# Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tripleseat the right Venue Management solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 KA Ketile A Head of Events SalesRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “The mobile version: It isn’t as smooth or responsive as the desktop platform, which can be tough when I'm on the go“ June 10, 2025 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 AC Adrian C Sales CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat.“ October 29, 2024 AB Amy B OwnershipHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving.“ June 10, 2025 SD Sandra D Restaurant Events ConsultantEvents Services, Self-employedUsed the software for: More than 2 years. “I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. “ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Event planning helper" April 11, 2026 5.0 Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose Tripleseat over its competitor's for its ease of use. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor M3](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source BM Brett M. Event Sales Museums and Institutions Used the software for: 1-2 years ### "Amazing platform " May 21, 2025 5.0 It makes quoting, customer communication, BEOs, invoicing and taking payments so easy! I’d recommend to all planners at a venue. Pros So easy to use. They have thought of everything and then some. Everything I need is all in one place. Cons Sometimes emails can end up in a clients spam folder, if their company has a firewall. Other than that, nothing. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Triple seat is a far superior product. Much easier to use. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source FH Freddie H. Business Development Manager Hospitality Used the software for: Less than 6 months ### "CRM I have dreamed about " October 22, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review Source HM Hailey M. Director of Sales and Events Hospitality Used the software for: 2+ years ### "Best Event Management System" November 11, 2024 5.0 My overall experience with tripleseat has been great from the communication tracking, to the ability to customize everything to our needs and seamless reporting - I could not ask for anything better. Pros Tripleseat makes my life and my client's lives so much easier! Cons The only area for improvement would be that I wish there was an app! Switched from [Gather](https://www.capterra.com/p/10002522/Gather/) Converted over with gather when merge happened Review Source JA John A. VP of Operations Restaurants Used the software for: 1-2 years ### "Keeping the little guy in the race" June 18, 2025 5.0 Top rated tech for our restaurant. The opportunity to be posted alongside of much larger restaurant groups through EventUp has led to our offstrip location being competitive. Pros The CRM feature allows us to continue relationships past the guests events with ease. Additionally, the speed of response keeps us as the clients first choice! Cons The reporting can be a bit much to filter, but once understood, the reports are incredibly valuable. Personalization keeps them relevant and actionable. Review Source CJ Courtney J. Sales Manager Hospitality Used the software for: 2+ years ### "Best review ever" June 17, 2025 5.0 Positive experience all around. Tripleseat has made my job so much easier and excited to confirm to see progress. Pros Very easy to use! Helps make the contracting process so easy for venue/customer alike. Easy interface with so many customizations Cons I do not have an issue with Triple seat. I do wish that we could select multiple leads at a time to turn down for ease with generic turn down reasons. But otherwise great! Review Source MM Michelle M. Food and Beverage Sales Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Tripleseat University Helped Me Understand My Tools Better" May 13, 2025 5.0 I really enjoy using Tripleseat overall. It's challenging to not have an email draft capability. Sometimes the formatting looks funny after sending. Pros The explainations were fast paced (which I really appreciated as a somewhat familiar user). They were clear and very helpful. I appreciated the chance to ask questions and all of the examples they shared. Cons The screen for presentation was kind of small. Our event space in San Francisco would be fabulous for your next event in SF. We have room for 100 seated, a floor-to-ceiling projector, lots of natural light, access to bar and caterers, and we are very ingrained in the community and hospitality industry as an incubator program for businesses founded by immigrant women. (La Cocina). Review Source JN Julianna N. Events and Private Dining Sales Manager Hospitality Used the software for: 2+ years ### "Using tripleseat since 2013 " May 28, 2025 4.0 Pros Increase the capture of revenue Easy process to the clients Efficient to create all the document for the events Cons It will be great to create an app. To facilitate the access using you our mobiles. Discussion emails goes often to the guest’s spam folder Review Source KJ Katherine J. Director of Events and Marketing Entertainment Used the software for: 2+ years ### "Tripleseat is my Go-To Event Software " April 29, 2025 5.0 I love it. I moved jobs a few years ago and got my current company to purchase Tripleseat for our events. It makes event planning simpler! Pros I love the software where it’s a 1 stop shop for event planners. It’s easy to use, and creates all types of documents to use internally as well as send externally to clients. Cons The e nee discussion is hard to navigate when talking to enteral planners in your organization vs the client. Review Source EY Esther Y. Community Engagement Manager Events Services Used the software for: 6-12 months ### "Intuitive and not clunky " May 13, 2025 4.0 Fairly intuitive, useful for measuring and gauging individual work load within departments. Pros We have a team of 4-5 coordinators. Tripleseat makes it easy to take over another coordinator's tasks and bookings. Also, templates and reports. Cons Not friendly with printing. We create physical files for event captains and often have to print screen. Does not show discount total at the bottom of invoice. Review Source AD Allyson D. Owner Restaurants Used the software for: 6-12 months ### "CP Review 2025" May 13, 2025 5.0 So far, it’s been helpful in staying on top of leads and events to increase bookings. Support has been available when needed. I’m looking forward to using it further to help grow the business through reporting. Pros Great communication tool and system to organize leads and events all in one place. Cons I have some work to do to go back and adjust past events and leads to maximize reporting tools to Switched from [BentoBox](https://www.capterra.com/p/222733/BentoBox/) They had limitations in their application. Review Source ES Ella S. Manager- Events, Marketing, Partnerships Restaurants Used the software for: 2+ years ### "3 Year TripleSeat User!" November 7, 2024 5.0 I've been a TripleSeat user for the last 3 years and plan to continue to do so. The support team is great, and from a user perspective my clients are always able to find the info they need. Pros Best CRM for restaurant events! Contract creation, and great integrations, and internal communications are great. Notably, the Stripe payment integration is a huge help. Being able to create tasks for yourself and others is a great way to streamline communication. Cons The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher. it is great that guest messages can show up in my email inbox, but the entire thread doesn't populate and makes switching between my gmail and TripleSeat a hassle. Review Source MV Maria V. EVENT SALES REP Food & Beverages Used the software for: 6-12 months ### "Entertaining and interesting " June 2, 2025 5.0 The girls were amazing, they were fun, super friendly and the presentation was well explained overall Pros The flow of the presentation, split into 3 segments, different speakers, it was pretty entertaining not boring at all! Cons The reports were a little confusing and super fast explained but I have nothing negative to say about it Review Source AF Alanna F. Director Food & Beverages Used the software for: 1-2 years ### "Very helpful! " April 29, 2025 5.0 Very helpful with planning, organizing and executing events Pros Keeps our team organized, streamlines planning between kitchen and planners Cons Sometimes too much info or confused with specific things Review Source GT Glenda T. Director of catering and event sales Restaurants Used the software for: 2+ years ### "Tripleseat Review from Glenda Thompson" January 7, 2025 4.0 Very Good. I work with both Tripleseat and Perfect Venue. Pros Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured. Cons The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different. Review Source JC Jose C. Regional Ops Admin Restaurants Used the software for: 1-2 years ### "Admin User" April 16, 2025 4.0 Tripleseat is a good resource for managing private events and maintaining communication with clients. Pros How the guest portal allows for expedited communication with clients. Cons I beleive their reporting modules could use some work. The event details report seems to have the most information but still requires user to filter alot of perameters. Would be nice if the data i was looking for waa just a click or 2 away. Review Source CC Chrus C. Director Restaurants Used the software for: I used a free trial ### "Review for triple seat" April 30, 2025 5.0 I haven’t used it. I attended the class hoping it would teach me more about the platform. Pros I think it can be extremly organizing for you. I think it could help with guest retention. Cons I think it needs to be integrated with pos systems. The one weakness is your still relying on your staff. Review Source AS Alyssa S. Sales Manager Entertainment Used the software for: 2+ years ### "I LOVE TRIPLESEAT" October 29, 2024 4.0 I absolutely love tripleseat so much that I've applied to work there multiple times. I've only used 1 other booking system, but Tripleseat is by far the best one I've seen. I don't know how I would do my job without tripleseat! Pros It is very user friendly. Love the reporting aspect of it. Cons The email system. Lots of bounced emails. Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.