# Page 2 | AccuLynx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AccuLynx the right Roofing solution for you? Explore 832 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116187/Acculynx/reviews --- AccuLynx 4.6 (832) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AccuLynx ## Showing most helpful reviews Showing 26-50 of 832 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jessica M. Operations Manager Construction Used the software for: 2+ years ### "Reliable, User-Friendly CRM That Keeps Improving" April 20, 2026 5.0 I have been very satisfied with . When I helped set it up for our company years ago, I found it to be very user-friendly and easy to learn. AccuLynx has also done a great job of continuing to improve over time. As technology evolves and the market and industry change, the platform consistently updates and adapts to meet those needs. That ongoing development has made it a reliable tool for our business. Pros One of the things I like most about is that it serves as a central file system for the entire company. Everything: documents, contracts, payments, photos, and communication, is stored in one place and tied to each job. This makes it much easier to stay organized, find information quickly, and keep everyone on the same page. Whether you’re in the office or out in the field, having all job-related details accessible in one system really improves efficiency and communication across the team. Cons One thing I wish offered is more flexibility for personalization. As someone who works in the office handling administrative tasks, the information I need to see on a daily basis is very different from what a project manager or company owner needs. It would be incredibly helpful if each user could customize their own dashboard or view based on their role. Being able to prioritize the tools, data, and workflows most relevant to my responsibilities would make the system more efficient and easier to navigate. Right now, it feels like everyone is working from a similar layout, even though our day-to-day tasks are very different. More user-specific customization would go a long way in improving productivity and overall user experience. Review Source DH Dan H. OWNER Construction Used the software for: 2+ years ### "This system does everything for our business!" April 17, 2026 5.0 We love ! Like I said before, we run our entire operations through it and we store all our customer photos, contracts, etc. in their cloud based system. Everything is kept nice and secure should we need it again in the future. We document everything in AccuLynx. Pros We manage our entire roofing and siding business with . It helps us to track where our leads are coming from and which leads are the most effective. We collect most of our payments through Acculynx too which is super convenient for us and our clients. Cons Honestly there is nothing about that I do not like. Anytime we have come up with suggestions to make the system better they typically implement the changes we request or were already in the process of implementing the changes we requested. Switched from [Contractors Cloud](https://www.capterra.com/p/147207/Contractor-s-Cloud/) The overall look and features in completely surpassed everything about Contractors Cloud. At the time it was like Contractor's Cloud was a DOS based system and AccuLynx was Microsoft Windows. There was no comparison between the two and the ease of use. Review Source GR Grant R. VP Sales Construction Used the software for: 2+ years ### "Estimate needs" April 20, 2026 5.0 Decent, it could use better instruction videos that dive deeper. The videos are very basic. Maybe even a step-by-step style. I need to pause it and work then continue on. Pros Picture Retention and Lead tracking are great help with. The new custom fields have been nice to use. Cons You cannot do selections in the estimate. It should be able to have options that tally up a total. This is a huge issue. People are used to filling a cart online with up sales. I also do not like the mandatory filled out fields in certain drop-down menus. Alternatives considered [ROOFLINK](https://www.capterra.com/p/198426/ROOF-link/) Reason for choosing AccuLynx This one is not as robust as with lead management. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Features are better in . But the estimating part is worse. Review Source SM Sebastian M. Project manager Construction Used the software for: 1-2 years ### "Keep it up" April 17, 2026 5.0 It’s been great. We’ve left an come back to you guys. We left because of cost but after running into road blocks with about 4 other crms and building our own. We came back to accukynx Pros Estimate customization, being able to edit the final proposal prices and lock it out. and recording invoice to QBO is easy Cons How much it cost per month per user for each add on. We had to make an office account that three of us shared at one point. Alternatives considered [Leap](https://www.capterra.com/p/162690/Leap/) Reason for choosing AccuLynx Building templates sucked for them. They kept promising stuff Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) I couldn’t edit final estimate prices manually Review Source KK Kristen K. Administration Construction Used the software for: 6-12 months ### "Everything you need in one place " December 1, 2025 5.0 Overall, I’m pleased with the system Accukhnx offers. I like the customer portal and I feel that the platform is user friendly. I like the support that the company offers. We switched back to scaling from roofr because we felt it was a more complete system. Pros The main thing I like most about is the training support that they offer. I did multiple one-on-one trainings with a person every week. It didn’t cost anything extra, and my trainer followed up with me after every session to send a summary of what we went over and to make sure I didn’t have any new questions. Their customer service is top notch. Cons One thing that I wish they would improve upon is their structure system. For example, our company has a “team” system where we have groups of roofing sales teams and each has its own team lead. I would like to set things up for each team lead to be able to monitor and adjust all jobs within their team. But at this moment, I have to go in and manually give the team lead additional access to any leads their team members have. It would be nice if it was an automated thing. Switched from [Roofr](https://www.capterra.com/p/208102/Roofr/) The \[sensitive content hidden\] had used previously and really liked the inclusivity of the platform. He decided to make the switch. Review Source LL Laurence L. Senior Sales Consultant Construction Used the software for: 2+ years ### "I've learned to work with the program, but not overwelmed with it." December 3, 2025 3.0 I've learned to work with over the years and do workarounds for the deficiencies. However, it would not be my 1st choice if I was the decision maker. Pros I'm do estimating and sales. I use to communicate with production and administration. It does a good job of messaging. You can create all types of templates for different roofing products and locations. It does a good job with pictures. You can upload them and edit them easily. You can also upload documents easily. Cons Templates are not as flexible as you would like. If you create an estimate, you can clone it for, let's say, a different product. I'm often doing estimates for several product options. However, if you need to make a change, which happens all the time, you need to reflect that change in each cloned estimate. This takes time and can easily result in mistakes. Another problem with the estimating process is that you put together estimates based on measurements that are entered. If you need to change the measurements for any reason, you need to redo all your estimates. This is a huge drawback. The CMS aspects of the program are very weak. So weak, I choose not to use them and need to keep a standalone system. Finally, they have several nice enhancements, many of which are additional fees. If you want to use them, the entire company must adopt it at the management level. You cannot choose to use one yourself. Review Source CC Cathy C. COO Construction Used the software for: 1-2 years ### "A Helpful CRM With Room for Improvement" December 3, 2025 4.0 Overall, my experience with has been positive, with a few areas that could be improved. The platform offers strong CRM capabilities that make it easy to manage customer information and keep projects organized. Its tools help streamline daily tasks and support smoother communication. However, the updated calendar and scheduling system has made navigation more challenging, and the lack of a search function limits efficiency. Even with these frustrations, AccuLynx remains a valuable tool that contributes to better workflow management. With a few thoughtful upgrades, it has the potential to be an even more effective and user-friendly solution. Pros has been a great tool for streamlining my workflow, and I’m very happy with how user-friendly it is. The CRM is especially impressive — it’s straightforward, intuitive, and captures all the customer information I need without extra hassle. I appreciate how easy it is to track leads, manage contacts, and stay organized throughout each project. The platform keeps everything in one place, which saves me time and improves accuracy. While there are a few features that could be enhanced, overall AccuLynx delivers solid performance and reliability. It’s been a valuable addition to my business operations. Cons What I like least about is the updated calendar and scheduling system. Since they changed the color scheme, the layout has become confusing and much harder to read at a glance. The original calendar was far more intuitive and visually clear, so the new design feels like a step backward. On top of that, the inability to search the calendar is a major drawback. Not being able to quickly find appointments, jobs, or tasks slows me down and adds unnecessary frustration. Improving readability and adding a simple search function would make a huge difference in overall usability. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing AccuLynx was more user friendly. Also the Acculynx contacts were easier to work with and had better training. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed a fully integrated CRM and Quickbooks did not offer that for us. Review Source GJ Gabbi J. Operations Manager Construction Used the software for: 2+ years ### "Review for Acculynx" December 2, 2025 4.0 95% awesome - great tool for crew users, i wish the labor costs could be automatically included if we chose. Pros User interface, security, customer support - \[sensitive content hidden\] responds quickly to our evergrowing team at any given time! Added a new location this year which will help us stream line our business. Cons production piece not user friendly on mobile app, i typically use the web version but it would be nice to use more functions for my role through the app when on the go. Review Source LH Lyla H. Administrator Construction Used the software for: 2+ years ### "Acculynx is AWESOME" November 12, 2025 5.0 Overall, I would give a 10 out of 10 for quality of service provided, ease of use and overall a wonderful program. Pros has one of the best, if not the best, customer service team. Everyone that I have dealt with at Acculynx has been a joy to work with. The software is very user friendly and easy to learn. The on boarding specialist (Casey) has done a wonderful job training the team and addressing any concerns/questions we have. Cons It can get a little pricey but you really do get what you pay for. Also would be nice if there was a pay to create an estimate by input the amount insurance pays so they can see exactly what they will be out of pocket. Switched from [LEAP](https://www.capterra.com/p/147413/LEAP/) We actually had but went to Leap for a couple months. BIGGEST MISTAKE EVER. Leap has by far one of the worst CRMs I have ever used and their customer support is one of the worst I have dealt with Review Source HG Hollie G. Office Manager Construction Used the software for: 2+ years ### "Acculynx Review" April 16, 2026 5.0 There are a lot of pros as well as some cons and room to grow, but overall I am pleased with how I use . Pros My absolute favorite part about is the MESSAGES tab layout. Communications is just too junky for me. We love Messages layout. Customer Support is very quick to respond and most of the time has a quick fix. Cons I DISLIKE how we have 3 "digital locations" set up for our job #'s to be separated for repairs, roofing, & restoration and the 3 locations cannot talk to each other at all. Review Source JB Joshua B. Client Care Representative Construction Used the software for: 6-12 months ### "A Game Changer with Room for Improvement" November 13, 2025 4.0 is very convenient and keeps company communications tidy. The new update has some bugs that need to be dealt with, particularly with the calendar. Pros is easy to navigate. It keeps everything together, including communications. I actually find the Messages feature very useful and necessary and hope that it doesn't get replaced with Communications. Cons My biggest issue with is definitely the lack of ability to search for jobs based on materials. If I want to find a standing seam roof of a specific color, it can be nearly impossible to find. Also, property management jobs should have a designated system. I can not use the previous contact information to create leads, because changing the unit for the new lead will mess with the old job. So, the leads need to be started from scratch. There should be a designated property management lead-creation system that allows new leads to be created with old contact information, and the changes on the new lead should not change the details for the old jobs. Review Source MC Michael C. Project Manager Construction Used the software for: 2+ years ### "Great overall experience " November 12, 2025 4.0 I really like working with Accu links I’ve been doing this 39 years and have used a couple of the competitors along the way. They may be close but they are not as good as Accu Lynx Pros It is an excellent program for keeping track of everything to do with the job. Right from creating the new customer at the point of sale, to closing out the job after getting paid, it is a very simple process. Cons The app is terrible when it comes to photos. If you are reviewing one of 1051 photos and let’s say you scroll to picture number 45 way at the top when you back out of looking at that photo it starts you over at 1051 again. Difficult to zoom in on the photos. Also when replying to a tag on the app it will not let you reply unless you go on click someone’s name and then click it again. Kind of a pain in the Review Source KR Kayly R. SDR Construction Used the software for: 6-12 months ### "Raptor Roofing SDR/Office Experience" December 3, 2025 5.0 Overall, it’s a great system. Everything is laid out in a way that’s easy to work with and even easier to learn, which really helps keep things moving. One of the features I appreciate the most is the email section in the comments. Having everything organized there makes my workflow so much simpler and way more efficient. It saves time, cuts down on confusion, and just overall makes the job feel smoother. It’s definitely one of my favorite parts of the whole setup. Pros I really enjoy using because it’s easy to navigate. Uploading information is simple, and the system offers a lot of useful features. One thing I really like is how smoothly everything updates—when one change is made, the whole system syncs seamlessly. It makes the workflow feel clean and dependable. Cons I would say the limitations in the number of functions can be challenging. The CPIs that are tracked aren’t always accurate, and it can be difficult to find the specific CPI you need in when you’re looking for it. On top of that, having such a minimal set of features makes it harder for a company to operate smoothly, especially when you rely on these tools to stay organized and efficient. Switched from [Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) I just switch job so that came with new system in place. Review Source MM Michelene M. Office Manager Construction Used the software for: 1-2 years ### "Great for Organization and Company Communication" December 3, 2025 5.0 Overall, using has been a very seamless experience. The onboarding and training processes were so helpful and the refresher videos help when I have forgotten a step. The user experience is very intuitive. Pros I love how keeps our company and sales team organized. I especially love the communication tools and financial worksheet. They keep everyone on the same page throughout the entire process. Cons I would love to see a more robust payroll management feature for creating cap out sheets and understanding P&L, including commissions, for each job. Switched from [ROOFLINK](https://www.capterra.com/p/198426/ROOF-link/) The document template user experience was not great as they do not use smart sheets. Text sections would move around in our documents, making them look unprofessional and messy. The estimate system and checklist system was unnecessarily complicated and too much for our company processes. We needed a straightforward and user friendly CRM. Review Source BO Betty O. Office Manager Construction Used the software for: 2+ years ### "Great program!" November 13, 2025 5.0 Great! If there are issues customer service is easily available and the program is easy to understand how it works. Pros The customer support is easy and quick. The flow of the program and easy to use even for those that struggle with new programs. Cons I dislike that at time the system can be slow or have weird glitches off an on. Also wish you could change the name of a lead prior to it becoming approved. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) is easier to use and has better reporting Review Source RL Rachel L. Inside Sales Representative Construction Used the software for: 1-2 years ### "Ease of use" December 2, 2025 5.0 is a very useful tool and has many functions that make it easy to utilize. Also, there are many ways to sort thru clients and filter down to what you are trying to focus on in your prospecting. The map search function is useful when looking at a list of past jobs. Pros Ability to add multiple attendees to appointments is helpful. Also like the notifications @ me they work easily to make sure tasks are cleared out. Cons There is not much of an inside sales lead utilization like call results and call function that would bring you up to the next account to call for past clients. Like the ability to label clients as sales, no sales, inspection no sales and so on. Then use a call function to cycle thru the clients in a set label and city, with call end results, that would take client out of the call list or pause them in the call list for a certain amount of time. This would give much more utilization for inside sales and calling past clients for new projects/inspections. Review Source NC Nikole C. Office Management Construction Used the software for: 2+ years ### "Amazing Program!!" April 17, 2026 5.0 Great overall experience, easy to use, reliable, and helped keep our projects organized from start to finish. Pros I really love the support they give you when trying to set up the program with all of the employees. Or if you ever have an issue trying to figure something out they always respond quickly! The system is smooth and the ability to track the progress of the Leads are great as well! Cons Honestly, there wasn’t much to dislike—everything worked smoothly and met our needs really well overall. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing AccuLynx We chose because it offered an all-in-one system that made managing jobs, leads, and payments much easier. It was more streamlined, easier to use, and helped keep everything organized in one place compared to other options. Review Source HS Hyrum S. Roof Inspector Construction Used the software for: 2+ years ### "Feature Rich, Outdated App UI" May 28, 2025 4.0 My experience with was generally positive, especially for managing the roofing project pipeline and uploading high-quality inspection photos. The app made field tasks straightforward, but the outdated UI was a drawback, and the persistent notifications after leaving the company were concerning. It’s a solid tool for roofing contractors but could use improvements in app design and security. Pros I liked how clearly displayed the entire pipeline from sale to roof installation to payment. It streamlined tracking the process. Uploading high-quality inspection photos via the app was a standout feature for me. Cons The app’s user interface felt outdated and less modern than expected, which made navigation less intuitive. Also, after leaving the company, I kept receiving notifications about new roofing jobs despite being logged out, which raises concerns about a potential safety breach. Review Source PJ Phoebe J. Front Desk Associate Construction Used the software for: 6-12 months ### "Acculynx Review" November 12, 2025 4.0 Generally positive. I transitioned to from another CRM software recently and I appreciate how little issues there are day to day. The live calendar updates are very helpful. The layout is very user friendly. Pros I like the live calendar updates and the consistency in quality. Never had an issue with a bug or with security. Cons I wish was more customizable. There are some 3rd party booking websites that we use for clients and I have to manually transfer them to acculynx rather than there being an option to generate in acculynx. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Our company merged and the branch that I now work for uses . Review Source LK Leah K. Owner Construction Used the software for: 2+ years ### "Overall a good product for production. " November 13, 2025 4.0 Overall once getting used to changes that occur and when bugs are worked out it’s a fairly self explanatory system to navigate. Pros The different stages of the job and easily navigable tabs. Overall the features can suit just about all needs should you choose to use them and you also have the option not to. To electronically send contracts and have signatures was a great add on however a bit costly per contract price compared to obtaining another system that is only for this. Cons The inability to approve invoices or worksheets from the mobile app. Writing estimates at times is a bit cumbersome as well when entering certain products and having to adjust pricing. Review Source GH Greg H. CEO Construction Used the software for: 2+ years ### "Great Roofing Software" April 16, 2026 5.0 Overall I have had a fantastic experience with . I like the reporting functionality of the platform. Pros It is a great platform to run my roofing company off of. I really enjoy getting the insights into my business that provides and it helps me hold my team accountable. Cons The price of can be a tough pill to swallow but I must be fair in stating that it is well worth that price and is still cheaper than Service Titan. Switched from [ConstructionOnline](https://www.capterra.com/p/160201/ConstructionOnline/) UDA was not getting it done for us from a photo and CRM perspectivec. Review Source DT Denise T. General Manager Construction Used the software for: 2+ years ### "Great program" April 17, 2026 4.0 Overall we really like and what it has done for us. We are a young company and it's been a great software for all of us to use. I do wish the field app was better for our field guys, but overall happy with the software itself. Pros Scheduling calendar, ease of estimates, some of the reports are nice (don't think we should pay extra to get extra reporting use) Cons Field app - while in the field our project managers and even sales team struggle with getting it to load. Review Source SW Sam W. Office Manager Construction Used the software for: 2+ years ### "Very easy to use & manager customer accounts" April 17, 2026 4.0 Very easy to put leads in and manage all of our customer accounts. I wish the communication it has with CompanyCam was better... such as, once a job is moved to prospect and gets a job #, it would be nice if CompanyCam could then show that same job #. Pros I really enjoy using . My favorite thing is how organized it helps us keep our client's documents, payments, pictures and job costs/spending. Cons I wish there was another line to insert information in the location info... We have several addresses that we do multiple projects at, so I would like to be able to "label" them with flooring or roofing, etc, where we can see that when just glancing at the job name and address... I don't like to have to open every job to see if it is the one I am looking for. Review Source BM Brielle M. Office Administrator Construction Used the software for: Less than 6 months ### "AccuLynx review " November 12, 2025 5.0 has been a helpful tool for us keeping our roofing projects organized, tracking leads, managing production, creating tasks, and the calendar version. The ability to store job details, along with making comments in the photos. I also like the communication page on how you can view all messages that were sent from the client and crews. The task bar is always at the top and you can always find out what you need through the icons. That said, the system has definitely improved our overall workflow and team coordination. Pros I really like the new calendar version it helps our company stay organized and being able to see all three companies on the same calendar. Cons The calendar version honesty until this new calendar update version. I also didn't like how we are getting rid of the message page I just like the view layout of it but I'm sure I can find some new tricks on how to use it. Review Source AC Angel C. Office Manager Construction Used the software for: 2+ years ### "Office Manager Review" November 12, 2025 5.0 Pros We like how easy is it to manage jobs using this system. Estimates and worksheets can link making it easier for invoicing. Our customers do not have many issues signing e-sign documents, and if there ever is an issue, customer support is quick in responding. Cons There are a couple things we do wish had, such as having an option to add a 'flag' to an account. Being able to flag an account or a customer would be helpful if there is ever an issue regarding payment or difficulty with them. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.