# GuestWisely Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of GuestWisely Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of GuestWisely Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/117297/365villas --- # GuestWisely Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 17, 2025 Written byShephalii Kapoor Shephalii Kapoor Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advis... [See bio & all articles](https://www.capterra.com/resources/author/skapoor/) Edited byMarcela Gava Marcela Gava Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestWisely GuestWisely Overview: ### Key takeaways Insights from verified Capterra reviews GuestWisely (formerly 365Villas) helps small property teams manage short-term rentals with daily-use tools for reservations, guest messaging, and financial tracking. It’s most used by administrative and owner roles in hospitality and real estate. Reviewers value its booking workflows and responsive support. A direct Booking.com integration and linked property logic were added in 2025. Some users mention navigation friction and the lack of a mobile app. ### Our verdict GuestWisely suits property managers who want control over bookings, finances, and guest interactions without relying on multiple tools. Its automation and accounting features support daily operations well, but buyers should consider the limited mobile access and a longer onboarding process against its customization and integration depth. Overall rating Based on 185 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## GuestWisely alternatives While GuestWisely supports vacation rental workflows and daily property operations, teams prioritizing mobile access, faster onboarding, or simplified payment and messaging tools may find it less aligned with their needs. Highest Rated [4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/117297/365villas/alternatives/) ## GuestWisely's interface GuestWisely offers a structured interface that supports detailed booking workflows and centralized guest data. While users find it easy to operate and visually clear, some mention that navigation involves multiple clicks and that locating specific tools can take time to learn. 1+ Shephalii Kapoor Reviewers describe the interface as practical once configured, with strong visibility into reservations and financials. However, teams may need time to learn its layout and layered workflows. Ease of Use 4.6 (185) 4.6 Based on 185 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shephalii Kapoor These tools help property managers reduce manual effort and improve guest experience by automating pricing, centralizing communication, and integrating financial workflows into daily operations. Features 4.6 (167) 4.6 Based on 167 reviews GuestWisely offers a range of advanced features that cater to various aspects of vacation rental and property management. Dynamic pricing 0 reviewers rated this feature Adjusts rates automatically based on seasonality, demand, and channel-specific markups. Property managers can set rules to optimize revenue and reduce manual updates, helping ensure pricing stays competitive across platforms. GuestWisely guest app 0 reviewers rated this feature Provides guests with a branded mobile experience for check-in, communication, and property details. Hosts can customize content, automate messaging, and offer local recommendations, improving guest satisfaction and reducing manual coordination. Integrated accounting 0 reviewers rated this feature Combines booking data with financial workflows, enabling automated invoicing, owner statements, and tax calculations. This reduces reliance on external tools and helps teams maintain accurate records across multiple properties. Unified inbox 0 reviewers rated this feature Centralizes guest communications from multiple channels into a single view. Hosts can respond faster, track message history, and reduce missed inquiries, especially during peak booking periods. Progressive invoice numbering 0 reviewers rated this feature Designed to meet evolving compliance standards, this feature ensures every invoice, receipt, and credit note follows a strict, gap-free sequence. It automatically adjusts for cancellations or edits, helping property managers stay audit-ready and aligned with local tax laws. Vrbo guest review automation 0 reviewers rated this feature This tool standardizes post-checkout review requests for Vrbo guests, removing the need for manual follow-ups. Hosts can automate outreach, improve review volume, and maintain consistent guest feedback across listings—boosting visibility and credibility. Linked property logic 0 reviewers rated this feature Supports parent-child and sister-sister listing relationships, allowing grouped units to share availability and reporting logic. The system auto-blocks linked calendars to prevent double bookings, simplifying management of multi-unit or reconfigurable properties. Direct Booking.com connection 0 reviewers rated this feature Eliminates reliance on third-party channel managers by enabling native integration with Booking.com. Hosts can sync content, manage pricing, and respond to guest messages directly from the GuestWisely dashboard, improving speed and control. All key features (101) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 61.90% of 21 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 0.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 75.00% of 8 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 76.00% of 25 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance 64.29% of 14 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 83.33% of 6 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 0% of 0 reviewers... Accept and process credit card transactions 66.67% of 12 reviewers that rated this feature as important or highly important Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 1 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 71.43% of 7 reviewers that rated this feature as important or highly important Electronic signing method that validates the authenticity and integrity of a digital document 0% of 0 reviewers... Eliminates reliance on third-party channel managers by enabling native integration with Booking.com. Hosts can sync content, manage pricing, and respond to guest messages directly from the GuestWisely dashboard, improving speed and control. 0 reviewers rated this feature Track products that are for sale at a reduced price or part of coupon promotions 33.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Adjusts rates automatically based on seasonality, demand, and channel-specific markups. Property managers can set rules to optimize revenue and reduce manual updates, helping ensure pricing stays competitive across platforms. 0 reviewers rated this feature Electronically collect payments for goods or services 0% of 0 reviewers... Digitally sign online documents 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Pre-made examples and templates for emails 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 0% of 0 reviewers... Plan, manage, and track the financial activities of an individual or organization 0% of 0 reviewers... Generate reports to assess the financial performance of an organization 0.00% of 1 reviewers that rated this feature as important or highly important To be used by the hospitality industry 0% of 0 reviewers... Designed for vacation rentals 70.97% of 31 reviewers that rated this feature as important or highly important Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment 0% of 0 reviewers... Communicate with guests directly within the system 80.77% of 26 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services 50.00% of 10 reviewers that rated this feature as important or highly important Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events 0% of 0 reviewers... Provides guests with a branded mobile experience for check-in, communication, and property details. Hosts can customize content, automate messaging, and offer local recommendations, improving guest satisfaction and reducing manual coordination. 0 reviewers rated this feature Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff 33.33% of 9 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications 0% of 0 reviewers... Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards 0% of 0 reviewers... Combines booking data with financial workflows, enabling automated invoicing, owner statements, and tax calculations. This reduces reliance on external tools and helps teams maintain accurate records across multiple properties. 0 reviewers rated this feature Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 100.00% of 1 reviewers that rated this feature as important or highly important Allows the calculation of fees for late rent payments 0% of 0 reviewers... Store information about leads or contacts and track, manage and nurture them throughout the sales process 50.00% of 2 reviewers that rated this feature as important or highly important Monitor the process of lease agreements 0.00% of 1 reviewers that rated this feature as important or highly important Supports parent-child and sister-sister listing relationships, allowing grouped units to share availability and reporting logic. The system auto-blocks linked calendars to prevent double bookings, simplifying management of multi-unit or reconfigurable properties. 0 reviewers rated this feature Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) 0% of 0 reviewers... Manage, maintain and track the performance of assets and equipment 0.00% of 1 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 0.00% of 2 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 33.33% of 3 reviewers that rated this feature as important or highly important Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding 0% of 0 reviewers... Access software remotely via mobile devices 0.00% of 1 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 85.71% of 7 reviewers that rated this feature as important or highly important Manage and handle various international currencies 0% of 0 reviewers... Manage and support multiple locations 0.00% of 1 reviewers that rated this feature as important or highly important More than one location 0% of 0 reviewers... Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room 0% of 0 reviewers... Book meetings and appointments through a website or digital platform 84.21% of 19 reviewers that rated this feature as important or highly important Accept and process online payment transactions 58.33% of 12 reviewers that rated this feature as important or highly important Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties 100.00% of 4 reviewers that rated this feature as important or highly important Portal for property owners to manage property listings, upload documents, track payments and generate reports 0% of 0 reviewers... Report showing financial balance at the beginning and the end of the period, along with activity 60.00% of 5 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 61.54% of 26 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Designed to meet evolving compliance standards, this feature ensures every invoice, receipt, and credit note follows a strict, gap-free sequence. It automatically adjusts for cancellations or edits, helping property managers stay audit-ready and aligned with local tax laws. 0 reviewers rated this feature Centralized database to track details of properties (including lease, tenant, and owner information) 100.00% of 6 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent 0% of 0 reviewers... Track/optimize rates in relation to usage 0.00% of 1 reviewers that rated this feature as important or highly important Ratings/Reviews 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Receive system updates as soon as any changes are made 0% of 0 reviewers... Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants 55.56% of 9 reviewers that rated this feature as important or highly important Streamline, automate and manage the rental of properties, facilities, assets, or equipment 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event 73.81% of 42 reviewers that rated this feature as important or highly important Monitor sales and make necessary adjustment in order to increase demand and revenue 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 0.00% of 1 reviewers that rated this feature as important or highly important Length of rental 0% of 0 reviewers... Create, manage and track all task activities and progression 0.00% of 1 reviewers that rated this feature as important or highly important Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 50.00% of 2 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff 0.00% of 1 reviewers that rated this feature as important or highly important Handle activities like room booking, rent processing, lease agreement management, and client communication 0.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 80.00% of 5 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 87.50% of 8 reviewers that rated this feature as important or highly important Manage, record and track all business exchanges in form of money and its related interactions in the system 0% of 0 reviewers... Centralizes guest communications from multiple channels into a single view. Hosts can respond faster, track message history, and reduce missed inquiries, especially during peak booking periods. 0 reviewers rated this feature Keep track of vacant properties 100.00% of 1 reviewers that rated this feature as important or highly important Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0.00% of 3 reviewers that rated this feature as important or highly important This tool standardizes post-checkout review requests for Vrbo guests, removing the need for manual follow-ups. Hosts can automate outreach, improve review volume, and maintain consistent guest feedback across listings—boosting visibility and credibility. 0 reviewers rated this feature Built-in website builder or integration with third-party site 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 33.33% of 6 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Shephalii Kapoor These tools help property managers reduce manual effort and improve guest experience by automating pricing, centralizing communication, and integrating financial workflows into daily operations. Features 4.6 (167) 4.6 Based on 167 reviews ## Pricing GuestWisely does not publicly list pricing on its website. The vendor offers a flexible pricing model based on selected features and business needs. Buyers must contact the vendor for a quote. Most (62%) of property management software buyers budget less than $50 per month. ### Starting price Contact vendor for pricing Free trial not available Shephalii Kapoor Senior Content Analyst GuestWisely’s pricing flexes with your business needs. SMBs with seasonal demand or custom workflows may benefit, but buyers should factor in features and integrations when estimating cost. Value for money 4.6 (155) 4.6 Based on 155 reviews ## Integrations GuestWisely connects with a mix of native and third-party tools across booking, communication, and financial workflows. Its integration catalog includes channel managers, guest apps, smart devices, and accounting platforms to help unify operations. Popular integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Divi](https://www.capterra.com/p/201958/Divi/)[ Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Shephalii Kapoor Senior Content Analyst Connecting GuestWisely with tools for pricing, guest messaging, and calendar sync helps your operations lead reduce manual updates, improve booking accuracy, and centralize reporting across platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (175) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (175) 4.8 Based on 175 reviews ## User reviews Overall rating 4.7 Based on 185 reviews Filter by rating 5(142) 4(37) 3(3) 2(1) 1(2) Mentioned topic Sorted by most recent TU Tamra U. Property Management and Vacation Rentals Accounting ### "Highly satisfied with GuestWisely" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Our overall experience with GuestWisely has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros We love how GuestWisely simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks did not have the features needed for proper property management and vacation rentals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Marc L. Property manager Consumer Services ### "A wonderful experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 I had an excellent experience! In less than a month, I accomplished a lot and I am almost ready to launch the business. Thank you \[sensitive content hidden\] ! Pros What I appreciated the most was, above all, the availability. I was always able to schedule an appointment within the same week. I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes. I appreciated the professionalism of the people who supported me throughout this process and the time they devoted to me. Often, the meetings went a little beyond the scheduled time, and they always stayed with me a bit longer to answer my questions. I received exemplary support—better than I could have imagined. Guestwisely is a complex platform, but thanks to all the meetings I was able to attend, I managed to gain a good understanding of how it works. I also appreciated the respect I was shown. Since English is not my first language and I am new to managing rental chalets, I didn’t always understand things right away, but the people who supported me were always very respectful and patient with me. In short, thank you very much—this is a truly wonderful company! Cons Almost nothing! Perhaps the complexity of the platform and the website at the beginning, or the fact that several option require payment. Aside from that, I have nothing to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Alex v. CEO Real Estate ### "Unkompetenter Support und Hot Sales" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2025 Nach einem Verlust von 2 Monaten Off Market ... durch technischen integrationsfehler, keine Entschuldigung und Entschädigung. Es gibt viel bessere OTA Channel Manager. Das Tool selber wäre ok, doch das Team und Support Team 1 von 10. Pros Gute Vision doch aufgrund der Komplexität verstehen die GuestWisely die eigene Software Anwendung nicht. Cons Schlechter Support und Kompetenz zur Anwendung von 365Villas oder Guest Wisely ... sind gut im Verkauf von Services doch absolut unverständliche Einführung und Support - MailSpam mit News - no Competencies and implementation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rich B. Founder Hospitality ### "A Fantastic Property Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 It has been remarkable. Definitely the best thing to happen to my business and the support across all aspects from setup, to connectivity to website has been first class Pros Guestwisely takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made Cons When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to Guestwisely. Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Significantly more functionality at significantly lower cost Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reasons for choosing GuestWisely The biggest upside is that GuestWisely intgrates into a South African payment provider - Paygate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Ramon F. CEO Real Estate ### "Promising system that falls short in key areas" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 16, 2025 We used the system for around 10 months and invested a significant amount in the setup. GuestWisely offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) The system was setup for single property locations und not a multi property setup. More usefull for a hotel or a proeprty that has many units in the same place. Its a fantastic system for daily operation and a very strong channel manager. Finally we move form GuestWisely to Guesty and are super happy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing GuestWisely Looked clean and professional with a great direct website interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Andrina Darrell D. Owner director Hospitality ### "Great support, awesome pm tool with room of technical improvemt" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 8, 2025 Happy satisfied customer. Technically there is room to improvement to make it more user friendly and prevent bugs or issues. Pros Great product. Added value to our businsess. Saving a lot of time completing owner statements. Friendly and knowledgable support team, \[sensitive content hidden\] are the best. Cons Glitches, bugs and the fact that there is no on call number or an easy way to get personal contact. It’s not a super easy or user friendly programme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Real Estate ### "Great tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 24, 2025 I really enjoy using this platform and love how it is connected to Ari BnB, so it is easy for me to manage everything. Pros It is easy to use to manage the property and there are a lot of options that make booking and managing easier. Cons It is a little pricy when I first started because it is part of the investment, so it was just part of the budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Rachel O. Owner and Administrator Hospitality ### "Very happy with our 365 Villas Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2025 I'm very happy with the software. It's changed how we operate our bunisess and has given us the tools we needed to grow. Pros The software is robust and allows you to pick and choose which modules you would like to have, based on your business needs. I love the website integration and booking manager. It has really helped to organize our bookings so that we don't miss anything and it can be shared across our entire team. Cons As with any software, it is a lot to learn. I recently added the channel manager to my account, and that has been another steep learning curve. Maybe it would help to have continual group training sessions on different topics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2025 Hello Rachel, Thank you for sharing your experience! We're glad to hear that 365Villas has helped simplify your operations and support your business growth. Our modular approach is designed exactly for what you mentionned: giving you the flexibility to tailor the platform to your specific needs. We appreciate your feedback on the learning curve with new features like the Channel Manager. Ongoing training is something we’re actively working to expand, and your suggestion for group sessions is a great one. It's exciting to hear how the platform is making a real impact for you and your team, and we’re here to support you as you continue to grow. Thank you so much! DH David H. Founder Real Estate ### "365Villa’s Support Team: Above and Beyond" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 My interaction was almost exclusively with \[sensitive content hidden\]. From our first interaction, your patience, professionalism and genuine commitment have stood out. You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved. Onboarding this new system has been daunting, especially with so many moving parts and considerations and my lack of experience in the business. I’d be lying if I said I wasn’t totally overwhelmed and a bit nervous to move to production, especially as it relates to the money collection, movement and deposit taking! That said, with the responsive support network that you have, I feel confident that I’ll be able to get the assistance if and when needed. Your attentiveness and expertise made the process less stressful and a far more of a positive experience than I was expecting. I’m sincerely grateful for the dedication and time you spent with me I and look forward to continuing and growing our partnership. I’ve got a commitment for another property that should start in a few weeks and I’m confident that this is just the beginning. Pros The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations. Cons Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing GuestWisely Integration with payment processor, cost model, breadth of offering. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2025 Thank you for your thoughtful review and for choosing 365Villas as your partner. We’re delighted to hear that the onboarding experience and support exceeded your expectations. Our team takes pride in making sure every client feels guided and supported, especially during the early stages. We understand the challenges of launching as a startup PM, and your feedback on the pricing model is appreciated and will be taken into consideration. It’s great to know our platform’s breadth and integration capabilities stood out to you. We’re excited about your growth and are here to support you if you need. Congratulations on your next property by the way! We’re sure this is just the beginning of a successful partnership! IV Ines V. Bookings Manager Real Estate ### "Great platform and great team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2025 As a property management company, we were looking for a channel manager to integrate different properties in different booking platforms. We found 365Villas and we are very happy. The team is very attentive, helpful and efficient. Answers are given as quickly as possible and they care about the customer. After purchasing the package, several free learning sessions are given and if any further questions arise, the team is available to arrange more sessions. I would especially like to thank Hind, Irina and Leonardo for all the patience and time they gave and are giving to help. Thank you. Pros The platform is relatively simple to navigate and quite complete. It takes just a few sessions with the team to start understanding how this channel manager works Cons I dont have anything bad to say about 365 villas. Everything went well and according to my expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Dear Inês, Thank you so much for your thoughtful and generous review! We're delighted to hear that 365Villas has met your expectations and made managing your properties across multiple platforms easier. It’s great to know that the platform’s simplicity and completeness have been a good fit for your property management company. A special thank you for recognizing Hind, Irina, and Leonardo — we're incredibly proud of our team, and it's wonderful to see their dedication reflected in your experience. Providing an attentive and efficient support is something we truly value, so we're thrilled to know it made a difference for you. If there's anything else we can do to support your success in the future, we're always here for you. Thanks again for being a valued part of the 365Villas community! The 365Villas Team [View all Reviews](https://www.capterra.com/p/117297/365villas/reviews/) ## FAQs Yes. GuestWisely offers a mobile-responsive platform for property managers and a dedicated guest app called GuestWisely. The guest app supports messaging, payments, and arrival forms, and is available on both iOS and Android. Yes. GuestWisely offers a direct integration with Booking.com, allowing property managers to sync listings, rates, and availability without third-party tools. This helps streamline operations and improve global visibility. Yes. GuestWisely includes a direct Vrbo integration that automates listing updates, booking sync, and guest review requests. This reduces manual work and improves listing performance across platforms. GuestWisely offers free onboarding with dedicated training sessions across two weeks. The process includes property setup, reservation management, accounting, and optional integrations like PriceLabs or Airbnb imports. Yes. GuestWisely includes integrated accounting tools for managing expenses, taxes, commissions, and trust accounting. Reports can be exported in CSV or Excel formats, and integrations with QuickBooks or Xero are available. No. Bookings must be canceled through the original sales channel (e.g., Airbnb, Booking.com). GuestWisely does not support direct cancellation within its platform, except for specific exceptions like HomeAway. Yes. GuestWisely supports dynamic pricing through integrations with PriceLabs and Beyond. These tools adjust rates based on market demand, seasonality, and booking gaps to help maximize revenue. GuestWisely integrates with tools for pricing, guest messaging, smart locks, housekeeping, and accounting. Verified partners include PriceLabs, Breezeway, Chekin, Operto, Enso Connect, and TIDY. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from GuestWisely’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Property Management Software](https://www.capterra.com/resources/top-rated-property-management-software/) Published June 23, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Capterra Value Report: A Price Comparison Guide for Property Management Software](https://www.capterra.com/resources/property-management-software-pricing-report/) Published July 19, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Guide to Property Management Software Pricing Models](https://www.capterra.com/resources/property-management-software-pricing-models/) Published July 17, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [5 Key Property Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-property-management-software-features/) Published December 13, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) Popular comparisons [Hostaway vs GuestWisely](https://www.capterra.com/compare/117297-152433/365villas-vs-Hostaway)[Lodgify vs GuestWisely](https://www.capterra.com/compare/117297-131924/365villas-vs-Lodgify)[Guesty vs GuestWisely](https://www.capterra.com/compare/117297-159377/365villas-vs-Guesty)[Guesty Lite vs GuestWisely](https://www.capterra.com/compare/117297-169863/365villas-vs-Your-Porter-App)[Breezeway vs GuestWisely](https://www.capterra.com/compare/117297-186514/365villas-vs-Breezeway)[OwnerRez vs GuestWisely](https://www.capterra.com/compare/100831-117297/OwnerRez-vs-365villas)[Escapia vs GuestWisely](https://www.capterra.com/compare/117297-134081/365villas-vs-Escapia) [Avantio vs GuestWisely](https://www.capterra.com/compare/117297-134278/365villas-vs-Avantio)[Hostfully vs GuestWisely](https://www.capterra.com/compare/117297-187827/365villas-vs-Property-Management-Platform)[RentalReady vs GuestWisely](https://www.capterra.com/compare/117297-216583/365villas-vs-RentalReady)[Smoobu vs GuestWisely](https://www.capterra.com/compare/117297-160106/365villas-vs-Smoobu)[Vrbo vs GuestWisely](https://www.capterra.com/compare/117297-233391/365villas-vs-Vrbo)[Turno vs GuestWisely](https://www.capterra.com/compare/117297-166734/365villas-vs-Turno)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)