# PracticeSuite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PracticeSuite Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more. Source: https://www.capterra.com/p/116370/PracticeSuite --- # PracticeSuite Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PracticeSuite ## What is PracticeSuite? Whether you work for a physician practice or a billing company, medical billing is crucial to your organization’s revenue cycle. With PracticeSuite, you can scale your finances and grow your revenue with easy-to-use, powerful medical billing software. A cloud-based medical billing platform that is built for both the needs of physician practices and billing companies. For independent medical practices, features include scheduling, telehealth, EHR, and patient engagement, as well as RCM and financial reports. For our billers, experience a central billing office with single sign-on to access all client accounts, enterprise claims management, and collection management tools with seamless payment entry. Take your billing to the next level by streamlining your billing process and efficiently acquiring the payments your owed. With 20+ years of industry experience and a team of dedicated experts, we're ready to help you optimize your revenue cycle management and support you and your needs. ## What is PracticeSuite used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Overall rating Based on 40 user reviews Reviews sentiment Positive 70% Neutral 18% Negative 13% Starting price $299 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## PracticeSuite alternatives Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/116370/PracticeSuite/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Claims Management 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Patient Records Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Task Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Third-Party Integrations 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes EMR/EHR 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records Practice Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more PracticeSuite 113 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Notify large groups of people simultaneously about important updates. Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Reminders sent via email Create and securely store digital patient records Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) Intended to be used by cardiologists Software specialized for dermatologists For family practices Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Manage updates to member's immunization records and track individual allergies Store and view prior invoices for each account/client Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free Receive lab results electronically Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Alerts/warnings for potential allergies or interactions triggered by medications Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Track and organize online shifts In-person, onsite registration Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically cancel prescriptions Enables medical providers and/or patients to electronically renew existing prescriptions Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms View and track pertinent metrics to find patterns and gain insights from data Securely stores data to prevent data loss or breaches Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Provide integration with third-party telehealth applications Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 3.9 (38) 3.9 Based on 38 reviews ## Pricing Value for money 4.1 (35) [View pricing plan details](https://www.capterra.com/p/116370/PracticeSuite/pricing/) Platform $299.00 Flat Rate,Per Month It includes: - Complete Electronic Health Record Plan - Complete Practice Management Plan - Patient Kiosk - Premium Patient Portal Secure Office - Practice Edition $34.95 Flat Rate,Per Month It includes: - Advanced Patient Identification Tagging - Coordination of Care / Community Care Team - Encrypted Email - Group-Based Chat - In-Office Collaboration - Multiple User Collaboration - PHI-Based Audit Tracking (HIPAA Required) - Private Notepad - Protected File Sharing - Secure Calendar - Secure Chat - Secure File Storage - Secure Tasks / To-Do Lists - Shared Calendars and Events - Shared Task / To-Do Lists - Sub-Groups for Teams and Departments - Triple Layer Authentication - Unlimited Connections Secure Office - Facility Edition $49.95 Flat Rate,Per Month It includes: - Advanced Patient Identification Tagging - Coordination Team - Encrypted Email - In-Office Collaboration - Multiple User Collaboration - Patient Engagement Suite - PHI-Based Audit Tracking - Private Notepad - Protected File Sharing - Secure Calendar - Secure Chat - Secure File Storage - Secure Tasks / To-Do Lists - Sub-Groups for Teams and Departments - Triple Layer Authentication - Unlimited Connections Value for money 4.1 (35) 4.1 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (37) 4.3 Based on 37 reviews ## User reviews Overall rating 4.0 Based on 40 reviews Filter by rating 5(21) 4(7) 3(7) 2(1) 1(4) Mentioned topic Sorted by most recent LP Lettika p. Medical Record Medical Practice ### "User friendly system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2025 Pros Great system for offices. Has helped us stay organized. Cons Since its a new system for me, i have not noticed any issues. It has been very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jessica L. Owner, Provider Alternative Medicine ### "Acupuncture and Chiropractic Provider" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 23, 2025 Pros Good price, ability to integrate with a wide range of other programs/products Cons As a provider, I had a hard time logging in to my patient accounts when my personal providers also used PracticeSuite Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sierra C. Owner-SLP Medical Practice ### "Customizable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 20, 2025 Pretty good customer service overall, I got good advice from them and they spent many hours assisting with my template creation. Pros Fully customizable eval and soap templates. Easy to take payments. Cons Not streamlined or created for SLPs. Cost if you have many employees/contractors. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing PracticeSuite Cost with only one-three providers at the time and ability to create fully customizable templates, which is so helpful for efficient medSLP work. Eventually, when I grew, it would have been too expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rosie H. Administration Human Resources ### "PracticeSuite the way forward? " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 19, 2025 I didn’t have a good nor bad experience. It was overall good but I think the company itself needs to work on its AI a little better. Pros I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant. Cons I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Thank you for sharing your experience with PracticeSuite! We're glad to hear that you find our platform easy to use and that our support team has been helpful and pleasant. Your feedback on AI is valuable, and we understand that AI in healthcare technology is evolving. At PracticeSuite, we continuously refine our AI capabilities to enhance accuracy, efficiency, and overall user experience. Our latest advancements focus on streamlining workflows and reducing administrative burdens, and we're committed to ongoing improvements based on user input. If you're interested in learning more about how we're enhancing our AI, check out our latest updates at https://practicesuite.com/practicesuite-announces-the-launch-of-artificial-intelligence-ai-capabilities-into-its-cloud-platform/. If you ever have specific suggestions or need assistance, we'd love to hear from you. Thank you for being a part of the PracticeSuite community! CD Caitlin D. Office Manager Mental Health Care ### "Great service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2024 They have been wonderful. The positives outweigh the negatives. If we ever have questions on something they answer that day and that is huge in the medical field to keep the practice up and running. Pros The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up. Cons It can be very complex when working in billing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kelly S. Medical Billing Company Hospital & Health Care ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 19, 2024 My overall experience is great. I recommend Practice Suite to offices that are looking for a PM system. Our billing company doesn't purchase PM software. We always use the software our clients are using. Pros We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too. Cons It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [CureMD](https://www.capterra.com/p/98772/CureMD-EHR/) Reasons for choosing PracticeSuite Because it's my favorite program and its user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Saifullah N. President Medical Practice ### "Bait and Switch tactics. Stay away or be disappointed down the line" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 16, 2024 ABSOLUTELY TERRIBLE. be ready for disappointment and shady tactics down the road. Pros many features and ease of use attracted us to this prodcut Cons After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Linda M. owner Financial Services ### "PracticeSuite Billing Practices" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 30, 2022 They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. Avoid getting in this trap. Pros It was fairly easy to use and the tech support people were very nice. Cons Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Allen C. Front desk Medical Practice ### "The most unfriendly front desk program" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 16, 2022 Comparing to previous Smart Soft program, Pracsuite is complicated, very user unfriendly, and is designed for practitioner use, certainly not for front desk, admin. Who ever designed this program has obviously never sat at the reception of a medical practice! Pros Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated. Cons Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Cheslea N. REceptionist/billing Medical Practice ### "Amazing Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2022 Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments. Pros The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions. Cons There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Popular comparisons [Pabau vs PracticeSuite](https://www.capterra.com/compare/116370-140062/PracticeSuite-vs-Pabau-CRM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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