# GuestWisely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GuestWisely the right Property Management solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117297/365villas/reviews --- GuestWisely 4.7 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GuestWisely Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DH David H FounderReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved.“ July 14, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “There’s also no mobile app to manage communications and operations on the go, and no real-time notifications.“ October 16, 2025 ML Marc L Property managerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes.“ December 17, 2025 IS Ivana S Reservation ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “That makes it confusing sometimes when I’m reviewing multiple reservations.“ May 4, 2026 TU Tamra U Property Management and Vacation RentalsAccounting, Self-employedUsed the software for: Less than 6 months. “From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time.“ January 8, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We had to create workarounds that were far from ideal and led to lost bookings.“ October 16, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently.“ October 16, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We experienced many issues with channel connections.“ October 16, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. W. Chief Executive Officer Hospitality Used the software for: Less than 6 months ### "Easy & effective to use PLUS an outstanding support team to help you along the way!" January 22, 2021 5.0 Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life! Pros 365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched! Cons There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee. Review Source Response from 365villas.com January 17, 2022 Dear Taylor, We are very grateful for this thoughtful review. Thanks for taking the time. It's a pleasure to have you and your team with us. The 365Villas Team DH David H. Founder Real Estate Used the software for: Less than 6 months ### "365Villa’s Support Team: Above and Beyond" July 14, 2025 5.0 My interaction was almost exclusively with \[sensitive content hidden\]. From our first interaction, your patience, professionalism and genuine commitment have stood out. You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved. Onboarding this new system has been daunting, especially with so many moving parts and considerations and my lack of experience in the business. I’d be lying if I said I wasn’t totally overwhelmed and a bit nervous to move to production, especially as it relates to the money collection, movement and deposit taking! That said, with the responsive support network that you have, I feel confident that I’ll be able to get the assistance if and when needed. Your attentiveness and expertise made the process less stressful and a far more of a positive experience than I was expecting. I’m sincerely grateful for the dedication and time you spent with me I and look forward to continuing and growing our partnership. I’ve got a commitment for another property that should start in a few weeks and I’m confident that this is just the beginning. Pros The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations. Cons Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing GuestWisely Integration with payment processor, cost model, breadth of offering. Review Source Response from 365villas.com July 18, 2025 Thank you for your thoughtful review and for choosing 365Villas as your partner. We’re delighted to hear that the onboarding experience and support exceeded your expectations. Our team takes pride in making sure every client feels guided and supported, especially during the early stages. We understand the challenges of launching as a startup PM, and your feedback on the pricing model is appreciated and will be taken into consideration. It’s great to know our platform’s breadth and integration capabilities stood out to you. We’re excited about your growth and are here to support you if you need. Congratulations on your next property by the way! We’re sure this is just the beginning of a successful partnership! IS Ivana S. Reservation Manager Real Estate Used the software for: Less than 6 months ### "Reservation manager" May 4, 2026 5.0 Pros User-friendly interface and efficient tools managing reservations; predefined reports are very useful. Cons I don’t like that every time I try to open a function or reservation, it opens a new tab.That makes it confusing sometimes when I’m reviewing multiple reservations. Review Source RF Ramon F. CEO Real Estate Used the software for: 6-12 months ### "Promising system that falls short in key areas" October 16, 2025 2.0 We used the system for around 10 months and invested a significant amount in the setup. GuestWisely offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Looked clean and professional with a great direct website interface. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) The system was setup for single property locations und not a multi property setup. More usefull for a hotel or a proeprty that has many units in the same place. Its a fantastic system for daily operation and a very strong channel manager. Finally we move form GuestWisely to Guesty and are super happy. Review Source TU Tamra U. Property Management and Vacation Rentals Accounting Used the software for: Less than 6 months ### "Highly satisfied with GuestWisely" January 8, 2026 5.0 Our overall experience with GuestWisely has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros We love how GuestWisely simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks did not have the features needed for proper property management and vacation rentals. Review Source RB Rich B. Founder Hospitality Used the software for: Less than 6 months ### "A Fantastic Property Management Software" October 22, 2025 5.0 It has been remarkable. Definitely the best thing to happen to my business and the support across all aspects from setup, to connectivity to website has been first class Pros Guestwisely takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made Cons When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to Guestwisely. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing GuestWisely The biggest upside is that GuestWisely intgrates into a South African payment provider - Paygate Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Significantly more functionality at significantly lower cost Review Source NM Nancy M. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "365 Villas Customer Service is Excellent" December 30, 2024 5.0 I have had 365villas for approximately 1 year. I waited this long to do the review as I was waiting until I was able to utilize all the features. It took me a long while to set up the online platform - Caribbean banking system. Once I was ready to go 365villas was there to help do the final steps. I am pleased overall. They are always looking at ways to improve and make the product even better. I would highly recommend 365villas. Pros Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up. Cons If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Price point was probably the deciding factor as I am a small business. Review Source RO Rachel O. Owner and Administrator Hospitality Used the software for: 2+ years ### "Very happy with our 365 Villas Software" July 17, 2025 5.0 I'm very happy with the software. It's changed how we operate our bunisess and has given us the tools we needed to grow. Pros The software is robust and allows you to pick and choose which modules you would like to have, based on your business needs. I love the website integration and booking manager. It has really helped to organize our bookings so that we don't miss anything and it can be shared across our entire team. Cons As with any software, it is a lot to learn. I recently added the channel manager to my account, and that has been another steep learning curve. Maybe it would help to have continual group training sessions on different topics. Review Source Response from 365villas.com July 18, 2025 Hello Rachel, Thank you for sharing your experience! We're glad to hear that 365Villas has helped simplify your operations and support your business growth. Our modular approach is designed exactly for what you mentionned: giving you the flexibility to tailor the platform to your specific needs. We appreciate your feedback on the learning curve with new features like the Channel Manager. Ongoing training is something we’re actively working to expand, and your suggestion for group sessions is a great one. It's exciting to hear how the platform is making a real impact for you and your team, and we’re here to support you as you continue to grow. Thank you so much! ML Marc L. Property manager Consumer Services Used the software for: Less than 6 months ### "A wonderful experience " December 17, 2025 5.0 I had an excellent experience! In less than a month, I accomplished a lot and I am almost ready to launch the business. Thank you \[sensitive content hidden\] ! Pros What I appreciated the most was, above all, the availability. I was always able to schedule an appointment within the same week. I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes. I appreciated the professionalism of the people who supported me throughout this process and the time they devoted to me. Often, the meetings went a little beyond the scheduled time, and they always stayed with me a bit longer to answer my questions. I received exemplary support—better than I could have imagined. Guestwisely is a complex platform, but thanks to all the meetings I was able to attend, I managed to gain a good understanding of how it works. I also appreciated the respect I was shown. Since English is not my first language and I am new to managing rental chalets, I didn’t always understand things right away, but the people who supported me were always very respectful and patient with me. In short, thank you very much—this is a truly wonderful company! Cons Almost nothing! Perhaps the complexity of the platform and the website at the beginning, or the fact that several option require payment. Aside from that, I have nothing to say. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great tool" July 24, 2025 4.0 I really enjoy using this platform and love how it is connected to Ari BnB, so it is easy for me to manage everything. Pros It is easy to use to manage the property and there are a lot of options that make booking and managing easier. Cons It is a little pricy when I first started because it is part of the investment, so it was just part of the budget. Review Source SA Sarah A. Villa Specialist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Comprehensive Product with Great Support" August 15, 2023 5.0 The software is comprehensive and the 365villas team are easy to work with. Pros 365villas provides a full service software that suits our Caribbean based business. The 365villas team are knowledgeable, efficient and easy to work with. Cons It has taken longer than we expected to integrate into our website, but we can't fault the team on their assistance. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely 365villas provided a merchant solution that works in our region and the bolt on options enabled us to tailor a package that works well for us and can be flexible for the future. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) RPD wasn't user friendly.Jurny didn't provide a merchant solution for our region. Review Source Response from 365villas.com May 9, 2024 Dear Sarah, You had us at hello with "Comprehensive Product with Great Support". Thank you so much. Yes, 365 has a strong and growing business in the Caribbean. Our history and focus in the luxury segment, plus the payment providers we are integrated with play a big part in this. Regards, The 365 Team GS Giulia S. General Manager Hospitality Used the software for: I used a free trial ### "Usability and Reliability" December 29, 2021 5.0 To be honest I'd like to use 365villas but I had to stop the on boarding process, becouse of problems with my old website, which had made my needs higher and than 365villas price to high for me, during this pandemic period, when market is uncertain and unstable.... Pros Easy of use, without any doubt! Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized! Cons Usability, and there are all the desired Features! Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing GuestWisely It's a good product but what made me make the final choice was the reliability of the person who followed me in on boarding. The transition from one management system to another is very delicate, and being followed well is essential! Switched from [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) I was searching for a softwere created for villas unit NOT for hotel bedrooms, and I can confirm that 365villas is created on villas needs. Review Source Response from 365villas.com January 17, 2022 Dear Giula, Thanks so much for the thoughtful review. Your kind words about the ease-of-use of our platform and the quality of our support mean a lot to us. We work hard on them both. We are sorry for the stress the pandemic is putting on your business and we hope to have the pleasure of servicing you again. For other reaaders: 365Villas is the only platform on the market that not only offers different plans and pricing based on portfolio size, but also offers more niche and sophisticated functionality in flexible bolt-on option packaging. This means users pay only for what they need at any point in time. As of yet, no completing platform offers as much flexibility or control in finding the right balance between spend and functionality for your unique business needs. Regards, The 365Villas Team JJ Jaco J. CEO Hospitality Used the software for: 2+ years ### "Great software with fast support" August 16, 2019 5.0 Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended! Pros The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses. Cons Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes. Alternatives considered [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Reason for choosing GuestWisely 365Villas was more open to assist with the South African market. Overall better software and service. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) 365Villas was more open to assist with the South African market. Overall better software and service. Review Source Response from 365villas.com September 24, 2019 Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client. The 365villas Team VF Vanessa F. Vacation Rental Property Manager Hospitality Used the software for: 2+ years ### "Exceptional Property Management system and Support " November 15, 2024 5.0 Unrivalled PMS with excellent support and add on features. Pros A comprehensive Property Management system, with extensive bolt on's. This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager. Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests. I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings. The support team are fast and friendly and every user has a dedicated account manager. The recently introduced Guest App is a hit. I have been a user for 8 years and wouldn't go anywhere else. Cons Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025 Review Source JS Jessica S. Physician assistant Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use " November 19, 2024 4.0 Overall good experience with the program and easy to use. Pros How easy it is to operate. The promptness of the customer service team. Cons The number of “clicks” to get through a posting. Review Source TT Tormod T. Owner/Concept Developer Hospitality Used the software for: 2+ years ### "365villas enabled us to grow the business from 1 cabin to 65 in just 3 years" August 10, 2023 5.0 365Villas is the single most important tool we have. The system is working 100 % and their customer service is the best you can find under the sun. Pros 365villas has been the single most important partner to grow our business. To have the websited and create our own direct channel have enabled us to take on B2B customers and we are less depended on external channels. The management system for guest bookings are great. We can recognize that the company truly understands their customer base. Several developments per year ensures us that these guys are not resting. It is getting better all the time. Cons We would like to have a module for reservation of saunas. This must be a calendar with option to choose timings of the day and pay online. Just like with the cabins. Review Source Response from 365villas.com May 9, 2024 Dear Tormod, Thanks so much for the wonderful review and to you and Heidi both for taking the time to visit us in London at the Short Stay Summit this year. We have been very impressed by your rapid growth, your chic portfolio and professionalism. We are thrilled to be with you on your journey and we look forward to the next 3 years. The 365 Team JE Jim E. Managing Partner Hospitality Used the software for: 6-12 months ### "Short term Vacation Rental Property Management Software Solution" September 16, 2019 5.0 Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow. A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own. Pros Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career. Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready. As a developer myself, I've come to know the support group. They have been exceptional. Product Quality is very good and getting better as feedback from users like me helps improve the product. Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product. Cons Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn. No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer. Reason for choosing GuestWisely If you don't know after reading the above, I can't help you. :-) Review Source Response from 365villas.com January 17, 2022 Dear Jim, Thank you very much for this review back in 2019. For other readers, we are pleased to clarify that in December of 2020, we launched a comprehensive fully mobile version of our platform that has been widely embraced by our user base. Thanks for using our service, Jim. The 365Villas Team EN Emanuele N. CEO Hospitality Used the software for: 1-2 years ### "Great System for Luxury Villa Rentals" August 17, 2023 5.0 From the beginning the team was always helpful and support is great. I would not hesitate to recommend anyone looking for integrated website and reservations system to give it a try! Pros We have been using 365 villas over 1 year now, we worked in the past with MyVR and after that AVANTIO and to date this is the best one we have used. They recently launched new rally good features that we have been requesting for years to other systems like having final total pricing when placing dated and searching for availability. Also the integrated websites they have now are really sleek and great looking for the Luxury Market. Cons They took some time to enable VRBO and IRBNB inquiry only booking but now that feature is available and we currently have no more requests for them as everything works as we want it to. Review Source Response from 365villas.com May 9, 2024 Dear Emanuele, Thanks so much for the thoughtful review. We really appreciate that you notice when we deploy new features. We are always trying our best to listen to our customers and turn out new feature-functionality to help them grow their businesses. Your portfolio is stunning and we are very proud to have it displayed on one of our newest integrated website themes. Regards, The 365 Team PG Peter G. Operations Real Estate Used the software for: Less than 6 months ### "365villas Fits Like A Glove. Look no further. " October 29, 2019 5.0 We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020. Pros I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha. Cons To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits. Reason for choosing GuestWisely In retrospect, I got lucky. It was a gut feeling. All players have a good pitch, demo. Now 15 days into 365villas, I'm glad I trusted it. 365villas is a DIY icloud -based system, so it is a brief yet very dedicated commitment to onboard. Plan on having a five or so calls with the support team during this onboarding time... They always knew what, where, and how you needed help. Over the next hour, they redirect your efforts around them. Lastly, their software support team is intellectually and smart, proactive, and sincere. I suspect their internal corporate culture is healthy. Self-empowering much like their software. I feel their people are happy and proud to be apart of it. To properly qualify this review in your minds, I don't write many reviews. They deserve this. Every single word of it. Review Source JO Juan O. COO Hospitality Used the software for: 2+ years ### "365 Villas Review " May 9, 2024 5.0 Very good overall experience Pros Easy to use and very friendly software, Cons Nothing that I can mention to be honest Review Source SV Sascha V. Director Real Estate Used the software for: 2+ years ### "Great Product!" January 20, 2020 4.0 Very good! Have been a happy customer for years already. One point of improvement; Would appreciate a call once and then to explain new features and developments. Pros Functional design and very easy to use. Cons If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities. Also, sometimes the interaction with the channel manager creates discrepancies. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) More ease of use Review Source Response from 365villas.com January 17, 2022 Dear Sascha, Thank you very much for your review. If there are particular necessities for the Spanish market you can share feedback on, we'd love to consider them. To confirm for other readers, our system is fully available in Spanish, and we do also offer two separate integrations that for the required Police reporting of guest details in Spain. Since you left this review in 2020, we have since implemented dedicated Account Management coverage for all our users. Hopefully, this has helped with the more proactive communication you requested in your review. Thanks for using our platform and for being a loyal customer for all these years. Regards, The 365Villas Team SC Stephen C. manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great software with excellent support" May 25, 2022 5.0 We have a holiday rental business and are happy with 365 villa software. Really handy to have everything centralized in one platform. Communication by \[SENSITIVE CONTENT\] and the team was wonderful. The training sessions for using the platform were very helpful and well organized. Questions or issues are always quickly dealt with. Pros Great package for centralizing your listings on different platforms. E-mail communication with tenants with custom rental contracts & monthly owner statements. Great support team. I ran into some issues but they are always quickly addressed by the 365 support team. Cons Maybe a little bit more options in design concerning the booking engine integration on the website. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from 365villas.com April 21, 2023 Dear Steven, Thanks for your review and for making the switch to us from Guesty and Lodgify. You also gave us another 10/10 in terms of likelihood to recommend. We love those, especially from clients who have come to us from competing platforms. Not sure if you're aware, but within the 365 platform, you've got access to up to 4 different Booking Engine suites, all different designs, with full control over color schemes etc. There is also a separate page for developers where you can customize sizes of various assets etc. One of us will reach out to you to make sure you know what's available there. Thanks! The 365Villas Team EV Elizabeth V. Manager Hospitality Used the software for: 1-2 years ### "365villas" November 2, 2018 5.0 The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon. Pros We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer. Cons The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference. Review Source JL John L. President Leisure, Travel & Tourism Used the software for: 2+ years ### "365Villas super responsive" June 12, 2023 5.0 The are always attentive and we feel that we have their full backing. Pros Very responsive, never have an issue with double bokings/lost bookings. Cons The system is very comprehensive and this leads to occasional difficulties in finding what one really needs. Review Source Response from 365villas.com May 9, 2024 Dear John, Thank you very much for the kind review. Yes, it is true, with a comprehensive system, keeping the user interface simple and intuitive is always a challenges but it's something we spend a lot of time and and are constantly improving and refreshing. We're delighted to be working with you. The 365 Team JT John T. General Manager Used the software for: Less than 6 months ### "This Software company wants your business and go out of their way to make their product work for you" November 17, 2016 5.0 I have nothing but praise for the 365villas experience. My initial inquiries were about changing over from an existing property management software which was doing a pretty good job but had a few significant holes that put it behind the 8 ball. I spent a lot of time researching this company, 365villas, and many of its competitors on this site, Capterra, and although it wasn't the first choice (visually and without trialling), everything that I required in a software was available. When I trialled 365, that was when it really shone through. The customer service staff were very attentive, the introductory training was extremely beneficial but the real kicker was that the channel management and iCal sync functionalities were exactly as they have been detailed on the site. There were some small functions that I felt were extremely beneficial from my company and 365 were able to provide assurances that these functions could be added if given enough lead time. It is been two months since I initially signed up and both of these functionalities will go live next month and at no additional cost to me. Something that I had noticed when researching the various companies and options was that many neglected accounting and owner reports. These are fantastic within the 365 platform and many of my owners have commented that it's a breath of fresh air together to login and see everything as is and see total transparency in the business of the holiday accommodation. The other area of this company that I was impressed with was the website building capabilities using WordPress. I have a new website about to go live which is fully dynamic and functioning with not only my own bookings, but big companies and OTA's that I could only dream about being part of in the past. I will see ultimately over the next four months all the benefits of the system. We are coming into our high season and already the automatically generated emails are doing their job, new inquiries are able to pay as expected and the reports been produced on a daily basis of far exceeded the expectation of my guests service staff. I can see this company going from strength to strength, the focus on assisting new business such as my own is second to none. Pros Functionality, language capabilities, multi-currencies, email chain records, reports Cons Load time, some navigational clunkiness Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.