# Page 5 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 5 - Reviews of Phorest ## Showing most helpful reviews Showing 101-125 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use hS harpreet S. owner Used the software for: 2+ years ### "Good Software but it can be better " September 20, 2017 5.0 Pros easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus . Cons few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too for example Paymentmate software from phorest needs to be released Please bring reprint receipt option on appointment page Please add currency calculater on cash up user voice needs to be redesign Review Source PC Petch C. Business owner Retail Used the software for: 2+ years ### "Friendly helpful knowledgeable staff." June 23, 2017 4.0 Clarity of the daily business conducted in the shops. Staff usage, sales, cash in store. It's all there to view. Pros Simple to use and very functional. The reports are great and save a lot of time at month end. I love the fact I can now access all the branches through the app. This is a major step forward for any business owner or manager. Cons Cloud based so reliant on internet connection. Internet goes down and we can't process sales. Not good. Review Source LR Linda R. Director Used the software for: 1-2 years ### "Makes salon administration easy" March 7, 2018 5.0 Pros Everything, it's easy to use, very convenient, gives me access to the salon 24/7. Very professional & the customer support is excellent. Cons The software comes at a price & there are fees that come with online booking etc. There are occasionally issues with access as it is cloud based which affects our ability to process clients & make bookings but these are very rare. Review Source AA Amar A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Phorest are leaders in their field " March 30, 2017 5.0 I just wanted to say how amazing the phorest software and the people who work for this company are! I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue. This coupled with the amazing customer service gives me no reason to ever leave :-) Up the great work xxxx Pros The layout and ease of use Cons The layout and ease of use Review Source FM Francisco M. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great software with even better customer service" February 24, 2017 5.0 Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks. The video tutorials are endless and the manuals and ebooks are easy to read. 100% satisfied so far. Pros Easy to use. Very intuitive. Great customer service. Has a report for everything. Full customized services, providers, resources, and inventory. Nice app included with the price (others charge extra). Did I mention the great customer service? Cons Wish they had a more configurable patient form and the option to add scanned forms and pictures. High set up fee but they input the information of your inventory, services, and client database for you before going live. Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer. Review Source AB Angela B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Customer Support" November 27, 2017 5.0 Really helps me to manage the business more easily Pros Quick and efficient support by experts. Easy to use software. Lots of reports Makes running the business that bit easier! Cons Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match! No stats on emails which makes me still prefer Mailchimp Review Source DO David O. Marketing Manager Used the software for: 2+ years ### "Great Software!" September 2, 2017 5.0 Pros First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section. Review Source MT Monique T. Owner Writing and Editing Used the software for: 2+ years ### "Poor customer care" June 25, 2019 3.0 As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base. Pros Client management Client connect Email marketing Cons US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous. Reason for choosing Phorest They had good reviews Review Source CV Chris V. owner Marketing and Advertising Used the software for: Less than 6 months ### "Phorest Experience" October 21, 2020 5.0 Pros The most important thing about Phorest is it's ease of access to everything you need. You pay a premium for convenience, hence why it is so successful. Cons The cost of Phorest is very expensive but like I said - you pay for convenience. Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right. Many issues occur and eventually preventive actions would be more preferred than accommodation. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Phorest Convenience factor, so simple to use. Review Source Response from Phorest Software November 17, 2022 Hi Chris, I am sorry to see that you are not fully satisfied with Phorest. If you are with Phorest, you have a dedicated Salon Success Manager that should be actively working on your business to help you get the most from the software. Since your review we have launched numerous new features. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more. AG Alysse G. Manager, Stylist Consumer Services Used the software for: 1-2 years ### "Has many great features that help streamline and automate our customer database and interactions." June 22, 2017 5.0 Ease of booking and streamlined customer connection. Pros Many systems already in the software make our interactions with our clients easy and efficient. Great booking software with plenty of report analysis to check our growth and progress. They listen to consumer suggestions and are constantly improving the software and adding new features. Cons Some of the clickable icons are not obvious or intuitive. Some text that can be clicked on for additional options doesn't always look like a clickable button. Review Source MM Mary M. School Secretary Education Management Used the software for: 2+ years ### "positive experience" September 13, 2017 5.0 We have full control on how we use the sytem. Customers rarely if at all have any complaints. Any errors are merely human ones Pros The system is efficient, reliable and user friendly. Clear instructions on how to use. Allows us to use frequently. Cons Confined to 160 characters for single text. Should be able to set up various ways to have replies from customer. Review Source GA George A. Recruiter Retail Used the software for: 1-2 years ### "It is a good software, easy to use and quick. " March 12, 2018 5.0 Pros The automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing. Cons The training sessions I feel would be much more beneficial in smaller groups. With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment. Review Source DW Donna W. Clinical Director Medical Practice Used the software for: Less than 6 months ### "Phorest software" October 24, 2016 5.0 I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional. Pros Easy to use and easy on the eye Lots of reports Text and email templates or make your own Stock taking I love everything about it actually! Cons Will be good to be able to go totally paperless at some point but I know this will come to the future Review Source AW April W. Owner Used the software for: 2+ years ### "Extremely helpful, always great to call back and resolve any problems " July 12, 2017 5.0 Pros It's very easy use, and love the confirmation text out to clients. I love that it's easy keep track of your accounts. Cons Like it all, I just need to use it better. It's hard to find the time for training on all the software has to offer Review Source AB Amy B. Beauty Therapist / Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Everyone has been really helpful, efficient and really supportive helping me set up my new software." October 23, 2017 5.0 I'm really hoping it is going to help me boost by business reputation online and bring in new business and help with retaining existing clients and turn them into loyal regular clients. Pros Its really user friendly. The staff have been amazing and genuinely want to help me grow my business and do well. Love that you can link all your reviews in one place and monitor them. so much easier. Also love all stock is easily managed and the Treatcards are a great idea that my clients are really excited to get involved in. Also cannot wait to be able to use my salon app. Cons That its web based... I think its a real downside. But so far its only downside. Possibly would be good to be able to do more on Phorest Go! I do alot from home on my day off and it would be great to be able to see a little more on my phone/tablet rather than having to purchase another computer for home or bring my work computer home. Review Source eH emma H. aesthetic nurse Health, Wellness and Fitness Used the software for: 1-2 years ### "Good soft ware " November 8, 2018 3.0 i do like it but probably will change to different software Pros "organised my appointments centralised my information stock staff etc " Cons Hasnt improved my no shows , its expensive , can be complicated at times , love the gift card system again expensive . cannot upload enough photos per treatment . still no consents available recently alot of disruptions in service Review Source SM Shamus M. Director Information Technology and Services Used the software for: 6-12 months ### "Helpful system that is easy to use." May 22, 2017 5.0 A basic ability to manage my clients and have good records for historical that is easily accessible. Pros Simple and easy to use. A good way to monitor what is going on. It is easy to manage appointments. The support team is always on hand to support and advise with any potential issues that may arise. Cons Tricky having the initial training before the software was installed in the Salon. So some of the functionality that exists around permissions and betters ways of using the system was hard to take in at the time. Review Source EL Emilia L. manager Used the software for: 1-2 years ### "lovely " October 27, 2017 5.0 works great Pros love the system, when something is misunderstood or there was a mistake made the customer service is right there so help and they are very patient, explain you everything step by step Cons sometime the simple is hard to use. also booking, clients that use online booking, for some reason it is hard for them to use the website Review Source VK Vijay K. Lead Recruiter Retail Used the software for: 1-2 years ### "Brilliant cloud based solution" April 4, 2018 5.0 Pros I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted. Cons while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted. Review Source TT Terri T. Director Retail Used the software for: 2+ years ### "A must have" February 22, 2017 5.0 Could not function without this software! It takes all the hard work out of running a business. Phorest is a good company to deal with and they give great customer service Review Source BL Brid L. Salon owner Used the software for: 6-12 months ### "So easy to use. It really takes the stress out of day to day running of my salon" September 6, 2017 5.0 Pros The weekly & monthly reports on all services, stock, products & staff so helpful. On line booking has massively increased our business. our clients love the on line booking. the promotional emails are great for quite weeks. The treat cards really work for new clients to get them to return again. Cons clients having to much access to their client services history on line. not having a cancellation list for online users Review Source SH Stacey H. Owner Used the software for: 1-2 years ### "Couldn't do without it " October 6, 2017 5.0 Pros Easy to use great content makes running a salon Easy.staff kpi and tracking performance .great customer service problems always solved Cons There is nothing I don't like.online booking can be messed up sometimes .I also don't like the stock system too hard to manage Review Source BM Brenda M. Owner/Manager Consumer Services Used the software for: Less than 6 months ### "We have only been using Phorest for a few days at this point. So far so good!" July 29, 2017 5.0 I have been able to move from a software what was not nearly as user friendly. It's like combing advertising with your pos system. Pros The software is very user friendly. Common sense approach, easy to find your way around. I like the layout and the color coding. I love the social media being tied to the software to help boost client interaction. The automatic text reminders are nice. Cons A lot of my information did not transfer over from my old Millinneum system. My product line, my client account balances. I would like to have the option to send single text reminders when the occasion calls for it. Review Source CC Chris C. Managing Director Used the software for: ### "The Crem de la Crem of Salon Software" March 1, 2015 5.0 Overall Impression: I have been a customer of Phorest for the past 4 years, over that time I've seen the software improve and evolve with the needs of busy salon owners. The owners of the company and all of the staff have a real passion for the product, and invest heavily in their time and expertise with any issue Salon Owners have. For the Salon Owners who really want to take control of the day to day running of the salon and have ambitious plans to grow then Phorest is a worth while investment. Also know that Ronan and his team are not sitting at home enjoying there product, they are innovating and improving on a regular basis. Pros - Cloud Based, Support is excellent, they offer outstanding training and customer service, they listen to their customers with User Voice, and they genuinely care about your business. Business Blogs with Guest speakers is great. Cons - It's hard to find a con, I look at the software with 2 eyes, from a Salon owner who uses it and a Salon Owner Accountant who recommends it. If I have a con I know I can send an Email to Ronan, and we will discuss it, usually find a solution within the software it's self or we'll start to work on it implementing improvements. Review Source PH Pat H. Director/ Salon Owner Law Enforcement Used the software for: Less than 6 months ### "I have only been using the software for a week now and already I am noticing big changes to my salon" August 14, 2017 5.0 This software has given me control of my salon as I don't work in the salon, I know what is going on and able to keep on top of my business. Pros Easy to use and navigate around, the various colours kinda personalise the calendar but still makes it very user friendly. I did not margin for the ongoing training offered by Phorest at my convenience , I expected to be able to get hold of someone when I want for any issues that I come across and I have not been disappointed thus far. I was a little dubious about the monthly price of the software package but now I am seeing that its good value for my hard earn cash. I hope this continue but so far I have no reason to think otherwise. I am looking forward to a long and prosperous working relationship with Phorest. Phorest you rock. 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