# Bookeo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookeo the right Tour Operator solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117299/Bookeo/reviews --- Bookeo 4.3 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bookeo Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews MA MICHAEL A CLERICALWarehousing, 51 - 200 employeesUsed the software for: 1-2 years. “I liked the ability to use any device to book appointments, and the ability to sync with my other calenders“ December 26, 2025 Laurens V Founder and managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “So extreme that after having spend weeks of our time and 100's of $ on subscriptions, we had to move away because the many workarounds were not manageable for our team anymore. And then Bookeo has strengths no one else has.“ August 8, 2025 LA Laura A Guest Experience ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “This booking and appointment management feature saves me hours a week.“ August 4, 2025 JC Jacqueline C FounderHospitality, Self-employedUsed the software for: 6-12 months. “Still allows over booking. AND no one will return ANY email yet.“ April 12, 2025 JP Jenny P OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “It was a very secure system to use and great value for money for the booking management it provided.“ February 23, 2026 Laurens V Founder and managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Yes other platforms have support via live chat or phone, but the quality of it is just painful.“ August 8, 2025 JP Jenny P OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Efficient, capable and prompt in solving any problem that occured.“ February 23, 2026 JC Jacqueline C FounderHospitality, Self-employedUsed the software for: 6-12 months. “Often hostile and rude "I sent you that answer in a previous email.“ April 12, 2025 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lauren F. Executive Editor, Work Truck Magazine Publishing Used the software for: 2+ years ### "Perfect Booking Software for Aerial, Dance, or Fitness Studio" July 29, 2019 4.0 Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card. Pros I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival. Cons It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes. Review Source Response from Bookeo August 5, 2019 Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno SS Stacie S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Very happy customer for over a year!" June 6, 2022 5.0 I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to. Pros 1\. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier! Cons Nothing! Everything has worked great for me so far. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch. Review Source Response from Bookeo June 14, 2022 Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon AN Arial N. Hearing Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Not worth the money" January 13, 2025 2.0 It has not been great, will not continue to use this app. Pros It is easy to sign up but I don't particularly enjoy the app Cons There is no free trial. SMS messages cost extra and there is no telephone support. Review Source Response from Bookeo January 16, 2025 Hi Arial, thanks for sharing your feedback. We were surprised to read that there was no free trial. Bookeo offers a 30 day free trial to all our customers. No credit card is required to sign up for a free trial. Only when your trial period is about to expire, you will receive an email asking you to upgrade your plan to a paid plan. Although we provide technical support exclusively through email, our dedicated support team is available around the clock and responds swiftly to customers' requests. You can contact us anytime at support@bookeo.com. Regards Shannon CA Cédric A. Director Alternative Medicine Used the software for: 2+ years ### "Best software until, Vest value, Best Support" September 14, 2020 5.0 SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way. Pros Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution. Cons Some options in the display could be improve like for the courses, Email automatization for teachers, some API. Alternatives considered [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Reason for choosing Bookeo Less expensive, simple, and honest MONTHLY Fee that you can stop any time. Most of competitors contract you and you can't go out of the product before 1 year or else (contract because they know their product if not good !). I feel free with bookeo ! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too crazy expensive and you don't need 90% of the features. Mindbody also does not respect privacy and market competitors to your own clients. Bad support, you are only "a number". Review Source Response from Bookeo September 15, 2020 Cedric, thank you for the great review! Please do not hesitate to contact us if you ever need help with your Bookeo account. Shannon VW Vanessa W. Onboarding manager Computer & Network Security Used the software for: I used a free trial ### "Not created for National business (NOT timezone friendly)" August 31, 2020 4.0 Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system. Pros It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes. Cons No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Bookeo I haven't made my decision yet. For our sister company it will be a big NO due to the timezone issue. Not sure if I will get restored confidence in my custom and required fields not disappearing out of no where to continue using this product. It doesn't seem reliable right now but I will give the benefit of the doubt if this was just a one time occurence. Review Source Response from Bookeo September 15, 2020 Thank you for your review, Vanessa. Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment. As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion. Shannon CW Christine W. Account Manager Real Estate Used the software for: 1-2 years ### "Very basic and no desire to improve" March 24, 2021 3.0 I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need. Pros The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Cons You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best. Reason for choosing Bookeo The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Switched from [Timely](https://www.capterra.com/p/142756/Timely/) The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Review Source Response from Bookeo March 30, 2021 Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon FK FREDERICK K. Physician Medical Practice Used the software for: Less than 6 months ### "Fancy cover, hollow on the inside " June 2, 2021 3.0 Calendar scheduling and reminders should be simple, bookeo makes it difficult. Pros Information about appointments and clients were accessible. Cons Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent. Alternatives considered [Genbook](https://www.capterra.com/p/220430/Genbook/) Reason for choosing Bookeo Price, however working correctly is worth more. Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) The perception of more function Review Source Response from Bookeo June 14, 2021 Hi Frederick, I read your review and I am sorry to read that you are not fully satisfied with Bookeo. Creating a booking from your dashboard is very easy and requires you to click on a time on a resource's calendar and select the service. If you are creating a booking for an existing customer, you can use the autocomplete function to select the customer, or you can input details of a new customer. Your customers can simply select a service, a date and a time for the appointment and provide their details. Email and txt reminders are automatically sent by the system. If you need any assistance with our system, please contact our support team at support@bookeo.com. They will be more than happy to help. Shannon Esther B. Graphic and Web Designer Marketing and Advertising Used the software for: Less than 6 months ### "Lots of potential, great value" February 24, 2020 3.0 If the interface was cleaned up it would have been a winner. Another provider quoted us $6000 per year for almost the exact same features as Bookeo. Bookeo could easily do the job at less than $200 per month... I still think Bookeo has enormous potential. I'd still recommend to anyone looking for an affordable booking platform. Bookeo, I'd encourage you to raise your prices a bit and invest in making it beautiful and I'll be back with 10/10 Pros Amazing price for features offered. Had a client that wanted to sell courses, book rooms, coaching, subscriptions/memberships, discounts, bundled classes, alternative payment options like deposits, or offline payment, I loved the calendar and resource manager, it offered all the features they needed and seemed like a good deal, and they were on a tight budget. I thought it'd be great. Cons In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style. I'm aware I can implement my own CSS to restyle it - but when I attempted I realized some of the styles were generated with javascript and I couldn't over ride them, or there were too many styles to cancel out it was too difficult. Couldn't figure out how to replace the cheesy icons... with a little more time I might have been successful. There were a couple of bugs when embedding in our Squarespace site; whenever we reloaded the page or opened a new page with Bookeo embedded, the student would have to log in again... everyone found this irritating. I suggested to my client to just link to the portal instead but they said no... When I reached out to customer service they denied it was an issue at all - but I admit I barely provided any information on the issue (I thought about doing a screen recording) but I ended up letting it go. I think it would have worked better in a Wordpress setup anyway (more flexibility), so I was planning on testing it there. There's a big learning curve in the back-end management, if you're running that kind of business it's going to take some time to learn! Hire a tech-savvy young person to manage it for you if you can't grasp it... Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Review Source Response from Bookeo February 28, 2020 Hi, Thank you for leaving a detailed review of Bookeo. I see that you sent a couple of questions to our support team before the end of 2018 - more than one year ago - and did not contact us afterwards. It is very easy to use CSS to restyle the Bookeo interface, both on desktop and on mobile. We have tutorials to guide you through some common customization. It is even possible to create a custom booking interface using our API and hide some icons. A new UI is also in the works. I read our replies, and our technicians explained what happened with the login. If you have any further questions, please do not hesitate to contact us. Shannon Billy G. Owner/Operatior Recreational Facilities and Services Used the software for: 2+ years ### "Great product!" September 2, 2018 5.0 It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo. Pros After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do. Cons This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much. Review Source Response from Bookeo September 4, 2018 Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon Jeremy J. Marketing Director Retail Used the software for: 6-12 months ### "Beginner Booking Software" October 15, 2019 4.0 Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed. Pros Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings. Cons Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible. Review Source Response from Bookeo October 16, 2019 Thank you for your review, Jeremy. It seems that you needed a rental system, and at this stage, Bookeo does not support rentals. But we plan to support them in the future. Cheers Shannon AG Anthony G. Entrepreneur Hospitality Used the software for: Less than 6 months ### "our experience has been FANTASTIC" June 5, 2024 5.0 Pros we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous. finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered. instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business. your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need. thanks for this great app, which has really made a difference in launching our charter cruise business. Cons no complaints to date. ipsum lorem ipsum lorem Review Source Response from Bookeo June 10, 2024 Hi Anthony, We sincerely appreciate your valuable feedback. We were thrilled to read your glowing review of our booking system. Our team takes immense pride in their work, and we genuinely hope that it aids all our customers in smoothly managing and grow their business. Your feedback has shown us that we are on the right track, and we are truly grateful for your support. Please do not hesitate to contact our support team if you need assistance! Cheers Shannon RV Rod V. Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "We are a medical facility and Bookeo is by far the most versatile solution for running an office!" November 9, 2017 5.0 Everything under the Sun - and it always WORKS! Pros Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more! Cons I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again! Review Source Response from Bookeo November 16, 2017 Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon BG Becky G. Comms Chief Hospitality Used the software for: 2+ years ### "Appalling customer support" June 18, 2019 3.0 Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term. Pros There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too. Cons The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces. Review Source Response from Bookeo August 5, 2019 Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer. We look forward to working with you in the years to come. Regards Shannon LZ Leah Z. Owner Alternative Medicine Used the software for: I used a free trial ### "Bookeo " October 11, 2021 5.0 I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional booking page. Pros I love the modern looks of the booking page and use of my branding colours and images. It looks modern and professional with easy instructions for clients booking online to follow. The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive. Bookeo's booking page is fantastic and looks clean and modern and easy to use. Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing. Cons At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times. I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier. Reason for choosing Bookeo The look, setup, payment choices and PRICE!!! Review Source Response from Bookeo October 28, 2021 Thank you so much for taking the time to leave this amazing review, Leah. We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support! Please do not hesitate to contact us if you need any further assistance. Thank you again, Shannon DC Daniel C. Owner Entertainment Used the software for: 2+ years ### "Very upset " November 8, 2023 5.0 Pros Easy to use. No customer service when you need it Cons Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES Review Source Response from Bookeo February 13, 2024 Hi, Unfortunately, since your full name or company name was not provided in the review, we are unable to investigate the matter further. The cancellation process for an account is initiated by following these specific steps: https://support.bookeo.com/hc/en-us/articles/360018198191. Failure to follow these steps will result in the account remaining active, with the credit card on file being charged automatically monthly. Furthermore, depending on the account settings, the system can automatically send the monthly invoice via email to the account owner. The monthly charge shows on your credit card statement. It surprises me to learn that you were unaware of the fact that your account was still active. Regards, Shannon BK Brittany K. Owner Used the software for: 2+ years ### "Complete lack of accountability, any attempt to contact this company is met with only hostility. " May 28, 2018 1.0 Cons A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers Review Source Response from Bookeo June 3, 2018 Hi Brittany, I am sorry to read that you had a bad experience with our customer support. I checked the email thread and saw that you did report an issue with gift vouchers, but repeatedly refused to provide any details. You also used some abusive language towards our customer support agents. Our technical support team answered promptly to your emails and asked multiple times to please provide more information about the issue. You refused to do this every time. They checked the gift voucher settings, and even tried to redeem a voucher. Everything seemed to be working correctly. And some vouchers had already been redeemed by your customers. After many emails, you finally provided details of the issue, and our customer support team was able to identify that an incorrect gift certificate customization had been applied. If customers provide details about an issue, or answer to the questions we ask, we can timely solve the problem they are experiencing. Cheers Alice JW Jennifer W. Paranormal tour guide Entertainment Used the software for: Less than 6 months ### "Bookeo review by Jen" February 15, 2023 4.0 Pros The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt. Cons I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/)[Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/) Switched from [Tour Booking System](https://www.capterra.com/p/102729/Tour-Booking-System/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Hoping for increased revenue Review Source Response from Bookeo February 15, 2023 Thank you for posting a review, Jennifer. We set a high standard for our Customer Support and are truly sorry to hear that our standard was not met in your interaction with our business. Unfortunately, you did not provide your company name and therefore we can not search for correspondence with your business. We would like the opportunity to investigate your feedback further so that we can deliver a better experience next time. You may reach us anytime at support@bookeo.com. Again, thank you for your feedback! Shannon CH Charley H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic software and customer service, highly recommend" January 8, 2020 5.0 Easy set up that has helped streamline our bookings processes from start to finish. Pros Ability for so many options for classes/courses Customer details stored in one place, easily email attendees from a course Additional features constantly being rolled out Amazing customer service Cons took a while to set up but ALL bookings software take a while if you want to fully customise everything. Reason for choosing Bookeo cheaper and better all in one solution Review Source Response from Bookeo February 7, 2020 Hi Charley, we are so glad to hear that Bookeo has helped streamline your booking processes! Thank you for taking the time to leave such an amazing review. If there's ever anything we can help with, please don't hesitate to reach out! Shannon Theodore P. Systems Ana;lyst Information Technology and Services Used the software for: 6-12 months ### "Bookeo is BookSmart" June 4, 2019 4.0 Overall, the experience that I had, I can say that I liked very much the ability to customize the way your screen looks. It gives you a lot of options. You can choose how you want to have the customer see when he logs on. They also let you make use of the common day technology, such as sending text alerts and also email, etc. Pros Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use. Cons The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need. Review Source Response from Bookeo June 6, 2019 Theodore, thanks for the detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon VR Verified Reviewer Vice President Used the software for: 6-12 months ### "Support is incredible! Whenever I need tech help, you're quick to respond and serve." March 14, 2018 5.0 Pros It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more. Cons I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them. Review Source Response from Bookeo March 15, 2018 Hi, What an awesome review! Thank you so much for leaving your feedback for Bookeo. We strive for the best for all of our customers and we are thrilled to hear your experience! Alice AA Andrea A. Director Entertainment Used the software for: 2+ years ### "Happy customer for more than the 6 years" October 20, 2019 5.0 Pros We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable! Cons The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits. Review Source Response from Bookeo October 22, 2019 Thanks for the great review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Do not hesitate to reach out if you need help! Thanks again, Shannon TN Tammi N. General Manager Entertainment Used the software for: 1-2 years ### "A simple, but effective booking software" January 7, 2019 5.0 It was great and I loved it Pros I loved that the software was great at tracking changes made to bookings and seats Cons It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help. Review Source Response from Bookeo January 8, 2019 Tammy, thank you so much for the detailed review! Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account. Thanks again, Shannon VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: I used a free trial ### "Perfect Tour Guide" February 11, 2022 4.0 My overall experience was very good in Bookeo. I really don't have any issue with the product. The only thing is they could have made better UI. Pros I am a part-time event organizer. I am searching best site for organizing people through the internet. Somehow I hear about Bookeo. This makes me connect more people to my camp activities. The main thing is the CUSTOMER section. We can able to add and edit customer information and able to import contacts from various options like AddressBook, Vcard, Spreadsheet. They have tons of options for marketing our business. Cons Need to make a more responsive User Interface in the Calendar section. Review Source Response from Bookeo February 14, 2022 Hi, Thank you for posting this review! We are thrilled to hear that you are happy with Bookeo and enjoy its integrated marketing features. We have recently released a new dashboard UI. You can switch to the new UI with a couple of clicks. Thanks! Shannon TB Tim B. Owner Photography Used the software for: Less than 6 months ### "Tim review " September 29, 2020 5.0 The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes. Pros Tech-support and ease of scheduling ................ Cons So far so good, not to much to complain about Switched from [StudioCloud](https://www.capterra.com/p/92910/StudioCloud/) Scheduling and tech support was terrible Review Source Response from Bookeo October 13, 2020 Thank you for posting this amazing review, Tim! We are happy to hear that you've found Bookeo easy to use and that you love working with our amazing Support Team. Thank you again, and never hesitate to reach out! Shannon CS Claire S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplifies a Complicated Process" September 5, 2019 5.0 We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously. Pros Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place. Cons With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface. Review Source Response from Bookeo September 10, 2019 Claire, thank you for the detailed review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Cheers Shannon Talk to a Capterra advisor for free and get results within 15 minutes.