# Page 4 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 4 - Reviews of Phorest ## Showing most helpful reviews Showing 76-100 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Janine J. salon owner Consumer Services Used the software for: 2+ years ### "no longer a costomer" January 18, 2022 4.0 they were ok. we just didnt have a better option at the time . we now use boulevard Pros the reports mainly. was great at showing retention, new clients and sales Cons hard to train, online booking was messy for clients and always felt bets Reason for choosing Phorest i liked the sales rep Review Source Response from Phorest Software November 17, 2022 Hi Janine, I am sorry to see that you are no longer with Phorest and were previously unhappy with the quality of service provided by Phorest. Since your review we have launched numerous new features. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more. BW Belinda W. Hair Stylist Consumer Services Used the software for: 2+ years ### "Very Happy" December 3, 2021 5.0 I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend. Pros I own a small salon with myself as the only staff member so I use Phorest in the capacity that I require. It is super easy to navigate...has many many features that work around your business and it seems that everything to grow and support your business is covered by clicks of a button. The fact that you can so easily personalise your settings/marketing tools in the Phorest program to me is very much a standout feature. Cons I really like this software and it's features. Review Source Response from Phorest Software November 17, 2022 Hi Belinda, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features. Sandra J. Proprietor Used the software for: 2+ years ### "I have this software for last 7 years and think it is the best in the market" January 10, 2018 5.0 I think this software is great. Contact to client is easy, online bookings, easy in use etc. Pros This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too. Cons I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :)) Review Source EH Emma H. Co owner Computer Software Used the software for: Less than 6 months ### "Implementing Phorest has been an excellent experience , so motivating, engaging & professional " October 28, 2017 5.0 Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic Pros I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest ! Cons One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups . With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment . Review Source KS Kaldev S. MD Management Consulting Used the software for: 2+ years ### "basic add ons" October 11, 2016 3.0 Please add a function where multiple client payments can be taken, as a partner/couple or a friend may be paying for treatments for 2 people even 3 at times, this would be a fantastic function and make the system less cumbersome and time-consuming when taking group payments. Also, add a basic invoice log: date, type of invoice (stock, utilities), Company, ref number, amount, Paid/unpaid, this will enable to look at business cash flow and will turn the system into a true salon management system. Set 2 stock levels - 1) store room stock 2) treatment room stock, will aid in easier stock taking, tracking of stock etc.... RETURNS: when an item is returned system automatically returns item to stock, should be 2 options 1) return to stock 2) return to supplier (returned to supplier, refund client, and value deducted from professional sales purchases Loyalty points: on pos ask if products to be redeemed on points, able to set independent amount of points will aid marketing, and request loyalty card no Loyalty card no points, there is no point in salons investing in loyalty cards if these are not going to be produced, and salons will not see the need for investing in these as the loyalty points are automatically applied, with the no card no points system, salons will benefit if clients do not produce card, also clients will Add to subconsciously keep the card with them and hopefully promote benefits to friends and family Review Source AG Andy G. Lead Web Developer Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software, Great Support but could be improved" April 29, 2018 4.0 The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market Pros This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest) Cons What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing. Review Source VP Vivian P. owner Cosmetics Used the software for: 1-2 years ### "We Don't love it anymore" February 20, 2020 3.0 At first it was great but we honestly need more from our software and are currently seeking other options Pros the ease of use, support and ideas for future Cons it's not updating with the the times, features we thought would have progressed by now are still lacking, especially emails and the support is nothing like it was Alternatives considered [Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Phorest it was new and exciting Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) was out dated Review Source Response from Phorest Software November 17, 2022 Hi Vivian, I am sorry to see that you were previously unhappy with the quality of service provided by Phorest. Since 2020 we have made numerous changes to the product and hugely enhanced and modernized our offering. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as Online Store, Cardless Checkout, Contactless Check-In, Curbside Pick Up and so many more. EU Ela U. spa manager Hospitality Used the software for: 1-2 years ### "Very basic, would not recommend for large operations" August 29, 2021 3.0 a very basic system, not quite what I would like in the busy spa Pros Easy to use for staff and good visually. Cons quite limited with reporting, cant store credit card details, can have only one confirmation email and can't re-send it. Review Source Response from Phorest Software November 17, 2022 Hi Ela, I am sorry to hear that you are not fully satisfied with the service from Phorest. Since your review we have launched numerous new features that make us even better for a busy spa like yours. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more. AL Amy L. Director Hospital & Health Care Used the software for: 2+ years ### "The best software ever!" August 16, 2016 5.0 Always brilliant, always efficient and never disappointed. The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more. Pros The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant. Cons Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give. Review Source NF Naoise F. Owner Used the software for: 2+ years ### "It's very "blonde" Friendly " September 6, 2017 5.0 Pros It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone. I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings.. Cons I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this) Review Source VD Vi D. Marketing Manager Used the software for: 2+ years ### "It is a good software, easy to use and quick. " October 6, 2017 4.0 Pros I like that everything is easy to find. Big buttons, does what it says on the tin really. Easy to input data, maybe too easy that people just don't input anything else apart from name, tel and email and still saves it? I like the email functionality which is free, SMS functionality but it is paid. Also can link to social media, which is good for salons with less than 3 branches (easier to manage the content). Cons Reports are not as easy to do, if you do not want the standard stuff. I would personally improve that bit and make clever reports. Also, I would prefer the app to be improved as it looks very dated and old and it is not as personalised as you would need. Additionally, push notifications on the app for appointment reminders should come as standard and at the moment this function is not available. Everyone does push notifications, even for pushing content on blogs and social media. Review Source SB Sharon B. Director Retail Used the software for: 2+ years ### "Only good as a diary- old fashioned software" March 9, 2020 3.0 Disappointed with the software. Pros Great diary features, staff rostering also quite good. Cons Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly. Take hours to produce a simple newsletter it’s not worth using, and if you want to save a draft to re visit later, good luck trying to find it. Customer service don’t really want you to call, so I’ve just been cut off again. They do answer support tickets but on another day, so it’s all a bit slow, and if you’re a busy salon, it’s not the best. Reason for choosing Phorest It promises a great product and to be fair the diary is good. Review Source JH Jackie H. Director Retail Used the software for: Less than 6 months ### "Bowled over by this system after 23 yrs of pencil & paper bookings. Glad I made the leap to Phorest" September 18, 2017 5.0 Professionalism and accuracy along with lots of feature just starting to enjoy. Pros The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon. Cons One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand! Review Source AW Amy W. Owner Used the software for: ### "Easy to use, amazing after sales team" July 27, 2015 5.0 I was recommended by a customer of mine who loved their system. I called the number listed on the website 3 times with no answer and no answer machine facility. I then filled in a contact form and someone (Brian I think!) called me straight away and apologised for the phone technical issues, they explained everything really well to me and I felt that this was the right system for me and loved the philosophy of "Let's Grow." I booked an appointment to meet with a sales rep. When the rep came, I felt a little disappointed, he wasn't really that friendly and I felt like he sped through some of the features. A few of the questions I asked he answered with "the trainer will show you that on the day" which wasn't really what I wanted to hear when I was debating wether or not to spend a lot of money on a system. I asked if I could apply a 25% discount to group of customers that have used me for 10 years and I was told "No, you'll have to do that manually for each one, each visit" (the technician today laughed and told me of course I could :) ) When I saw my customer I told her about my bad experience and she convinced me to try again (so you need to thank her- (Tej & Co)) and said she'd had nothing but good experiences, so I decided to give it another go. The technician Dave who came out to me today was amazing, really friendly and so helpful, answered all my questions and went out of his way to give me contact details and then help me again at 7.30pm to set up my home computer. He is a real credit to your company! Everybody else that I've spoken to either over the phone or via email have been great, responding quickly to everything and again really friendly but professional. I haven't heard from the rep since the day I paid my deposit, and I feel like that says it all. I never write reviews (least of all bad ones!) but I truly believe that without that recommendation or your other staff I wouldn't have come on board with Phorest, and that would have been a massive shame- I've only had it 12 hours and I love it! Review Source JG Jessica G. Owner Individual & Family Services Used the software for: I used a free trial ### "Terrible customer service " May 2, 2023 1.0 Pros The fact they never return a phone call Cons It was suppose to be a free trial and now they are charging me. The software looks like it’s from 1980 and isn’t compatible nor does it do what they say. I have to cancel my card because they said I’m in a contract which was not how it was sold to me. Try vagaro pro it’s much better and more professional Review Source KL Kaitlin L. Owner Consumer Services Used the software for: Less than 6 months ### "Ehhhh" October 31, 2022 4.0 Pros Wonderful if you have multiple locations. Constantly getting updated, and can be used on multiple platforms! Cons The marketing is inferior, difficult to share reviews, difficult to modify existing prices and services Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Looking for the right product for me Review Source HS Harpreet S. Owner Used the software for: ### "Very good but can be better" December 14, 2015 4.0 I try to raise these issue with customer service and on user voice too but didn't get any success 1- I request to bring receipt reprint option in front where we book appointments , right now it is in sales window and I don't want to give access to my all employees for sales window ,it is a same thing giving access to my employees for financial report, please either bring it in front at appointment builder page or hide total sale where it says cash and credit total . 2- Please provide us overtime calculation in clock in and clock out report , I use excel sheet to count the over time , I have 40 employees and I have to feed each employee hours manually to excel sheet to calculate the overtime .Please provide us the option to feed after how many hours of day the overtime start and same thing after how many hours of week the overtime start. 3-Please give us the option in financial monthly report to break that report in days , for example if I need to tally a report of one month with my QuickBooks , I need to pull 30 reports , if I need to tally yearly report I need to pull 12 reports , if I have a audit and they wants to see daily reports for 3 months I need to pull about 90 reports. 4- user voice should be given a new look , its just a suggestion , I think you should screen each voice and then you guys should write them down in a right way so each of us can understand ,by doing this it won't have duplicate request and a person like me who is not good in explaining can have a proper voice . Please change the vote system too , I think its should be on priority bases instead of votes , I mostly run out of votes but there are lots of things which I want to see in future so I think for example there are 10 suggestion I should pick the number one priority and then second and so on .and this way I can vote (pick the priority )on each of suggestion and you will know which suggestion clients wants first . Review Source SP Shirley P. Managing Director Used the software for: 2+ years ### "Good software " June 2, 2017 4.0 Pros The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!! Cons We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! ) Review Source JM Jessica M. Owner Retail Used the software for: Less than 6 months ### "Marketing great actual appointment booking not so great. " July 4, 2016 3.0 Luke was the only one who actually helped with the nightmare that is your company. I realize new software takes time and a learning curve but this experiance has been a nightmare. What was supposed to be my go live date came and went we are not live as you said but you had the audacity to charge me none the less. When I called to see what was going on the phone numbers for technical support were disconnected, leaving me to scramble and email everyone who has ever emailed me of the 7 emails only one man got back to me and only after 2 hrs. When I paid for set up fee I expected my system set up especially after I answered the long detailed questionnaire you had me fill out. Problems are still not fixed and no end in sight. Pros Marketing is the only strong point Cons When you make an appointment and then change the timing of the first service any services after don't update thier time so you have to delete the services and then add them back in this is a problem in witch a few lines of code in your software could fix this. This would be a better use of an update then more marketing especially if you want to be compared to stx, millennium and salon iris. Review Source Response from Phorest Software July 20, 2016 Hi Jessica, I'm so sorry you've had that experience! I've contacted our operations team and they have advised me that the team have already spoken to you and the situation is now resolved. Should you need anything else at all please don't hesitate to contact us! Many thanks, Alex KH Kala H. Owner Hospital & Health Care Used the software for: 6-12 months ### "Outstanding " June 19, 2016 5.0 Phorest was easy to deal with from the word go - down to earth, understanding, and trustworthy. I suffer from learning disabilities and Phorest staff are so patient with me and really help me to understand anything I need. They are right there for me even down to the stupid things like how do I open something. Or where to find something. This was a big step for me and Phorest made it so easy. It's so good I tell everyone about it. I love it and to know I have it makes me proud. Pros I like that the software is easy to use, nice and bright, colourful, and it changes all the time. I love how it saves looking at the same screen all the time, and Phorest listens to the client base and changes things when they need to which I think is just amazing. Cons I don't like the fact that there our little bits in each section so you have to really search for some things to find what you want. And I don't like that it doesn't come with a spell check as this would be so helpful. Review Source VR Verified Reviewer Business Owner Used the software for: Less than 6 months ### "Really great well thought out software" June 30, 2018 5.0 Pros We are choosing this software after receiving a demo walkthrough for our Salon. It has just about everything you need. We especially like how review features on major sites like Google and Facebook are built in to the software to help get the most reviews possible. We like the drag and drop features for moving appointments around. Text or email notifications with confirmation links for the customer to confirm the appointment. Tons of reports. Cons A little pricey for the top level. Not a huge selection of integrated hardware. We were hoping they would have a card reader similar to the square reader but they do not. Review Source MJ Matthew J. Stylist Hospitality Used the software for: Less than 6 months ### "This Software Rocks!" December 8, 2016 5.0 Its been a fantastic transition from MINDBODY software to PHOREST . The Team at Phorest is nothing short of brilliant. I Just want to share Two things. 1 the software 2 The support. 1. I have been using Mindbody for over a year. I have a medium size staff of 6 stylist in total and depend on a full management software to manage my small salon. Honestly you cannot even compare the software, Phorest is way more complete, and is made for the hair industry. It works so well, No bugs. The software never crashes. It works smoothly. Its really simple and easy to navigate, book appointments , run reports. I wish I had found the software ages ago! My old software was crashing and full of bugs, constantly on the phone trying to fix an issue on the site that was the software. They have amazing social media integration. Marketing is all worked into the software, and very easy to use. They have great email campaigns all built in. Well I could write a full page here but will move quickly to point 2. 2 The service and support is amazing, we have had ongoing training for all our staff, If we are stuck on any difficulty amazing support is just a call away. I Am looking forward to making full use of this powerful tool in my Salon, and looking forward to growing my business with Phorest. Thanks to Daniel , Shane, Barbara, Martha Helen And all the guys at Phorest for all the help support and training. Looking forward to growing with Phorest. Matthew Jonathan Pros Easy to use. A complete system. Great support Cons None Review Source JF Jennifer F. Director Used the software for: ### "Great company, great people, great service" February 23, 2015 5.0 When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so. Review Source KS Karen S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Bin your pencil and appt book" February 13, 2017 5.0 This system changed my salon life for the better. Online bookings saves me a receptionist. And the ease to look at two locations is brilliant. Having client notes at my finger tips saves me having to remember everything and I simply can't imagine not having Phorest in my life....fantastic all round salon software Pros Easy to use. Everything at my fingertips Cons On the odd occasion when I can't do what I want Review Source CK Charley K. Salon Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Woukd highly recommend to everyone (and I do!) " March 17, 2017 5.0 Phorest had been absolutely amazing from day one. Unlike other companies that once they have sold you the software, you never hear from anyone again. Phorest really care about their clients. The continued support, blogs and customer service are incomparable. Not forgetting the software itself is fantastic. Everything we asked for and more so much, in fact, I probably don't use ALL the features available due to having to sit down and read through all the manual - Highly recommend this. Today was the first time we had to phone forest 're a support matter in 18months and it was resolved promptly not affecting business because the IPads and Phones were still working. Thanks a million guys Pros Online bookings, Reports, photos & marketing Cons Unable to upload your own consultation forms from other companies Review Source Talk to a Capterra advisor for free and get results within 15 minutes.