--- title: "Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bitrix24 the right Construction CRM solution for you? Explore 1003 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113540/Bitrix24/reviews/" page_type: "reviews" language: "en" --- Bitrix24 4.2 (1003) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform.“ June 23, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned.“ June 23, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id.“ April 7, 2026 AU Adrian U CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools“ September 19, 2025 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes.“ May 1, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.“ April 7, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should.“ May 1, 2026 ## Showing most helpful reviews Showing 1-25 of 1003 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ITORO E. Deputy Head Contracting and Account Management Hospitality Used the software for: 1-2 years ### "Bitrix24 is a 5-star Software" January 3, 2025 5.0 I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more Pros Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM Cons nothing to dislike about bitrix.24 it surpasses all other related software Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Bitrix24 offered more value and ease of use as compared to Trello Review Source Response from Bitrix24 January 15, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project management, reports, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success. SK Sven K. System IT und Marketing Renewables & Environment Used the software for: 6-12 months ### "System IT und Marketing" June 4, 2025 4.0 We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. Alternatives considered [HERO Software](https://www.capterra.com/p/238470/Hero-Software/) Reason for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The main reason for the switch is indeed the price-performance ratio. Review Source Response from Bitrix24 June 6, 2025 Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix24 September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. SB Sifiso B. Project Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Bitrix24 Review" June 16, 2026 5.0 What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. The initial setup and customization process also required more effort than expected Pros Rated among the top project management software solutions for ease of use, collaboration, and task tracking. Cons The interface can feel cluttered and overwhelming, especially for new users. There is a steep learning curve because of the large number of features. Some users find the mobile app less intuitive than the desktop version. Customization and setup can be time-consuming for small teams. Performance may occasionally feel slow, particularly when working with large amounts of data. Certain advanced features are only available on higher-tier plans. Review Source Response from Bitrix24 June 24, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Sifiso! We look forward to continuing to support your firm's growth and success. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required Review Source Response from Bitrix24 June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix24 May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix24 February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Orçun E. Partner Construction Used the software for: 1-2 years ### "Great all in one CRM solution" January 31, 2025 5.0 Pros Best part of Bitrix24 that I love is it combines all resources I require in one CRM. Cons Bitrix24 is quite hard to use at the start and learning curve is so long. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Features of Bitrix24 suits our requirements in a better way. Review Source Response from Bitrix24 February 3, 2025 Hi Orçun! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix24 January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. FT Federico T. PM Outdoor and Circus Arts Arts and Crafts Used the software for: 1-2 years ### "Take a good look around before falling on Bitrix" October 31, 2024 2.0 I am forced to use it in my company, but basically we only use CRM and internal messaging. Other ERPs that I have studied and that I use for other projects are much more intuitive and immediate. Pros It's fair to say that in its free version it still has enough usable features. Cons The usability, the layout and graphics settings and, in general, the user experience that requires a very long learning curve. The entire platform system (colors, positions, fonts, notifications...) is baroque and the functions are not at all intuitive. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) I changed jobs and the new company uses Bitrix24, so I was forced to. Review Source Response from Bitrix24 November 8, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Federico. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. MB MArco B. Sales Telecommunications Used the software for: 1-2 years ### "Bitrix CRM " October 22, 2024 4.0 It was good. i use it every day as my CRM software. It help me manage customer needs Pros First that it has a free version to try and understand before buy it. Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :) Cons Interface is a little too complex and colorfull. it has few personalization option for me Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Cost and complexity. Bitrix is very simple in comparison to other CRM Review Source Response from Bitrix24 October 25, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success. rK raj K. Managing director Consumer Goods Used the software for: 1-2 years ### "A powerful all-in-one platform, but needs better support for India" August 28, 2025 5.0 Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better. The inventory management option is highly welcomed here, as many businesses are actively looking for reliable inventory solutions. It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India. In addition, WhatsApp integration without depending on third-party apps would be a great advantage, especially with support for Indian payment platforms. Pros I really like the clean UI design and the wide range of options Bitrix24 provides to manage different business processes. It is also value for money, with good customer support (though sometimes a little slow). Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use. The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars. One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents. Cons Some features are not fully localized for India. For example, UPI payment automation and native WhatsApp integration are missing, and these are very important for businesses here. Inventory is good, but it can be further improved for the Indian market. Review Source Response from Bitrix24 September 10, 2025 Thank you for your comprehensive review of Bitrix24, Raj! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. AS Aaron S. Graphic Designer Computer Software Used the software for: 6-12 months ### "i like Bitrix24 because of its collaboration" January 12, 2026 4.0 Pros Bitrix24 offers a lot of features in one platform, from project management to communication and CRM. It can be useful if you want everything in one place. Cons There are many collaboration tools available, including chat, tasks, and file sharing. It’s helpful for keeping conversations and work centralized, especially across departments. Review Source Response from Bitrix24 January 21, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aaron! MT Mahendra T. CEO Industrial Automation Used the software for: Less than 6 months ### "Save yourself time, energy and hard earned money. Avoid Bitrix24" April 23, 2025 1.0 Pros There is not much to like as their service is pathetic, lots of miscommunication, and no higher authority to resolve this. Cons I am writing this post as official feedback regarding the highly unprofessional and unsatisfactory experience we have had with Bitrix24 Intreface and their AllCAD Services Private Limited. Post making the full payment to implement CRM in our company on the 28th of March 2025. As these services were offered by AllCAD Services Private Limited and here we are on the 23rd of April 2025, without the CRM being fully functional. Repeated escalations to associates, superiors, and \[sensitive content hidden\] have fallen on deaf ears. Reasons for not going live till date is: 1. They have other meetings lined up with other customers, 2. We have to be available as per their calendar slots, 3. They do not book your calendar for meets, 4. Pre sales associate is doing implementation without any sound technical knowledge. 5. Expert Technical assoicate is mosltly busy with other customers. 6. Superiors are busy travelling and ignoring escalations in the whatsapp group chats. We have invested more than 30 hours of our time to ensure the process implementations is not delayed. Moreover, we are surprised that an escalation email to \[sensitive content hidden\] has been ignored completely. I just hope they are aware of their services in one of the most competitive market of CRM solutions. Salesforce Zoho Odoo HubSpot Hope you are not providing a similar service like them!!! Review Source Response from Bitrix24 April 29, 2025 Thank you for sharing your feedback, Mahendra. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. ML Malachi L. Director of African Leadership Programs Non-Profit Organization Management Used the software for: 2+ years ### "We Made bitrix24 our nonprofit organization’s digital home." June 8, 2025 4.0 We have consolidated our outreach and operations under the same roof. It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit. Pros Bitrix24 is the all-in-one platform for us: CRM, Task management, Internal chat. In a small team it kept me from having to constantly switch between 4–5 different apps at any given time. I really appreciate intranet and calendar options. Cons The interface is not exactly the most intuitive. We all took a couple of weeks to adjust. But it work smooth after some experience. Review Source Response from Bitrix24 June 17, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Malachi! It's great to hear that our platform plays a crucial role in your organization. We look forward to continuing to support your growth and success! VR Verified Reviewer Administrative assistant Hospital & Health Care Used the software for: 6-12 months ### "Bitrix24 is outstanding interface" February 18, 2025 4.0 Overall experience with bitrix24 is good . its flexibility and interface is outstanding Pros I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet Cons Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn Review Source Response from Bitrix24 February 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "All Services under One Advanced Umbrella" January 9, 2025 5.0 24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru. Pros Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella. Cons I'm much OK with all modules it has, nothing to air for now. Review Source Response from Bitrix24 January 15, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success. RL Ross L. Interpreter Health, Wellness and Fitness Used the software for: 1-2 years ### "Avoid this subroutine " March 11, 2025 2.0 Overall it made things harder not easier. Pros The design was very colorful and pleasing. Cons Navigation and use was awkward and time consuming. Review Source Response from Bitrix24 March 12, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. MN Muna N. Independent Business Owner Retail Used the software for: I used a free trial ### " My experience with Bitrix24" January 26, 2026 5.0 There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. Pros What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated Cons What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. Review Source MLS Mareedu Lokesh S. Sr. Life Sciences Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Bitrix the sole survivor " December 5, 2024 5.0 Overall it was very good and best tool for managing Pros It is very user friendly and has lots of storage Cons But a bit slower than expected but still can manage candidate Review Source Response from Bitrix24 December 9, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. FG Facundo G. Remote OPI and VRI Interpreter Telecommunications Used the software for: 1-2 years ### "Bitrix, a GREAT team management platform" November 30, 2024 5.0 My use of Bitrix was mainly limited to the use of its messaging, for supervisors and other work colleagues. I never had any problems with those functionalities, maybe sometimes the chats were down and difficult to see when there were many members in a team, but the platform was functional. Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information. Pros Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team. As for the messaging and notifications functionality, I found it very good and perhaps “traditional”, but effective. Cons What I have to say is that the platform has many functionalities that perhaps are not taken advantage of because everything is quite messy and even chaotic due to the amount of elements on the screen that are seen, this should be improved. Review Source Response from Bitrix24 December 4, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Facundo! We look forward to continuing to support your firm's growth and success. DA Djaffar A. Technical Manager Information Technology and Services Used the software for: 2+ years ### "Best tool for collaboration" October 30, 2024 5.0 Very nice experience. We recommanded this product to many friends. Pros CRM, collabortive tools and continous improvment and innovation Cons In CRM some features are slow to load information (like deals) Review Source Response from Bitrix24 November 7, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success. DL Deanna L. Freelancer Wholesale Used the software for: 1-2 years ### "Complex but worth it!" September 30, 2024 5.0 I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one. Pros The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed. Cons Performance issues sometimes and issues when trying to use the mobile app. Review Source Response from Bitrix24 October 11, 2024 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success. AM Anna M. HR Marketing and Advertising Used the software for: 1-2 years ### "My humble opinion as a beginner" September 14, 2024 3.0 I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think Pros I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it. Cons As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn. Review Source Response from Bitrix24 September 27, 2024 Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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