keep exploring the available functionality in the New Relic. Review Source HS Happy S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Best full stack observability tool" July 29, 2023 5.0 One of the best tool I have came across. Pros Best Things About New Relic:Application Performance Monitoring (APM)Infrastructure MonitoringReal-Time InsightsEnd-to-End VisibilityAlerting and NotificationsIntegration and CompatibilityData Visualization and DashboardsScalability and FlexibilityInsightful Reports and AnalyticsDevOps Collaboration Cons Limited Free PlanData Retention PoliciesSupport Response TimesIntegration Limitations Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing New Relic Easy to use. Review Source AC Allyson C. Senior staff engineer Computer Software Used the software for: 6-12 months ### "Performance Monitoring Paradigm" May 23, 2024 5.0 Pros I noticed a sudden increase in response times for one of my application endpoints. With New Relic, I was able to drill down into the root cause, discovering that it was due to a database query that needed optimization. Cons I least liked about New Relic is its pricing structure, which can be complex to understand and may become expensive as my monitoring needs grow. Review Source JM Javier M. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool for systems monitoring" October 14, 2024 4.0 Overall, our experience once set-up is good. Some services were difficult to set-up, but now everything works as intended. New relic is a powerful observability tool. Pros Ths software has tons of features to monitor almost any possible tech stack. It has been improved overt time, as previously it had an overcomplicated UX/UI. Cons Set-up can be tricky sometimes for determined services, and also, it can become quickly expensive if you need more than the free tier, which can make it difficult for SMB's to adopt it. Review Source VR Verified Reviewer Software Manager Computer Software Used the software for: 2+ years ### "Very useful for our teams while on-call" December 6, 2021 5.0 It' s an essential tool for teams on-call that needs to understand alerts in their apps Pros Easy to track issues Great tool to query logs and make custom graphs or get to the raw information. Good integration with opsgenie. Cons The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section Review Source VR Verified Reviewer Chief Technology Officer Computer Software Used the software for: 2+ years ### "Monitoring for Applications and Systems" December 18, 2019 4.0 We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own. Pros New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings. Cons New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features. Review Source VR Verified Reviewer Head of QA Computer Software Used the software for: 2+ years ### "Great software monitoring" August 2, 2019 5.0 Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well. Pros Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health. Cons The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 2+ years ### "Great tool - big learning curve" April 18, 2019 5.0 Pros New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice Cons As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know Review Source NP Niraj P. Product Specialist Events Services Used the software for: 2+ years ### "Simple and intuitive tool with necessary insights for any application" July 31, 2018 4.0 Pros Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have. Cons The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees. Review Source GR Gaspar R. Infrastructure Engineer Media Production Used the software for: 1-2 years ### "Great server and application monitoring tool" January 5, 2023 5.0 We use NewRelic (integrated through Heroku) to monitor our site Pros The comprehensive set of unique features it has Cons The price, I think is kind of overkill, mostly given that there's a lot of competion out there. Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Reason for choosing New Relic Ease of integration with Heroku Review Source Lavish S. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "A very good tool to keep an eye over your app health." January 27, 2019 5.0 Pros It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page. Cons Bar charts are confusion as no proper definition is given for them. Review Source VR Verified Reviewer Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Devops Tool" April 3, 2022 4.0 Pros Best Incident Management, regular enhancement in optimizing of tools and good server monitoring facility. Cons Higher cost, log management is not efficient and less user friendly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.