# GuestWisely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GuestWisely the right Property Management solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117297/365villas/reviews --- GuestWisely 4.7 (185) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GuestWisely Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DH David H FounderReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved.“ July 14, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “There’s also no mobile app to manage communications and operations on the go, and no real-time notifications.“ October 16, 2025 ML Marc L Property managerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes.“ December 17, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We had to create workarounds that were far from ideal and led to lost bookings.“ October 16, 2025 TU Tamra U Property Management and Vacation RentalsAccounting, Self-employedUsed the software for: Less than 6 months. “From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time.“ January 8, 2026 GG GONZALO G GENERAL MANAGERHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile website is not as complete as the desktop version.“ May 13, 2024 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently.“ October 16, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We experienced many issues with channel connections.“ October 16, 2025 ## Showing most helpful reviews Showing 1-25 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. W. Chief Executive Officer Hospitality Used the software for: Less than 6 months ### "Easy & effective to use PLUS an outstanding support team to help you along the way!" January 22, 2021 5.0 Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life! Pros 365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched! Cons There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee. Review Source Response from 365villas.com January 17, 2022 Dear Taylor, We are very grateful for this thoughtful review. Thanks for taking the time. It's a pleasure to have you and your team with us. The 365Villas Team DH David H. Founder Real Estate Used the software for: Less than 6 months ### "365Villa’s Support Team: Above and Beyond" July 14, 2025 5.0 My interaction was almost exclusively with \[sensitive content hidden\]. From our first interaction, your patience, professionalism and genuine commitment have stood out. You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved. Onboarding this new system has been daunting, especially with so many moving parts and considerations and my lack of experience in the business. I’d be lying if I said I wasn’t totally overwhelmed and a bit nervous to move to production, especially as it relates to the money collection, movement and deposit taking! That said, with the responsive support network that you have, I feel confident that I’ll be able to get the assistance if and when needed. Your attentiveness and expertise made the process less stressful and a far more of a positive experience than I was expecting. I’m sincerely grateful for the dedication and time you spent with me I and look forward to continuing and growing our partnership. I’ve got a commitment for another property that should start in a few weeks and I’m confident that this is just the beginning. Pros The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations. Cons Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing GuestWisely Integration with payment processor, cost model, breadth of offering. Review Source Response from 365villas.com July 18, 2025 Thank you for your thoughtful review and for choosing 365Villas as your partner. We’re delighted to hear that the onboarding experience and support exceeded your expectations. Our team takes pride in making sure every client feels guided and supported, especially during the early stages. We understand the challenges of launching as a startup PM, and your feedback on the pricing model is appreciated and will be taken into consideration. It’s great to know our platform’s breadth and integration capabilities stood out to you. We’re excited about your growth and are here to support you if you need. Congratulations on your next property by the way! We’re sure this is just the beginning of a successful partnership! RF Ramon F. CEO Real Estate Used the software for: 6-12 months ### "Promising system that falls short in key areas" October 16, 2025 2.0 We used the system for around 10 months and invested a significant amount in the setup. GuestWisely offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Looked clean and professional with a great direct website interface. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) The system was setup for single property locations und not a multi property setup. More usefull for a hotel or a proeprty that has many units in the same place. Its a fantastic system for daily operation and a very strong channel manager. Finally we move form GuestWisely to Guesty and are super happy. Review Source TU Tamra U. Property Management and Vacation Rentals Accounting Used the software for: Less than 6 months ### "Highly satisfied with GuestWisely" January 8, 2026 5.0 Our overall experience with GuestWisely has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros We love how GuestWisely simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks did not have the features needed for proper property management and vacation rentals. Review Source RB Rich B. Founder Hospitality Used the software for: Less than 6 months ### "A Fantastic Property Management Software" October 22, 2025 5.0 It has been remarkable. Definitely the best thing to happen to my business and the support across all aspects from setup, to connectivity to website has been first class Pros Guestwisely takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made Cons When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to Guestwisely. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing GuestWisely The biggest upside is that GuestWisely intgrates into a South African payment provider - Paygate Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Significantly more functionality at significantly lower cost Review Source NM Nancy M. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "365 Villas Customer Service is Excellent" December 30, 2024 5.0 I have had 365villas for approximately 1 year. I waited this long to do the review as I was waiting until I was able to utilize all the features. It took me a long while to set up the online platform - Caribbean banking system. Once I was ready to go 365villas was there to help do the final steps. I am pleased overall. They are always looking at ways to improve and make the product even better. I would highly recommend 365villas. Pros Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up. Cons If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Price point was probably the deciding factor as I am a small business. Review Source RO Rachel O. Owner and Administrator Hospitality Used the software for: 2+ years ### "Very happy with our 365 Villas Software" July 17, 2025 5.0 I'm very happy with the software. It's changed how we operate our bunisess and has given us the tools we needed to grow. Pros The software is robust and allows you to pick and choose which modules you would like to have, based on your business needs. I love the website integration and booking manager. It has really helped to organize our bookings so that we don't miss anything and it can be shared across our entire team. Cons As with any software, it is a lot to learn. I recently added the channel manager to my account, and that has been another steep learning curve. Maybe it would help to have continual group training sessions on different topics. Review Source Response from 365villas.com July 18, 2025 Hello Rachel, Thank you for sharing your experience! We're glad to hear that 365Villas has helped simplify your operations and support your business growth. Our modular approach is designed exactly for what you mentionned: giving you the flexibility to tailor the platform to your specific needs. We appreciate your feedback on the learning curve with new features like the Channel Manager. Ongoing training is something we’re actively working to expand, and your suggestion for group sessions is a great one. It's exciting to hear how the platform is making a real impact for you and your team, and we’re here to support you as you continue to grow. Thank you so much! ML Marc L. Property manager Consumer Services Used the software for: Less than 6 months ### "A wonderful experience " December 17, 2025 5.0 I had an excellent experience! In less than a month, I accomplished a lot and I am almost ready to launch the business. Thank you \[sensitive content hidden\] ! Pros What I appreciated the most was, above all, the availability. I was always able to schedule an appointment within the same week. I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes. I appreciated the professionalism of the people who supported me throughout this process and the time they devoted to me. Often, the meetings went a little beyond the scheduled time, and they always stayed with me a bit longer to answer my questions. I received exemplary support—better than I could have imagined. Guestwisely is a complex platform, but thanks to all the meetings I was able to attend, I managed to gain a good understanding of how it works. I also appreciated the respect I was shown. Since English is not my first language and I am new to managing rental chalets, I didn’t always understand things right away, but the people who supported me were always very respectful and patient with me. In short, thank you very much—this is a truly wonderful company! Cons Almost nothing! Perhaps the complexity of the platform and the website at the beginning, or the fact that several option require payment. Aside from that, I have nothing to say. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great tool" July 24, 2025 4.0 I really enjoy using this platform and love how it is connected to Ari BnB, so it is easy for me to manage everything. Pros It is easy to use to manage the property and there are a lot of options that make booking and managing easier. Cons It is a little pricy when I first started because it is part of the investment, so it was just part of the budget. Review Source IV Inês V. Bookings Manager Real Estate Used the software for: Less than 6 months ### "Great platform and great team " June 20, 2025 5.0 As a property management company, we were looking for a channel manager to integrate different properties in different booking platforms. We found 365Villas and we are very happy. The team is very attentive, helpful and efficient. Answers are given as quickly as possible and they care about the customer. After purchasing the package, several free learning sessions are given and if any further questions arise, the team is available to arrange more sessions. I would especially like to thank Hind, Irina and Leonardo for all the patience and time they gave and are giving to help. Thank you. Pros The platform is relatively simple to navigate and quite complete. It takes just a few sessions with the team to start understanding how this channel manager works Cons I dont have anything bad to say about 365 villas. Everything went well and according to my expectations. Review Source Response from 365villas.com June 24, 2025 Dear Inês, Thank you so much for your thoughtful and generous review! We're delighted to hear that 365Villas has met your expectations and made managing your properties across multiple platforms easier. It’s great to know that the platform’s simplicity and completeness have been a good fit for your property management company. A special thank you for recognizing Hind, Irina, and Leonardo — we're incredibly proud of our team, and it's wonderful to see their dedication reflected in your experience. Providing an attentive and efficient support is something we truly value, so we're thrilled to know it made a difference for you. If there's anything else we can do to support your success in the future, we're always here for you. Thanks again for being a valued part of the 365Villas community! The 365Villas Team IR Isaias R. DIRECTOR Hospitality Used the software for: 2+ years ### "Very useful" April 20, 2023 5.0 Pros The reports are really useful, its connection and sync with Rentals United is very accurate. The contact with our Account Manager, \[sensitive content hidden\], its fluent and very efficient. The software is perfect to manage many properties and its good value for moneyI recomend! Cons They are constantly imporving different areas and I believe that some need (and will) to be further improved: - Pricing setting- Housekeeping Report- Introducing and erasing "notes" in the check in report Alternatives considered [Octorate](https://www.capterra.com/p/168722/Octorate/)[Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely It overally adapted really well to our business and its excellent sync with Rentals United Review Source Response from 365villas.com June 7, 2023 Dear Isaias, Thank you very much for this thoughtful review, which we greatly appreciate. Yes, innovation never stops and we constantly seek to improve and enhance our already comprehensive platform. We're delighted to know it is making a difference for you and your business. Regards, The 365Villas Team DC Dianne C. Product Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Turnkey365 changed the way we work - for the better" September 23, 2021 5.0 Pros Ease of use and how the developers thought about all the little things needed when managing properties and calendars Cons There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely 365 Suited our need better Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Kigo was very outdated and were not helpful or flexible at all. Any issues that needed support took over a month (each!) to fix and the turn around time between emails was like 3 days each Review Source Response from 365villas.com January 17, 2022 Dear Dianne, Thanks for the review and for making the switch from Kigo. We would welcome your suggestions on calendar blocking. Our Owner Login feature is highly customizable so perhaps we can offer some assistance here. Our email can be integrated with Outlook in various ways, but ultimately the fully Unified Inbox that is purpose-built for vacation rental businesses and integrates not only with your other communication mediums such as text messaging, Airbnb Messenger and WhatsApp, but also the entirety of your rental management workflow is the way to go. It's much more powerful than anything a stand-alone email system could ever offer, and you can still monitor and respond to messages from your external email. We're happy to offer an online session to go through all this together. Regards, The 365Villas Team GS Giulia S. General Manager Hospitality Used the software for: I used a free trial ### "Usability and Reliability" December 29, 2021 5.0 To be honest I'd like to use 365villas but I had to stop the on boarding process, becouse of problems with my old website, which had made my needs higher and than 365villas price to high for me, during this pandemic period, when market is uncertain and unstable.... Pros Easy of use, without any doubt! Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized! Cons Usability, and there are all the desired Features! Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing GuestWisely It's a good product but what made me make the final choice was the reliability of the person who followed me in on boarding. The transition from one management system to another is very delicate, and being followed well is essential! Switched from [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) I was searching for a softwere created for villas unit NOT for hotel bedrooms, and I can confirm that 365villas is created on villas needs. Review Source Response from 365villas.com January 17, 2022 Dear Giula, Thanks so much for the thoughtful review. Your kind words about the ease-of-use of our platform and the quality of our support mean a lot to us. We work hard on them both. We are sorry for the stress the pandemic is putting on your business and we hope to have the pleasure of servicing you again. For other reaaders: 365Villas is the only platform on the market that not only offers different plans and pricing based on portfolio size, but also offers more niche and sophisticated functionality in flexible bolt-on option packaging. This means users pay only for what they need at any point in time. As of yet, no completing platform offers as much flexibility or control in finding the right balance between spend and functionality for your unique business needs. Regards, The 365Villas Team DH Danny H. Admin Director Real Estate Used the software for: Less than 6 months ### "PMS will help us to grow our business" February 6, 2025 5.0 Very happy with the client support and really looking forward to putting the PMS to use. Pros The PMS has absolutely everything we need to help us grow our property management business. Cons There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues. Review Source GG GONZALO G. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "A comprehensive one stop solution for property managers" May 13, 2024 5.0 We have seen 365 Villas professionalize over the years and they have helped us raise our standards. I feel they have advised us in our best interest. They have implemented the features we demanded and their customer service has been attentive. Great value for the money. It is a proper software for our business size. Pros Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to. Cons The mobile website is not as complete as the desktop version. Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Accounting feature, cost benefit analysis. Review Source TT Tormod T. Owner/Concept Developer Hospitality Used the software for: 2+ years ### "365villas enabled us to grow the business from 1 cabin to 65 in just 3 years" August 10, 2023 5.0 365Villas is the single most important tool we have. The system is working 100 % and their customer service is the best you can find under the sun. Pros 365villas has been the single most important partner to grow our business. To have the websited and create our own direct channel have enabled us to take on B2B customers and we are less depended on external channels. The management system for guest bookings are great. We can recognize that the company truly understands their customer base. Several developments per year ensures us that these guys are not resting. It is getting better all the time. Cons We would like to have a module for reservation of saunas. This must be a calendar with option to choose timings of the day and pay online. Just like with the cabins. Review Source Response from 365villas.com May 9, 2024 Dear Tormod, Thanks so much for the wonderful review and to you and Heidi both for taking the time to visit us in London at the Short Stay Summit this year. We have been very impressed by your rapid growth, your chic portfolio and professionalism. We are thrilled to be with you on your journey and we look forward to the next 3 years. The 365 Team JE Jim E. Managing Partner Hospitality Used the software for: 6-12 months ### "Short term Vacation Rental Property Management Software Solution" September 16, 2019 5.0 Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow. A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own. Pros Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career. Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready. As a developer myself, I've come to know the support group. They have been exceptional. Product Quality is very good and getting better as feedback from users like me helps improve the product. Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product. Cons Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn. No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer. Reason for choosing GuestWisely If you don't know after reading the above, I can't help you. :-) Review Source Response from 365villas.com January 17, 2022 Dear Jim, Thank you very much for this review back in 2019. For other readers, we are pleased to clarify that in December of 2020, we launched a comprehensive fully mobile version of our platform that has been widely embraced by our user base. Thanks for using our service, Jim. The 365Villas Team EN Emanuele N. CEO Hospitality Used the software for: 1-2 years ### "Great System for Luxury Villa Rentals" August 17, 2023 5.0 From the beginning the team was always helpful and support is great. I would not hesitate to recommend anyone looking for integrated website and reservations system to give it a try! Pros We have been using 365 villas over 1 year now, we worked in the past with MyVR and after that AVANTIO and to date this is the best one we have used. They recently launched new rally good features that we have been requesting for years to other systems like having final total pricing when placing dated and searching for availability. Also the integrated websites they have now are really sleek and great looking for the Luxury Market. Cons They took some time to enable VRBO and IRBNB inquiry only booking but now that feature is available and we currently have no more requests for them as everything works as we want it to. Review Source Response from 365villas.com May 9, 2024 Dear Emanuele, Thanks so much for the thoughtful review. We really appreciate that you notice when we deploy new features. We are always trying our best to listen to our customers and turn out new feature-functionality to help them grow their businesses. Your portfolio is stunning and we are very proud to have it displayed on one of our newest integrated website themes. Regards, The 365 Team FD Frank D. Owner Real Estate Used the software for: 2+ years ### "Funcional CRM system " May 7, 2020 4.0 overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you \[SENSITIVE CONTENT HIDDEN\] !! Pros All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time. Cons Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices. Review Source Response from 365villas.com January 17, 2022 Dear Frank, Thank you for your review. You raise an important point, which is that EVERY 365Villas user has a dedicated account manager. We think service is very important and the account manager role provides and extra layer of strategic support above and beyond our hardworking help desk team. Our rental agreements are very customizable, but it is true the cost of the booking cannot be hidden at this time. In regards to contracts, we're launching a full blown owner contract module on our platform later this month, which we're very excited about, so stay tuned. Regards, The 365Villas Team YJ Yolandi J. General Manager Hospitality Used the software for: 2+ years ### "Best property management software" August 21, 2019 5.0 It has been a pleasure working with 365villas from day one. They provided the entire team with online training till everyone was happy and fully understood the software. Always available when you need assistance. They continue to monitor every users needs to insure they keep on building the system to be the best it can be. Pros I love everything about 365 Villas. Having everything in one place - from reservation, owner statements, maintenance to housekeeping. We have been through so many other software but just never could get everything under one. 365 Villas has made property management so much easier. Cons There is honestly nothing I can say I do not like about this software. Review Source Response from 365villas.com September 24, 2019 Dear Yolandi, Thank you for your thoughtful review and for taking the time. User satisfaction is our purpose for being. If we have a user who is unhappy due to something within our control, then we're definitely not happy either and we will always do our best to remedy things. Your review is especially gratifying as we know that yours is quite a large operation with a big team of people using both our PMS and our integrated website solution, and you and your team are therefore quite rightly demanding professionals. We value your business and thank you again for your review. The 365villas Team MC Marian C. Owner Hospitality Used the software for: Less than 6 months ### "Excellent software and great costumer service " November 1, 2022 5.0 Pros The integrated accounting in 365villas is excellent, it take into account every aspect of property management and enables you to create a high variety of reports. The booking and guest communication features are also superb, very professionally written system templates, easy to customize and access. Overall great experience. Excellent costumer service, very attentive professionals and great PMS training staff to truly understand the software. Cons The only thing that comes to mind is that it would be nice if the software could also generate reports as PDF files in the format the system presents it to you before making it, instead of only being able to download/ send as an Excel file. Review Source Response from 365villas.com April 21, 2023 Dear Marian, Thank you very much for this. We love it when people point out specific aspects of our platform that make the most difference for them. Many years ago, we were one of the very first providers to produce a truly comprehensive integrated accounting module. I'm pleased to share that we're actually in the process of enhancing and taking it to a whole new level as I write, and we're very excited about the direction. You might also want to consider our Dynamic Report Builder. It allows users to create as many reports as they like in their own formats, across all areas, including business, accounting, housekeeping etc. Thanks for the suggestion about downloads in PDF format. We will see what we can do here for you. Regards, The 365Villas Team SC Steve C. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Such an improvement" March 24, 2019 5.0 Short term property management is a time consuming business. Therefore any efficiency gains enable us to spend more time on marketing our houses to increase sales. 365Villas has provided us with a number of efficiency gains but still provides accuracy and valuable summary financial information for tax purposes. Their well earned professinal approach rubs off on us giving guests and owners a feeling they are being managed by competent professionals. Pros • Automated messaging saves a lot of time and gives guests the impression they are being treated with a personal touch and are very much on our radar. • The accounting features minimise time spent on calculating tax amounts and provide comfort that owner expenses are all accounted for. • P & L statements provide useful information for snapshots of expense and seasonal trends used to trim the business. • Owner statements save so much time compared to my previous software. • Calendar functions allow quick assessment of payment status, enable quick notes to be made and I can work out availability for each property at a glance. • The program has many very useful tools which I use frequently such as the payment manager, bookings sheet, email templates and many more. • There is now well located online help resources to explain how things work or what a particular feature does. Cons • There are some small flaws, such as the need for more obvious cancellation notifications, that don’t impact the overall use of the product. Review Source VP Vicki P. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Smart and Innovative Software System" April 11, 2017 5.0 When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it! Pros It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners. Cons Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy. Review Source BJ Brandon J. Owner Hospitality Used the software for: 2+ years ### "Hands down best vacation rental software out there" February 24, 2021 5.0 365 Villas allows me to manage my 5 vacation rentals with minimal effort on my part. Their platform has allowed me to automate everything once the booking is entered. I have been a user since 2016 and literally could not do what I do without their platform. I list on all the popular booking engines as well as take direct booking from my own site. 365 Villas consolidates all my bookings into a single dashboard with daily e-mail reports for check-in’s and outs. I would recommend the 365 platform to anyone looking to make their life easier when it comes to managing their vacation rental property. Pros Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot. Cons The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software. Review Source Response from 365villas.com January 17, 2022 Dear Brandon, Thank you!!!!! The 365Villas Team JC Jary C. Reservation's Manager Real Estate Used the software for: 2+ years ### "Excellent Software" September 17, 2019 5.0 I have had a phenomenal experience. For more than 2 years I have been using the program everything has been going well and improving. Pros The ease with which I can use the software is what I like most. Cons At first I didn't really like the calendar form but then it was improved. Review Source Response from 365villas.com September 24, 2019 Dear Jary, Thanks for your kind words. Yes, earlier this year, we built again entirely from scratch our All Properties Calendar. We spent close to 6 months on this, and we appreciate you mentioning it. General feedback across the board from our users has been wonderful. Even large agents can easily see all their properties on a single page, filter any combination of properties and other info they wish, rapidly scroll through dates and customize default views, dimensions, and other settings. You can click on any dates you wish to instantly block, book, produce a quote, change rates, or make notes in a booking. We've woven much of our Reservation Manager logic into the calendar, effectively making it a self-contained reservation manager for those who prefer to work directly from calendars. Our goal was to make this one of the industry's very best All Property Calendars. We believe we've done that, but the innovation will always continue! Regards, The 365villas Team Talk to a Capterra advisor for free and get results within 15 minutes.