--- title: "Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Coupa the right Purchasing solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/115928/Coupa/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Coupa 4 (134) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Coupa Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews DM Denisha M Maintenance AdministratorAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control.“ June 14, 2026 MM Molly M Marketing SpecialistAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult.“ May 29, 2026 CB Cooper B AccountingConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the organization that they provide when uploading invoices for our vendors.“ March 5, 2026 NM Natasha M Web designerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems.“ May 25, 2025 AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending.“ July 10, 2024 SF Sergi F Customer Service AdministratorPackaging and Containers, 10,001+ employeesUsed the software for: More than 2 years. “The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle.“ January 24, 2026 RK Rajneet K Accounts Payable executiveInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I had a really good experience using Coupa as an accounts payable executive.“ September 26, 2025 PD Pat D Sr. DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally“ May 22, 2025 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Rely on Coupa to Organize Expenses " August 1, 2026 5.0 I’ve had a solid pipeline of work come from using Coupa, which has been crucial to keep track of expenses while moving forward with my job flow. Pros For the cost and expense management, Coupa really does have great value for money spent. The security this software maintains has displayed little to none bugs and issues; especially with the expense management tools and reporting system used. Cons A bit of a steep learning curve, but once I was able to get through some help guides I was well underway using the software. Review Source SF Sergi F. Customer Service Administrator Packaging and Containers Used the software for: 2+ years ### "Great for controlling spend" January 24, 2026 4.0 Honestly, my feelings on Coupa are a bit of a mixed bag, but mostly positive in the end. We moved from a messy system of emails and spreadsheets, so having everything in one place is a huge relief. I finally know who is spending what before the bill actually arrives, which makes my job way easier. That said, getting there wasn't fun. The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle. It’s not something you "pick up" in an afternoon. But now that we are over the hump, I can’t imagine going back to the old way. It works, but you have to be patient with it. Pros The "Amazon-like" feel. For the average employee buying office supplies or laptops, it’s actually pretty easy. They search for what they need and click buy. It stops them from going rogue and buying stuff from random websites. The Mobile App, a lifesaver for expenses. Being able to snap a photo of a receipt at dinner and toss the paper away immediately is the best feature. Invoicing. I love that a vendor literally cannot get paid unless they have a matching PO. It forces everyone to follow the rules. Cons Suppliers complaints.The "Coupa Supplier Portal" is great for us, but annoying for them to log in just to submit an invoice. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) We had zero visibility into who was spending what. People were just emailing PDF invoices to AP, and we'd find out about the cost weeks after the money was spent. Review Source MG Mike G. Business Owner Business Supplies and Equipment Used the software for: 2+ years ### "Business Owner " June 22, 2026 3.0 Decent when everything goes well. Poor when something is disrupted in the chain of events normal to humans in business. Pros In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. Cons Their customer service is generally poor due to the delays in response. They are not set up for immediate interactive engagement. In our enperience they were allowing unauthorized use of our account and they struggled trying to unravel how they had accidently allowed it to happen. Once they realized, the beauracracy prevented effective action to stop it. Review Source RK Rajneet K. Accounts Payable executive Information Technology and Services Used the software for: 1-2 years ### "Coups as an AP tool" September 26, 2025 5.0 I had a really good experience using Coupa as an accounts payable executive. I enjoyed totally. The way it integrates with everything even with AI Pros I used coupon, basically for invoice processing and expense management. It was really good the way it raises requisitions and create them into purchase orders having the approval for right, and it’s integration with that Netsuite was perfect. Cons the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I was not involved in decision, making of change Review Source Matthew P. Founder Retail Used the software for: 2+ years ### "Coupa Saves Time on Invoices." March 16, 2025 4.0 I have been using Coupa for around five years. The platform is easy to use and will save you time on invoicing. They also have a variety of resources to learn more about the platform and tailor it to your needs. Pros Making the switch to Coupa cut the time I spent on individual invoices in half. The process is streamlined and very intuitive. Cons The hardest aspect of Coupa is convincing my vendors to buy in to signing up for it. It is not a difficult process but can be daunting when the vendors are not familiar with Coupa. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Our company merged with a larger company that used Coupa. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "User friendly software offering maximum RoI." March 8, 2025 5.0 Streamlined navigation offering comprehensive, single point visibility. Highly user friendly. Pros A highly intuitive and user-friendly interface Cons The product presents some difficulties in customization Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Coupa It is more user-friendly and has better RoI. Higher processing speeds with user-friendly dashboards. Review Source DM Denisha M. Maintenance Administrator Automotive Used the software for: 1-2 years ### "Maintenance Administrator" June 14, 2026 4.0 Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control. I quite enjoy using the Coupa system. Pros One of the biggest advantages of Coupa is how intuitive and user-friendly it is. The interface is clean and straightforward, which makes it easy for new users to learn quickly without extensive training. excellent value because it brings multiple procurement and financial processes into a single platform. Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. Cons Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. (which most times depends on the supplier) Review Source MW Michael W. HIPAA Privacy Officer Education Management Used the software for: 6-12 months ### "Spend Management Software" August 21, 2026 4.0 The procurement teams are looking to streamline their total spends after each quarter. This tool helps them accomplish that in record time. Pros The Procurement team find this tool very useful especially during month in close-outs. The reporting features are customizable and extremely helpful Cons A very expensive tool that require the proper internal skills and a department with a large budget. This tool has its advantages. Review Source OH Oscar H. Office manager Mining & Metals Used the software for: 6-12 months ### "Coupa review" August 19, 2026 4.0 Overall, Coupa is a useful and reliable platform that simplifies purchasing, expenses, and invoice management. Pros Coupa is easy to use and makes purchasing, invoicing, and expense management more organized and efficient. Cons Some processes can be confusing, and the system may occasionally be slow when handling invoices or large amounts of data. Review Source MM Molly M. Marketing Specialist Automotive Used the software for: 6-12 months ### "Organized but sometimes cluttered" May 29, 2026 4.0 Pros I like that Coupa provides a gateway to multiple different applications all in one place, making things easy to find. Cons The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult. Review Source JH Jamon H. Director - Treasury Operations Industrial Automation Used the software for: 1-2 years ### "Robust program - industry leader for a reason" May 24, 2025 4.0 Pros Mainstream program that is widely adopted, many of our customers use Coupa. Industry leader. Robust and reliable system. Cons Invoice submission seems to require more clicks than should be necessary, could be more intuitive via machine learning. Review Source ML Mathieu L. Recruiter Information Technology and Services Used the software for: 2+ years ### "Not great but not bad - tool that does the trick! " March 3, 2025 3.0 A good experience when everything is smooth but it can sometimes be a nightmare because it's not intuitive Pros Coupa is great for contract management and onboard new vendors. I like using it because we have one source of truth Cons It's not really intuitive and the process can be very long Review Source DT Deja T. Site Manager Retail Used the software for: 2+ years ### "Great addition to travel management " January 5, 2025 5.0 Pros Ease of use and stability of the overall platform Cons The process is slightly outdated but it’s more of an aesthetic. Review Source PP Prashanth P. Sr. Product Manager Technical Internet Used the software for: 1-2 years ### "Easy to use invoice approval platform" December 12, 2024 5.0 Pros Easy to use interface for approving invoices and budget allocation Cons doesn't show details when payments will be done and if payments were completed Review Source WK Waleed K. Senior Procurement Engineer - Facilities Management Construction Used the software for: 2+ years ### "The best procurement systems with high quality service" February 23, 2022 5.0 Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers. Pros Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly. Cons Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use. Review Source HM Hicham M. Purchasing & Facilities Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Coupa experience" July 20, 2023 5.0 Positive experience Pros The quick response and also gathering remarks from validators to adjust things if needed Cons Sometimes we need to add more details to give full view for approval process Review Source JH Jill H. Writer Writing and Editing Used the software for: 1-2 years ### "Too clunky and counter intuitive " September 28, 2024 2.0 I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client. It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do. Pros It creates invoices and P.O.s effectively Cons The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version. Review Source MRB Ma. Rosalie B. Accounts Payable Specialist Information Technology and Services Used the software for: 6-12 months ### "Coupa is a highly customizable system" June 12, 2024 5.0 Pros You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time. Cons Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files. Review Source AV Arturo V. Director of Supply Management Military Used the software for: I used a free trial ### "AV CED assessement" June 15, 2023 4.0 They are a formal and professional firm, bringing the subject matter expert depending on the topic. And good follow up on topics and meeting. Pros SO far their attention to detail and system capabilities. Cons Unaware, but I am sure I will identify them. Reason for choosing Coupa They have experience in similar requirements. Review Source RM Rohit M. Project Manager Information Technology and Services Used the software for: 2+ years ### "Coupa - Best for your Business" September 29, 2022 5.0 Overall experience is good with Coupa Support and must be recommended. Pros I have used Coupa Software for Supplier/Vendor management and Purchasing modules. i have found this software easy in use and give flexibility to do customization as per business requirements. Cons The Customer Support needs to be improved. On raising incidents for issue we need to do multiple followups. Review Source SA Shivam A. Engineer II Pharmaceuticals Used the software for: 2+ years ### "Good Tool to Manage Purchase Orders" February 13, 2020 5.0 Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well. Pros I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward. Cons Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often. Review Source SR Sunita R. Product Marketing Manager Retail Used the software for: 2+ years ### "Coupa review" August 16, 2024 4.0 I like the ease of raising purchase orders in Coupa. Purchasing is easy once you set it up, but the inital setup can be painful. Pros Ease of releasing purchase order and copying new ones from existing ones. Cons If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare. Review Source VR Verified Reviewer Personal Trainer/Group fitness instructor Used the software for: 2+ years ### "All purchases are placed through this system to deliver to accounting" April 3, 2018 4.0 Pros The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through. Cons Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price. Review Source VR Verified Reviewer Product Manager Used the software for: 1-2 years ### "Most modern platform with some downfalls" February 5, 2018 4.0 Pros Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well. Cons Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious. Review Source JV Joshua V. Director, Product Operations Computer Software Used the software for: 2+ years ### "Review of Coupa Procurement" April 14, 2020 4.0 I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for. While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to. Pros Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of. Cons Cons of Coupa: - The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.