# Axxess Home Health Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Axxess Home Health Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more.

Source: https://www.capterra.com/p/114010/AgencyCore

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# 

 Axxess Home Health Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Axxess Home Health

## What is Axxess Home Health?

Axxess Home Health, a scalable electronic medical records software used by more than 7,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations. This cloud-based, HIPAA-compliant system is accessible on all devices. The complete suite includes staffing, Electronic Visit Verification, CAHPs survey, revenue cycle management and Direct Data Entry billing offerings.

## What is Axxess Home Health used for?

[Home Health Care](https://www.capterra.com/home-health-care-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)

Overall rating

Based on 313 user reviews

Reviews sentiment

Positive

78%

Neutral

8%

Negative

15%

Pros & cons

Streamlined user experience design

Efficient multi-window navigation

Frequent software glitches

Unreliable phone support response

Starting price

$899

Per User, Per Month

Free trial  
not available

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## Axxess Home Health alternatives

Highest Rated

[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/)

Starting price

$295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/114010/AgencyCore/alternatives/)

## Pros and Cons

Streamlined user experience design

96% positive reviews out of 95

Most reviewers describe ease of use as enabling fast onboarding, straightforward workflows, and simple training.

Frequent software glitches

74% negative reviews out of 65

Most users report bugs and issues disrupt billing, documentation, and productivity, with slow resolution and recurring errors.

Efficient multi-window navigation

88% positive reviews out of 34

Most reviewers indicate navigation allows simultaneous multi-tab use, quick access, and clear organization of information.

Unreliable phone support response

76% negative reviews out of 33

Most users comment phone support involves long wait times, unreturned calls, and unresolved technical or billing problems.

Comprehensive home health platform

89% positive reviews out of 27

Most reviewers find home health features support agency operations, compliance, and real-time monitoring from any location.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Care Plan Management

4.4 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Manage the treatment plan and coordination between care providers and patients with special health care needs

Electronic Signature

3.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Digitally sign online documents

Mobile Access

3.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Scheduling

3.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Billing & Invoicing

2.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Claims Management

3.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Axxess Home Health 17 features

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Digitally sign online documents

Compliant with HIPAA, which sets standards for sensitive patient data protection

Access software remotely via mobile devices

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Manage employee salary processes, data, taxes, and records administration efficiently

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Plan availability and assign specific time slots for tasks and resources

Track and manage the scheduling of tasks

Track time worked per client

Get Advice

We can help you find the software with the features you need.

Features

4.0 (305)

4.0

Based on 305 reviews

## Pricing

Value for money

3.6 (151)

Basic

$899.00

Per User,

Value for money

3.6 (151)

3.6

Based on 151 reviews

## Integrations

[

ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[

Trella Health Marketscape](https://www.capterra.com/p/229077/Trella-Health/)[

Health Recovery Solutions](https://www.capterra.com/p/250508/Health-Recovery-Solutions/)[

WorldView](https://www.capterra.com/p/12554/WorldView-Document-Management/)[

Forcura](https://www.capterra.com/p/177709/Forcura/)[

SHP for Home Health Agencies](https://www.capterra.com/p/192046/SHP/)[

Acclivity](https://www.capterra.com/p/206562/Acclivity/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (288)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (288)

4.1

Based on 288 reviews

## User reviews

Overall rating

4.1

Based on 313 reviews

Filter by rating

5(157)

4(81)

3(24)

2(29)

1(22)

Mentioned topic

Sorted by most recent

RY

Rene Y.

CFO

Hospital & Health Care

### "You're a number to this company. Avoid at all costs."

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 7, 2025

We were charged for several months following our cancelation with this group. Apparently, you have to tell them to 'super cancel' your account; otherwise they will charge you for offline / partial services. Who partially cancels anything? They refused to refund us the entirety of those months and only gave us one month. More recently, we come to find out that they were again continuing to charge us, saying that we were past due 2 months… I'm even currently on the phone with their customer service team and have been on hold for going on 33 mins now, saying the wait should be 1-2mins after they hear back from the accounting department. I don't believe they will assist me further with this cancelation and may even begin charging my children at this point.

Pros

Based on our experience working with this company in regards to cancelation, it's very difficult to find anything positive about this group.

Cons

Customer service and poor standards. They are quick to give you the cold shoulder when you notify them of canceling services, but even quicker when it comes to continuing to charge you for offline services even though you've terminated services months before.

Switched from

[Notified PR Platform](https://www.capterra.com/p/234346/Notified/)

Believed initial company was closing down.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Chris D.

Chief Marketing Officer Administrator

Hospital & Health Care

### "A Challenging Software that does not meet it's description."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

June 25, 2024

Not a good overall experience, at all. They did not live up to the commitments they made, and the customer service was bad. If it functioned as they promised then it might be all right, but we never experienced this. We do not recommend to other clients.

Pros

It hits some of the basic requirements, but it does not perform very well.

Cons

The software and updates are clunky. It does not manage claims well, and the customer service is terrible. Good luck getting a response from them in a timely manner. Many times, we had to call CMS or other entities to determine what the software was not doing. Highly frustrating to use this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Richelle S.

Contract therapist

Hospital & Health Care

### "Electronic Documentation for Homehealth "

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

October 30, 2023

Prior to use of extensive version, this format has been easy to use, now I am not pleased with the extensive version

Pros

Ease of basic format. Ability to use mobile device to enter in data and/or complete document

Cons

Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IG

Irina G.

Admin

Hospital & Health Care

### "Serves it purpose but does not keep up in pricing with other systems"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

September 28, 2023

We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person \[sensitive content hidden\] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients.

Pros

We use just a limited number of features from the system. The user friendly interface and ease of scheduling.

Cons

Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix.

Reasons for choosing Axxess Home Health

They were the first ones on the market

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Chuck M.

Administrator

Hospital & Health Care

### "Support is nearly non-existent"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

June 23, 2023

Terrible customer support

Pros

Sometimes it works, sometimes it even bills correctly.

Cons

Monthly glitches in the software and no support when you need to fix the issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Ryan L.

Office Associate

Health, Wellness and Fitness

### "Constantly raising its prices"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

December 19, 2022

Started off good, but got way to expensive during the first year of using it.

Pros

The scheduling was very user friendly. Adding new clients and staff was quite effortless as well. Mobile app was kept updated

Cons

Every month our bill was increased, sometimes with no reason or explanation at all, other times was told it was maintenance fees each month, but why was it being increased?

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HP

Hugh P.

Administrator

Hospital & Health Care

### "Worst Customer Service center in the business"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 31, 2022

If you never need assistance, the software works as it should but once as there is an outstanding problem, good luck with anyone helping you with your issue... they don't care about their clients and just want to automatically debit accounts for monthly fees which is their main goal at all points in time.

Pros

The billing software was generally good and easy to use until the organization decided to raise the pricing to use the billing only software 250% after which we exited our relationship with the company entirely.

Cons

Customer service representatives NEVER call you back when detailing an issue with the system. I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue. The customer service line are message takers and can never resolve any issue themselves, and always state they have contacted the department associated with the issue but you never receive a call from the department that can actually help you with an issue.

Reasons for choosing Axxess Home Health

Na

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BF

Berthe F.

Director of Nursing

Hospital & Health Care

### "Find a better home health EHR"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

March 10, 2022

Horrible customer service.

Pros

Can schedule, bill, and process payroll batch all from the same software.

Cons

Always has glitches, often slow, not user friendly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jacob M.

President & CEO

Hospital & Health Care

### "Cutting edge online service management portal for Home Health agencies"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 6, 2021

Overal, our agency is very excited about using AXXESS for the 4 months we've used the software

Pros

Ease of use and the many dashboards that help with tracking performance on key measures. The AXXESS care feature is also great for staffing

Cons

The fact that the form creator and electronic signature feature for Home Health is not yet operational

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Miriam K.

Director of Operations

Hospital & Health Care

### "Axxess Home Health "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2021

Excellent

Pros

What I like best is the patient face sheet module. Its so simple to put patient information.

Cons

it easy to maneuver. The step by step is easy to teach and very understandable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/114010/AgencyCore/reviews/)

Popular comparisons

[InMyTeam vs Axxess Home Health](https://www.capterra.com/compare/114010-215860/AgencyCore-vs-InMyTeam)[AlayaCare vs Axxess Home Health](https://www.capterra.com/compare/114010-147424/AgencyCore-vs-AlayaCare)[Alora Home Health vs Axxess Home Health](https://www.capterra.com/compare/69030-114010/Alora-Homecare-Software-vs-AgencyCore)[AxisCare vs Axxess Home Health](https://www.capterra.com/compare/114010-135068/AgencyCore-vs-Non-Medical-Homecare-Scheduling)[CareSmartz360 vs Axxess Home Health](https://www.capterra.com/compare/114010-233554/AgencyCore-vs-CareSmartz360)[GEOH vs Axxess Home Health](https://www.capterra.com/compare/114010-207985/AgencyCore-vs-GeoH)

[Connecteam vs Axxess Home Health](https://www.capterra.com/compare/114010-153140/AgencyCore-vs-Connecteam)[ShiftCare vs Axxess Home Health](https://www.capterra.com/compare/114010-233684/AgencyCore-vs-ShiftCare)[MatrixCare Home Health & Hospice vs Axxess Home Health](https://www.capterra.com/compare/81083-114010/Brightree-vs-AgencyCore)[myUnity vs Axxess Home Health](https://www.capterra.com/compare/114010-201299/AgencyCore-vs-MyUnity-Home-Health-Hospice-Software)[Trella Health Marketscape vs Axxess Home Health](https://www.capterra.com/compare/114010-229077/AgencyCore-vs-Trella-Health)[Net Health vs Axxess Home Health](https://www.capterra.com/compare/114010-161261/AgencyCore-vs-ReDoc-powered-by-xfit) 

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