# Page 6 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 6 - Reviews of Phorest ## Showing most helpful reviews Showing 126-150 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Debbie T. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic Software" September 27, 2016 5.0 We have just established a large beauty salon and skin clinic in the Midlands and initially conducted a massive amount of research into salon software concluding that Phorest is streets ahead of everything else currently available on the market. It is utterly superb software and I can't speak highly enough of it. It's easy to use, responsive, clever and well thought-out. It's wide-ranging capabilities are second-to-none and will make (and save) us a lot of money - we are delighted with it. I particularly like the 'at risk' facility which identifies those clients who have not visited the salon in the past few months. In addition, the service, training, advice and tips throughout the set-up and training have proved invaluable. Thank you so much Phorest - you have made all of our lives considerably easier! Pros User Friendliness Cons Aesthetics - i.e. could be prettier but that doesn't really matter. Review Source JD James D. Owner Used the software for: ### "We are just commencing but more than happy to update further once I have got used to the software" May 23, 2016 4.0 I can see straight away there is so many easy to use extra's from what we have previously used. I will get my head around these over the next few days nd revert back with more positive comments. Your team have also been on point and very good, especially Faelan & Justin. Negatives I want to share: - Online bookings deducting £1.50 per appointment!! If 100 bookings a month it is £150 a month which is a huge hit to my bottom line. Based on my previous software company there was no charge and most of my booking made over night too, so in my eyes I am concerned about this. almost £2000 a year! - Bookouts drop down menu- These are far more complex and long winded than the previous system i used, I showed Faelan how easy it was on my previous software and even though they are far behind you guys, there was a few things like this that were far easier. - Visual and easy on the eye. Again you can't see the whole name of the client so when they enter the salon you need to hover over each client to find out who they are. Also the flag icon and additional icons cover the name which i think could be a lot cleaner. Again i showed this to Faelan. Review Source KL Kerry L. Salon Owner Health, Wellness and Fitness Used the software for: ### "So easy from start to install. " July 18, 2017 5.0 Eases the pressure on the reception desk. Pros I am now part time after having a baby so installing this software will make my life so much easier. I feel that i will be able to manage the salon a lot easier from a distance. It also eases the pressure on the reception desk. Clients able to book 24/7. Cons Haven't found anything to dislike yet. We are going live in August but i have every faith in Phorest that the system is going to run smoothly. From the contact i have had so far with Phydos & Colette i am confident in this. Review Source FA Fadime A. Kosmetikstudio Health, Wellness and Fitness Used the software for: Less than 6 months ### "Man kann jeden vor warnen " November 29, 2022 1.0 Ganz schlecht Pros Nichts .... bin sehr enttäuscht! Habe es 2 Monate ausprobiert.. habe meine ganzen Daten noch nicht ... ganz schlechter Service Cons Ganz schlechter Service , sehr teuer und kann jeden nur vor warnen Review Source AO Amanda O. owner Retail Used the software for: 1-2 years ### "I've had multiple software and this leads by far! " May 23, 2017 5.0 Pros Easy to use, intuitive, customer service, constantly updating, the app, online booking, marketing features, reports, consistency (rarely down and client always gets confirmations) Review Source SJ Samantha J. Owner hairdresser Used the software for: 1-2 years ### "100% happy with phorest" October 6, 2016 5.0 Delighted I decided to go with Phorest Software last year when I opened my salon so easy to use, has everything you need & great friendly & helpful staff Pros Simple to use Cons Sometimes it's a bit slow Review Source MM Misty M. Owner Used the software for: Less than 6 months ### "We are enjoying the reports and watching our business grow. The training has been helpful for us. " August 12, 2017 5.0 Pros The clients scheduling is awesome. It's very easy to use and manage. Client cards is a great option. We like the fact we can see notes on our calendar screen Cons The thing we like the least is the way confirmations are Handled with the client. We would like a daily report of the clients who've confirmed for their appt and a list of clients to call and confirm for the day. It also would be nice to have a call report the day after appts so we can call each client and see how their Appt was. At this point, we are only calling clients who haven't submitted a review. We believe if they've submitted a 5 Star review they are very happy and no need to call. Review Source JB Jessica B. Owner Used the software for: 6-12 months ### "Best thing we ever did taking on phorest " October 10, 2017 5.0 Pros I love that I finally have my life back and zero clients contacting me ever, I love that it does absolutely everything and the marketing side of the system is amazing!!! Cons There is nothing bad that I could say about the system at the moment I enjoy all its functions and it serves us well! Review Source SS Shawna S. Owner Facilities Services Used the software for: Less than 6 months ### "one on one training" November 9, 2016 4.0 It's not easy figuring this system out. I know you have wonderful training available, but sadly, my staff need to be walked through element by element and its very difficult scheduling training during work time as it is just not able to work for us that way. I know there is so much that this system could be assisting us with, but we just have not been able to use it to it's fullest ability. We briefly spoke of specific training one on one, and I do think that would work, if you could just let us know how we can book that with you. Pros That it can help in many ways with making the clients salon visit more exciting and more profitable for the salon. Cons It is not that easy to figure out and that Phorest need to be the ones who add Product Brands. Review Source BB Bernadette B. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Impossible to get lost in this Phorest. " February 6, 2017 5.0 Every point of contact with the Phorest team is done with ease and professionalism. I am delighted with the software and impressed with the customer care. Pros It is so easy to use and makes the the most tedious reports easier to understand and control. Make my job as Manager easier. Cons Haven't found a flaw yet!! Review Source AF Araya F. Hospital & Health Care Used the software for: Less than 6 months ### "The best in the business!" June 16, 2016 5.0 Have been using Phorest for the past couple of months now and I must say, it's definitely the best salon software we've used to date, we've had to kiss a few frogs before we found our prince but Phorest is definitely worth the investment and it's been onwards and upwards since we started using it with the help of their excellent support team. Pros Ease of use, friendly navigation, great customer support. It's like having an in-house marketing team it's so simple to activate the in-built marketing functions. Cons The price is a little punchy when comparing the market, but once you've spent some time using it and the team become adept at unleashing its full potential, the value is evident. Review Source AW Amber W. Owner Used the software for: 6-12 months ### "Love Phorest! Have used many other softwares." November 8, 2017 5.0 Pros It's very intuitive and focused on salons only. They really know what salons need and how to reach their customers. Cons It's taking some time to learn it well enough to operate at it's full potential. There are so many features that we are just now getting into. Review Source HH Hayley H. Director Used the software for: Less than 6 months ### "Great for innovation and new things but basics are lacking. Things to improve! " November 22, 2017 4.0 Pros The reporting is good when managing the team at a glance. Client emailing / marketing is good for keeping in touch Being able to access the system anywhere without paying extra is good Cons Quoting prices to clients is long winded and difficult. The user interface when taking payments isn't as fluid as shortcuts. Tracking schedules and reporting hours to send to payrol isn't good enough. Will track worked hours only, cannot track holiday hours. Support are sometimes dismissive of these issues. The advanced stuff is great but the basics are lacking Too large commission taken from online bookings Review Source SL Simon L. Founder Used the software for: ### "So Good I Put It In My Book!" February 26, 2015 5.0 As a business consultant and coach who specialises in working with Salon Owners I'm often asked which salon computer software I'd recommend. Over the years I'd tried several different systems in my own salon, all of which were good in parts but were either unreliable or suffered from hopeless support. When I first saw Phorest I was intrigued because their approach and philosophy were so different. Once I'd taken a closer look I was hooked. That was nearly six years ago and I'm still a happy customer. I've also recommended it to many of the salon owners I coach or consult with and I've yet to hear a single one of them complain. On the contrary they've become fans of the software and the support they get, like me. Over the last 5 years I've also written 3 books for salon owners and in each one I've been happy to mention my belief and confidence in Phorest ... so please, if you're considering investing in new salon software, do yourself a favour and take a close look. I promise you'll be pleased you did! Review Source KV Kate V. Owner Used the software for: 6-12 months ### "Need some work. But good so far. " July 31, 2016 4.0 Phorest is great in may ways but there still some functionality that needs more work. Like able to print out GC template on site or email one to client. Pros Love the marketing tools. Email function. Cons No GC sale template. Refund function.. Can't add tip after sale transaction. Review Source MB Michal B. Owner/menager Used the software for: ### "Pretty easy to follow. Great team to deal with" November 23, 2017 5.0 Pros Nice and easy to use. Does a lot of things for you. Help to run a busy salon. Compare to I-Salon System it has much wider offer of things it does. Really like the features. Very clear to read. Cons I just would add possibility of popping out alert for each online booking appointment like "please contact the salon" for particular service if the service can not be booked with the app. Review Source DM Deborah M. Owner Used the software for: ### "I don't feel 5 stars is right until we have used it longer than 24 hours but so far so good. " July 29, 2015 4.0 Ok so we were very excited and looking forward to our smooth transition - which was all ok until the realisation of having to manually put in all the details of appointments ourselves. Now I don't think this would have been a deal breaker but we would have been prepared and had time booked off to update all the appointments to the new system. So myself and one of the girls stayed last night until 9.30 (having to pay overtime- along with extra pay for x4 to do training and £166 to get everyone there in the train) I would say I was fairly head melted by Tuesday and the realisation that we now have to juggle everyone's day to allow time to input all the appointments. I asked all of the girls that were present for the sales pitch and the training and all agreed that we were never told we would have to put in these details ourselves. So now we have done that I will try and wipe the slate clean and look forward to using a hopefully more successful system than our previous one. Review Source JM Jessica M. Owner Retail Used the software for: 6-12 months ### "I love this program. " April 14, 2017 5.0 I love the program, it was exactly what I was looking for. I fell in love with this system and have gotten other salons hooked as well. Pros Easy to use Cons It doesn't coordinate with google calander. And I wish the c/c system hooked up with square up. Review Source FH Fiona H. Salon Group Owner and Ceo Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are aleady addicted to the Phorest system! Its so easy to use and understand- great work!" July 10, 2017 5.0 Only stalled today, but we can already see the appointments alot clearer to see and organise the rooms far quicker. Loving the none- paper form of record cards! Its super handy for checking our staff columns and appointments online from home! Great for recording stock take and staff hours. Pros It reduces the amount of 'no shows' and targets clients who may forget to re-book. We also love how it manages her stock take, all record cards and we have amazing access to it from home and online anywhere! The team at Phorest are super helpful and great to work with. The software is everything a good salon needs! Review Source SA Sarah A. Owner Used the software for: ### "I've only had Phorest for 2 days and I'm in love!" October 15, 2015 5.0 Before I had Phorest, I subscribed the blog - it is always so useful, and was basically a weekly reminder to me about how much the Salon System that I was using at the time lacked! This system is SO easy to use, and the help feature is great, so I can find things out for myself, the step by step instructions are absolutely brilliant. I think it's phenomenal that my staff and I can do online training, and that it is interactive. I just completed the Treat Cards training and I had a few questions though out the training which were answered instantly, as I could ask the trainer as we went along. I've logged a call today to change something that was set up, and had my issue fixed within a matter of minutes. I can't wait to get started with the Marketing Tools, as I can see already what a positive impact it will have on my salon. All I'm doing is kicking myself for not getting Phorest sooner than I did. Happy days going forward! Review Source sH sharon H. salon owner Cosmetics Used the software for: Less than 6 months ### "first class training. The support and speed this was set up was fabulous . " November 18, 2017 5.0 there are too many too list. but the way you can connect to clients and that your staff can download the app to look at their column is a massive positive. saves keep logging into computer, especially if you have gone to lunch or at home and want to check your day. Pros everything. I've used i-salon and shortcuts and there is no comparison. the help desk was amazing. everything was perfect. i love the treat cards and the fact that it is paperless. massive advantage to us. fantastic having consultation cards on system looks very professional and the company is very forward thinking . Review Source NH Noel H. Used the software for: Less than 6 months ### "Manage your business and take control of your business at ease with Phorest" September 18, 2016 5.0 I have used bespoke salon software for several years now while also using phorest several years ago but the phorest software today is really easy to use by the receptionist or any member of staff. Pros I can control my business from anywhere anytime at the touch of a button Cons As a novice user we only started using phorest a week ago, the only negative I have so far is that I would like reports of sms messages sent more detailed with clients numbers included, also some minor training should be provided on the day of install as I have called several times over minor issues Review Source EK Ellen K. Founder Used the software for: ### "Best investment ever." March 3, 2015 5.0 We have been using Phorest for only around 2 years. We had been using a simple pencil, paper and diary system and finally decided to upgrade to a proper salon software. It is an investment but I can honestly say its one of the best we've made. I only wish we got it in when when we opened 6 years ago. It's so easy to use. You can track all your figures, bookings and clients in such a simple easy manner and even from your phone. All the marketing options are brilliant and we have less 'no shows' as people get the text reminder automatically. The customer service is some of the best we've ever experienced, they can't do enough to help you and your business. The company stays ahead of the trend to ensure we are kept up with changes in technology and social communication with our clients. Phorest truly want to help salons reach their full potential. If you haven't a salon pos and software system in then you need this. Review Source SB Sandra B. Used the software for: ### "Couldn't and wouldn't live without it." December 16, 2016 2.0 We have been established for 20 years and we were, I think, the second salon to buy the Phorest package back in the early 2000s. We have therefore experienced it evolving and it has helped us to evolve as well. It has been like watching a child grow up into a very capable adult, then go on to college and earn a degree! The software is the backbone of our busy business and removes the stress of many things. Reports, figures, records are there instantly at the touch of a button, and the appointments and room allocation makes our salon run seamlessly. Product support is faultless, and it is very assuring to know that any problems are always resolved instantly. Our staff love the ease of use of the appointment side of the system and find it very easy to master. If you have Beauty outlet, it is not only an excellent tool......it is the only one to have.......Oh, nearly forgot.......it's made in Ireland! Review Source MG Mary G. Founder Used the software for: ### "Professional, Simple, State of the Art Salon System" February 25, 2015 5.0 I have been in the beauty industry for over 30 years. In that time I've used 4 different popular computer software systems ' Phorest provides the most professional system I've ever come across. The system is easy to use, clear, in depth, colour coded & just amazing! I particularly love the help desk as they don't make me feel stupid when I don't know how to do something on the software. I love it & would never use anything else. Pros: ' The most supportive, friendly, proficient help desk ' Online booking ' makes your salon stand out form the crowd ' Salon branded App ' really cool ' Marketing ' Touch screen ' Simple to use booking system ' Stock control ' Excellent reporting ' Email booking confirmation ' SMS client reminders as well as birthday messages & much more ' Staff control ' roster's, commission, details, ' Once you've used this system nothing on the market will compare! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.