# Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/AssetEssentials/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Asset Essentials Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like the ability to get notices when the status of my work order is either closed or changed with notes and updates to the status of the repair.“ February 26, 2026 CM Cassie M Project ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one.“ March 3, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We use this system for all work ordered and asset management, we live and die by it, It always works and if I do have an issue support is timely into looking into the issue and finding a resolution.“ February 26, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The biggest issue we have is it doesn't offer text message notifications for work orders.“ February 26, 2026 CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I am responsible for a large University School of Medicine and it's very helpful to be able to add my own detailed description of the issue as well as attach phots to help guide the techs. “ February 26, 2026 BS Brandi S Office ManagerEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “The mobile aspect was not what we were looking for or needing to support the amount of staff and volume that we have.“ June 10, 2025 DJ Donitra J Administrative AssistantFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “My overall experience with Asset Essentials has been a 10/10, it has made running reports so easy for me and I even get to show other coworkers how to run their own reports as well, which makes things easier for me.“ March 3, 2026 CG Courtney G Maintenance TechEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Shawn N. Customer Service Agent Construction Used the software for: 2+ years ### "Asset Essentials great for schools" July 19, 2023 4.0 It's a great program with the proper training. Pros I love the work order process. Owners see what is done, when its done, etc. Cons Sometimes it's a little wonky. The filtering/sorting can be hard to figure out. Review Source BS Brandi S. Office Manager Education Management Used the software for: 1-2 years ### "Asset Essentials gives great reporting data" June 10, 2025 4.0 We used the software for around a year, which was an upgrade from a previous version of software we had with the same company. Pros It was a good product for the work order needs we had. It helped keep work orders organized and offered great reporting options. The data from the reports was and is still superior to other products out there. Cons The mobile aspect was not what we were looking for or needing to support the amount of staff and volume that we have. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/)[TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Reason for choosing Asset Essentials Seemed the best option at the time for our company needs. Review Source nP nathan P. head custodian Consumer Services Used the software for: Less than 6 months ### "head custodian" March 10, 2026 5.0 great it helpful with customer service support, task management, information management, staff management Pros great customer support, great task management, security, great task management, good information management Cons nothing everything is all good I no least like about Asset Essentials. it is an amazing soft were to use. Review Source MR Mathew R. Director of Facilities Education Management Used the software for: 2+ years ### "Do not renew with Asset Essentials" October 2, 2025 1.0 It's a joke. Multiple days without access to the system because of their technicians. What good is a work order system that we cannot put work orders into? Pros Two years ago, the support was great. Now, it sucks. Over promise and under deliver. School Dude was better. Cons Poor support. Cannot use this software across all platforms unless you jump through hoops. The company makes you feel like you work for them and not them working for you. Review Source Response from Brightly October 9, 2025 Hi Mathew! Thank you for taking the time to write this review. We’re sorry to hear of your frustrations and we would like to find a solution. Would you please reach out to support@brightlysoftware.com, so we can help? CM Claude M. Assistant Director Space and Planning, School of Medicine Education Management Used the software for: 2+ years ### "A great product for work order creation/management." February 26, 2026 5.0 I find it extremely easy to create my own work orders for my occupants. I am responsible for a large University School of Medicine and it's very helpful to be able to add my own detailed description of the issue as well as attach phots to help guide the techs. My customers appreciate the support I can give them to resolve their issue. Pros I like the ability to get notices when the status of my work order is either closed or changed with notes and updates to the status of the repair. Cons Sometimes our techs will close a work order without putting notes on it. Then I have to track them down to find out the outcome or the next step. I think the comments section should be a mandatory box to fill. Review Source BC Bill C. Maintenance Manager Food Production Used the software for: 2+ years ### "Maintenance Manager " September 29, 2025 5.0 I have used SAP, Tabware, and several others over the years, and Brightly is a good program for a Small Business Pros I Like that it is very user Friendly and easy to navigate through is screens to go were you want to. Cons I need to learn more on how to do a forecast to be able to see what needs to be done in two weeks as well further into so I can plan the work for my Techs. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Asset Essentials Value and Options, you offered that suited my needs Review Source TH Tuan H. Mechanic Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Working man" February 26, 2026 5.0 So far, it is great, there are many checkpoints and way for improvement on my parts to write up worksheets which made them presentable, acceptable and readable to the employer who monitor my work schedule. Pros What is the best way to proven to the employer that I am actually working day in and day out? With Assets Essentials app or web based allows me to do just that! I loved! Cons AI incorporates with grammars, vocabulary, or better yet with sentences improving that would be great.perhaps that would be something in the future Assets Essentials looking for better way to improve her working orders platform. Review Source CS Carla S. General Foreman Government Administration Used the software for: 2+ years ### "We at KPBM love asset essentials and are so happy we moved from School Dude" September 18, 2025 4.0 It has been great. We have been able to instruct all of our lower level personnel on how to access the system and how to find what they are looking for. Pros I love the ability to access all pertinent information on a work order so easily. After we got all the assets built it went pretty smoothly. Cons It is a lot to put in all the information. But.... once we got the infrastructure built it is so easy to use. I also struggle a bit with the app version in making sure I do not have filters set. Review Source JK Jonathan K. Maintenance Food & Beverages Used the software for: Less than 6 months ### "Asset essentials " February 27, 2026 3.0 The security features seem to be good but it has to be updated on my phone quite frequently. I'm starting get like all the features it has but still would like it to be easier to maneuver around. Pros What i like most about asset essentials is that I can look at my pm's and add to them if need be. I can also keep up with my work orders. Cons Its not very user friendly for me anyways. It has taken me some time to get comfortable using it and I know it has alot more features I haven't used yet. Review Source Davis B. Management Associate Used the software for: 6-12 months ### "We have been able to get some value from this product but it has taken a long time to implement. " April 25, 2018 3.0 Pros This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome. Cons It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need. Review Source CD Charles D. Business Analyst Automotive Used the software for: 2+ years ### "Maximize your Preventive Maintenance program with Asset Essentials." April 12, 2024 5.0 I am an administrator who also manages use cases and internal development and could not be more satisfied with our company's decision to go with Asset Essentials over some of the other more costly players in the maintenance management space. The higher the cost does not necessarily equal higher value. Pros Asset Essentials helps to streamline the core functions of maintenance management into an easy to use, intuitive software solution at an incredibly attractive price point. The customer service is world class, and the feedback loop allows for meaningful dialogue between the Brightly team and our organization. Cons Early adoption was tough, and a path to scale was not clear. This became way easier as time progressed and our userbase's skill set matured. Alternatives considered [Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/) Reason for choosing Asset Essentials Awesome product demo, the absolute best customer service, not hurried or burdened with excessive sales attempts. Brightly just seems to be great at the things that matter to a large organization like ours. Review Source WU Willem U. Maintenance manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best on the market" January 13, 2022 5.0 There were a few hiccups in the very beginning, mostly due to the system being in a developmental stage. But everything was fixed with one phone call. Great customer service! Pros The layout is smooth. It was incredibly easy to make the transition from our old software. Cons Everything is organized in a logical order. Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)[NetFacilities](https://www.capterra.com/p/130733/NetFacilities/)[Ecotrak Facility Management Software](https://www.capterra.com/p/212583/Ecotrak/)[Facilitron](https://www.capterra.com/p/184478/Facilitron/) Review Source HS Henry S. Grounds Assistant Maintenance OPs Sup Government Relations Used the software for: 2+ years ### "Grounds Report" April 4, 2024 5.0 Pros I like that we can track our work and the ease of which the crews can track themselves and their work loads. Cons My biggest problem is I can't input the things that directly report to my group. We were not originally set up to be individual. The Grounds Dept. has grown and we need to be able to be more specific in what we do. This will allow us to accurately track those job types. I very much want to individualize the program for accurate measures. Switched from [Infor Learning Management System (LMS)](https://www.capterra.com/p/197581/Infor-LMS/) The boss chose to do so. We relearned the new system (DUDE) and are now using it. Review Source PR Patricia R. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Well done, Asset Essentials!" October 22, 2024 5.0 Migrating to a new platform can initially be overwhelming especially when being familiar with a product that was used for a number of years and was fine- tuned to an organization's use. Overall, now that Asset Essentials is the work order system of the organization with staff utilizing the many features, it is appreciated for its efficiencies. Pros Asset Essentials continues to improve the ease of use and output of the data, proving to be an excellent resource for the organization and for the Facilities Management Managers and Staff. Cons Brightly continues to work with Clients' use and understanding of Asset Essentials and this is a process. Learning improved ways of working with a product can initially be awkward, but once users become more familiar and comfortable with the how it works, it becomes more automatic. Review Source tP tammy P. chief janitor Environmental Services Used the software for: 1-2 years ### "chief janitor " October 16, 2024 5.0 easy with all of it easy to get in to and use Pros its very easy to get into and use and its all there that u need Cons nothing on my end . it highlights everything Review Source TC Timothy C. Corporate Maintenance Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Asset essentials " October 10, 2024 5.0 Awesome experience. Makes keeping up with the work orders easy Pros I like the reports you can generate. Some much data to collect Cons I can't input my parts list from a CVC file Review Source JK Joy K. Facilities Office Manager Higher Education Used the software for: 2+ years ### "Benefits of using Asset Essentials" July 13, 2023 5.0 Our overall experience has been positive. The Asset Essentials team is easy to reach and helpful in resolving any problems. Pros The ease of work order entry and the dispersion to the trades. Also, when I call for help, the person I reach spends as much time as necessary to answer all my questions. Cons Learning how to create different views for the work orders and batching work orders that need to be closed. We have single sign on for the users so we had to work with our IT department to make sure everyone was signed on and could access the program. Review Source DG Don G. Director of Facilities Sports Used the software for: 2+ years ### "Carolina Panthers Stadium review" April 7, 2022 4.0 Helps us keep up to date with all current conditions of essential equipment Pros We have found that this helps us track all user work order and daily, weekly, monthly, quarterly, semi-annual and annual preventative maintenance. It also allows us to generate work order reports that help us track how effectively we are utilizing our support staff against industry standard labor. SLAs are a helpful metric to present to the business sector or our organization to create new staffing position, and or, justify pay scaling to match the current market demands. Cons Not knowing how all the features in setting are used. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Asset Essentials First time user Review Source CI Charlotte I. Specialist Facilities Services Used the software for: 2+ years ### "Asset Essentials Review" January 18, 2022 3.0 Pros I like the easy use of all aspects of this software. From the adding users to the work tickets. We also utilize the parts portion for inventory and tools. Cons The mobile app is my least favorite. We have had issue after issue with the app kicking people out throughout the day, not just work tickets, but to the client ID. Since we have authenticator licensing, we need to also fill out that information each time. It is very frustrating. Review Source Response from Brightly January 19, 2022 We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us? AT Angelo T. Mantenance Manager Farming Used the software for: 2+ years ### "Mantenance manager" July 13, 2023 5.0 Great functionality and ease of use Pros Scheduling future PM's and all work related work order job creation Cons The use of the calendar function can be corrected for a better read out footprint Review Source DG Doug G. Assit. Director Utilities Used the software for: 1-2 years ### "Asset Review" January 19, 2022 3.0 Pros we like all of the options but still liked mobile 311 better out in the field. Cons Its not user friendly when you have used mobile 311 and switch to this. Maps will not follow you like mobile 311. work order set up is very hard to under stand its more like as long as you create it for someone else its ok but when you want to create and take off right there you have create a work order then go back into it and enter info. Review Source Response from Brightly January 20, 2022 We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us? EC Eugene C. Project Manager Architecture & Planning Used the software for: 1-2 years ### "Why I like Asset Essentials" January 4, 2024 4.0 Overall experience is very well. I haven't really had any bad experience with the product. I still need more training on Asset Essentials. Ver Pros The ease of going to my projects finding the project number and getting and giving updates on each project in case someone else needs to know about my project. Cons It categorizes my projects and lets me know when it became a project and when the project ended. Review Source eP edwardo P. Maintenance Technician Facilities Services Used the software for: 1-2 years ### "Great Application For Work Orders" July 19, 2023 5.0 Pros Put it like this, Easy, Simple, and great to work with would definitely recommend to a business that wants to simplify its work order system. Cons havent had any issues with Essenstials so i am very satisfied with it. Review Source CW Cherie W. Lead Technician Automotive Used the software for: 2+ years ### "It works well to make sure task get completed" July 27, 2023 5.0 I like it for accounting for time and cost of materials. Pros It is a good way of tracking and back tracking when things were repaired or completed Cons When someone else declines a job, I can't change it. Review Source SP Shaun P. Maintenance Manager Plastics Used the software for: 1-2 years ### "Definetantly not for manufacturing, load time galore" March 17, 2020 2.0 Overall i think this is a very beginner software with a ton of bugs and nonfunctional that they need to work out. Progress with bugs and these functionality problems take way too long if ever to be completed. Honestly wish we spent our money elsewhere. Pros setting up Pm's was a nice change from using Outlook calendar Work request made it easier for staff to tell me about broken equipment it does eliminate paper Cons very tough to start to use it because the lingo and they way they have it sorted doesn't really apply to manufacturing. to customize alot of thing you need them to do it because we don't have access. plus everything takes 5 at least 5 seconds to load. which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable. load times, restriction in functionality. bugs. Ability to put in meter readings is terribly painful You cant add parts while in a workorder. its a separate page you have to go to. and you can't complete tasks while on a computer. Reason for choosing Asset Essentials I chose this one because it had an app and it looked very useful and they said it would be easy to do a walk around checklist with meter readings. It also was on the cheaper side which made it easier to pass on to upper management to buy in. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.