# Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (126) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Coupa Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending.“ July 10, 2024 NM Natasha M Web designerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems.“ May 25, 2025 CB Cooper B AccountingConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the organization that they provide when uploading invoices for our vendors.“ March 5, 2026 SF Sergi F Customer Service AdministratorPackaging and Containers, 10,001+ employeesUsed the software for: More than 2 years. “The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle.“ January 24, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It became incredibly helpful and is now vital part of my invoicing!“ January 16, 2026 PD Pat D Sr. DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally“ May 22, 2025 AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability.“ July 10, 2024 TC Triston C MaintenanceLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Coupa can be slightly cumbersome for ordering from the odd one off purchase of items.“ July 19, 2025 ## Showing most helpful reviews Showing 1-25 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew P. Founder Retail Used the software for: 2+ years ### "Coupa Saves Time on Invoices." March 16, 2025 4.0 I have been using Coupa for around five years. The platform is easy to use and will save you time on invoicing. They also have a variety of resources to learn more about the platform and tailor it to your needs. Pros Making the switch to Coupa cut the time I spent on individual invoices in half. The process is streamlined and very intuitive. Cons The hardest aspect of Coupa is convincing my vendors to buy in to signing up for it. It is not a difficult process but can be daunting when the vendors are not familiar with Coupa. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Our company merged with a larger company that used Coupa. Review Source RK Rajneet K. Accounts Payable executive Information Technology and Services Used the software for: 1-2 years ### "Coups as an AP tool" September 26, 2025 5.0 I had a really good experience using Coupa as an accounts payable executive. I enjoyed totally. The way it integrates with everything even with AI Pros I used coupon, basically for invoice processing and expense management. It was really good the way it raises requisitions and create them into purchase orders having the approval for right, and it’s integration with that Netsuite was perfect. Cons the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I was not involved in decision, making of change Review Source CB Cooper B. Accounting Construction Used the software for: Less than 6 months ### "Cooper's Review" March 5, 2026 5.0 Pros I like the organization that they provide when uploading invoices for our vendors. It is an extra step for us to get paid, however it makes it clear cut on what we are charging for. It also makes it very clear what project the work was performed on, Cons I have no cons from my experience of having to enter invoices into Coupa for payment from our customers. Review Source ES Ellie S. Senior Marketing Campaigns Lead Education Management Used the software for: 1-2 years ### "Complicated tool" April 19, 2025 3.0 Not great! Overall it’s not a good ux and it’s complicated to use Pros I was glad to be able to submit my expenses and it was thorough Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed Review Source SF Sergi F. Customer Service Administrator Packaging and Containers Used the software for: 2+ years ### "Great for controlling spend" January 24, 2026 4.0 Honestly, my feelings on Coupa are a bit of a mixed bag, but mostly positive in the end. We moved from a messy system of emails and spreadsheets, so having everything in one place is a huge relief. I finally know who is spending what before the bill actually arrives, which makes my job way easier. That said, getting there wasn't fun. The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle. It’s not something you "pick up" in an afternoon. But now that we are over the hump, I can’t imagine going back to the old way. It works, but you have to be patient with it. Pros The "Amazon-like" feel. For the average employee buying office supplies or laptops, it’s actually pretty easy. They search for what they need and click buy. It stops them from going rogue and buying stuff from random websites. The Mobile App, a lifesaver for expenses. Being able to snap a photo of a receipt at dinner and toss the paper away immediately is the best feature. Invoicing. I love that a vendor literally cannot get paid unless they have a matching PO. It forces everyone to follow the rules. Cons Suppliers complaints.The "Coupa Supplier Portal" is great for us, but annoying for them to log in just to submit an invoice. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) We had zero visibility into who was spending what. People were just emailing PDF invoices to AP, and we'd find out about the cost weeks after the money was spent. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "User friendly software offering maximum RoI." March 8, 2025 5.0 Streamlined navigation offering comprehensive, single point visibility. Highly user friendly. Pros A highly intuitive and user-friendly interface Cons The product presents some difficulties in customization Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Coupa It is more user-friendly and has better RoI. Higher processing speeds with user-friendly dashboards. Review Source Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "COUPA is a breeze!" January 16, 2026 5.0 Overall, it has been a true asset and a helpful tool with very specific clients who are incredibly important to my small business! Pros I think the ease of use and how quickly I was able to implement it into my daily use! It became incredibly helpful and is now vital part of my invoicing! Cons I was nervous about learning the program and was worried about a learning curve! THANKFULLY, it was easy to learn and I was immediately able to adapt! NO CONS! Review Source TC Triston C. Maintenance Logistics and Supply Chain Used the software for: 1-2 years ### "Great tool for accounting " July 19, 2025 4.0 Coupa is a great management tool for purchase and order requests, it has saved 100s of man hours and streamlined the payment process Pros What I like the most about Coupa is the access to previous orders and the ease of approving pending orders and requested orders. Cons Coupa can be slightly cumbersome for ordering from the odd one off purchase of items. Credit card purchases required an additional step. Review Source SH Shannel H. Dispatch Construction Used the software for: Less than 6 months ### "Learn it before you buy it" September 19, 2025 4.0 Signing up was the easy part, the process to make an invoice is not easy. Would like to have assistance. Pros I use it for processing invoice and getting paid from vendors. There has not been any cost to me.... Cons Not very user friendly. Hard to navigate throughout the program. Hopefully customer service is helpful Review Source VR Verified Reviewer Web designer Retail Used the software for: 1-2 years ### "Easy to use for expense reporting" May 25, 2025 4.0 Pros Coupa for expense reporting makes the process much smoother. Submitting receipts is easy—especially with the mobile app—and I appreciate how quickly reports move through approvals. The interface is generally user-friendly. Cons While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems. Review Source DT Deja T. Site Manager Retail Used the software for: 2+ years ### "Great addition to travel management " January 5, 2025 5.0 Pros Ease of use and stability of the overall platform Cons The process is slightly outdated but it’s more of an aesthetic. Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Efficient expensing tool" January 12, 2025 5.0 Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. Review Source VR Verified Reviewer Director Online Media Used the software for: Less than 6 months ### "Coupa- The most advanced AI driven cloud invoice management system I have ever seen" August 17, 2024 5.0 Overall, its great for any tech start ups or high paced org who needs AI as the core of their strength. Pros a. Excellent invoice management system supported by cloud computing b. Super sleek dashboard powered by user controlled/ customizations options c. AI is very powerful and learns from your patterns of working d. Unlimited space for all of your documents and bills e. Single sign in authentications through okta, super secure way of working Cons a. Pricing model is bit elevated from other other competitors however its worth b. Not very customization priendly c. API integration is not at 100%. It tends to have a broken path Review Source CC Candice C. Senior Project Manager Retail Used the software for: Less than 6 months ### "POOR PRODUCT & CUSTOMER SERVICE EXPERIENCE" September 20, 2024 1.0 The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one. Pros Nothing. I'm not sure there's one feature that's worth purchasing this software. Cons Everything. The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one. Review Source JS Julie S. AR Admin. Mechanical or Industrial Engineering Used the software for: 6-12 months ### "AR Invoicing" June 14, 2024 3.0 It is mostly easy to use, but some features can be a little more complex and can cause use to be a little harder. Pros Being able to manage more than one vendor/customer within the system. Cons Not having a more updated Courier list for shipment tracking. We use TForce Freight and Old Dominion Freight frequently but they are not options on the drop down list. So, we get a lot of disputed invoices due to not having proof of delivery. Review Source SDS Sekou Djibril S. Fondateur Président de CSK Accounting Used the software for: 1-2 years ### "Reviews of Coupa: An Efficient and User-Friendly Expense Management Software" February 23, 2023 5.0 Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them. Pros Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools. Cons Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice. Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Review Source MM Md M. Corporate Affairs Manager Chemicals Used the software for: 2+ years ### "Coupa Expense - You most trusted expense manager" January 21, 2022 5.0 As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance. Pros Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc. Cons Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application. Review Source VR Verified Reviewer Safety specialist Automotive Used the software for: 2+ years ### "Coupa Expense Software Review" July 7, 2021 4.0 I am happy with using Coupa expense Pros The user interface is good and it allows real time tracking of your transactions. Cons The one downside i have is the lack to customize your view or dashboard. Review Source BB Bhavik B. CMMS Specialist Food Production Used the software for: 1-2 years ### "B's thought on Coupa Expense" November 17, 2022 4.0 Pros It is easy to use for day to day activities, featuring filters to save ample time kn searing activities. Keep records of all your data which opens endless opportunities of business optimization. Cons Multilevel approval stages are time consuming. Every action requires fully functioning user account, it would be great if we get tailored access to reduce costs Review Source RM Rohit M. Project Manager Information Technology and Services Used the software for: 2+ years ### "Coupa - Best for your Business" September 29, 2022 5.0 Overall experience is good with Coupa Support and must be recommended. Pros I have used Coupa Software for Supplier/Vendor management and Purchasing modules. i have found this software easy in use and give flexibility to do customization as per business requirements. Cons The Customer Support needs to be improved. On raising incidents for issue we need to do multiple followups. Review Source VR Verified Reviewer Billing Retail Used the software for: 2+ years ### "Coupa is a versatile platform for procurement as well as billing" February 4, 2019 4.0 This system works well and eliminates a lot of manual entry on the AP department. Pros You can make it as formal or informal as you want. billing off of a PO is very simple Cons sometimes the servers speed is an issue. it can take up to several minutes to process a single record. Review Source VR Verified Reviewer Personal Trainer/Group fitness instructor Used the software for: 2+ years ### "All purchases are placed through this system to deliver to accounting" April 3, 2018 4.0 Pros The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through. Cons Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price. Review Source VR Verified Reviewer Product Manager Used the software for: 1-2 years ### "Most modern platform with some downfalls" February 5, 2018 4.0 Pros Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well. Cons Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious. Review Source JV Joshua V. Director, Product Operations Computer Software Used the software for: 2+ years ### "Review of Coupa Procurement" April 14, 2020 4.0 I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for. While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to. Pros Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of. Cons Cons of Coupa: - The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at. Review Source VR Verified Reviewer IT Information Technology and Services Used the software for: 6-12 months ### "Good for workflows but difficult to navigate" July 27, 2021 3.0 Pros Good for integrating disparate processes across many departments if you have a multistep process to expense approvals. Cons Extremely difficult to use. Not intuitive in the slightest. UI is confusing and even navigation to find what you need to do, before doing the thing, is difficult. Reporting is also confusing to set up. 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