# PaperSave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PaperSave the right Content Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114908/PaperSave/reviews --- PaperSave 4 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PaperSave Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews JV Jennifer V Product OwnerComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “PaperSave provides us a turnkey and cost effective solution for document management which helps us to reduce our company document management costs dramatically.“ February 8, 2021 EY Ernie Y Development ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The interface is not very user friendly and intuitive - I don't know if it's necessarily faster than when we did things on paper. “ May 8, 2025 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Database Coordinator Higher Education Used the software for: 2+ years ### "Space saver" December 4, 2023 5.0 Overall it's a great product and the customer service is awesome! Pros The ability to store any type of documents and the ease of creating a document type so that it's attached to the proper place on a record. Also being able to redact sensitive information within the software is an added bonus. Cons The limitations of licensing in the hosted version of PaperSave is the only feature that creates conflicts when more people need access than what we have licenses for. Reason for choosing PaperSave PaperSave integrated with our donor database seamlessly and that was the biggest bonus. Review Source JV Jennifer V. Product Owner Computer Software Used the software for: 1-2 years ### "PaperSave helps us to manage our documents in an integrated way" February 8, 2021 5.0 PaperSave provides us a turnkey and cost effective solution for document management which helps us to reduce our company document management costs dramatically. Pros PaperSave provides an end-to-end cloud solution for document management and reduces our recurring costs for document management. Cons The initial integration was problematic, we spend so much time on integration. Additionally it was hard to get used to with the features of the system at the start. Switched from [Virtual Cabinet](https://www.capterra.com/p/178595/VirtualCabinet/) PaperSave was definitely a more cost effective solution with better features. Review Source EY Ernie Y. Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Not recommended. Saves paper, but doesn't save time." May 8, 2025 1.0 I haven't seen the landscape of similar platforms, but I wouldn't recommend this platform. I've been using it for probably 7-8 years and there's been no updates or changes to the platform, which I felt was already dated when we launched it. Most staff at our agency dislike the platform and I have yet to hear anyone say anything good about it. Pros We previously managed all this on paper, so it's nice to have it in electronic form. It does save paper. Cons Once you drop in a receipt for processing, it usually takes several minutes for it to show up in the system. It's not immediate. The interface is not very user friendly and intuitive - I don't know if it's necessarily faster than when we did things on paper. I feel like it takes a lot of clicks to input data whereas the interface ideally should be more seamless to make the process more quick. Our fiscal manager said that although yes, it saves paper, this system doesn't save time. The interface also looks and feels pretty dated. Review Source Response from Pairsoft May 9, 2025 Thanks for the feedback, Ernie. We pride ourselves on our intuitive dashboard (and user reviews to match), so we'd love to assist with trainings on that and the OCR processing, which is instant in most Cloud platforms. Please reach out to info@pairsoft.com if you'd be interested. DB DONNA B. account administration lead Construction Used the software for: 2+ years ### "Paper Save review" January 13, 2025 5.0 overall I find paper save a great product and time saver Pros being able see all our payables in one place and not having to keep paper copies Cons looking up processed invoices is a little difficult compared to our last soft ware Review Source Response from Pairsoft January 20, 2025 Thank you for taking the time to review, Donna! Much appreciated, and we're thrilled you're happy with our product. AM Andy M. Senior Account Executive Health, Wellness and Fitness Used the software for: 6-12 months ### "A good and usefull tool overall" July 8, 2025 5.0 Overall, PaperSave is an effective for document management, but performance and interface need some improvement. Pros PaperSave is a good tool that streamlines document management and boosts efficiency with seamless integrations. Cons All I can say is that PaperSave can be slow at times and the user interface feels outdated and unintuitive. Review Source NP Nesha P. Accounts Payable Associate Education Management Used the software for: 1-2 years ### "Accounts Payable Associate " March 10, 2025 1.0 Working with Paper save was terrible. Pros I don't remember liking anything about Papersave Cons Papersave would not work 2 weeks out of a month on a regular basis. We would have to do work arounds to get our invoices approved and in our systems. Review Source Response from Pairsoft March 11, 2025 Hi, Nesha. I’m sorry to hear about your past experience with PaperSave. We truly appreciate your feedback and understand how important it is to have a seamless experience. If there’s anything we can do to address your concerns or improve, we’d love to hear your thoughts. If you're open to it, we’d be happy to reconnect and explore how we can better help at info@pairsoft.com. Thank you. LR Lynne R. Business Manager Education Management Used the software for: 2+ years ### "Ease of Use - Workflows" May 15, 2024 5.0 Pros Workflow management throughout the organization reducing time and resources Cons Nothing - the product is superior and has a great partnership with ERP - Blackbaud. Review Source Response from Pairsoft May 20, 2024 Thanks for your feedback, Lynne! We always love hearing about how our longtime Blackbaud partnership benefits users — much appreciated! CH Christy H. Director of Admin Services Restaurants Used the software for: 2+ years ### "Papersave Pros and Cons" May 15, 2024 4.0 Pros We like the drag and drop of invoices into the workflow. It is easy to code and make changes to coding and drop into our GL system. Cons The administrative side regarding setting up the workflows is not easy to manage. When a change is needed it is very hard and cumbersome to deal with. I think it could also be expanded to include more workflows than what is currently allowed. Review Source Response from Pairsoft May 17, 2024 Hi, Christy - thanks for your feedback! We've made strides on workflow configurations. We'll have your Account Manager reach out to discuss potential options. Thanks again. SS Stephanie S. Finance Director Mental Health Care Used the software for: 2+ years ### "Papersave for AP" May 15, 2024 5.0 Pros The Workflows for invoice approval are great for using with multiple managers and directors needed to approve all of the different types of invoices. Cons Scanning different types of support documentation Review Source Response from Pairsoft May 20, 2024 Thank you for your review, Stephanie! We always appreciate feedback, especially about our powerful workflows. JD Jennifer D. Fiscal assistant Non-Profit Organization Management Used the software for: 2+ years ### "Papersave User" May 15, 2024 4.0 We are happy with the product. Invoice processing is much quicker then using paper and email. Pros We have multiple locations so this product makes getting approvals more streamline. Cons It can be glitchy from user to user. Support is very helpful. Review Source Response from Pairsoft May 20, 2024 Thanks for your feedback, Jennifer! We appreciate hearing about your experience with multiple locations and are glad our Support team is always there to help. DB Danielle B. Data and Operations Coordinator Higher Education Used the software for: 1-2 years ### "PaperSave is integral to our workflows!" May 15, 2024 5.0 Pros PaperSave is easy to use, integrates with Raiser's Edge easily, and makes it possible for our advancement team to see all donations and paperwork on their own. Cons I haven't run into many cons - whenever I've run into issues, their customer service always gets it solved quickly. Review Source Response from Pairsoft May 17, 2024 Thanks for your review, Danielle - we really appreciate your feedback! KB Kim B. Acct Education Management Used the software for: 2+ years ### "PaperSave Ease" May 8, 2024 4.0 Pros Liaison to our Accounting software which creates a paperless environment and easy inoive/backup lookup Cons Rarely but duplicate invoices are not caught Review Source Response from Pairsoft May 9, 2024 Thanks so much for your review, Kim! We pride ourselves on ease of use for our customers. Much appreciated. HC Hope C. Finance Specialist Non-Profit Organization Management Used the software for: 2+ years ### "We have 4 locations and use PaperSave to facilitate remote invoice approvals between the directors." August 15, 2017 5.0 A complete audit trail of approvals; better, clearer communication; much less paper to sort on my desk, as invoices are now either emailed to me or not crossing my desk at all. Pros Definitely the customer support. Their support engineers are wonderful! I also love that we can look at an invoice from anywhere, that site directors can leave comments and that there is a web view available. We can also add files to our journal entries and vendor records. Cons Sometimes it requires a lot of clicking! This is not a problem for me, but some of the staff members using PaperSave have trouble because of their low internet speed at their work site.. We had to get new scanners that were TWAIN compliant, which was an added expense. Review Source EP Emily P. Director of Finance Hospital & Health Care Used the software for: 1-2 years ### "Great way to manage workflow " August 8, 2017 4.0 Pros I liked the fact that you could have many different users at many different levels with different levels of approvals. I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software. It is also great to search and run queries to see where an unpaid/unentered invoice is at any point in the process. Cons There is a lot of sorting up front. It would be great if the system was smart enough to scan the bills and sort them automatically based on different criteria that is located on the invoice. Review Source ED Eduardo D. Director of Corporate Partnerships Music Used the software for: 2+ years ### "It's title says it all" June 17, 2020 4.0 It was a slow adaptation, but overall it's been a positive change in our organization. We've drastically reduced the amount of paper and ink waste in our building. If that was the only thing gained, then I'll take it. Pros It simplifies the invoice process dramatically by making the internal process digital. For our finance team, it helps them be more efficient knowing that invoices are coming in with the proper information filled out. Cons The software integration within our institution can get clunky at times. For example, sometimes I drop a file into the papersave folder and it doesn't show up when I open the software. When I need additional approval on items, it'll only sometimes email my superiors that they have pending items in their box. These small examples slow down the process a bit and need to be worked out, but it might be something on our end. Review Source AH Ara H. IT Director Used the software for: ### "PaperSave may be a good product but support is MISERABLE!" January 30, 2015 2.0 We bought PaperSave to add onto our Blackbaud Raisers Edge. It feels like its a web based company with everyone working from home. Nobody ever answers their phone and take long to call you back. Its always bad to deal with a company without a building and people who answer their phones. One month after install the database gets "corrupted" according to them. They say its our version of SQL. But they knew what version we had when THEY installed it and never mentioned it. If it were up to me I'd never do business with companies like this. Review Source RW Renee W. Career Services Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "PaperSave" September 24, 2020 4.0 PaperSave has made processing invoices much easier! Pros PaperSave is really easy to use. It has made processing invoices much easier for our program. I really like it. Cons It took us a while to start using the program. Sometime it takes a while for invoices to come through. Review Source BC Brae C. Geriatric Specialist Used the software for: 1-2 years ### "fPaperSav, has caused widespread discontent in our agency. " December 18, 2017 2.0 Pros Not much to like. Wish we had picked another program. Thought this would save both time and paper but has accomplished neither. Cons Overly complex. Ridiculous number of steps. Not intuitive. Staff needs lots of IT help. No one can learn it by rote. Review Source MM Malik M. Marketing Manager Used the software for: ### "Excellent Document Management with Workflow and Automation" November 12, 2013 5.0 The best thing about PaperSave is that there are 3 Solutions rolled into 1, i.e. Document Management + Electronic Workflow + Transaction Automation. Moreover, it is Integrated with Microsoft Dynamics GP, AX, SL, & CRM and Blackbaud's solutions like RE, FE, EE & CRM Review Source aG amjad G. Web Used the software for: ### "Amjad Gillani" April 7, 2015 3.0 I wand to save the paper and move the file or document through electronically web based ASP.Net C# application can be easly modified source code Review Source SS Sharad S. Used the software for: ### "Best Document Management System" July 24, 2014 5.0 User friendly , Times Saving , High Availability and great customer support !!! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.