# Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tripleseat the right Venue Management solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 JH Joy H Production Events SpecialistEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions“ May 13, 2025 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 KA Ketile A Head of Events SalesRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “The mobile version: It isn’t as smooth or responsive as the desktop platform, which can be tough when I'm on the go“ June 10, 2025 AB Amy B OwnershipHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving.“ June 10, 2025 AC Adrian C Sales CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat.“ October 29, 2024 ## Showing most helpful reviews Showing 1-25 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose Tripleseat over its competitor's for its ease of use. Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor M3](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source CC Cristina C. Special Events and Sales Senior Manager Museums and Institutions Used the software for: 1-2 years ### "Tripleseat Review " May 13, 2025 4.0 Overall I enjoy using it. It was easy to learn and to teach others how to use. Pros Event profiles automatically updating with changes. Ease of use. Cons Cannot connect with other programs like Tessitura which is our accounting system. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Tripleseat Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated. Switched from [EventPro360](https://www.capterra.com/p/148194/EventPro360/) EventPro was too complicated and hard to learn. Review Source BM Brett M. Event Sales Museums and Institutions Used the software for: 1-2 years ### "Amazing platform " May 21, 2025 5.0 It makes quoting, customer communication, BEOs, invoicing and taking payments so easy! I’d recommend to all planners at a venue. Pros So easy to use. They have thought of everything and then some. Everything I need is all in one place. Cons Sometimes emails can end up in a clients spam folder, if their company has a firewall. Other than that, nothing. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Triple seat is a far superior product. Much easier to use. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source FH Freddie H. Business Development Manager Hospitality Used the software for: Less than 6 months ### "CRM I have dreamed about " October 22, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review Source TW Timothy W. Director of Sales Hospitality Used the software for: 1-2 years ### "Tripleseat review" November 11, 2024 5.0 We used Caterease for over 20 years at this hotel. When we were told we were switching to Tripleseat, we were not happy. Once we became familiar with Tripleseat, it is much more efficient and user friendly. Pros Ease of use, functionality, the ability to communicate directly with our clients Cons There are no cons with the product that I see Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) 1 year ago- after training, we started to solely use the program Review Source ML Monica L. Sales and Events Manager Restaurants Used the software for: 2+ years ### "Fan of Tripleseat" May 8, 2025 5.0 amazing. anytime I've needed anything from their team, they've helped right away. Furthermore, it's just a really user friendly program. I'm an admin and setup up our menus, pricing and everything needed and that process was also very intuitive and simple. Pros It's so easy to use. Very intuitive and has all the features needed to make booking events super easy. It's also very transparent to both the user and the guest. They can see all communication and a timeline of what they've done. I LOVE that you can see when an email is delivered and when a guest has opened and read it. it's such a great feature. Cons it can look like spam but so does any other email that comes from a booking system. you have to be smart about the way you title and send emails to avoid that. Review Source AC Annabelle C. Advancement Manager Events Services Used the software for: 2+ years ### "Dallas Arboretum Review" April 15, 2025 5.0 We love tripleseat! They have been an absolute dream to work with Pros I love how easy it is to use and how friendly it is for clients Cons I wish you could copy notes. We use notes a lot and it would be great to duplicate them Review Source ES Ella S. Manager- Events, Marketing, Partnerships Restaurants Used the software for: 2+ years ### "3 Year TripleSeat User!" November 7, 2024 5.0 I've been a TripleSeat user for the last 3 years and plan to continue to do so. The support team is great, and from a user perspective my clients are always able to find the info they need. Pros Best CRM for restaurant events! Contract creation, and great integrations, and internal communications are great. Notably, the Stripe payment integration is a huge help. Being able to create tasks for yourself and others is a great way to streamline communication. Cons The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher. it is great that guest messages can show up in my email inbox, but the entire thread doesn't populate and makes switching between my gmail and TripleSeat a hassle. Review Source AC Adrian C. Sales Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat is The "IT" girl of event management portals " October 29, 2024 5.0 Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary. Pros Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails. Cons Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc... Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 6-12 months ### "Event review" April 29, 2025 5.0 Helped streamline our event planning and communication Pros The ease and growth of the product to match my needs Cons Some restrictions around automated tasks Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Tripleseat Recommendations from other event managers Review Source SD Sandra D. Restaurant Events Consultant Events Services Used the software for: 2+ years ### "Your Most Loyal Tripleseat User" November 4, 2024 5.0 I love Tripleseat and have been a very loyal user for almost 10 years now. I have recommended it consistently and always insist on using it with all of my clients. Additionally, your staff has always been wonderful - from \[sensitive content hidden\], down to all of the sales managers and ops managers and even help desk folks I've worked with throughout the years. Pros Ease of use, easy & clear way to communicate with clients & staff members. Partnerships and linking to other software that I use regularly like Open Table and Prismm. Cons I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. Also, I would like the ability to send multiple contracts at once to a client through the "booking" portal. It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. There are a few smaller issues here and there, but I think those are the biggest ones. OH! And also - please bring back the sales funnel that used to be on the reports page!!! I miss it so much!! Review Source LF Lizette F. Private Events Coordinator Food & Beverages Used the software for: 6-12 months ### "Private Events Coordinator" July 14, 2025 5.0 I started my position as Private Event Coordinator 6 months ago and was intimidated at first but Triple Seat helped me settle into my role seamlessly and effectively. Pros It's easy to use and understand. It helps me connect and communicate efficient efficiently & quickly Cons I'd like to be able to request and receive payment via Triple Seat rather than using a third party payment system Review Source RG Ray G. Sales Manager Hospitality Used the software for: 6-12 months ### "Review of A Lifetime" June 17, 2025 5.0 I feel it’s been a breeze to learn and the online modules have helped overall with the learning process. Pros I like the ease of being able to send payments and contracts for signatures when booking reservations. Cons I don’t think there’s much that I don’t like about the program, since I’m always working with their team to improve my UX. Review Source GT Glenda T. Director of catering and event sales Restaurants Used the software for: 2+ years ### "Tripleseat Review from Glenda Thompson" January 7, 2025 4.0 Very Good. I work with both Tripleseat and Perfect Venue. Pros Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured. Cons The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different. Review Source KS Kerrie S. Wedding Sales Events Services Used the software for: 1-2 years ### "Great program" April 15, 2025 5.0 Love it! Great program! We couldn’t run our department without this program. It’s really streamlined our processes. Pros It’s so user friendly. Such a great collab between clients. Quotes and contracts. Cons Struggling with the Merri layout collab. It’s not so hard to use but visually it looks dated. Review Source JH Julia H. Event Manager Restaurants Used the software for: 1-2 years ### "Efficiency in day to day functions " May 28, 2025 5.0 It’s been great! Very easy to comprehend, fast in delivery, great in proposal drafting, number capturing and more! Pros Efficiency on delivery of replies, digital docs and payments. Simplicity in utilization, extra touches for client retention. It makes it very easy to work with and allows to go above and beyond for personalized client experience Cons I haven’t found anything I dislike - I wish the widget could be more appealing plus movable with more efficient additions Review Source EJ Ezra J. Onsite Sales and Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat for Brewery Venues" November 7, 2024 5.0 Tripleseat is an indispensable tool for our business. Pros Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added. Cons There is no integration with Toast, our POS, available at this time. Review Source JM Jennifer M. Director, Private Event Sales Restaurants Used the software for: 2+ years ### "I heart TS all day, every day!" October 30, 2024 5.0 Overall, I absolutely ADORE Tripleseat! I have been so impressed with this company since I first started using it in 2013. I've since implemented it in 4 venues I've opened. Pros Tripleseat has been a fantastic product from the very beginning, but has never rested on their laurels and continually adds features & improves their offerings! Also, extremely fast to respond and so helpful!! (This part might be my favorite!) Cons The new items layout in selecting from the picklists in my documents. The quantity & price boxes are entirely too wide. The overall new look just feels clumsy and antiquated. Also, once you've selected the items, when you got to modify them, the item box moves a little and is frustrating. Review Source KL Kate L. Catering Brand Manager Events Services Used the software for: 1-2 years ### "Carnegie Library Special Events loves Tripleseat!" October 29, 2024 5.0 We have had an extremely positive experience. The online tutorials makes it super easy to train new employees. Pros Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10! Cons We really have no complaints. The program is very efficient and well supported. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.