# Page 7 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 7 - Reviews of Phorest ## Showing most helpful reviews Showing 151-175 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Timea B. Salon owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The best salon software I had!" October 14, 2016 5.0 I have tried a couple of different salon softwares before but Phorest is the best! It does everything you need to have a successful salon. Definitely worth the money you spend on it. Pros everything Cons there isn't anything I don't like, it seems a bit complicated to start with as there's a lot of features (what you need) but once you start using it becomes easy. Review Source AB Anna B. Owner Used the software for: Less than 6 months ### "Stressful, hectic, traumatic " June 26, 2018 2.0 Better time clock management Better reports and end of week emails Loved the communication to our clients reminders and follow up emails Pros I loved the reports, the ease of using it on a mobile device, the communication it kept up on with our clients, and the ease of rebooking clients. Cons Not being able to book clients in for the correct time frame, not being able to book tanning appointments or packages, having to schedule a training to learn how to operate the software during my business hours, not having customer support available Review Source KW Kristen W. Used the software for: ### "HORRIBLE customer support " November 2, 2016 3.0 Tried the free trial, everything seemed o.k. How ever, in order to actually see how the system works you need to pay the initial set up fee of $500 US. Then they proceed to set up your system, the phone calls to set up are rushed with dozens of mistakes in the system before you even start. It's a complete mess! After the initial set up and 1 hour training I decided that this wasn't the system for our company. I've sent well over half a dozen emails explaining why I would like a refund and would not like to use the system and no one is responding. Only thing I'm receiving is more bill for charges to my credit card. I now will have to call my credit card company to block phorest from taking payments . Once they have your money forget getting any answers back from them if your unhappy with the services. I would never recommend any company to use them. Worst customer service out there. Review Source LR Linda R. Owner Used the software for: Less than 6 months ### "So far it appears to be what we want" August 11, 2017 5.0 Pros All together in one package, dairy, marketing, sales, stock control etc on line sales & links to Facebook Instagram etc Cons Expensive and on going costs could be high depending on SMS usage. Treat cards are expensive & I didn't realise you don't need them as the points can be put on automatically Review Source GD Gm D. KTF Health, Wellness and Fitness Used the software for: Less than 6 months ### "Facilitates online booking and avoids time on the phone" March 10, 2023 5.0 Phorest makes online bookings easy and is a time saver. Pros It allows clients to schedule appointments when it suits them without any queueing and even outside of office hours. Cons It is less powerful when you want to select multiple services in one appointment - still works but a little more confusing. Review Source LD Lara D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fabulous service from start to installation. Continued support always top notch! " July 10, 2017 5.0 I can view what's going on in the salon whenever I am in the world. I can use the reports for different things, which are so useful. I can use the software to cash up and print everything off neatly! Pros Ease of use, online bookings, the app, the support, the amount of reports I can use, all are so useful! and just everything else that comes with the software ! It's amazing! Cons Want to be able to put people on the waiting list on multiple days with one click, at the moment you have to add them each day they would like Review Source ND Nancy D. Marketing/IT Manager Used the software for: Less than 6 months ### "Amazingly easy transfer" February 16, 2018 5.0 Pros It's capabilities and mobile app convenience. The access that our clients have to the system. User voice in the system allows suggestions to better services, create new possibilities, and to make the actual user's voice heard to make a difference with the software. Great customer support! It was very easy to switch from our old salon software to Phorest. Cons It's still a little bit quirky, but the support line is very helpful and always available to troubleshoot. Review Source LB Lucy B. Salon Director Used the software for: Less than 6 months ### "This software has changed my life! " January 6, 2018 5.0 Pros It made Christmas in my salon run the best yet. Adequate appointments with sufficient turnaround time enabled all of us in the salon to be far less stressed and under pressure. Love it, love it, love it! Cons The fact that I can't set a maximum amount of treatments (i.e massage) for each day. We have to physically watch the diaries and cancel where necessary in order for me to ensure each therapist doesn't have, say, 7 massages one after the other Review Source CC Clare C. Managing Director Used the software for: ### "Can't be beaten!" March 16, 2015 5.0 I've been using Phorest for over 5 years now. I had worked with many salon software companies previously and would (and very often do!) highly recommend Phorest. The team are so innovative and creative, meaning the software can do wonderful and also practical things. They listen to their customers; if there is ever something someone thinks could be improved or added, they take it on board and regularly act upon it - no wonder they've grown so well! Customer service is excellent and if ever there is any issue, it is resolved promptly and smoothly - thankfully this is a rarity, as the software is so reliable!! Phorest has helped my business grow, keeps my team inspired and motivated with the customer review section, and allows me to see my business performance at the click of a button. Thank you Phorest!! Review Source DC Davida C. Beautician Used the software for: Less than 6 months ### "Great experience, very helpful and we got alot of information, a very positive experience. Motivate" October 18, 2017 5.0 Pros It's great for holding all of our clients information, which gives us easy access to everything we need to know at the touch of a bottom. It makes booking appointments much easier and stress free. Everything is organised and set out for us which takes alot of work off us so we can spend the time concentrating on our client's. The support team are amazing and it's great to know we always have that support if we have any problems or queries. Review Source JP Jessica P. Licensing Health, Wellness and Fitness Used the software for: I used a free trial ### "User Friendly" November 16, 2022 5.0 Pros I use Phorest to book appointments at my salon. It is very user friendly. I can easily select the service type, select which stylist, date and time. It displays the days and times as a list rather than a calendar where you must select a date to see the available times which is my favorite feature. They send you an email confirmation when you schedule the appointment and email reminders of your upcoming appointment. I also get texts message reminders and a survey after my appointment. It also shows a list of your previous appointments with date, time and stylist and you have the option to just hit rebook for the same appointment type and stylist. Cons You can not set up reminders of your appointment. Review Source GMA Graeme Michael A. Director/ manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "I'm a phorest newbie!" January 17, 2017 4.0 Well, I've only had my phorest training today. And I know there will be teething issues. But, you know what? I don't think it's going to be a problem! I've come over from isalon. And I can tell you... it's already feeling so much more intuitive using phorest. And, I can honestly say. I feel completely confident in phorest's support will fix any issues we experience. Pros Professional, Intuitive, attractive, slick and easy looking! Cons A couple of slightly quicker "short cuts" that would make life a little easier. Review Source VR Verified Reviewer Director of IT Hospital & Health Care Used the software for: I used a free trial ### "Own a saloon, or beauty spa, you should try this" July 12, 2018 5.0 Pros What I like the most is that Phorest Salon Software is a one stop shop for Hair Salons, Beauty Salons and Spas. Cons It is a great software for saloons, by far the one I like the most. Pricing can feel a little expensive for some people. Review Source LM Lilac M. Director Used the software for: ### "Phorest Salon System" February 24, 2015 5.0 We have been using Phorest since 2008. Previously we used another POS software but wanted a system that could cope with multiple branches. It has definitely allowed us to have a competitive difference over other salons due to the additional features like the loyalty system, online booking, integrated reviews and a lot more. During this time the system has had lots of upgrades and additional features and I like that our ongoing support fee includes all of these upgrades without extra costs. The support team are very helpful and always respond to queries quickly. During the last few years we have looked to change suppliers in a lot of areas of our business (electric, water, products etc) but I honestly don't think I will ever look for another software company as I can 100% rely on phorest. Review Source BB Bernadette B. Salon manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Sometimes you can see the Phorest for the trees" July 20, 2016 5.0 I'm sure in the future I would rate much higher. As we are new to the phorest family I am still only learning to use all of its features. My online hour with Susan was so constructive. I rate that highest of all. I am really looking forward to learning to use it better. Pros I love the personal touch. Simple thinks like seeing images of my staff on the screen, makes it a happier screen in a corny way. Cons Nothing really. I suppose only that it is new and scary to me at the moment Review Source DH David H. Director Used the software for: ### " Customer Service" March 12, 2015 5.0 Unfortunately like most people I'm quick to criticize and moan and slow to praise, so this makes a pleasant change. Our computer for what ever reason broke down Friday afternoon. From the original call by me to the follow up care calls by your staff the manner was exemplary. After advice we decided to carry on with the iPad which filled in amazingly well, doing end of day on my home screen. Jeff Robbins came out to help us today installing a new machine, to keep or otherwise dependent on the original. Again it was a seamless service Jeff being very aware that he was in the middle of a busy salon. Whatever the outcome with the machines, it has been in the circumstance a very gratifying experience. And you should be as I am sure you are, proud of your team! Review Source nG neelam G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Phorest is The Best!" February 3, 2017 5.0 I have my Master's in information technology and knew what I was looking for. I searched for more than 6 months before deciding on Phorest. This was the best decision that I can ever make. I was little hesitant to sign up for Phorest since they are based in Ireland. But it didn't take me long to convince myself that this is the best software, company, and the team that I could pick. Team at Phorest is beyond professional and their support is seamless. Always ready to train and their willingness to help with any issues is very admirable. Apart from all, I love their team's soft spoken courteous accent. All in all, I will highly recommend this company to anyone who has doubts about it. I am writing this review from my heart and not that someone told me. Send me a message and I will help you change your mind. Pros Everything. Very easy to use and very friendly. Has everything that you need to run your business. Cons I would like to see the help guide build into the software. Review Source jW janine W. Owner/stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Service 2nd to none!!!" March 31, 2017 5.0 I've given Phorest 5 stars across the board because once I've mastered all the tools they have given me I truly believe that my business will go from strength to strength. Their customer service is something to aspire to, NOTHING is too much trouble, I feel truly valued. I'm really looking forward to being part of the Phorest family and to what the future holds Thank you Phorest Pros The software covers everything I need, it has something for everything Cons I can't learn it as fast as I want!!! Review Source AA Andreas A. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic " October 25, 2016 5.0 Every time i call I get amazing service and honestly have never had a bad experience. Every member of staff is so polite and that in itself is enough for me to recommend Phorest Softwere. Pros It's easy to use and they really have thought of everything when it comes to my customers. Marketing, cashing up, online booking and so so much more. Cons Can't say there is anything I don't like to be honest. It doesn't have a deliver me a coffee button lol. Review Source HT Heidi T. cosmetician Health, Wellness and Fitness Used the software for: Less than 6 months ### "First days as a user" March 5, 2017 5.0 I have used Phorest few days now. I am satisfied, but still a little bit lost. The system is so much different than the one I've used several years, but I'm sure, I learn how to use Phorest. I'm atually excited to learn, because I'm sure, it will grow my business! :) Pros Treat cards, reports, marketing Cons I have to know how long treatment is, does it fit to my calendar, old software gave opinions when the treatment was first selected (like customers Online-version does) Review Source JB JANIE B. OWNER Used the software for: ### "PHOREST IS PHANTASTIC!!" November 12, 2015 5.0 We opened a spa as a new business venture and took a long time searching for the perfect program. We are not new to using business specific software and did our homework on the various programs and features. When we found Phorest we immediately saw it met all of our needs and provided many more that we didn't know were available! This software is extremely easy to use, navigate and train staff on. The staff have been exceptional and as we're new we've been using the Support button alot! We get called back very quickly and have been so happy with the explanations and their ability to join our computer to demonstrate how an item is done. We highly recommend Phorest and please know that anyone who wants to speak to a very happy new customer can call us! Review Source TA Tina A. Boutique Owner Retail Used the software for: Less than 6 months ### "It's been an easy transition, despite all the working parts involved. I'm impressed with software" August 1, 2017 5.0 online booking, text message marketing, financial reports, loyalty rewards, email marketing Pros I like the ease of making appointments and the financial reports available. I love the text message ability for marketing! Cons I am disappointed you don't have the online feature for capturing a credit card for a same day service. It has to be all deposits for all online appointments or none and I don't think that's appropriate. Review Source KM Kelly M. Used the software for: ### "Doesn't get much better than this!" February 24, 2017 5.0 Iv been using Phorest for about 7 years and it is such an asset to the business. Online bookings are hugely successful and both client and therapist friendly. The software is so so easy to use and has every feature you could even imagine making the running of the business and paperwork so much simpler and organised. I also have to say I've never dealt with a company that has such consistency when it comes to their standard of service which is really inspiring. They cannot help enough if you have any concerns or questions. Very professional but also looks like a fun bunch of ppl too! It's a must for any business looking to move forward/online. Definitely the leading brand in salon software which I think sets a standard for all other areas of your business. Review Source BL Brid L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Even I can navigate this software " March 29, 2017 5.0 I have never been good with computer & programmes so i was never nervous about getting phorest into my salon. I had my 1st training day in phorest & everything was made so clear & their support network is excellent & very accessible. Pros Accounts & manager section. Also ordering & stocking. Really excited about doing email company's with yet team Cons Clients buying & using course's ie laser hair course's. Not straight forward to book or follow Review Source SI Sophie I. Salon Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love Phorest " March 23, 2017 5.0 As the title says I love the phorest system! Ive only just become a customer and It is AMAZING. The support from Phorest staff is fantastic and the marketing support with ebooks and podcasts etc.... Would highly highly recommned. 5\* I feel re-energised about our marketing and can't wait to get stuck into all the new projects! Pros Marketing Ease of Use Simple but Effective Stock control Reports Online booking Staff control App Cons Yet to find anything Review Source Talk to a Capterra advisor for free and get results within 15 minutes.