# BuildingLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildingLink the right Facility Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114529/BuildingLink/reviews --- BuildingLink 2.8 (10) [View alternatives](https://www.capterra.com/p/114529/BuildingLink/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BuildingLink Ease of use 3.0 Customer Service 2.4 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Assistant Government Relations Used the software for: 2+ years ### "Residents Encyclopedia" November 6, 2019 4.0 Building Link has helped keep me informed as a user and I love the posting feature, to share ideas, needs etc. with other tenants. Pros Building Link is a fabulous resource for tenant resources, directory and bulletin boards. Its an easy way to connect tenants and provide information. Cons The system home page could use an upgrade, it's very dated and loaded with too many visuals/clipart. Review Source ML Miri L. Office Manager Real Estate Used the software for: 2+ years ### "Happy with this software" January 20, 2025 5.0 Pros Very customizable, has many perks, like surveys built in. Cons It's no so easy to set up, but once it's done it's amazing. Review Source ER Erin R. Assistant General Manager, Association Management Real Estate Used the software for: 2+ years ### "Building Link 2025 Review" July 15, 2025 1.0 Service has gone downhill since 2020 - I thought they would improve with updates but this has been terrible this year. If we are forced to switch management platforms, I will be telling them to refund part of KeyLink. You can't bill 25k for equipment that only funtions with Building Link and have so many service interruptions that it has a noticeable negative impact on our daily operations. Pros I've been using Building Link as a Manager for 8.5 years. I like all of the functions, I wish certain functions could pull information from other areas (like when I deactivate a resident, if their vehicle info could also automatically deactivate, that would be nice). Unfortunately, they've had so many functionality errors and outage in 2025 (so many that are not listed on their Building link status page) it has impacted my ability to efficiently manage invoicing, vehicle listing, resevations, etc. The lastest issues include taking forever to load front desk instructions for courtesy keys, not loading the reservation calendar, dropping email attachments in work order emails, not syncing the mobile GEO app with the computer app and so much more. This happens on a weekly, sometimes daily basis, since Januay 2025. Cons KeyLink doesn't function as a standalone, you have to have a service contract with Building Link for it to function. It cost us approx. 25k. We feel stuck with Building Link. We purchased Keylink in December 2024 and shortly after that, all these problems and outages ramped up. In the last 2 months, when I dial their support number, hardly anyone answers. It is a recorded message about higher than normal call volumes and known service outages and to leave a call back number. Review Source BB Babak B. CEO Used the software for: 1-2 years ### "We use BuildingLink at our office condo " October 10, 2017 4.0 Pros \- Web-based platform makes it easier to load via your phone or computer device. - Ability to easily book amenities, issue parking passes etc makes life a lot simplier Cons Overall I don't have any complaints about the product, but the interface looks a little clunky and outdated Review Source OK Olga K. Product Designer Accounting Used the software for: 6-12 months ### "The worst User Experience award 1994-2024" September 13, 2024 1.0 Pros Worst User experience ever. Seriously, was is it designed in 80s? It's 2024!! the worst UX I've seen in the past 5 years. Not only It allows to book services in the past (???), then it doesn't allow me to book anything in the actual future. Why it's even on the market??? Cons Honestly, haven't seen this dated interface in years Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) no idea, I think people just complained about something, but got something way worse. Guys, like please... someone to fix the user experience. it's beyond appaling Review Source Mackenzie C. Sales And Leasing Consultant Real Estate Used the software for: 2+ years ### "It is an average program. " October 5, 2021 3.0 I have used it as a property manager now for three years. I wouldn't mind trying out a new program but using BuildingLink is okay for now. Pros Building Link isn't great but it works for us. Most of our residents struggle to use BuildingLink but I think it is the mobile app that is the issue. Cons The software sometimes crashes randomly and the residents struggle to upload a maintenance request. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing BuildingLink I have used Appfolio in the past and everything was integrated better and easier for the average person to use. Review Source EZ Elie Z. HOA Board Member Hospitality Used the software for: 6-12 months ### "A system that could be great with the right vision" June 2, 2021 3.0 I think if BuildingLink was willing to invest in an overhaul they could be great, but the current iteration is behind its competitors and desperately needs a new vision. Pros Under the hood, I think BuildingLink is solid. Their underlying data structures and business logic make sense and feel like this is a product that didn't just pop up yesterday. Cons (1) Aesthetics; I don't really understand why they haven't completed a major overhaul of the aesthetics both on the web and on the mobile app, both of which are aging significantly and clumsy to access. This could be accomplished with only UX changes by a web designer so not sure why such an issue. (2) Customization; This software can't do everything, which is OK, but at least allow users to add custom pages. For example, would love to create a custom 'wiki' style page or pages for an introduction or announcements. More importantly, let's say I want to use a 3rd party service for Payment Processing, Utility lookup, voting, or violation tracking; would be nice to be able to embed them in a page. (3) Violation Mgmt; The lack of any system for violation mgmt is crippling for HOA/COA use cases. It's the single major non-aesthetic feature that should be prioritized. (4) Email Messaging; Clunky is all I really have to say about that (5) Custom User Types; Users have to be set to pre-defined lists and must be enabled by support. Why not just allow Admins to create the types? Review Source AM Al M. President Real Estate Used the software for: 1-2 years ### "Disappointed Board Member " February 23, 2022 1.0 We weren’t able to roll out the system after trying for more than a year Pros The software was included with our management company fee Cons Hard to implement and dated user experience Alternatives considered [ONR app](https://www.capterra.com/p/185451/ONR-app/) Reason for choosing BuildingLink It was included in our management fee Review Source VR Verified Reviewer Benefits Advisor Financial Services Used the software for: Less than 6 months ### "BuildingLink Review" July 12, 2019 3.0 I use it for work. I wish we could use it on another web browser because internet explorer is trash. It’s always freezing when I’m trying to help residents. Pros I like that I can search easy with the search bar and that if I’m looking or something specific, I can just put in the specifics and find what I’m looking for Cons This application is so far outdated though. It could could have so much more potential. It looks like it’s design is not up with the times. Review Source JC Justine C. Technical Recruiter Real Estate Used the software for: 2+ years ### "Don't know what other options are out there" September 20, 2020 3.0 I don't know of any other software that does the same thing as BuildingLink, but I am definitely curious about others. Pros BuildingLink keeps everything in one place (announcements, employee directory, marketplace). It's also easy to use. Cons The UI leaves A LOT to be desired, and when I say A LOT, I mean this site looks like it was most recently updated at least a decade ago. Review Source Similar Products Featured