--- title: "Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bitrix24 the right CRM solution for you? Explore 1006 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113540/Bitrix24/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Bitrix24 4.2 (1006) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform.“ June 23, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes.“ May 1, 2026 RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned.“ June 23, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 RA Ramadhan A AI Governance Graduate OfficerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication.“ June 23, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should.“ May 1, 2026 SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows.“ January 24, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id.“ April 7, 2026 ## Showing most helpful reviews Showing 1-25 of 1006 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furkan A. DESİGN SERVICES Design Used the software for: 6-12 months ### "Powerful all-in-one platform with a small learning curve" August 1, 2026 4.0 Overall, my experience has been very positive. After spending some time learning the platform, it became an important part of managing projects and customer relationships. It’s not the simplest tool to start with, but the flexibility and wide range of features make it a solid choice for growing businesses. I would recommend it to teams looking for an all-in-one business management solution. Pros Bitrix24 brings many business tools together in a single platform, which makes daily work much easier. I mainly used it for CRM, task management, and internal communication, and having everything connected saved a lot of time. The automation features are useful, and the level of customization is impressive once you understand how the system works. It offers great value considering how many features are included. Cons The platform has a learning curve because there are so many features available. Some settings and menus can feel overwhelming for new users, and the interface occasionally feels crowded. Initial setup also takes some time if you want to customize workflows properly. Review Source Response from Bitrix24 August 7, 2026 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Furkan! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix24 February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix24 September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. SB Sifiso B. Project Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Bitrix24 Review" June 16, 2026 5.0 What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. The initial setup and customization process also required more effort than expected Pros Rated among the top project management software solutions for ease of use, collaboration, and task tracking. Cons The interface can feel cluttered and overwhelming, especially for new users. There is a steep learning curve because of the large number of features. Some users find the mobile app less intuitive than the desktop version. Customization and setup can be time-consuming for small teams. Performance may occasionally feel slow, particularly when working with large amounts of data. Certain advanced features are only available on higher-tier plans. Review Source Response from Bitrix24 June 24, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Sifiso! We look forward to continuing to support your firm's growth and success. RA Ramadhan A. AI Governance Graduate Officer Education Management Used the software for: 6-12 months ### "Powerful Collaboration Platform with Room for Task Automation Improvements" June 23, 2026 4.0 My experience with Bitrix24 has been positive overall. The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication. During my use of the platform, I identified an opportunity to improve the recurring task workflow and shared this feedback with the support team. I was pleased to learn that a similar enhancement request is already under consideration by the development team. This responsiveness to user feedback reflects a commitment to continuous improvement. Pros Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform. I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned. The platform is feature-rich and supports a wide range of business operations. Cons One area that could be improved is the process of creating recurring tasks. While recurring tasks are available through task templates, it would be more user-friendly if users could make a task recurring directly from the task creation or editing interface. This would simplify common use cases such as attendance tracking, routine check-ins, periodic reporting, and recurring reminders. Review Source Response from Bitrix24 July 1, 2026 Hi Ramadhan! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Nurudeen O. Business Outreach Analyst Telecommunications Used the software for: Less than 6 months ### "Powerful All-in-One CRM with a Steep Learning Curve" May 1, 2026 5.0 My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. Pros What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. Cons What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. Review Source Response from Bitrix24 May 20, 2026 Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Kamini V. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Flexible Platform for Everyday Team Collaboration" August 10, 2026 5.0 Using bitrix24 so far has proved useful. It is beneficial to have your tasks communication and project management tools all within in the same hub. It has been slightly hard in the beginning to adapt to Bitrix24 however the work and collaboration efforts has improve significantly. Pros Bitrix24 helps integrate your communication, tasks, file sharing, and other collaboration with one single workspace. And what’s better, getting it done in a central workspace, particularly with a couple of tasks or when coordinating with team members. Cons The system is feature rich and thus there are many elements to become acquainted with. The interface also seems a little cluttered when more than one module is in operation concurrently. Review Source Response from Bitrix24 August 12, 2026 Hi Kamini! Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value your feedback, as it helps us continuously improve and better serve your needs. AR Ansuman R. Ecom Manager Retail Used the software for: 2+ years ### "A Great value Project Management platform." July 29, 2026 5.0 It has been a reliable platform for managing projects, collaborating with teams, and organizing day-to-day business operations. The combination of CRM, communication, and task management tools improves productivity and keeps work centralized. Pros It has impressive set of business collaboration tools in one platform, including CRM, project management, task tracking, team communication, document sharing, and workflow automation. I liked the level of customization available and the ability to manage multiple business processes without needing separate applications. Cons The platform includes many features, which can make the interface feel overwhelming for first-time users. Some advanced settings take time to learn, and performance can occasionally slow down when working with large amounts of data. Customer support is helpful but response times can vary. Review Source Response from Bitrix24 August 3, 2026 Hi Ansuman! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Very powerful all-in-one tool, but complex to master" April 13, 2026 4.0 Pros What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows. Cons What I liked least about Bitrix24 is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time. Review Source Response from Bitrix24 April 15, 2026 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon! Arnel O. Social media manager Apparel & Fashion Used the software for: Less than 6 months ### "A Powerful Platform for Managing Business Operations" August 10, 2026 5.0 Overall, my experience with Bitrix24 has been positive. It helped me manage tasks, track customer interactions, and collaborate more efficiently. While there was a learning curve in the beginning, I found it to be a useful platform once I became familiar with its features. It offers a good balance of CRM, project management, and team collaboration tools in a single system. Pros What I liked most about Bitrix24 was having multiple business tools in one place. The CRM, task management, communication, and project tracking features helped keep everything organized without needing several separate platforms. Cons The platform has a lot of features, which is great, but it can feel overwhelming at first. It took me some time to learn where everything was and how to make the most of the available tools. Review Source Response from Bitrix24 August 25, 2026 Hi Arnel! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in customer interactions and collaboration within your company. Orçun E. Partner Construction Used the software for: 1-2 years ### "Great all in one CRM solution" January 31, 2025 5.0 Pros Best part of Bitrix24 that I love is it combines all resources I require in one CRM. Cons Bitrix24 is quite hard to use at the start and learning curve is so long. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Features of Bitrix24 suits our requirements in a better way. Review Source Response from Bitrix24 February 3, 2025 Hi Orçun! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix24 January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. Paulo F. Finance Marketing and Advertising Used the software for: 6-12 months ### "Great task management platform. Great freemium version! " April 2, 2024 5.0 Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money! Pros For task management it's FREE, it's easy to set up, it's easy to use. Cons There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Because I needed a better task management tool. Review Source Response from Bitrix24 May 8, 2024 Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth. rK raj K. Managing director Consumer Goods Used the software for: 1-2 years ### "A powerful all-in-one platform, but needs better support for India" August 28, 2025 5.0 Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better. The inventory management option is highly welcomed here, as many businesses are actively looking for reliable inventory solutions. It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India. In addition, WhatsApp integration without depending on third-party apps would be a great advantage, especially with support for Indian payment platforms. Pros I really like the clean UI design and the wide range of options Bitrix24 provides to manage different business processes. It is also value for money, with good customer support (though sometimes a little slow). Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use. The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars. One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents. Cons Some features are not fully localized for India. For example, UPI payment automation and native WhatsApp integration are missing, and these are very important for businesses here. Inventory is good, but it can be further improved for the Indian market. Review Source Response from Bitrix24 September 10, 2025 Thank you for your comprehensive review of Bitrix24, Raj! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. GF George F. Volunteer Support Worker Civic & Social Organization Used the software for: I used a free trial ### "Exploring Bitrix 24 " November 4, 2025 4.0 Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. Pros Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. Cons The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. Review Source Response from Bitrix24 November 12, 2025 Hi George. Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. MT Mahendra T. CEO Industrial Automation Used the software for: Less than 6 months ### "Save yourself time, energy and hard earned money. Avoid Bitrix24" April 23, 2025 1.0 Pros There is not much to like as their service is pathetic, lots of miscommunication, and no higher authority to resolve this. Cons I am writing this post as official feedback regarding the highly unprofessional and unsatisfactory experience we have had with Bitrix24 Intreface and their AllCAD Services Private Limited. Post making the full payment to implement CRM in our company on the 28th of March 2025. As these services were offered by AllCAD Services Private Limited and here we are on the 23rd of April 2025, without the CRM being fully functional. Repeated escalations to associates, superiors, and \[sensitive content hidden\] have fallen on deaf ears. Reasons for not going live till date is: 1. They have other meetings lined up with other customers, 2. We have to be available as per their calendar slots, 3. They do not book your calendar for meets, 4. Pre sales associate is doing implementation without any sound technical knowledge. 5. Expert Technical assoicate is mosltly busy with other customers. 6. Superiors are busy travelling and ignoring escalations in the whatsapp group chats. We have invested more than 30 hours of our time to ensure the process implementations is not delayed. Moreover, we are surprised that an escalation email to \[sensitive content hidden\] has been ignored completely. I just hope they are aware of their services in one of the most competitive market of CRM solutions. Salesforce Zoho Odoo HubSpot Hope you are not providing a similar service like them!!! Review Source Response from Bitrix24 April 29, 2025 Thank you for sharing your feedback, Mahendra. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Bitrix gets the job done." June 4, 2025 4.0 Used Bitrix for patient enrollment to pull up their accounts and keep notes on services or appointments. Pros Can be used for more than one thing. Similar to Salesforce, it was meant for another type of function but works just fine for our purposes. Its got a lot of features that are very helpful. Cons The navigating can be difficult depending on what you are trying to do. If you leave a page, you have to start completely over. Review Source Response from Bitrix24 June 17, 2025 Hi Carla! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. LR Luca R. Business Development Manager Online Media Used the software for: 6-12 months ### "Good as a starting platform" March 29, 2025 3.0 As the first platform we used as a database, we were overall satisfied, despite it is not as deep as the current and more developed software and tools. Pros It was our first Sales management platform, so it was good since we had nothing else to compare with. We were overall happy with the service Cons It was not as developed and deep as a tool, for example, Salesforce, allows fewer things, despite being enough if you don't need a lot of things, but just a database. Review Source Response from Bitrix24 April 16, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Luca. YA Yusuf A. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "General review" February 28, 2025 2.0 Pros Cheap, costumizable, always update and affordable Cons Slow, bad support service, limited report dashboard Review Source Response from Bitrix24 March 3, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. CTAS Cornelius Tian Andi S. Owner Farming Used the software for: Less than 6 months ### "Bitrix24 Review" April 6, 2025 5.0 Pros Can collaborate with teams or peers easily Cons Bitrix24 sometimes is hard to be accessed Review Source Response from Bitrix24 April 16, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24. MLS Mareedu Lokesh S. Sr. Life Sciences Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Bitrix the sole survivor " December 5, 2024 5.0 Overall it was very good and best tool for managing Pros It is very user friendly and has lots of storage Cons But a bit slower than expected but still can manage candidate Review Source Response from Bitrix24 December 9, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. SK Sumesh K. Freelancer Information Technology and Services Used the software for: I used a free trial ### "Pro-friendly Business Management Tool" January 24, 2025 5.0 Really a Pro-friendly application for the users who looks a different experience in Business Management Tools Pros The user experience and User Interface are really amazing Review Source Response from Bitrix24 January 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. MZ Mahe Z. Human Resource Management Consulting Used the software for: 6-12 months ### "Bitrix as a user " October 24, 2024 4.0 I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well . Pros I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting . and it is easy to use . Cons Limited time for free version of bitrix 24 Review Source Response from Bitrix24 November 5, 2024 Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations. SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Why Bitrix24 is the Best for BIM" September 10, 2024 5.0 Pros Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps. Instant messaging and live chat are the key features which I like using. Cons Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need. Review Source Response from Bitrix24 September 27, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. Rausibell M. SVP of Marketing Retail Used the software for: 6-12 months ### "Bitrix24 transforms immediate searches" May 17, 2023 5.0 Bitrix24 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels. Pros If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact. Cons The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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