# Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Axxess Home Health Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews HP Hugh P AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “If you never need assistance, the software works as it should but once as there is an outstanding problem, good luck with anyone helping you with your issue...“ October 31, 2022 RY Rene Y CFOHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Apparently, you have to tell them to 'super cancel' your account; otherwise they will charge you for offline / partial services.“ October 7, 2025 RL Ryan L Office AssociateHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The scheduling was very user friendly. “ December 19, 2022 CD Chris D Chief Marketing Officer AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “They did not live up to the commitments they made, and the customer service was bad. If it functioned as they promised then it might be all right, but we never experienced this.“ June 25, 2024 JM Jacob M President & CEOHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The AXXESS care feature is also great for staffing“ July 6, 2021 IG Irina G AdminHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching).“ September 28, 2023 AP Ashita P PtaHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The most I like about this software is allows for quick and easy documentation“ July 23, 2020 IG Irina G AdminHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking.“ September 28, 2023 ## Showing most helpful reviews Showing 1-25 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sam S. Used the software for: ### "" January 6, 2012 5.0 Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available. We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our ‘final four’ included industry mainstays. The final four consisted of: 1. A large, well-known hospital based home care system. 2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and 3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.) 4. Axxess After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating #1 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting #3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform’s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs. After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing #3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over #3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined. An extra bonus is the attitude of Axxess’ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees’ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience. We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base. Review Source IG Irina G. Admin Hospital & Health Care Used the software for: 2+ years ### "Serves it purpose but does not keep up in pricing with other systems" September 28, 2023 4.0 We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person \[sensitive content hidden\] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients. Pros We use just a limited number of features from the system. The user friendly interface and ease of scheduling. Cons Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix. Reason for choosing Axxess Home Health They were the first ones on the market Review Source CW Clay W. Owner Hospital & Health Care Used the software for: 1-2 years ### "Therapy staffing company for Canyon Creek Home Health" August 6, 2015 2.5 Pros Its easy to use and simple. Some of your webinars are quite useful. Thank you for this. Cons 1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions? How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes. No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this. Discharge summary: This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it? No way to compare progress since admit or towards goals. No place to document coordination of care for d/c planning - I added this to the narrative No cueing for discharge instructions to patient. Here is a response with tips from another admin here in the valley who uses this system: - Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485. -Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note. -Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication. - When you select the "view previous note" it will pull over the note you select so you can compare progress. - Yes, there is a discharge note per discipline, or you can use a regular therapy note. -Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy. Review Source Response from Axxess August 13, 2015 Dear Clay, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess CI CHINWE I. ADMINISTRATOR Hospital & Health Care Used the software for: 2+ years ### "Zoey Health Services Report/Experience With Axxess." November 5, 2017 5.0 Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems. Pros Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department". Cons The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous. Review Source EJ Edgar J. Adminsitrator Hospital & Health Care Used the software for: 2+ years ### "Great for billing and charting transparency" August 31, 2017 5.0 Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work! Pros Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril. Cons Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work! Review Source KM Kelley M. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "The most horrible product, customer service, and people to have to actually work with in the industry and I have been in it for 20 years!" January 30, 2018 1.0 This company has cost our company significant revenue loss and cost us the loss of employee's and we have gotten cited on deficiencies from State audits due to the incompetence of this companies obvious lack of experience and intelligence in this area of healthcare. This company and it's employees also have the attitude that they know better than the client what the client needs, they don't want to hear what you want or would like for your business. They take on the attitude that they are better and superior and can't possibly be wrong and this creates the massive issues that we have now with nothing working at all! They aren't interested in the customer being happy they are interested in doing what they want when they want. They will make changes not tell you and implement them with no reasoning and it will make all other systems fail because it won't integrate correctly with them. There is little or no testing and they never ask the customer how they feel about any of it. Cons This product is not even adequate. Our hold time on 1/29/2018 was 3 hours and 15 min, on 1/24/2018 it was 1 hour 45 min on 1/22/2018 it was 2 hours 10 min and this goes on and on. I have personally left over 20 messages asking a supervisor to call me back and not one single call to address this issues of not able to bill, not able to complete nursing notes, glitches in the wound note, errors everywhere and no one cares. WARNING stay away from this product they DO NOT CARE about any client and they do not have the resources to run a competent company. BEWARE!! Review Source HP Hugh P. Administrator Hospital & Health Care Used the software for: 2+ years ### "Worst Customer Service center in the business" October 31, 2022 1.0 If you never need assistance, the software works as it should but once as there is an outstanding problem, good luck with anyone helping you with your issue... they don't care about their clients and just want to automatically debit accounts for monthly fees which is their main goal at all points in time. Pros The billing software was generally good and easy to use until the organization decided to raise the pricing to use the billing only software 250% after which we exited our relationship with the company entirely. Cons Customer service representatives NEVER call you back when detailing an issue with the system. I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue. The customer service line are message takers and can never resolve any issue themselves, and always state they have contacted the department associated with the issue but you never receive a call from the department that can actually help you with an issue. Reason for choosing Axxess Home Health Na Review Source RS Richelle S. Contract therapist Hospital & Health Care Used the software for: 2+ years ### "Electronic Documentation for Homehealth " October 30, 2023 4.0 Prior to use of extensive version, this format has been easy to use, now I am not pleased with the extensive version Pros Ease of basic format. Ability to use mobile device to enter in data and/or complete document Cons Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval Review Source JB Jeanie B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Terrible Customer Service - Too Many Changes - No Training " March 23, 2018 1.0 Pros At the moment, nothing! It used to be a good company. When we opened our doors in 2014, the customer service was great, although we had to train ourselves on the system. No one completed trainings via computer, at our facility, etc. Cons EVERYTHING! All the changes have been too many at one time. There are too many non-working, non-functional parts to the system. It should not have been released in January, if it wasn't ready for the public. It is now March and the changes are still being made (actually some that are made are going back to the way Axxess worked previously). We have lost nurses due to the fact that Axxess system was erasing their info and making them have double the work. This morning we got on the system and all of our POC's from January forward are unable to view. They are going to have to be re-opened and re-submitted to our physicians, this is around 300 POC's and extra work on our employees. We called Axxess, was on hold for an hour before they took the call, then the lady we spoke with had no real answer to what had happened. We requested to speak with a supervisor and she could not reach one. Basically we were told that we would have to re-do all 300+ POC's. Review Source JYH Ju Yeon H. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good starter" July 16, 2019 4.0 Pros I like the layout of charts. It looks simple and nicely organized. It's easy to schedule visits, and review the record of each discipline. Axxess has tried hard to respond to the change of regulations and modified the format of the documentation to meet the requirement. They have offered more webinars lately to educate users. They also have CAHPS services as well. They automatically generate the list of patients and send out the survey. It's convenient. You can also see the details and review the report. Cons I have a feeling that their help center doesn't have enough staffs. When you call them, it takes time to be connected with the representative. You can create a ticket for the issue you have, but it also takes some time to resolve the issue. With the recent updates, there were glitches. I informed Axxess and they are working on it. However things are not resolved yet. The fee for Axxess CAHPS service is higher than I used to pay to the previous vendor. Review Source CT Charlene T. Consultant and agency owner Hospital & Health Care Used the software for: 2+ years ### "Poor Customer Service for Return Calls" March 7, 2017 5.0 I like the feel and energy of the company. Pros Ease of use and features. Weekly training is very useful for new employees. Great support during and after Hour calls upon call in. Cons Too many individual report tools that are not integrated. Can't print staff patient load. Schedule list all visits for that staff then you have to go in and delete repeated patients. Horrible customer service when it comes to return phone calls and specific issues with billing. Staff ignore and fail to return calls period. Seems like that the culture of dealing with clients with problems with software. Updates to software with no instructions on changes for new process. Billing insurance companies on Axxess needs work. Review Source RB Ramil B. Coder, QA, Therapy Coordinator Hospital & Health Care Used the software for: 2+ years ### "FUNCTIONALITY" April 21, 2017 2.0 More functionality that would make our life easier. Pros 1\. I want to see comparisons between two OASIS M Items in a glance. (Re: Previous & current) 2. I want a printable report on ALL documents that requires MD signatures whether it is sent, resent, received. 3. I want a printable report on vaccination log whether patient received & refused. 4. I want to see more OASIS scrubber reports on inconsistency. 5. Why are there still inconsistency even when you report a pressure diagnosis and completed pressure ulcer assessments? 6. etc. Cons Yellow, Red, Blue stick notes are helpful. But, there are no report to generate messages from sticky notes. Review Source TJ Terrye J. Adminisrator Hospital & Health Care Used the software for: 2+ years ### "Seamless" September 5, 2017 5.0 The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess! Pros Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position. Cons Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor. Review Source AW Angela W. Owner, Administrator Hospital & Health Care Used the software for: 2+ years ### "AXXESS is by far the most user friendly EMR for both nursing and office" August 11, 2017 5.0 Pros Ease of use for nursing, billing and scheduling. The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips. AXXESS is ahead of the curve in technology with the announcement of AXXESSCARE - I do believe this will truly change health care and it's delivery providing excellent care to patients with a decrease in workload on office staff. I am proud to be a part of this exciting company! Cons Need to be able to customize - I am agency that deals with commercial insurance and workman's comp patients and our choices of OASIS is very limited. Review Source JG Jason G. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Not keeping up with the Home Health industry" December 18, 2018 2.0 This software has many unintuitive and serious flaws are present that Axxess has been slow to address, if at all. Pros "Windowed" environment in browser allows for multiple windows to be viewed at once. Cloud based functionality means you can work anywhere, anytime. Cons Restrictive, system-wide lack of intuitive ease of use, built in reporting features are severely lacking. Review Source JJ Jairo J. Field RN Hospital & Health Care Used the software for: 2+ years ### "CHANGES ARE KILLING FOR NURSES, WAS THE BEST BEFORE 2018" March 1, 2018 1.0 PLEASE, AXXESS, GO BACK TO WHAT YOU WERE BEFORE, YOU WERE THE BEST. NOW IS THE WORST SOFTWARE FOR FIELD NURSES. HOW COME????? Pros AGENCY OWNERS ARE NOT NURSES . THEY ARE AMAZED AT FIRST SIGHT WITH AXXESS. NURSES WILL ALWAYS HAVE LATE CHARTING DUE TO RECENT CHANGES DONE Cons CHANGES RECENTLY DONE HAVE TURNED 180 DEGREES . NOW NOT USER FRINDLY FOR NURSES. SLOWER, DISORGANIZED. CHNGES RECENTLY DONE ARE NOT BASED IN ACADEMIC NURSING. NEW TERMS WERE ADDED BY LAY PEOPLE. THIS SOFWARE WAS THE BEST LAST YEAR. Review Source CT Cesar T. Office Manager, LVN Hospital & Health Care Used the software for: 2+ years ### "8 year experience has been great with much ease of usage and software always stays compliant with regulatory." August 21, 2018 5.0 Keep up the excellent work in updating the software for compliance. Pros Oasis, SNV note format always keeps in compliance with regulatory, and very easy to use. Plan of care stays in compliance as well keeping everything needed on a easy to read format. Cons Report center could be a little better. Commonly used reports such as employee payroll, weekly schedules, census by physician etc etc. could be a bit more user friendly. Review Source LP Linda P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "great product" July 31, 2015 4.5 Pros the entire program is so user friendly. Everything is straight forward. Cons It's too easy for clinicians with permission to edit task details to change the dates and then the visits are out of frequency. AxxessDDE should have a functionality for direct data entry to bill. We get a lot of PT evaluations returned back to us from the doctor because there isn't a place for DOB. Review Source Response from Axxess August 10, 2015 Dear Linda, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. Our software is permission based and as such the administrator can select who needs to see and have access to certain things. We will have one of our success coaches reach out to you to assist you better. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess AS Amanda S. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use!" August 9, 2017 5.0 I wish you had hospice as well. Pros I love how easy it is to use. It has all the functionality we need; we've never had any issues. From office staff to clinicians, we love this software! Cons If I had any complaints, it would be the frequencies and how to track them. It is hard to know everyone's frequencies and put them in the 185 which is where they are pulled from. And if the frequencies change during the episode, which it often does, there is no way to update that and continue using your tool. Review Source MZ Monika Z. Senior Manager of Marketing and Finances Hospital & Health Care Used the software for: 6-12 months ### "Amazing software which we are still not utilizing to its full extend :)" July 5, 2017 4.0 I am utterly grateful for all the amazing support personnel - knowledgeable, helpful, professional, kind, patient - ALL of the above One of the best is CeCe :) Thank you Pros Intuitive Broad range of business areas from an intake, referral, throughout the clinical and administrative Cons Lack of access to our own Raw Data Bases, therefore impossible to generate our own reports Most of the features have to be operated using mouse and keyboard - not very convenient - more should be accessible from the keyboard !!!! Time for Billing & Payroll is calculated based on EXTENDED HOURLY VISIT however it seem more accurate if it was calculated based on the Verified Visit Log Review Source AF Ann F. Ass. Administrator Hospital & Health Care Used the software for: 2+ years ### "The application is easy to use. The down time is minimum. " September 15, 2017 5.0 Pros The tech support team is super good. Accounting team is good too. Phone call waiting time is reasonable. Cons Our Account Rep is NOT good. We have question on our bill. Called Accounting - have to talk to Account Rep. Left message for four days without replying. There's no alternative way to get answer. Review Source KP Kendra P. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Change is Hard, Axxess Remains the Best" April 6, 2018 5.0 Pros Ease of use and compliance are top of mind. The recent changes to the software are great for companies that want to improve compliance. Cons I wish Axxess had a hospice product. We are forced now to use a hospice software that sucks. Communications about upcoming changes can be improved too. Review Source LG Laurie G. RN/DON Hospital & Health Care Used the software for: 2+ years ### "Overall Satified" June 16, 2017 4.0 Pros I know the program so I am Comfortable. I would like axxess to put templates in for SN and PT. I think the program should come loaded with them Cons I have on multiple occasions hit save on my oasis and it does not save all of the boxes I have checked. Not every time but sometimes. Review Source DM Dbera M. HR Staffing and Recruiting Used the software for: 2+ years ### "Less Canned" October 23, 2018 3.0 Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software. Pros I like that it holds information for patients, employees and Billing. Cons Can not customize queries to get information the way you may need to look at it. Review Source CL Chris L. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Lots of potential" October 26, 2018 4.0 Overall great for the cost to us. Need more speed in developing commonly used functions. Pros Housing all of our patient and employee data in one database. Billing and payroll exports. Cons The clinical POC documentation and app functionality have been a long time coming. We need it yesterday. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.