--- title: "Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bitrix24 the right CRM solution for you? Explore 997 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/113540/Bitrix24/reviews/" page_type: "reviews" language: "en" --- Bitrix24 4.2 (997) [View alternatives](https://www.capterra.com/p/113540/Bitrix24/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform.“ June 23, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned.“ June 23, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id.“ April 7, 2026 AU Adrian U CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools“ September 19, 2025 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes.“ May 1, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.“ April 7, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should.“ May 1, 2026 ## Showing most helpful reviews Showing 1-25 of 997 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurudeen O. Business Outreach Analyst Telecommunications Used the software for: Less than 6 months ### "Powerful All-in-One CRM with a Steep Learning Curve" May 1, 2026 5.0 My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. Pros What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. Cons What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. Review Source Response from Bitrix May 20, 2026 Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. SK Sven K. System IT und Marketing Renewables & Environment Used the software for: 6-12 months ### "System IT und Marketing" June 4, 2025 4.0 We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. Alternatives considered [HERO Software](https://www.capterra.com/p/238470/Hero-Software/) Reason for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The main reason for the switch is indeed the price-performance ratio. Review Source Response from Bitrix June 6, 2025 Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required Review Source Response from Bitrix June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. JA Jan A. Founder Non-Profit Organization Management Used the software for: I used a free trial ### "Easy and Simple app" January 5, 2025 5.0 A great and simple experience. Great way to handle your business and employees. Pros The great overview and desktop layout. The many features. The simple and easy way to handle your business Cons Nothing Yet. I am still testing and I am almost sure this is my platform. Switched from [SmartSuite](https://www.capterra.com/p/242046/SmartSuite/) More simple and easy platform to manage your business Review Source Response from Bitrix January 15, 2025 Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Very powerful all-in-one tool, but complex to master" April 13, 2026 4.0 Pros What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows. Cons What I liked least about Bitrix24 is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time. Review Source Response from Bitrix April 15, 2026 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon! GC G C. New Business Development Marketing and Advertising Used the software for: 1-2 years ### "Try it! Bitrix is our pick and we've tried a lot of what's out there." August 21, 2024 4.0 great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc.... Pros all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units. Cons hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Bitrix24 ease of use and consolidation of tools/use cases Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) bitrix was able to consolidate a bunch. i just wish it had OKR capability Review Source Response from Bitrix September 6, 2024 Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. rK raj K. Managing director Consumer Goods Used the software for: 1-2 years ### "A powerful all-in-one platform, but needs better support for India" August 28, 2025 5.0 Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better. The inventory management option is highly welcomed here, as many businesses are actively looking for reliable inventory solutions. It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India. In addition, WhatsApp integration without depending on third-party apps would be a great advantage, especially with support for Indian payment platforms. Pros I really like the clean UI design and the wide range of options Bitrix24 provides to manage different business processes. It is also value for money, with good customer support (though sometimes a little slow). Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use. The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars. One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents. Cons Some features are not fully localized for India. For example, UPI payment automation and native WhatsApp integration are missing, and these are very important for businesses here. Inventory is good, but it can be further improved for the Indian market. Review Source Response from Bitrix September 10, 2025 Thank you for your comprehensive review of Bitrix24, Raj! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. GF George F. Volunteer Support Worker Civic & Social Organization Used the software for: I used a free trial ### "Exploring Bitrix 24 " November 4, 2025 4.0 Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. Pros Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. Cons The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. Review Source Response from Bitrix November 12, 2025 Hi George. Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. VM Vinod M. Director of Global Operations Logistics and Supply Chain Used the software for: 2+ years ### "For our ops team, bitrix24 mixes communication and task tracking." July 2, 2025 5.0 It has served as a replacement for a hodgepodge of spreadsheets, emails and chats. Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions. Pros The CRM, task management and chat functionality all work seamlessly. We utilize it to manage shipments, assign tasks and maintain all vendor communications. Cons Bitrix can be daunting to beginners too many modules and functions to check before you can start your search. Review Source Response from Bitrix July 9, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24, Vinod. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. MN Maryanne N. Sales Specialist Broadcast Media Used the software for: 2+ years ### "Intuitive Platform For Managing Tasks & Projects " January 14, 2025 5.0 It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. Pros This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. Cons Bitrix24 is fine by me and has no issues. Review Source Response from Bitrix January 15, 2025 Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. RP Rebeca P. Graphic design Graphic Design Used the software for: 6-12 months ### "All in one CRM" October 15, 2025 5.0 Would not really say anything too bad about it. I think it's the best CRM I have worked with so far. It is like having an item company within a tool or item. Pros I like its layout; it's very customizable, and it's easy to set goals or organize my tasks. It is interactive and enjoyable to use. Cons I have used it for a little while and honestly, I can't say I dislike it about Bitrix. If I had a complaint, it might be regarding having more free options for editing the page. Review Source Response from Bitrix October 31, 2025 Thank you for your comprehensive review of Bitrix24, Rebeca. Our goal is to provide a versatile platform that supports a variety of work processes, and it sounds like Bitrix24 is aligning well with your needs. LR Luca R. Business Development Manager Online Media Used the software for: 6-12 months ### "Good as a starting platform" March 29, 2025 3.0 As the first platform we used as a database, we were overall satisfied, despite it is not as deep as the current and more developed software and tools. Pros It was our first Sales management platform, so it was good since we had nothing else to compare with. We were overall happy with the service Cons It was not as developed and deep as a tool, for example, Salesforce, allows fewer things, despite being enough if you don't need a lot of things, but just a database. Review Source Response from Bitrix April 16, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Luca. Ankit D. Digital Marketing Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Excellent project management program" March 4, 2025 5.0 I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. Pros It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats & video calls, meetings, calendar, time tracking, task reminders, document sharing etc. Cons It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. Review Source Response from Bitrix March 7, 2025 Hi Ankit! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. MN Muna N. Independent Business Owner Retail Used the software for: I used a free trial ### " My experience with Bitrix24" January 26, 2026 5.0 There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. Pros What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated Cons What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. Review Source FG Facundo G. Remote OPI and VRI Interpreter Telecommunications Used the software for: 1-2 years ### "Bitrix, a GREAT team management platform" November 30, 2024 5.0 My use of Bitrix was mainly limited to the use of its messaging, for supervisors and other work colleagues. I never had any problems with those functionalities, maybe sometimes the chats were down and difficult to see when there were many members in a team, but the platform was functional. Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information. Pros Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective. Cons What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved. Review Source Response from Bitrix December 4, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Facundo! We look forward to continuing to support your firm's growth and success. CTAS Cornelius Tian Andi S. Owner Farming Used the software for: Less than 6 months ### "Bitrix24 Review" April 6, 2025 5.0 Pros Can collaborate with teams or peers easily Cons Bitrix24 sometimes is hard to be accessed Review Source Response from Bitrix April 16, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24. DL Deanna L. Freelancer Wholesale Used the software for: 1-2 years ### "Complex but worth it!" September 30, 2024 5.0 I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one. Pros The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed. Cons Performance issues sometimes and issues when trying to use the mobile app. Review Source Response from Bitrix October 11, 2024 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success. PU Paulinus U. Creative Writer Religious Institutions Used the software for: 2+ years ### "New User Bitrix24 Experience " September 30, 2024 5.0 Pros I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place. Cons I have never come across even a slight bug on Bitrix24 even though I am a new user. Review Source Response from Bitrix October 2, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success. AM Anna M. HR Marketing and Advertising Used the software for: 1-2 years ### "My humble opinion as a beginner" September 14, 2024 3.0 I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think Pros I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it. Cons As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn. Review Source Response from Bitrix September 27, 2024 Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. dP diego P. ict manager Consumer Goods Used the software for: Less than 6 months ### "a powerfull crm" March 26, 2025 4.0 Pros we use it as a crm, for our group of operator. we write down intervent number, done\\to do with photos and attach Cons web app non very user friendly, app is better Review Source Response from Bitrix April 1, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.