# Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117329/Proxyclick/reviews --- Eptura Visitor 4.6 (322) [View alternatives](https://www.capterra.com/p/117329/Proxyclick/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eptura Visitor Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.“ December 26, 2023 JL Jens L CEOPublic Relations and Communications, 11 - 50 employeesUsed the software for: More than 2 years. “We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.“ October 25, 2023 JG Joe G OperationsConsumer Goods, 501 - 1,000 employeesUsed the software for: More than 2 years. “easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control“ February 26, 2024 RA Rob A Manager, IT ServicesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself.“ October 20, 2023 JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us.“ December 26, 2023 JW Judy W Health, Safety, Environmental ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “sometime dashboard, iPad app and phone app don't communicate.“ July 20, 2023 MH Monique H Facilities ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I also love the support of the help desk when we have questions.“ April 11, 2025 MS Manju S Data Labeling specialist Hospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I have only used this software a few time and I cannot comeup with flaw at this moment.“ December 28, 2022 ## Showing most helpful reviews Showing 1-25 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark H. Used the software for: 1-2 years ### "An enhanced visitor experience driven by the team's insatiable appetite to innovate!" November 29, 2017 5.0 Pros Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive. Cons Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution. Review Source GD Gustavo D. IT Automotive Used the software for: 2+ years ### "From Proxy click to Eptura Visitor" March 14, 2025 5.0 Visitors find it useful and easy to use, customization is good to present my brand rather than Eptura's, so it really shows as my company. Integration with other platforms is not as easy but doable. Connectors offer a lot more of compatibility and extra options. Pros Ease of use for visitors Quick setup Support response Cons Is not the cheapest in the market Changes from Proxyclick to Eptura have taken out some options I used to have and now require an extra fee Alternatives considered [Lobbyfix](https://www.capterra.com/p/201691/Lobbyfix/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[Lobbytrack](https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/) Reason for choosing Eptura Visitor At the moment I tried Proxyclick, it was easy to setup and not as expensive as it is today, but the feature who brought me was the free trial. Review Source CK Chris K. Sysadmin Machinery Used the software for: 2+ years ### "Sales & Support Problems" July 26, 2023 3.0 Pros Easy to use. Robust features. Custom workflows. Cons Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Eptura Visitor Already had their heritage product, needed to add a new site. Review Source JW John W. IT Lead Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Proxyclick helps us manage our visitors" February 7, 2025 5.0 Easy to deploy, setup, and go live. We were operational within days. Pros Easy to manage both expected and unexpected users. Adminstrators and Users are able to quickly plan for their visitors and manage the entire process including collecting critical information such as any training required for safety. Cons There's alot of options and configuration but that's a good thing. Its great to have the flexibility to make the sytem work for you. Alternatives considered [LobbySpace](https://www.capterra.com/p/166302/LobbySpace/)[LobbyCentral](https://www.capterra.com/p/60750/LobbyCentral/) Reason for choosing Eptura Visitor Features met our needs and allowed us to make our visitor management system more robust. Switched from [LobbyGuard](https://www.capterra.com/p/78770/Visitor-Management-System/) Cost, Features, Benefits of new product to help eliminate need sor staffing Review Source MH Monique H. Facilities Management Non-Profit Organization Management Used the software for: 2+ years ### "Very Pleased" April 11, 2025 5.0 The experience is great. I also love the support of the help desk when we have questions. Pros The fact that we can keep track of who is in our facility. Cons We have no complaints so far. Our experience has been good. Review Source BC Bien C. System and Service Operations Analyst Information Technology Food Production Used the software for: 2+ years ### "ProxyClick" December 19, 2024 5.0 Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier. Pros 1\. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code Cons nothing much i believe ProxyClick will release more good features going forward. Review Source René V. Used the software for: 2+ years ### "Proxyclick - Must have for Frontdesk" August 8, 2016 5.0 I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with. This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception. there is a lot of room for this tool to be a Must have for companys. Pros Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk Cons Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect. Review Source James M. Chief Technology Officer Financial Services Used the software for: 2+ years ### "We use it in multiple offices and never had a major issues." January 16, 2018 5.0 Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless. Pros Text message notification. The ability for the guest to receive an e-mail that contains our wifi password. Cons The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff. Review Source Response from Eptura January 23, 2018 Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you! Julie P. Executive assistant Renewables & Environment Used the software for: 1-2 years ### "Making my job easier!" August 1, 2019 5.0 The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are! Pros Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts. Cons Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language. Reason for choosing Eptura Visitor Price and simplicity. Also the call I had with the rep (I forget her name!) was very helpful! Review Source Romel Jose R. Supervisor de seguridad Used the software for: 6-12 months ### "magnificent application for the control of inputs and outputs within the organization." July 23, 2018 5.0 Pros Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired. Cons Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications. Review Source Response from Eptura October 9, 2018 Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick! EF Emanuel F. Head of TechOps Information Technology and Services Used the software for: 1-2 years ### "Awesome tool!" December 20, 2024 5.0 Pros The seamlessness way that Proxyclick works. Cons The integration limitations. It would be far more helpfull if we had more integrations available. Review Source JV Jan V. Project Manager - Business Analist Packaging and Containers Used the software for: 2+ years ### "Very useful product for the comfort of your visistors and for safety" April 16, 2024 5.0 I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors. Pros It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies. Cons Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself. Review Source Response from Eptura May 21, 2024 Hi Jan, thanks for the great review! We're so glad to hear that Proxyclick by Eptura is streamlining and securing your operations, and that it's making a great first impression on your visitors. We really appreciate hearing feedback like this from our customers, and are excited to continue enhancing the visitor experience at your organization. The Eptura team RA Rob A. Manager, IT Services Leisure, Travel & Tourism Used the software for: 2+ years ### "Insane Price Increases" October 20, 2023 4.0 It very much feels like a bait and switch. Originally it felt like great value for the money, and it was an asset to our organization, but I don’t know if we can justify continuing with this product due to the price gouging. Pros Originally it was inexpensive and somewhat easy to deploy. Cons I am shocked and appalled that you increased the pricing 30% last year and now 60%, nearly 100% price increase in 2 years. I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself. I haven’t seen any new added features. There’s been no changes to the platform itself, I honestly cannot understand how you can justify this price. Reason for choosing Eptura Visitor Price, ease-of-use, set up and support Review Source VR Verified Reviewer Director, Information Technology, Corporate Quality and Compliance; Project Management Steward Used the software for: Less than 6 months ### "Delivered as promised. Impressed with the overall solution, support team, continued improvements" February 9, 2018 5.0 Pros Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary. Cons Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers. Review Source Response from Eptura July 20, 2018 Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help. EC Eric C. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Can't say enough about Proxyclick" October 20, 2016 5.0 I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning for any adjustments that may come to the software. As with every single company out there, every GREAT now and then there is a small glitch (We have only faced 2 in our time) but their response time and communication back and forth about the issue and status of the resolution of the issue is consistent and truly makes us feel like valued customers. If you are looking to make your business (or school in our case) feel more safe, while providing an excellent experience for your visitors AND your employees, stop looking because you've found the right company. The integration process was flawless & simple, maintenance takes zero effort on the customers behalf. We are so happy we have found Proxyclick and would highly recommend it to anyone. Review Source EM Erica M. Receptionist Financial Services Used the software for: 1-2 years ### "Great program!" July 25, 2019 5.0 Pros Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived. Cons It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point. Review Source Response from Eptura July 30, 2019 Hi Erica, Thanks for your lovely review! I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. Make sure you've got the latest version downloaded on the iPad. If you have any other questions or remark, don't hesitate to write to support@proxyclick.com. Have a good day, Pierrine RM Roma M. Sr. Health & Safety Manager Food & Beverages Used the software for: 2+ years ### "Looking for a reliable visitor all-in-one?" July 25, 2019 5.0 Pros Easy to use and reliable. We have the ability to track visitors, pull out reports and make sure we have all we need in case of emergencies. Cons Sometimes - it takes a bit of look-and-find yourself to program the backend. Once it's done tho - it's like driving a Cadillac. Learning the interface i would say - i'm a visual, so i like when it's more intuitive on a graphic perspective Review Source Response from Eptura July 29, 2019 Merci, thank you Roma for your positive review. A pleasure to read it, and please... keep driving! Gregory VR Verified Reviewer Senior Technical Analyst Automotive Used the software for: Less than 6 months ### "Great product and easy to use" January 17, 2018 4.0 By implementing Proxyclick we managed to full automate our visitor check in process, from printing the badges to informing the host of their visitors arrival. This has reduced work load on the receptionist as it is completely a self managed process. Pros This is a great product and very easy to setup. The look and feel of the application is very clean and well thought out. The customer support team are very responsive and helpful. Cons There are a few features which are missing such as WIFI integration but I have been told this will be available soon. The price of this does sit a little higher than other products however you are paying a premium to have a highly polished product. Review Source GI Grantley I. President Used the software for: Less than 6 months ### "Pretty simple to deploy. Had some issues with printer setup" January 17, 2018 4.0 Pros Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day. Cons Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system Review Source Response from Eptura January 23, 2018 Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers. It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby). VM Vaibhav M. Inspector Animation Used the software for: I used a free trial ### "Our to go virtual receptionist" December 24, 2018 5.0 Pros Data management is the most crucial part of any business. One of my friend had software data management system for their own office receptionist. Some times its so cluttered with un useful data that sorting out was waste of everyone's time. I had read about Proxyclick and suggested him to go for a trial and use it. Its been 2 weeks now and he has already started to use it for all his business meeting needs. The ease in getting the data in spreadsheets with all the information needed, ability to share it over across the world in real time and sorting it for future reference is so easy that their company is already thinking of going full version Cons Initial user interface is very bland and not that attractive. Perhaps being used to spreadsheets and power points makes us fell that, but it works as intended Review Source Response from Eptura March 28, 2019 Hi Vaibhav, Thank you for your message! Great to hear that you're enjoying Proxyclick. We've let the development team know your comments about the interface design. BB Buggi B. HSE.IS Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Our visitors are impresses" January 10, 2017 4.0 It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be. Furthermore, the product develops over time. We are satisfied with our 'Nanna'. Pros It is easy to modify to the needs and wishes we have. Cons Could be fun, it could talk to our guests as well ;-) I do not think that there are anything I do not like. But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system. Review Source AB Adam B. Receptionist Management Consulting Used the software for: 1-2 years ### "Great Environmental Friendly Resource " July 25, 2019 4.0 My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office. Pros I like that it is user friendly, and has NDAs on it automatically for outside visitors. Cons I don't like how we have to pre-register everyone in the system, even returning guests. Reason for choosing Eptura Visitor QNomy is very expensive, very biggy, and customer service is absolutely no help. Review Source VR Verified Reviewer Internal IT Used the software for: 1-2 years ### "Great and simple system for managing our visitors" April 20, 2018 5.0 Easy managing of our visitors Pros the look and feel is very modern. Has been very stable. Alot of nice features. We use it on a daily basis with a Printer attached and it works great. Cons Not to much to say except would be nice if they could add support for Aerohive wifi integration for a better price Review Source Response from Eptura July 19, 2018 Thanks a lot for your review! We really appreciate you taking the time. NLS Nina Lørum S. Office Manager Internet Used the software for: 6-12 months ### "Proxyclick - practical Visitors Registration" May 14, 2018 4.0 Pros Easy to use for visitors. Most visitors like Proxyclick. Quick and good answers from your customers service. The Proxyclick portal is also easy to use for administrators. Cons Many visitors do not like the photo taking and skip is mentioned in very small text. Many also do not like that they have to enter e-mail and mobile number. They react to the fact that they have to spend time on entering so much information. Would like a quicker way and maybe choice if they do not want to enter e-mail adr. or mobile. Review Source JM Jeannie M. Receptionist Insurance Used the software for: 1-2 years ### "WE LOVE PROXYCLICK visitor management system!" January 6, 2017 5.0 People, office, and guests to our building are always amazed and awed at the functionality of this system. From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is. Thank you for being a great business partner! Pros Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature) Cons Long page-loading time. That is soon to be rectified, along with some other great improvements, including guests who are revisiting, ease of entering them upon their return visit. Review Source Similar Products Featured