--- title: "Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tripleseat the right Venue Management solution for you? Explore 576 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118047/Tripleseat/reviews/" page_type: "reviews" language: "en" --- Tripleseat 4.7 (576) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 AC Adrian C Sales CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat.“ October 29, 2024 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 SD Sandra D Restaurant Events ConsultantEvents Services, Self-employedUsed the software for: More than 2 years. “I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. “ November 4, 2024 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 ES Ella S Manager- Events, Marketing, PartnershipsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher.“ November 7, 2024 AB Amy B OwnershipHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving.“ June 10, 2025 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 ## Showing most helpful reviews Showing 1-25 of 576 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source BB Bree B. Events Ops Manager Hospitality Used the software for: 1-2 years ### "Great features and interface!" August 21, 2026 4.0 Overall, my experience with TripleSeat was very positive. It was a valuable tool for hospitality event management and helped keep event details, planning, and layouts organized. The event layout capabilities were particularly useful and made it easier to communicate the vision and logistics of an event to the teams responsible for executing it. Pros TripleSeat was a great tool for managing events in the hospitality industry. One of the features I found most useful was the ability to create and manage detailed event layouts. Being able to visualize the setup and clearly organize the different elements of an event made it much easier to coordinate with internal teams and ensure everyone understood the event plan. It was especially helpful for keeping event details organized in one place. Cons The system could take some time to learn, particularly when managing more detailed events and navigating all of the available features. Some of the functionality felt more complex than necessary for simpler events, but once I became familiar with the system, it was much easier to use. Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source CT Courtney T. HR Manager Hospitality Used the software for: 2+ years ### "Easy to use!" June 5, 2026 5.0 Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking. Pros Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help. Cons It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations. Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose Tripleseat over its competitor's for its ease of use. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor CloudSuites (M3)](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source BK Bobby K. Wearhouse Team Lead Warehousing Used the software for: Less than 6 months ### "WearhouseTeam Lead " September 14, 2026 5.0 Overall, my experience with Tripleseat was positive. It streamlined event management, kept client and booking information organized, and made team collaboration easier Pros The intuitive interface and centralized event-management tools made it easy to organize bookings, communicate with clients, and keep event details in one place. Cons The reporting and customization options could be more flexible, and some workflows felt cumbersome when managing complex events or making last-minute changes. Review Source DA Derry A. Events Manager Restaurants Used the software for: Less than 6 months ### "Game-changing platform" May 30, 2025 5.0 It has been a pleasure using Tripleseat. It makes my workload easier and much more efficient. Everything is in one place and it streamlines my documents. Pros I love how easy and user-friendly it is to work with Tripleseat. I especially love the fact that clients can make payments directly through the platform. Cons I wish that I was able to Cc other people in the discussion email without having to add them as a contact. Alternatives considered [BentoBox](https://www.capterra.com/p/222733/BentoBox/) Reason for choosing Tripleseat Pricing was definitely better for the features received. Review Source SR Susan R. Director Restaurants Used the software for: Less than 6 months ### "TripleSeat Review " May 13, 2025 4.0 New user from Delphi, Ts is much more user friendly. Pros Makes my job easier and faster! Easier to train admins. Cons Each upgrade can get costly per month rather than one base cost. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company was bought by a new company that uses Tripleseat Review Source AR Alex R. Events admin Hospitality Used the software for: 6-12 months ### "Tripleseat is great! " July 8, 2025 4.0 Tripleseat is typically great and very helpful in planning and organizing our events. The task functions also help us stay ahead of the game and to not miss important guest needs. Pros I like that tripleseat helps us to organize and plan our events for our venue (a members club) and that it is highly customizable and allows us to create new fields and drop downs almost on the daily. The reporting function is also incredibly helpful for explaining event trends to the higher ups. Cons I don’t like that messaging through tripleseat typically gets lost in our clients inboxes because it is often directed to spam. I also think accounts and associated contacts can be a bit simpler and smoother process for creating contacts. Review Source TS Tammy S. Catering Coordinator Restaurants Used the software for: 6-12 months ### "First time user to Tripleseat" April 19, 2025 5.0 It’s been great learning process. Tripleseat is fairly intuitive, and makes the proposal process seamless. Pros It’s easy to learn, keeps all communication in one place, and makes the proposal process fairly simple and quick. Cons You have to manually schedule follow-up reminders. But I do love that you get notifications into your email inbox when a client responds to something. Review Source JC Jenn C. Event Manager Food & Beverages Used the software for: 2+ years ### "Great Software that gets the job done." June 12, 2025 5.0 I’ve used it for over 4 years and I’ve had great experiences with it. I just wish it integrated with Resy! Pros The ease of use and customer interaction and retention. The messaging system is great! Highly recommend Cons I don’t like how my messages end up in spam folders and that if I respond from my personal email, it doesn’t show up in the messages in the TS system. Review Source AC Annabelle C. Advancement Manager Events Services Used the software for: 2+ years ### "Dallas Arboretum Review" April 15, 2025 5.0 We love tripleseat! They have been an absolute dream to work with Pros I love how easy it is to use and how friendly it is for clients Cons I wish you could copy notes. We use notes a lot and it would be great to duplicate them Review Source AR Abby R. General Manager Food & Beverages Used the software for: 2+ years ### "Give us an app!!" June 12, 2025 5.0 Pros User experience from the business end on web is great. You’ve done some fab updates to make it more efficient Cons We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process. Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 6-12 months ### "Event review" April 29, 2025 5.0 Helped streamline our event planning and communication Pros The ease and growth of the product to match my needs Cons Some restrictions around automated tasks Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Tripleseat Recommendations from other event managers Review Source RG Ray G. Sales Manager Hospitality Used the software for: 6-12 months ### "Review of A Lifetime" June 17, 2025 5.0 I feel it’s been a breeze to learn and the online modules have helped overall with the learning process. Pros I like the ease of being able to send payments and contracts for signatures when booking reservations. Cons I don’t think there’s much that I don’t like about the program, since I’m always working with their team to improve my UX. Review Source MV Maria V. EVENT SALES REP Food & Beverages Used the software for: 6-12 months ### "Entertaining and interesting " June 2, 2025 5.0 The girls were amazing, they were fun, super friendly and the presentation was well explained overall Pros The flow of the presentation, split into 3 segments, different speakers, it was pretty entertaining not boring at all! Cons The reports were a little confusing and super fast explained but I have nothing negative to say about it Review Source JI Jackie I. Event Sales Coordinator Hospitality Used the software for: 1-2 years ### "Tripleseat review" April 29, 2025 5.0 Pros How user friendly it is and how informative their team is to training clients on how to use! Cons The updates as of a recent feel a bit sloppy Review Source TT Travis T. Assistant Manager Hospitality Used the software for: Less than 6 months ### "Assistant Manager" May 13, 2025 4.0 Everybody has been very helpful when needed Pros How it's easy to use and fully integrated into our system Cons There is a lot of set up for your business that you need to figure out on your own Review Source TH Tessa H. Event manager Hospitality Used the software for: 1-2 years ### "Great tool for event coordinators" January 27, 2025 5.0 Used it to assist with function and event planning for our hospitality business Pros How many options it had that were editable to different events Cons The cost for my business, too expensive for the scale we are. Review Source AC Adrian C. Sales Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat is The "IT" girl of event management portals " October 29, 2024 5.0 Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary. Pros Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails. Cons Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc... Review Source JC Jenna C. Event Sales Manager Events Services Used the software for: 2+ years ### "TRIPLESEAT FOREVER " November 13, 2024 5.0 I started using tripleseat at my new venue and have never looked back. If not the usefulness for communication, but the reporting, the payment software, everything. It makes event management so much more streamlined and organized. Pros I love how organized Triplseat keeps me. I can do communication, contracts, payments, and follow up on leads all within the same platform. It was a game changer. Cons I think because the platform is SO useful, there are little tweaks on things I would love to add. I think I would love a draft option for if you start an email and exit out of the page. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.