# AudienceView Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AudienceView the right Ticketing solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114659/AudienceView-Professional/reviews --- AudienceView 4.5 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AudienceView Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hillary C. Director of Development Performing Arts Used the software for: 2+ years ### "an excellent box office with expanding development tools" August 7, 2019 5.0 Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output. Pros I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360\* participation from first RSVP, to package buyer, to donor. Cons The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Spektrix](https://www.capterra.com/p/89233/Spektrix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing AudienceView We wanted something "industry standard" that new job applicants might already know, and something that could grow with us. Switched from [Donor Tools](https://www.capterra.com/p/84250/Donor-Tools/) We were establishing our first box office. Review Source Response from AudienceView August 12, 2019 Hi Hillary, Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team. Thanks again! PG Penn G. Director of Institutional Advancement Arts and Crafts Used the software for: 2+ years ### "Vineyard Theatre OvationTix review" August 19, 2019 4.0 The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system. Pros The software is super easy to use and, for the most part, logically/intuitively organized. Cons The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[ProVenue](https://www.capterra.com/p/154188/ProVenue/)[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reason for choosing AudienceView Primarily cost and ease of use. DonorPerfect doesn't offer ticketing support. Review Source Response from AudienceView August 20, 2019 Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :) RM Roxy M. Director of Development Performing Arts Used the software for: 1-2 years ### "Budget Friendly but not User Friendly" September 21, 2024 2.0 AudienceView was a stop gap measure for our company. It served its purpose while we had it, but ultimately we found more powerful and user-friendly ticket management. Pros AudienceView is certainly a budget-friendly option for organizations that need to sell tickets and manage events. Cons I did not find the software to be intuitive, and pulling reports is burdensome. Accessing and analyzing historical ticket/attendance information is not simple. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were looking for a more cost-effective solution for our small nonprofit. Review Source YO Yewande O. Front Desk officer Banking Used the software for: Less than 6 months ### "AdienceVeiw" December 7, 2025 5.0 Great for event ticketing and even management as well as inventory management, helps process flow alot Pros Great value for money and helps alot with collection management, very easy to use, I will definitely recommend Cons Although great customer service, but sometimes had to access, the look and feel can be better as that's the mail tool interface Review Source MM Mike M. Associate Director Higher Education Used the software for: 2+ years ### "Audience View - a straightforward, simple, powerful ticketing program" March 3, 2025 5.0 Overall, it is a good service. I have seen the evolution of this product over the years from when it was a niche product, to where it is now. Pros I like that this is a product that allows us to centralize our ticketing system for our Campus, allowing any department or group that wants to sell tickets to be able to do so easily and quickly. The reporting allows us to transfer funds quickly with it's tracking. Cons The UI can be improved a little bit, some reports are a little difficult to run. Review Source TG Tamara G. rep Architecture & Planning Used the software for: 2+ years ### "Effective and smooth" November 20, 2025 5.0 Smooth process with the tickets, very effective, very nice, simple and easy enough to use. Never had enough issues of authenticity at the venues. Pros I have received tickets through that platform, never had any problem, all tickets effective and a very smooth problem. Cons Nothing to comment here, my use is limited to receiving tickets from other websites, specific venues websites that end up showing this brand. Work effectively on my end. Review Source BI Barry I. Artist and Audience Services Manager Performing Arts Used the software for: 2+ years ### "Good, can't wait for it to be better" July 6, 2022 4.0 We used to have ticketing and donations in two separate software which was a nightmare. Having everything in one system is very beneficial. Pros Do not get me wrong, this product is good. It has a variety of options but sometimes has weird dead-ends on the back end or functions in odd ways. It is definitely a better option than what we had. I enjoy it and will keep using it, would love to see some new features. Cons As I mentioned above, sometimes you run into dead-ends. I wish there was a bi-annual check-in where I could talk to someone about features and what we would love to see. Directly integrated marketing, not using Mial Chimp or another software, truly an AVP marketing feature would be ideal. Review Source Amber P. Ticketing & Box Office Manager Used the software for: 1-2 years ### "Great For Smaller PAC/Theatres" October 10, 2017 4.0 Pros Very easy to teach/train staff, positive feedback from online users using the software. building and backend features were simplistic, but easy to understand and to use. Cons We used this software when I worked at a small sports complex, and I don't think it was a good fit for our type of sports venue. It is definitely a great software for smaller performing arts centers or theatres Review Source Response from AudienceView December 4, 2017 Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design and serve both small and large performing arts venues. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo Aquirra RoEve L. Art Teacher Entertainment Used the software for: 1-2 years ### "A Standing Ovation for OvationTix" March 28, 2019 5.0 Pros OvationTix is a good platform/website to purchase or sell tickets on for events. It is also great for advertising and marketing your own events. They take you step by step through the ticket purchasing process, and it takes no time to complete transactions. Cons I wish they had a demo on their website, rather than you having to request a demo. It may bring in more revenue and publicity if they had it located on the website. Review Source Response from AudienceView August 12, 2019 Hi Aquirra, Thank you so much for your review. We are so happy to hear the platform is working well for you. And thank you for the suggestion about having a demo on our website. I will definitely share that with our team. Thanks again! VR Verified Reviewer Arts Grant Writer Performing Arts Used the software for: 6-12 months ### "Does the job, but lacks ease" November 19, 2019 3.0 Works for ticketing for shows, but not much beyond that Pros It's a reliable way for us to sell tickets and get donations along with tickets to our shows, and the customer service is good Cons Does not integrate well with our other databases, and can't really be used as an effective donor tracking system, although it claims it can be used that way Review Source CG Christopher G. Box Office Manager Performing Arts Used the software for: 6-12 months ### "Great Software, Awesome Customer Service" September 7, 2018 5.0 Pros It allows us to keep track of patrons and donors in an easy and streamlined manner. Cons Credit card transactions are convoluted, especially when you have a patron with multiple addresses and just one billing zip code. Review Source Response from AudienceView September 12, 2018 Hi Christopher, Thanks for the great feedback! We are glad you enjoy using it, and are very happy to that you appreciate our customer service--our Client Services team is pretty great, I agree! Additionally, thank you for the credit card transactions feedback. Please don't hesitate to reach out to me with any other questions or feedback. Best, TJ Polzin timothy.polzin@audienceview.com Customer Success Manager TL Tim L. Executive Director Used the software for: 2+ years ### "Very easy to use online ticketing software. " November 29, 2017 5.0 The ability to easily use online from multiple computers and sources. Pros Ability to keep everything in order including our mailing list, donations, and selling of both regular and season tickets. Review Source Response from AudienceView November 30, 2017 Thanks so much Tim! We are glad to hear that OvationTix is a good fit for your organization. We continue to release new features, so keep an eye out for updates from your Customer Success Manager and our newsletter! JS Jenna S. Box Office Clerk Performing Arts Used the software for: 2+ years ### "Review for Ovation Tix" August 21, 2019 5.0 Pros I love how friendly the software is! It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away! Cons I would love if there was one credit card total in the reports as well as total by card type. Review Source Response from AudienceView August 22, 2019 Hi Jenna! Thanks for your great feedback. I'll be sure to pass your note regarding credit card reporting on to our Product team. Thanks for being an OvationTix partner! KW Keith W. Box Office Associate Events Services Used the software for: 6-12 months ### "Slow but steady " September 11, 2018 5.0 Great Pros How compartmentalized the software can become when there are so many vouchers at use. Cons The default option was the least likely ticket to be sold. Review Source Response from AudienceView September 11, 2018 Hi Keith, Thanks for your review. We truly value your partnership so I'd love to connect with you and learn more about the "default option" you listed as a con. There might be something we can do to change that. I'll reach out to you directly. Thanks again! AC Allan C. Used the software for: ### "Side by Side development and growth " September 21, 2016 5.0 As one of the busiest and most diverse theatres in the city of Chicago, the Athenaeum needed a complete ticketing and crm partner that could keep up with our volume as we continue to develop and grow. From the beginning at the first demo until today, the team at Ovationtix have met all of our challenges. They listen to the people that deal with their systems daily and willingly improve and update based on client feedback. Customer satisfaction is top drawer with Ovationtix. Review Source Response from AudienceView September 22, 2016 Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy MS Meredith S. General Manager Entertainment Used the software for: 2+ years ### "Great Service for Patrons and Companies Alike!" September 21, 2016 5.0 We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago. Pros \- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets - Easy to add packages, products and donations to the offerings - Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions - Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales) - Ability to sort donors by category or campaign - Ability to have multiple donor campaigns for multiple projects - The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud Cons The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs. Review Source Response from AudienceView September 22, 2016 You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners. AG Ann G. Managing Director Performing Arts Used the software for: 6-12 months ### "Right size, right price, excellent customer service" August 7, 2019 5.0 OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests. Pros Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model. Cons We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier. Reason for choosing AudienceView We did consider other products, but for the functionality what we wanted, they were all more expensive and more complicated to use. Review Source Response from AudienceView August 8, 2019 Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you! SM Steven M. Manager Entertainment Used the software for: 6-12 months ### "Perfect! Stellar support, intuitive features, scales with us" February 27, 2017 5.0 Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless. Pros Ease of Use Quick Set-Up and On-Sales Integration with Email and Website Platforms Great Support Helpful and Ongoing Upgrades Call Center for Ticket Buyers by Phone Private, Custom Branding No Up-Front Cost: we only pay OvationTix when we sell tickets. Cons We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them. Review Source Response from AudienceView February 27, 2017 Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs. HC Heather C. Producing Artistic Director Entertainment Used the software for: 2+ years ### "I've been with Ovation for nearly a decade!" August 7, 2019 5.0 Pros There are many pros to ovation - the fact that they mirror your website, the fact that you can choose how the fees are charged (i.e. to the client or out of the ticket price), the ease with which it allows you to take credit cards, the great customer service, I could go on and on! Cons I do wish (and maybe this is coming in the future) that I could set a limit on the number of discount tickets I set for a specific performance, i.e. there are 10 tickets at 50% off for Tuesday night - and the software would stop selling them once 10 have sold. Other than that I haven't got many complaints! Review Source Response from AudienceView August 12, 2019 Hi Heather, Thank you so much for your review and being a partner a long standing partner. As far as the discount codes...you can put a limit on how many of those are sent and all types of other parameters (i.e ticket limits, specific dates, specific sections), etc. I will follow up with you separately to walk you through it. Thanks again. JA Jamie A. Audience Service Manager Arts and Crafts Used the software for: 2+ years ### "Best Customer Support!" November 28, 2016 5.0 We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements. Pros \-ease of use -easy to follow layout -everything in one spot (subscriptions, tickets, donations) Cons \-Theatre Ed Class registrations are difficult -no way to flag certain patrons on a who's coming list -Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page. Review Source Response from AudienceView November 28, 2016 Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter. JW Jeff W. Box Office Manager Baruch PAC Entertainment Used the software for: 2+ years ### "great team with customer service! very supportive. user friendly and easy to navigate." November 28, 2017 4.0 like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration. the online ease of use. Pros Very user friendly and simple to set up shows and make changes, alterations to shows and pricing. Cons a bit slow when doing window sales (internet speed) no waiting list automatic function when a show sells out (like Eventbrite has) . The fact that you can't build your own seating charts or make alterations to them without going through a customer service rep ( slow turnaround). Review Source Response from AudienceView December 12, 2017 Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. We are working on functionality to give clients the ability to build their own seat maps so stay tuned! JB Jen B. Audience Services and Development Associate Used the software for: ### "OvationTix Review" September 13, 2016 5.0 Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment. Pros The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in. Cons The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software. Review Source Response from AudienceView September 19, 2016 Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy EC Erin C. Executive Artistic Director Performing Arts Used the software for: 2+ years ### "Vital for my theater company" August 13, 2019 4.0 Pros I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely. Cons I would love for the integration design to be easier to update - we made changes to our website and it was explained to me that it would take a team of them to redo the design so that the pages matched. At the time I opted not to have them do that, since our changes were minor. But we're currently doing a rebranding project and we'll need to be able to re-integrate the design - I'm hoping that can be done in a timely manner (when we're ready.) That all said, customer service has always been amazing so this "like least" does not affect my opinion about the company. Alternatives considered [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing AudienceView Price and ease of use Review Source Response from AudienceView August 13, 2019 Hi Erin, Thank you so much for your review. We appreciate your partnership. In regards to your comment about the updates to your design we have a new interface that allows you to make all of those changes yourself. I will follow up with you directly with more info. Thanks again! RB Robert B. Board President/Marketing Used the software for: 2+ years ### "The 24/7 phone answering service for our patrons is the best!" November 28, 2017 4.0 Pros This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7. Cons The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year. Review Source Response from AudienceView November 30, 2017 Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership. JM Jeff M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "OvationTix - great resource for non-profit event ticketing and donor tracking" August 7, 2019 5.0 I am thrilled with the OvationTix experience and look forward to the upgrades that will make it an even more rewarding tool for the work required of a small non-profit. Pros Rep is an absolute ideal resource for helping us use OvationTix more efficiently. Entering and tracking donors alongside event ticket purchases. Both pieces of information together, results in effective reporting. Integration with online, phone and in-person ticket purchasing and donor development. Responsiveness to request for enhanced features to be added. Cons It takes a while to get used to reporting. Once the user gets into the software it becomes more intuitive. Review Source Response from AudienceView August 8, 2019 Thanks so much for the awesome feedback, Jeff! We love working with partners like you :) Talk to a Capterra advisor for free and get results within 15 minutes.