--- title: "xMatters Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about xMatters Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/116750/xMatters/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # xMatters Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) xMatters ## What is xMatters? xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. Get xMatters Free! ## What is xMatters used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for xMatters?[Manage this product listing](https://www.g2.com/products/xmatters/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### xMatters 4.6 (141) VS. [4.6 (1,917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $9 Per User, Per Month Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (140) Ease Of Use 4.5 (0) Value For Money 4.3 (130) Value For Money 4.5 (0) Customer Service 4.7 (131) Customer Service 4.5 (0) ## xMatters alternatives [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (513)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) ## FAQs about xMatters Overview ### What problems does xMatters solve? xMatters solves delayed incident response and manual on-call coordination by routing prioritized alerts through SMS, calls, email, and mobile push notifications, escalating to backup staff, and bringing responders into conference bridges. IT service desks, NOC teams, security operations, and business continuity planners benefit from targeted emergency communications, scheduled rotations, and delivery tracking. Answer based on 102 reviews Overview ### Which roles and teams benefit most from xMatters? xMatters is most used by IT operations, infrastructure, service desk, and production support teams that need to route incident alerts, coordinate on-call responses, and document escalations. Software, application, and network engineers use it to manage outages, while release managers and risk leaders coordinate deployment notifications and business continuity communications. Answer based on 83 reviews Overview ### What company size and specific industries is xMatters built for? xMatters is designed for IT teams of any size, from small startups to large enterprises, including DevOps, IT operations, NOC, support, engineering, service desk, major incident management, and system administration teams. Features and Usability ### What are the key features of xMatters? xMatters includes core incident management with multi-channel notifications, alerts/escalation, and call scheduling for routing urgent issues to available responders. Differentiating capabilities include customizable communication templates and automated workflows, plus mobile alerts, activity tracking, and third-party integrations for coordinating conference bridges and service desk tickets. Answer based on 62 reviews Pricing ### How much does it cost and what fees or limitations are included? xMatters offers a free plan, while Starter costs $9 per user/month and Base costs 39 per user/month. A free trial is available; Advanced requires a custom quote. Reviewers often describe licensing as costly or confusing, particularly for limited-use, small-business, or large active-user deployments. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does xMatters integrate with? xMatters integrates with over 30 integrations, including Jira, JIRA Service Management, Confluence, New Relic, AppDynamics, BigPanda, Okta, and Pingdom. Its catalog also covers service management, monitoring, identity, and IT operations tools such as Cherwell Service Management, ManageEngine ServiceDesk Plus, Nagios XI, and Logz.io. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does xMatters offer? xMatters provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs for users reviewing features and setup steps. Answer based on 7 reviews Getting Started and Support ### What customer support options does xMatters offer, and how do users rate the experience? xMatters offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as knowledgeable, helpful, and highly responsive, with tickets often addressed quickly and staff providing detailed guidance. Some users want clearer setup guidance for advanced integrations and additional video documentation. Answer based on 37 reviews Ease of use ### Is xMatters easy to use for incident notifications? xMatters makes everyday incident notifications, on-call scheduling, and contact management easy for many teams. Administrators and end users often find navigation, mobile access, and alert setup straightforward after onboarding. Its extensive workflow flexibility can create an initial learning curve, however, especially for first-time users or teams without technical experience. Answer based on 39 reviews ## Features AI summary Based on 5,645 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) xMatters supports **Real-Time Monitoring**, but it does not include **Patch Management** or **Remote Monitoring & Management**. Instead, it offers other relevant capabilities that reviewers also value, including **Remote Access/Control** (**48%**), **Real-Time Notifications** (**43%**), and **Access Controls/Permissions** (**39%**). These features help IT teams respond to issues faster, manage system access more securely, and maintain visibility into incidents as they happen, helping businesses keep operations running with fewer disruptions. Real-Time Monitoring 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-Time Notifications 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Incident Reporting 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Task Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Incident Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents xMatters 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (140) 4.5 Based on 140 reviews ## Pricing Value for money 4.3 (130) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/116750/xMatters/pricing/) Free $0.00 It includes: - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Shift Management - Track Resolvers Starter $9.00 Per User,Per Month It includes: - API Access - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Push Notifications - Shift Management - Track Resolvers - Unlimited Integrations - Worflow Template Base $39.00 Per User,Per Month It includes: - API Access - Automation - Call Management - Call Reminders - Cloud Workflow - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Push Notifications - Shift Management - Step Versioning - Track Resolvers - Unlimited Integrations - Worflow Template - Workflow Audit Trail Advanced Contact Vendor for Pricing It includes: - API Access - Automation - Call Management - Call Reminders - Cloud Workflow - Data Sync - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Priviledged Devices - Push Notifications - Shared Dashboards - Shift Management - Stakeholder Licensing - Step Versioning - Track Resolvers - Unlimited Integrations - Worflow Template - Workflow Audit Trail Value for money 4.3 (130) 4.3 Based on 130 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (131) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (131) 4.7 Based on 131 reviews ## User reviews Overall rating 4.5 Based on 143 reviews Filter by rating Counts reflect reviews available in this feed. 5(85) 4(52) 3(5) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful MI Muzakir I. Sales Consultant Used the software for: 1-3 years ### "Flexible Incident Workflows, but Reporting Needs More Depth" 4.0 November 11, 2026 We used to have the engineer debugging also answer status updates during outages; our lead once spent 40 minutes typing instead of fixing the problem. Now declaring an incident with xMatters opens the bridge, notifies stakeholders, and posts updates so people fixing things can focus on the problem. Pros I love xMatters’ Flow Designer tools. I can visually build incident response workflows, like creating Jira tickets, opening a bridge, and paging the service owner. The interface is user-friendly, and I can change processes easily without waiting for a developer, which matters when we revise runbooks after postmortems. When an incident is declared, a workflow can open the bridge, notify stakeholders, and post time updates so the people fixing things can focus on fixing the problem. Cons I find some of the reporting quite basic. I can see basic response metrics, but I can’t easily break down time to acknowledgement by team or service, or spot who is carrying too much after-hours work. A built-in on-call burden view and MTTA dashboard would save me from having to use a spreadsheet every quarter. I also found setup somewhat difficult; the full rollout took roughly six weeks, mostly spent connecting tools, building escalation policies, and testing them. Customer Care Manager 4.5 November 10, 2026 AI summary based on a full review xMatters provides valuable real-time metrics and alerts that help users stay proactive in their operations. A limitation is that the administration experience could be improved for easier workflow and permission setup. Log in to unlock the full review, detailed ratings, and pros & cons SE System Engineer System Engineer Used the software for: 3-5 years ### "xMatters Alerts Review" 4.0 October 15, 2018 OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. Pros The ability to gather necessary personnel on an outage bridge call quickly and easily. Cons The ability for management to gather on an outage bridge call. NN Nour N. Tech and Security Consultant Used the software for: 3-5 years ### "Xmatters is as a helpful as a coworker" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. Pros When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. Cons The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. SD Service Desk Supervisor Service Desk Supervisor Used the software for: 1-3 years ### "xMatters is great!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 20, 2017 xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have. Pros The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. Cons The mobile app leaves something to be desired. MB Mark B. IT Manager Used the software for: 3-5 years ### "A great ally in our security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. Pros 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. Cons The price is really high, but I consider it worth paying. RM Release Manager-Senior Consultant Release Manager-Senior Consultant Used the software for: 3-5 years ### "Simple and Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 30, 2019 It helps us to send out the outage / general notification through mail/sms and also is of great advantage to prepare on call rosters Pros It helps to keep the right people informed and helps to keep the communication organized and structured which proactively helps to avoid outages it also helps to provide ability to schedule call rotation Cons There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now Krishna C. Senior Consultant Used the software for: 1-3 years ### "xMatters for alerting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 3, 2019 Pros We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features. Cons The UI is not so intuitive especially for first time users. SE Self Employed Self Employed Used the software for: 1-3 years ### "Works Well in a Corporate Setting if you need Paging" 4.0 December 26, 2018 The company I used xMatters with transferred our paging services here. It has a ton of useful features and is very responsive. Pages were sent quickly. Make sure you respond to pages appropriately or else you will be continuously paged. Just reading a page does not accept or reject it. If you don't have your profiles set up right for how you recieve pages, you can be paged multiple times for the same thing on all of your phone numbers. It can get frustrating if you don't properly change it. Pros Easy to set up profiles Easy to find contacts Fast and responsive Cons If you don't specifically set up your profiles, you can end up over-paging irrelevant people. EI Engineer II - Data NOC Engineer II - Data NOC Used the software for: 1-3 years ### "Great Customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 17, 2018 The ability to just have users locate their xmatters notification email and then join the bridge off of that is great. We all know it can be a bit like herding cats getting the bridge information to the correct individuals in a time of crisis. Xmatters just does that and you don't have to worry if the proper people have been notified or not. Pros Ease of use. Ability to have notifications go to specific groups and allow key individuals to join bridge calls immediately. Cons I have heard that running reports off it can be troublesome, we don't have many so I can't say as we had that issue. [View all Reviews](https://www.capterra.com/p/116750/xMatters/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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