# Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitrix24 the right Online CRM solution for you? Explore 986 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (986) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows.“ January 24, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 AU Adrian U CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools“ September 19, 2025 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id.“ April 7, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.“ April 7, 2026 GF George F Volunteer Support WorkerCivic & Social Organization, 2 - 10 employeesUsed the software for: I used a free trial. “The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses.“ November 4, 2025 RC Remy C DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses.“ June 3, 2025 SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is not that great and it can take days to solve issues within the software.“ January 24, 2026 ## Showing most helpful reviews Showing 1-25 of 986 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paulo F. Finance Marketing and Advertising Used the software for: 6-12 months ### "Great task management platform. Great freemium version! " April 2, 2024 5.0 Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money! Pros For task management it's FREE, it's easy to set up, it's easy to use. Cons There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Because I needed a better task management tool. Review Source Response from Bitrix May 8, 2024 Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required Review Source Response from Bitrix June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. SS Shenella S. Customer relations Real Estate Used the software for: 6-12 months ### "Bitrix4 for CRM!" January 24, 2026 5.0 The software took some getting used to as it is a little complicated to learn at first. However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows. Pros Centralized point for all CRM and communication workflows. Keeps it all on one place at a good price ! Extensive options available for customization which helps make the software really a part of the business! Offers great tools for take management. Cons Initial set up takes time as it is not an easy software to use at first. Customer support is not that great and it can take days to solve issues within the software. Review Source Response from Bitrix February 2, 2026 Hi Shenella! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. CC Christopher C. CEO Logistics and Supply Chain Used the software for: 2+ years ### "POV Review on Bitrix24" September 19, 2024 3.0 Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off. Pros Open Channels and messaging integrations with mostly all social media platforms and the website builder. Cons I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area. Alternatives considered [Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Operations Hub](https://www.capterra.com/p/226298/PieSync/) Reason for choosing Bitrix24 Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Doesn't have Chat/Messaging integrations like that of Bitrix24. Review Source Response from Bitrix October 11, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Frank C. Independent Business Owner Alternative Medicine Used the software for: I used a free trial ### "Well established for large businesses" October 27, 2025 3.0 Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient Pros good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient Cons Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. Review Source Response from Bitrix October 29, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24, Frank. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. LC Lukasz C. IT Specjalist Wholesale Used the software for: 6-12 months ### "Much done, but still much to improve" August 22, 2024 3.0 I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me). Pros Great flexibility in the programme and the ability to add your own functions to many modules. Cons Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) More functions in one tool. Not just sales, but chat and HR Review Source Response from Bitrix August 27, 2024 Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community! FD Francesco D. CEO Arts and Crafts Used the software for: I used a free trial ### "If you need a tool to make your business simple, look elsewhere" September 23, 2024 3.0 Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it Pros Surely it's full of features, basically anything a CRM can have. Cons Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too. Alternatives considered [Flowlu](https://www.capterra.com/p/166656/FLowlu/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Bitrix24 I didn't actually. I moved to anther CRM, Freedcamp. Review Source Response from Bitrix September 27, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. VM Vinod M. Director of Global Operations Logistics and Supply Chain Used the software for: 2+ years ### "For our ops team, bitrix24 mixes communication and task tracking." July 2, 2025 5.0 It has served as a replacement for a hodgepodge of spreadsheets, emails and chats. Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions. Pros The CRM, task management and chat functionality all work seamlessly. We utilize it to manage shipments, assign tasks and maintain all vendor communications. Cons Bitrix can be daunting to beginners too many modules and functions to check before you can start your search. Review Source Response from Bitrix July 9, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24, Vinod. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "All Services under One Advanced Umbrella" January 9, 2025 5.0 24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru. Pros Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella. Cons I'm much OK with all modules it has, nothing to air for now. Review Source Response from Bitrix January 15, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success. CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Bitrix gets the job done." June 4, 2025 4.0 Used Bitrix for patient enrollment to pull up their accounts and keep notes on services or appointments. Pros Can be used for more than one thing. Similar to Salesforce, it was meant for another type of function but works just fine for our purposes. Its got a lot of features that are very helpful. Cons The navigating can be difficult depending on what you are trying to do. If you leave a page, you have to start completely over. Review Source Response from Bitrix June 17, 2025 Hi Carla! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. MZ Mahe Z. Human Resource Management Consulting Used the software for: 6-12 months ### "Bitrix as a user " October 24, 2024 4.0 I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well . Pros I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting . and it is easy to use . Cons Limited time for free version of bitrix 24 Review Source Response from Bitrix November 5, 2024 Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations. YA Yusuf A. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "General review" February 28, 2025 2.0 Pros Cheap, costumizable, always update and affordable Cons Slow, bad support service, limited report dashboard Review Source Response from Bitrix March 3, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. AZ Ali Z. Zeyyun Program Development Used the software for: I used a free trial ### "The comprehensive review of all details, frankly " May 15, 2025 5.0 Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending Cons The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen Review Source Response from Bitrix May 19, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Ali. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. FG Facundo G. Remote OPI and VRI Interpreter Telecommunications Used the software for: 1-2 years ### "Bitrix, a GREAT team management platform" November 30, 2024 5.0 My use of Bitrix was mainly limited to the use of its messaging, for supervisors and other work colleagues. I never had any problems with those functionalities, maybe sometimes the chats were down and difficult to see when there were many members in a team, but the platform was functional. Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information. Pros Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective. Cons What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved. Review Source Response from Bitrix December 4, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Facundo! We look forward to continuing to support your firm's growth and success. SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Why Bitrix24 is the Best for BIM" September 10, 2024 5.0 Pros Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps. Instant messaging and live chat are the key features which I like using. Cons Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need. Review Source Response from Bitrix September 27, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. Ankit D. Digital Marketing Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Excellent project management program" March 4, 2025 5.0 I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. Pros It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats & video calls, meetings, calendar, time tracking, task reminders, document sharing etc. Cons It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. Review Source Response from Bitrix March 7, 2025 Hi Ankit! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. TH Teresa H. Accounts and Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Try it - you'll like it!" August 27, 2024 5.0 Very good. Relatively easy to use and customise for our business. Pros Customisable, relatively easily with support from notes and bitrix chat support. Cons Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand. Review Source Response from Bitrix August 30, 2024 Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business. PC Pietro C. Project Manager Internet Used the software for: 2+ years ### "Bitrix24 is a good Task Management Software" October 14, 2024 4.0 Support is fast and solution orientated. Pros Many functions, acts a global enterprise solution. Cons Some features and functions are not elaborated and thought well. Review Source Response from Bitrix October 17, 2024 Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. bH brian H. owner Marketing and Advertising Used the software for: Less than 6 months ### "Support have good knowleage" November 25, 2024 4.0 I am more and less new, but they are good to help us Pros I get my solution and I can now work better Cons The support Waite time was the worst, took to long time Review Source Response from Bitrix December 5, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. CM Cheryl M. Ceo Alternative Medicine Used the software for: 1-2 years ### "Does the job" September 1, 2024 3.0 Used for couple of years it has good functionality but not for a beginner Pros It had good features and did what it needed to do Cons Not the most user friendly interface found it complex at times Review Source Response from Bitrix September 2, 2024 Thank you for your feedback, Cheryl! We understand that the interface can be complex at times, especially for beginners, and we appreciate your input as we work to improve the user experience. Talk to a Capterra advisor for free and get results within 15 minutes.