# Trash Flow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trash Flow the right Billing and Invoicing solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116609/Trash-Flow/reviews --- Trash Flow 5 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trash Flow Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews AM ASHLEY M Director of FinanceTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “The program user user-friendly and help is only a phone call away (with a live person in the USA).“ November 29, 2023 JJ James J Chief Information OfficerUtilities, 11 - 50 employeesUsed the software for: Less than 6 months. “TrashFlow has gone above and beyond to help us manage this transition with their data, software, and customer support.“ January 5, 2023 SK Stacy K ControllerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is excellent and any time I have a question, they happily answer it, and any time I have a problem (which are always big), they happily fix it (or at least act that way lol).“ December 8, 2022 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Ted B. Owner Used the software for: 2+ years ### "Great product, great support" January 18, 2018 5.0 Pros Ease of use. MySQL database. Top notch support, always helpful, they know their product, have a quick response time, and are available 24/7. Flexibility that we can adapt to the way we work. Clean data exports to Excel. Cons My only con is that while you can do multiple businesses/sites in a single database, there is no access control between the sites that would allow a user to to just see sites that the user was assigned to. We run a separate database for each site as a work around, but it requires the users to have multiple instances to Trashflow running to work in multiple sites. Review Source MS Macey S. Office Manager Environmental Services Used the software for: Less than 6 months ### "Very Satisfied Customer! " November 14, 2024 5.0 The team at Trash Flow is super helpful for every need you may have. The software works fast and is simple to use and it increased productivity for my company tremendously. Pros Trash Flow is such an easy software to use and very efficient for my company. It works flawlessly for anything you need for your day to day operation plus more that you didn't even know you needed. Cons I do not currently have any cons for Trash Flow. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Hauler Hero](https://www.capterra.com/p/10006624/Hauler-Hero/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Trash Flow Functionality over everthing. Trash flow has everything you need without too much nonsense. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Increased productivity. Using quickbooks along with google sheets took up entirely too much time in our day to day operation. Review Source ER Erica R. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "TrashFlow is top notch when it comes to the service they provide! " May 15, 2025 5.0 Our business is running smoothly because of the dedication of the people behind TrashFlow. They care about their job and they care about the business you are running. Pros The customer service and quality of people working for the company. Cons How old the program looks, however it is updated weekly. Review Source JJ James J. Chief Information Officer Utilities Used the software for: Less than 6 months ### "TrashFlow is an Excellent Waste Management Billing and Routing Software (and more)" January 5, 2023 5.0 Our overall experience with TrashFlow has been excellent. Pros I most enjoyed the excellent, response and communicative support our business has received while migrating to TrashFlow in a very complex and difficult environment that was a result of our very outdated prior software environment. TrashFlow has gone above and beyond to help us manage this transition with their data, software, and customer support. Cons I do not have any least liked features worth mentioning. Review Source JR John R. President Environmental Services Used the software for: 2+ years ### "Express Waste Removal on TrashFlow" May 20, 2022 5.0 Really good, easy to upload new customers, billing information, CRM, etc. Pros We like that it's a one-stop shop for our customer database, billing, and routing. Cons Sometimes a little buggy when doing updates but not much. Reason for choosing Trash Flow n/a Review Source AM ASHLEY M. Director of Finance Transportation/Trucking/Railroad Used the software for: 2+ years ### "Trash Flow Review" November 29, 2023 5.0 The program user user-friendly and help is only a phone call away (with a live person in the USA). They are more than happy to help with anything you may need. The customer service is ASTOUNDING. The training is EPIC. I sold software solutions for years and Trash Flow has all the bases covered from customer service to product to delivery to user experience! Pros Trash Flow training and support team, ease of use, functionality. Cons I don't have many cons. I think the route optimization software could be improved. Review Source SK Stacy K. Controller Transportation/Trucking/Railroad Used the software for: 2+ years ### "Our Trash Flow Use" December 8, 2022 5.0 We have been using it for more than 20 years and am extremely happy with it. Customer service is excellent and any time I have a question, they happily answer it, and any time I have a problem (which are always big), they happily fix it (or at least act that way lol). Pros It is very user friendly and doesn't take new employees long at all to learn it. Cons I don't know everything that it is capable of. Reason for choosing Trash Flow Company had it before I started in 1996. Review Source MS Mary S. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "I am the office manager and I use this system everyday, all day." June 8, 2022 5.0 The people at Trashflow are the best if someone can not answer your question there is someone there who can. Just an awesome company to deal with. Pros This product has made billing customer so much quicker and faster. Customers love the fact of the online payment options. All the way around it has made my job easier and quicker. Cons I would like the option to incorporate my payables into this program so I don't have to use a separate program for that. Reason for choosing Trash Flow We had spoken to with other trash haulers that had used you services and were very satisfied with you. You gave us an option to pay for it in an installment option which was great. Review Source FA Fran A. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great company to work with!" November 19, 2020 5.0 The program works great for customer management, billing & routing. We have always had great response from their support department when needed. Pros You can tailor modules to the needs of your business & grow the program as your business grows. Easy customer management, billing, routing features. Cons I struggle with deciphering some of the reports. It would be nice to be able to choose the invoices that you want to print/send. It would also be nice to be able to see the specifics of a note & service dates covered on the history screen without printing a copy of the invoice. Reason for choosing Trash Flow We looked at a couple of other programs but felt TrashFlow would work best for our company taking into consideration price & features offered. Review Source DD DENISE D. Secretary Environmental Services Used the software for: 2+ years ### "They thought of EVERYTHING!" August 31, 2018 5.0 Pros This program is seriously a life saver! It meets all of your needs and then some! From billing to routing and everything in between, Trash Flow can provide that for you. The program is so easy to use and if you ever need any help, just give them a call and they are more than happy to help with anything you may need! The customer service is ASTOUNDING! They are so patient and go above and beyond the call of duty! My business took a 16 hour trip to their office for training and it is more than worth the expense! We cannot thank them enough for everything that they have done for us as well as how much this program has helped organize and grow our business! Cons Absolutely nothing! It is so easy to use and if there is a need that you have that it doesn't fill, they are more than happy to create that for you! Review Source TB Todd B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "This is the software and the team you want on your side!" June 11, 2019 5.0 We have been a user for 8 plus years. When we first switched to trash flow they converted our old software(DOS) data over to their trash flow program. The customer support and ease of transition was phenomenal! Every time we need something day or night they always return our calls and work us through it. It was the best business investment I have made in my career. Pros This program is extremely user friendly and doesn't require a lot of training for new personnel. Cons I really do not see any "cons". You can buy what you want or need and leave the rest. If you don't want a long term commitment you aren't forced to continue to pay them, and can just buy the program. Review Source BD Bryli D. ONWER Transportation/Trucking/Railroad Used the software for: 2+ years ### "Trash flow user" August 30, 2021 5.0 Pros The software is very user friendly. I really like being able to use the help feature. You can usually find all of the answers to your questions within the help settings. Cons I really wish that more than one user could view an account at the same time. This would make it a lot easier when employees are not at the same location but trying to work on fixing an account or for training purposes. Review Source HB Heather B. Office Manager Environmental Services Used the software for: 2+ years ### "Great Product!" May 26, 2022 5.0 Great people, great product. Pros Billing is quick and easy. Teleroute is great for keeping up with the routes. Cons There are features that could work a little differently. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I hated QuickBooks. Review Source LP LOUIS P. C.E.O. Environmental Services Used the software for: 2+ years ### "Best on the market that I used." June 13, 2019 5.0 My experience with Trash Flow is one of excellence. Their Web Pay has worked well with our customers, so we spend a lot less time on AR collections. Pros Everything, It is very user friendly and simple. Support is like none other. Cons Nothing, I can't think of nothing that I don't like. Reason for choosing Trash Flow I had used Trash Flow for a long time and was happy then a salesman came along and sold me a bill of goods that they could not fulfill. Quickly went back to Trash Flow and don't plan on leaving again. Review Source AC Angela C. Operations Manager Renewables & Environment Used the software for: 6-12 months ### "User Friendly with excellent customer support" August 2, 2018 5.0 Running our business efficiently has become so much easier since implementing this software. People can easily access their accounts themselves, which frees up a lot of time on my end for regular day to day operations. Pros We are a family owned hauler and Trash Flow gave us all of the efficiency we needed as we grew. Billing is so simple with this software. I literally dreaded billings with my last software because it seemed there was always a problem. Data entry is quick without having to enter a ton of extra information. If you have questions or need tech support, they are friendly, knowledgeable and, most importantly, prompt! I have had to wait hours for help with our last software company, but these guys are top notch. Having the ability to offer online payment options to our customers was also a huge plus! Cons The only thing I wish was more advanced was the routing piece, but I know they are working on that and am sure it will be worth the wait. Review Source AT Asa T. Owner Environmental Services Used the software for: 6-12 months ### "Trashflow " October 19, 2019 5.0 Was skeptical about using this software at first because I refused to believe that a program could do all of this. After talking with \[SENSITIVE CONTENT HIDDEN\] a few times, she sold me and my life got 100x easier. The program was everything she described and more. I was spending hours doing bills, now I spend minutes. The hardest part of billing is tearing the postcards apart lol. Not only does this software look professional but it allows my customers to manage their own accounts in return I spend less time on the phone with them. If you are reading this and considering using this software DO IT!!! There is no other software like it and the tech support is awesome Pros Ease of use, how much time it saves, and accuracy Cons Nothing to dislike.......Seriously!!! This software does it all and has options to grow with your business such as roll offs, or routing. Review Source AH Amy H. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Company and Tech's" February 9, 2021 5.0 We really like Trash Flow, its perfect for our business. Every time you call for help if a tech is not available they call you back almost immediately. Super software! Our business was brand new and we are so thankful we went with Trash Flow as our software. We never plan on switching to any other. Pros Trash Flow is very user friendly. Its very easy to learn and the techs are great if you need help. Cons I would like to have more daily report options Review Source KH Kayla H. Office manager Used the software for: 1-2 years ### "I LOVE this software. It has been beneficial for me, our drivers and our customers. " February 26, 2018 5.0 Pros There are so many pros for this software. The customer service is top notch. Anytime you call you talk to a real genuine person. They are all very helpful. The software grows with your business and you aren't forced to pay for something that isn't relevant to your needs. It is a huge time saver. Billing is a breeze. The teleroute option has made routing and keeping track of pickups a no brainer. It has helped us inventory our cans and dumpsters. It has also been helpful when a customer calls and we can tell them the exact time that the truck was at their address. This software pays for itself. I don't know how we ran our business without it. Review Source SS Stacey S. Customer Service Representative/Dispatcher Utilities Used the software for: 6-12 months ### "Great value! Very user friendly, and wonderful tech support team!" March 26, 2018 4.0 Ease of use in the day to day operation of our business. It covers everything from billing to dispatching of trucks! Pros The soft ware is very user friendly. Both the main module as well as tablet software is simplified and easy to use. You couldn't ask for better tech support. They really are patient, responsive and solution oriented. They are very personable, have great follow through as well as thorough knowledge of the product. The folks at this company also listen and use feedback from their customers to tailor future programming to applicable needs of the user. Cons I would like to see some features on the software be more automated. For example I would like to see the routes automatically upload each day, instead of having to manually upload, as well as picking up of web payments. Review Source TF Troy F. Owner Utilities Used the software for: 1-2 years ### "Amazing Software!" June 14, 2019 5.0 Overall, we couldn’t be more pleased with Trash Flow and all it offers. It truly has made our startup much smoother than we ever anticipated. Pros We’ve been using Trash Flow for a little over a year in starting our new trash business. We have found it to be extremely user friendly and the tech service has been outstanding as well. Cons There is absolutely nothing we’ve found that we haven’t liked or would change about the Trash Flow software. Review Source MB Maddison B. Office Manager Utilities Used the software for: 2+ years ### "Maddison " May 21, 2022 5.0 Pros It's straight forward and easy to use for people not tech savvy Cons Not sure. I haven't found something that I don't like Review Source RM Rachel M. Office Manager Environmental Services Used the software for: 2+ years ### "Great Program" February 15, 2017 5.0 Our transition to Trash Flow was easy and quick. Trash Flow employees are friendly and helpful anytime I call. The program itself is very easy to learn and use. Pros The soft ware is to the point, entering payments is a snap and billing is quick and painless. Cons I can't say that there is anything I dislike about the program - I have liked all of the updates since we started using Trash Flow. Review Source JK Jami K. Owner Consumer Services Used the software for: 2+ years ### "Trashflow is amaxing" February 10, 2021 5.0 Been a happy customer for over 12 years maybe closer to 14 Pros The ease of using, and also the tech support Cons I really haven’t found anything I dislike Review Source CV Clayton V. President Used the software for: 2+ years ### "Stress free and simple to use!!" July 19, 2018 5.0 Pros Customer service accessibility and the constant upgrades! Cons The random crashes and license disappearing. Review Source BW Brooklynn W. Office Manager Used the software for: Less than 6 months ### "High recommend the software that has made my life easier!" November 8, 2016 5.0 I'm the Office Manager of a Waste Disposal company, and we've been running a very outdated program that just doesn't fit our needs any longer. Even though we've only just begun using Trash Flow, it has already made a world of difference for me! It has so many features that I just know our drivers, customers, and myself will be incredibly grateful for! After training on the software, I'm very confident in my ability to navigate through the program. I can't speak highly enough of the team behind Trash Flow, either. I was lucky enough to do my training in person and was able to meet almost every member. I can't wait to see the things our company can do now that we have Trash Flow and its team behind us! Pros I love the ease of use and how many features it has that will really help us run our business more efficiently. Cons There are many features we do not use, but it doesn't impede our use in any way! 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