# Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tripleseat the right Venue Management solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 JH Joy H Production Events SpecialistEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions“ May 13, 2025 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 KA Ketile A Head of Events SalesRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “The mobile version: It isn’t as smooth or responsive as the desktop platform, which can be tough when I'm on the go“ June 10, 2025 AB Amy B OwnershipHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving.“ June 10, 2025 AC Adrian C Sales CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat.“ October 29, 2024 ## Showing most helpful reviews Showing 1-25 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of ! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and was a MUCH better match for our needs! Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in , it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Event planning helper" April 11, 2026 5.0 Overall, our experience with has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose over its competitor's for its ease of use. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source CC Cristina C. Special Events and Sales Senior Manager Museums and Institutions Used the software for: 1-2 years ### "Tripleseat Review " May 13, 2025 4.0 Overall I enjoy using it. It was easy to learn and to teach others how to use. Pros Event profiles automatically updating with changes. Ease of use. Cons Cannot connect with other programs like Tessitura which is our accounting system. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated. Switched from [EventPro360](https://www.capterra.com/p/148194/EventPro360/) EventPro was too complicated and hard to learn. Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor M3](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source FH Freddie H. Business Development Manager Hospitality Used the software for: Less than 6 months ### "CRM I have dreamed about " October 22, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review Source JH Joy H. Production Events Specialist Events Services Used the software for: Less than 6 months ### "Tripleseat review " May 13, 2025 5.0 Positive! Definitely helped make booking events easier, faster, and more user friendly to my team. Pros Automated emails. It’s very helpful to have templates and auto emails sent out with links includes Cons Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions Switched from [Event Temple](https://www.capterra.com/p/157951/Event-Temple/) The previous software did not meet our needs, so we went back to manual functions. Obviously, that was only a short term solution so we’re grateful to have now Review Source SR Susan R. Director Restaurants Used the software for: Less than 6 months ### "TripleSeat Review " May 13, 2025 4.0 New user from Delphi, Ts is much more user friendly. Pros Makes my job easier and faster! Easier to train admins. Cons Each upgrade can get costly per month rather than one base cost. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company was bought by a new company that uses Review Source TW Timothy W. Director of Sales Hospitality Used the software for: 1-2 years ### "Tripleseat review" November 11, 2024 5.0 We used Caterease for over 20 years at this hotel. When we were told we were switching to , we were not happy. Once we became familiar with Tripleseat, it is much more efficient and user friendly. Pros Ease of use, functionality, the ability to communicate directly with our clients Cons There are no cons with the product that I see Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) 1 year ago- after training, we started to solely use the program Review Source RR Ryan R. Director of Events Food & Beverages Used the software for: 2+ years ### "Tripleseat makes my life easy" October 29, 2024 5.0 is Outstanding! Also, Katie Dychess is the best rep ever! Pros Tripleseats ability to organize my events, calendar, contracts and payments literally shaves hours off of my work day. At this point, I literally can not (will not) work without it. Cons I have no actual complaints. It seems like I.T. tickets used to move a little bit faster, but the overall speed is more than adequate. Switched from [Gather](https://www.capterra.com/p/10002522/Gather/) We switched to Gather when it Integrated into . Review Source ML Monica L. Sales and Events Manager Restaurants Used the software for: 2+ years ### "Fan of Tripleseat" May 8, 2025 5.0 amazing. anytime I've needed anything from their team, they've helped right away. Furthermore, it's just a really user friendly program. I'm an admin and setup up our menus, pricing and everything needed and that process was also very intuitive and simple. Pros It's so easy to use. Very intuitive and has all the features needed to make booking events super easy. It's also very transparent to both the user and the guest. They can see all communication and a timeline of what they've done. I LOVE that you can see when an email is delivered and when a guest has opened and read it. it's such a great feature. Cons it can look like spam but so does any other email that comes from a booking system. you have to be smart about the way you title and send emails to avoid that. Review Source TS Tammy S. Catering Coordinator Restaurants Used the software for: 6-12 months ### "First time user to Tripleseat" April 19, 2025 5.0 It’s been great learning process. is fairly intuitive, and makes the proposal process seamless. Pros It’s easy to learn, keeps all communication in one place, and makes the proposal process fairly simple and quick. Cons You have to manually schedule follow-up reminders. But I do love that you get notifications into your email inbox when a client responds to something. Review Source AG Ali G. Social director Real Estate Used the software for: 6-12 months ### "TripleSeat Has Been Pivotal in Further Developing our Venue" May 28, 2025 5.0 After getting over the learning curve and getting to know the system, has allowed our team to better forecast our revenue as we develop our venue into more of a wedding venue as opposed to a corporate rental. Pros As an individual who is fairly new to the tracking of the backend of events, I have yet to run into a system feature that does not have a backend ability to perform. From customizing automated messages to customizing even what triggers them being sent, TripleSeat makes the follow-up of events and customers easy, and the tracking of data thereafter smooth. Cons We wanted to use ticketing, but were unabke to do so as there was no way to connect it directly to our Square account. Review Source ES Ella S. Manager- Events, Marketing, Partnerships Restaurants Used the software for: 2+ years ### "3 Year TripleSeat User!" November 7, 2024 5.0 I've been a user for the last 3 years and plan to continue to do so. The support team is great, and from a user perspective my clients are always able to find the info they need. Pros Best CRM for restaurant events! Contract creation, and great integrations, and internal communications are great. Notably, the Stripe payment integration is a huge help. Being able to create tasks for yourself and others is a great way to streamline communication. Cons The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher. it is great that guest messages can show up in my email inbox, but the entire thread doesn't populate and makes switching between my gmail and a hassle. Review Source RN Rosie N. Event Planner Entertainment Used the software for: 2+ years ### "Rosie's Review" October 29, 2024 5.0 The software is easy to learn and very organized. It's very customizable, as I don't use every feature and I don't feel like I need to for each booking. There are some features I only use once in a while, but are so awesome that they are available in the same software. I'm able to work with ease and cut my documentation time in half. I'm a huge fan of how I can keep track of each interaction I have with our guests, so I can create lasting relationships with everyone I speak with. Pros I love how many ways you can diversify and collect data and contacts through each function. Being able to document each interaction with a guest has been paramount in creating the best and most unique experience for our clients. Cons I'm not a fan of how contacts must be assigned to a booking. Some guests have the same names and I have to create an odd name to separate it from a previous unrelated booking. Review Source MS Michaela S. Senior Event Manager Hospitality Used the software for: 2+ years ### "My honest experience with Tripleseat " April 29, 2025 5.0 8/10 in terms of satisfaction with the product, and interface. I love the instant generation of the banquet event orders, contracts and invoices Pros The easy interface. Super user friendly. Particularly for clients (sharing event order links for approval) and discussion thread visibility Cons The updates to the software. Specifically the discussion thread. It’s much harder to use. I do wish that the previous set up was the same. Review Source AD Allyson D. Owner Restaurants Used the software for: 6-12 months ### "CP Review 2025" May 13, 2025 5.0 So far, it’s been helpful in staying on top of leads and events to increase bookings. Support has been available when needed. I’m looking forward to using it further to help grow the business through reporting. Pros Great communication tool and system to organize leads and events all in one place. Cons I have some work to do to go back and adjust past events and leads to maximize reporting tools to Switched from [BentoBox](https://www.capterra.com/p/222733/BentoBox/) They had limitations in their application. Review Source AT Alex T. BDM Food & Beverages Used the software for: 1-2 years ### "Great job!" May 1, 2025 4.0 Great to hear you are working on updates as times change Pros User friendly Cons So far, all good Review Source JI Jackie I. Event Sales Coordinator Hospitality Used the software for: 1-2 years ### "Tripleseat review" April 29, 2025 5.0 Pros How user friendly it is and how informative their team is to training clients on how to use! Cons The updates as of a recent feel a bit sloppy Review Source KS Kerrie S. Wedding Sales Events Services Used the software for: 1-2 years ### "Great program" April 15, 2025 5.0 Love it! Great program! We couldn’t run our department without this program. It’s really streamlined our processes. Pros It’s so user friendly. Such a great collab between clients. Quotes and contracts. Cons Struggling with the Merri layout collab. It’s not so hard to use but visually it looks dated. Review Source EJ Ezra J. Onsite Sales and Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat for Brewery Venues" November 7, 2024 5.0 is an indispensable tool for our business. Pros has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added. Cons There is no integration with Toast, our POS, available at this time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.