--- title: "Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Asset Essentials the right Work Order solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113574/AssetEssentials/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Asset Essentials 4.4 (287) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Asset Essentials Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like the ability to get notices when the status of my work order is either closed or changed with notes and updates to the status of the repair.“ February 26, 2026 CM Cassie M Project ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one.“ March 3, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We use this system for all work ordered and asset management, we live and die by it, It always works and if I do have an issue support is timely into looking into the issue and finding a resolution.“ February 26, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The biggest issue we have is it doesn't offer text message notifications for work orders.“ February 26, 2026 CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I am responsible for a large University School of Medicine and it's very helpful to be able to add my own detailed description of the issue as well as attach phots to help guide the techs. “ February 26, 2026 BS Brandi S Office ManagerEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “The mobile aspect was not what we were looking for or needing to support the amount of staff and volume that we have.“ June 10, 2025 DJ Donitra J Administrative AssistantFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “My overall experience with Asset Essentials has been a 10/10, it has made running reports so easy for me and I even get to show other coworkers how to run their own reports as well, which makes things easier for me.“ March 3, 2026 CG Courtney G Maintenance TechEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 287 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer maintenance technician Used the software for: 1-3 years ### "Asset essentials is more than a program" October 15, 2026 3.0 I've had a hard time understanding all the functions and how to pull the downtime and machine availability reports Pros It's interactive, Interfast is friendly and easy to use, it doesn't get complicated moving between the options Cons Some options aren't clear or you don't know what their function is, I don't understand how to get the downtime report and the monthly PM maintenance plan Review Source R Reviewer Administrative Assistant Used the software for: 1-3 years ### "don't purchase this software" October 15, 2026 1.0 Awful! Pros very hard to understand him, and like always nothing is resolved. I explained in my message to support services, and then they have to call. I hate that. Cons Nothing, the system is made for IT Technicians, not a common user like me or anyone in our Physical Plant Department. This system is way to technical. Review Source R Reviewer Maintenance Coordinator Used the software for: 3-5 years ### "Lots of potential, currently a time sucking data bank though" October 12, 2026 4.0 Decent to use when it is setup correctly. It has improved lots and is starting to implement Ai power a bit later than the competition. Very heavy on data entry, quite a lot of man hours involved in getting established. It took use 2 years to really get the hang of it. Pros Accurate data, we're able to ensure that asset labels and tracking of service is captured. Great for keeping inventory control. It forced us to manage our spare parts inventory more efficiently. Cons Very underutilized Ai power. I still can't simply delete decommissioned assets from the system. We have to quarantine them in a virtual "location" to remove them from our site. Having to save work orders 3 times every time we create one from the app is very tedious. You cannot check work orders specific to an asset from the work order tab, you have to go to the asset tab and them select "view WOs" to search the history of work done. searching work orders this way for troubleshooting equipment has not been very effective for us. An Ai powered troubleshooting agent would be a huge advantage in leveraging our existing data toward solving problems and adjusting PM timelines. I wish there was a scheduling calendar to help visualize scheduled work orders. Review Source R Reviewer head custodian Used the software for: Less than 1 year ### "head custodian" March 12, 2026 5.0 great it helpful with customer service support, task management, information management, staff management Pros great customer support, great task management, security, great task management, good information management Cons nothing everything is all good I no least like about Asset Essentials. it is an amazing soft were to use. Review Source R Reviewer Senior Supervisor Used the software for: Less than 1 year ### "Asset Essentials - Sort by Work Date for Time-Based Work Orders (Not Date Submitted)" March 12, 2026 4.0 I typically use Asset Essentials for routine cleaning jobs at the university I work at. I fill out the work done for certain buildings. I also submit new work orders to maintenance when anything is broken. I also have special requests, normally for larger events with lots of tasks needed. Pros Asset Essentials helps communicate the tasks that are being accomplished in separate buildings/areas. It provides a layer of security by allowing managers to review data before finalizing the completion of any work order. Cons Asset Essentials has a feature to filter work orders by the date they are submitted. I would like to filter by the date the work is being requested for, and I wish there was a dedicated section for this. I have been able to put the date in the comment section and sort in this way. Review Source R Reviewer Director of Facilities Used the software for: Less than 1 year ### "Great Software, Even Better Support " March 10, 2026 5.0 outstanding, nothing is perfect but Brightly has tremendous support for the rare/occasional issue and it's online chat which means i don't have to pick up the phone or wait on hold Pros Easy to use, lots of features and outstanding support. App is very good and it creates an excellent database of assets and work orders and maintenance. Very useful for my team Cons Occasionally glitchy or preferences don't always seem to "take" but online live support is always available and always helpful. Review Source R Reviewer Maintenance Technician Used the software for: 1-3 years ### "Maintenance Technician" March 6, 2026 5.0 Preventive & Predictive Maintenance Schedule automatic preventive maintenance to shift away from reactive “break/fix” work. Reduces unplanned downtime, extends asset lifespan, and lowers repair costs. Pros Centralized Asset Tracking & Visibility Keeps all my physical assets Ex. equipment, facilities, infrastructure) in one place with detailed records of location, condition, and maintenance history and managements it in place.. Cons I did not has any experience in particulars issues on this app. with the least like, most of them are powerfully except, we need some more gramma checking during we typing words in this system. Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "good, but get a good configuration up front" March 5, 2026 3.0 overall its good, its just been a slow roll out for us, which has been frustrating. Wish we would have had someone better be the point person for the initial set up. Pros How it communicates with itself. When putting in work orders in it can create an accurate picture of the cost and effort to maintain things around the city Cons building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one. I don't feel like the training in brightly academy was detailed enough; it was more about what the software could do, and less about how to set up those configurations. Wish there was more GIS integration Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "The perfect App" March 5, 2026 5.0 My overall experience with Asset Essentials has been a 10/10, it has made running reports so easy for me and I even get to show other coworkers how to run their own reports as well, which makes things easier for me. Pros I like that I get to run reports based off of different departments and I even got to break down the reports with details. Cons I haven't found anything not to like yet, I keep finding new ways to make my job easier as the Administrative Assistant in my department. Review Source R Reviewer Process Improvement Manager, Energy Manager Used the software for: 1-3 years ### "Asset Essentials for Education use" March 5, 2026 3.0 It's been ok. I would like to see better mobile editing options as well as more reporting features. The implementation took a very long time but the support was good. At the time, it was the best option but I'm not sure I'd make the same choice again. It's priced similar to others in the market. Pros It's very easy to modify. It has been easy to set up 'views' for different areas to use. Setting up crews is also very easy and makes assigning work easy within a department. Cons It's no longer designed just for education so we needed to do a lot of adjusting to make it work for our needs. The reporting and analytics needs work. The adding of labor is more cumbersome than it should be. The security of the 'reporting' feature is not able to be locked down to allow nurses to use it for what we need. Review Source R Reviewer Customer Service Agent Used the software for: 3-5 years ### "Asset Essentials great for schools" July 20, 2023 4.0 It's a great program with the proper training. Pros I love the work order process. Owners see what is done, when its done, etc. Cons Sometimes it's a little wonky. The filtering/sorting can be hard to figure out. Review Source R Reviewer Director of Facilities Used the software for: I used a free trial ### "Good product. Needs a refresh. " September 9, 2025 4.0 Evaluated this along with other software solutions for my organization. Good company and technical support. Pros Very comprehensive capabilities. Lots of configuration available. Mobile solution is very good- better interface than desktop. Cons Interface needs updating/refresh. Cost is average- other options are cheaper depending on specific needs. Review Source R Reviewer Maintenance Tech Used the software for: Less than 1 year ### "A powerful program that helps keep track and organize." March 5, 2026 5.0 Overall my experience has been positive. It is easy to use and is a great tool for our organization. Pros The ability to keep track of issues and parts for our machines. Can easily see how often these issues occur and how often parts are used. Cons Easier to use on the laptop than the phone. Sometimes with the small phone screen it is just quicker to find things or see it on the laptop. Review Source CS Carla S. General Foreman Used the software for: 3-5 years ### "We at KPBM love asset essentials and are so happy we moved from School Dude" September 22, 2025 4.0 It has been great. We have been able to instruct all of our lower level personnel on how to access the system and how to find what they are looking for. Pros I love the ability to access all pertinent information on a work order so easily. After we got all the assets built it went pretty smoothly. Cons It is a lot to put in all the information. But.... once we got the infrastructure built it is so easy to use. I also struggle a bit with the app version in making sure I do not have filters set. Review Source R Reviewer Maintenance Used the software for: Less than 1 year ### "Asset essentials " March 3, 2026 3.0 The security features seem to be good but it has to be updated on my phone quite frequently. I'm starting get like all the features it has but still would like it to be easier to maneuver around. Pros What i like most about asset essentials is that I can look at my pm's and add to them if need be. I can also keep up with my work orders. Cons Its not very user friendly for me anyways. It has taken me some time to get comfortable using it and I know it has alot more features I haven't used yet. Review Source Courtney G. Maintenance Tech Used the software for: 3-5 years ### "Asset Essentials: A Powerful CMMS with Room for Improvement" September 22, 2025 5.0 Asset Essentials is a powerful and reliable CMMS that provides a centralized solution for complex asset and maintenance management. Its strengths lie in its comprehensive features, mobile access, and excellent customer support. However, users should be prepared for a learning curve and some potential frustrations with the user interface and mobile app stability. The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives Pros its ability to help our center track and assign work orders, which is helpful for our maintenance requests because of the large center. Cons problems with filtering work orders, difficulty copying and pasting in text boxes, and issues with file attachments. Review Source Davis B. Management Associate Used the software for: Less than 1 year ### "We have been able to get some value from this product but it has taken a long time to implement. " April 27, 2018 3.0 Pros This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome. Cons It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need. Review Source AS Anthony S. Manager of Facilities Operations Maintenance Used the software for: 3-5 years ### "great software, still needs tweaked" January 24, 2022 4.0 it's good overall, wish we could minimize the tech's frustration with the app. Pros it is very easy to use, you can fix mistake relatively easy. when it works correctly, the mobile app is great. Cons we have had several issues with the app, not sure if it is all the app's fault or our wifi. Dude Solutions seems to be constantly updating something and that usually effects us downstream. the issue that is most common, the app will "refresh" while the tech is inputting data and erase, making them start over. Review Source R Reviewer Maintenance manager Used the software for: 3-5 years ### "Best on the market" January 19, 2022 5.0 There were a few hiccups in the very beginning, mostly due to the system being in a developmental stage. But everything was fixed with one phone call. Great customer service! Pros The layout is smooth. It was incredibly easy to make the transition from our old software. Cons Everything is organized in a logical order. Review Source R Reviewer Grounds Assistant Maintenance OPs Sup Used the software for: 3-5 years ### "Grounds Report" April 12, 2024 5.0 Pros I like that we can track our work and the ease of which the crews can track themselves and their work loads. Cons My biggest problem is I can't input the things that directly report to my group. We were not originally set up to be individual. The Grounds Dept. has grown and we need to be able to be more specific in what we do. This will allow us to accurately track those job types. I very much want to individualize the program for accurate measures. Review Source R Reviewer Maintenance Technician 2 Used the software for: 3-5 years ### "Love asset essential " August 10, 2023 3.0 We benefit from the overall idea of the entity. It helps organize our day. It gives us uniform structure for customers to request work. Pros The ability to see my work an know my work will in the field. I love haveing my assignments at my fingertips. The mobile app is a life saver. I wish it notified you better with new work orders. Cons It lags alot. The notification feature is terrible. My boss can send me a high priority work order an I won't see it or hear a notification for it for hours after it has been sent sometimes a whole day. And the work order has generated it just doesn't notify. So I could be in the same building but won't even know he just sent a critical work order until I open the app. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "Marty's Review" July 1, 2022 4.0 Pros It is very intuitive. The HELP menu is excellent. Tech support is outstanding. Cons 1\. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used. 2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "Great CMMS software" October 14, 2021 5.0 Pros Asset Essentials is very easy to use and has made our maintenance department far more effective. Its simple user interface made training employees very easy. Cons This software would be much better if you could integrate some of the internal features with themselves to create reports. Review Source R Reviewer Night Foreman Used the software for: 1-3 years ### "Help when you reach out for it." October 25, 2024 5.0 I am thankful to have it in living. It makes living more interesting to work with. Pros Getting the job done! Makes work much more worthy. Cons Time wait for process. Having the communication for help is a winner. Review Source R Reviewer Assit. Director Used the software for: 1-3 years ### "Asset Review" January 20, 2022 3.0 Pros we like all of the options but still liked mobile 311 better out in the field. Cons Its not user friendly when you have used mobile 311 and switch to this. Maps will not follow you like mobile 311. work order set up is very hard to under stand its more like as long as you create it for someone else its ok but when you want to create and take off right there you have create a work order then go back into it and enter info. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.