# Page 2 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 2 - Reviews of Phorest ## Showing most helpful reviews Showing 26-50 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Brenda A. President Individual & Family Services Used the software for: 2+ years ### "Why Phorest rules!" February 13, 2026 5.0 The onboarding folks work very hard to make what can be an overwhelming process manageable as well as creating videos on how to do everything and anything so when issues arise, it is normally because someone didn't follow the easy to read or watch videos! The support I feel as an owner is second to none. I highly recommend! Pros Phorest is a game changer as far as being software that I feel like PARTNERS with me to bring the best experience to and for our guests as well as our team members. The customer support is second to none and it is easy to find answers when I need them. Phorest is always upgrading features and listens to our feedback to help streamline their systems in a way that no other company I deal with does. Cons Because you normally run so smoothly, when there are bugs or issues with the software I rarely consider that the problem is within Phorest and assume user error. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Phorest \[sensitive content hidden\] - I met him at the booth at Intercoiffure and his straightforward delivery and the whole team in the booth were great. My friend \[sensitive content hidden\] had also recommended you and I trust her. Switched from [SalonTarget](https://www.capterra.com/p/132341/SalonTarget/) They were going up on their pricing but not performance or features. Review Source MM Mario M. Salon owner Retail Used the software for: 6-12 months ### "Another Review" February 17, 2026 4.0 It's been going well so far. I think there are some things that can be changed to make it more user friendly. I was told that I would get business support through my journey and I have yet to get that. I have been flying solo and I'm sure I'm not utilizing things correctly to help improve business. It would be great to have more 1 on 1's to show what phorest can actually do for your business. I don't think I would pay more or move up in tier for what I'm getting. Pros That it is an all in one software service. It's great that I don't have to go through multiple companies to keep my business running smoothly. security seems pretty good and haven't had any bugs or issues with the software itself. Online booking has been great and the fact that we can requests deposits for first time client's and also give them a policy notice for no/shows-late appointment. Cons The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response isn't quick or just told we can't do that. I have used other scheduling softwares before that are way more user friendly and I feel like Phorest should do some more research on other platforms to see how they work well and incorporate that into their own. Reports have also been really hard to find, read and understand. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Phorest This just seemed like a better fit and it was talked up to being a business driver but have yet to see it. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) wanted a all in one POS system/software that made it easier to keep track of everything in 1 place. Review Source AR Adriana R. CEO Cosmetics Used the software for: 1-2 years ### "Excellent salon- Spa Salon Software System" February 12, 2026 5.0 We are very happy with the switch weed from ClienTrak software. We were hesitant in changing our Salon Software System but we are now glad we made the move Pros Excellent appointment management system as well as POS security, their online booking system helps us a lot to save time and money. It keeps us organized with our payroll and Spa management. Cons I couldn't mention anything at the moment, so far we are very happy for choosing Phorest as our main Salon system software Alternatives considered [MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Phorest They had all the features that we were looking for and the price per month was reasonable Switched from [ClienTrak](https://www.capterra.com/p/28389/ClienTrak-Spa-Salon-Software/) We were looking for a software that was more Medi Spa friendly that allowed us to create charting, recommendations and online consent forms and aftercare Review Source LP Lauryn P. Salon Coordinator and Online Representative Cosmetics Used the software for: 2+ years ### "User Friendly, Until You Need Help" February 13, 2026 3.0 Pros The system is easy for everyday tasks however making an in person appointment deposit and refunds are not as straight forward. Cons Support feels lacking after onboarding. When real issues come up, it often turns into finger pointing instead of problem solving. I still have open support tickets from 10 months ago that haven’t been resolved or followed up on. Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) This program was outdated and we needed something more modern, we made the switch in 2020. Review Source JY John Y. Owner and Director Health, Wellness and Fitness Used the software for: 1-2 years ### ""Innovative, Supportive, and Almost Perfect – Just One Wish for Sustainability"" August 8, 2025 5.0 We’ve been using Phorest at BodyWorks Holistic Wellness Centre, and it has truly elevated how we manage our bookings, client communications, and overall operations. The platform is intuitive, beautifully designed, and incredibly supportive of both our team and our clients’ needs. What we love most is how Phorest feels aligned with our values, caring for people, staying organized, and creating a seamless wellness experience. The support team is always responsive and helpful, and the tools just keep improving. Highly recommended for any spa or wellness center looking for a reliable and client-focused system! Pros Phorest is incredibly user-friendly, with a clean, intuitive layout that makes booking, scheduling, and managing clients seamless. The marketing tools are also a big plus, automated messages, email campaigns, and loyalty features help us stay connected with our clients effortlessly. Their support team is always responsive and genuinely helpful. Cons 1\. Occasionally, updates cause small glitches or changes in workflow that take time to adjust to. However, the support team is usually quick to assist when issues arise. 2. The only aspect I truly find limiting is the inability to reuse gift card barcodes. At our wellness centre, we provide physical plastic gift cards to clients. Once redeemed, we retain the cards in hopes of reusing them, however, Phorest currently doesn’t offer a way to reassign or reactivate these barcodes for new clients. We now have over 2,000 used cards stored, which we hesitate to dispose of due to environmental concerns. As a business deeply committed to sustainability, it’s important to us to reduce waste wherever possible. I believe offering the option to reuse or reassign barcodes would not only support eco-conscious practices but would also align beautifully with Phorest’s own values around innovation and sustainability. We’re hopeful this functionality might be considered for a future update. Review Source DF DENNIS F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Phorest, a top notch salon management system. " February 12, 2026 5.0 Phorest has saved us time with bookings, giving us any easy way to track our progress, and allowed us to increase revenues while holding down costs. Pros I like the value of Phorest. Scheduling system is easy to use and provides a lot of flexibility. All the reports which are available make monitoring your business relatively simple. Cons I like all the data collection of Phorest. I would like to be able to see it in graphic form without exporting it into another program Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) Phorest had a much more detailed salon management system, where Wix was mostly online booking with a little bit of scheduling. Review Source SS Syed S. Secretary Consumer Services Used the software for: 2+ years ### "One of the best Spa management software. " August 29, 2025 4.0 I am happy with Phorest, there are still need of few specific features (for instance billing to customer for taking payment through a link , and some promotional features that I would defintely want part of it, hopefully it will be developed by their team in near future. Overall i am satisfied with customer services and ease of using phorest. Pros I been in spa business for more than 15 years, we are unique so have unique challenges, I moved to Phorest almost 7 years ago, i have used several management softwares, and tested many other platfrom before deciding on phorest. I will say phorest in features is one of the best software out there. I love appointment managemetn system, scheudling, and tons of other features that you cannot find in other spa management softwares, Phorest has done incredible job understanding need of spas and setting up everything in convenient way. Pricing wise its on much higher side, I hope Phorest will consider pricing structure making it much more affordable Cons I am not happy with high pricing, I personally feel phorest can revise pricing making it more affordable. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Phorest Features I wanted were in Phorest, i love how group bookings were possible in phorest, series was one of the other feature, most importantly was marketing features. Switched from [Envision CTOS](https://www.capterra.com/p/10030283/Envision-CTOS/) I needed better appointment management software that also had option for memberships, series, and had marketing module to keep in touch with clients, track their history, formulas, consultation forms. Review Source Response from Phorest Software September 4, 2025 Hi Syed, Thank you for your glowing review of Phorest and valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. Regards, Casey O'Halloran Marketing Executive MI Maria I. Director of Operations Consumer Services Used the software for: 2+ years ### "Phorest team is amazing" August 26, 2025 5.0 Overall, The Phorest team is amazing. From onboarding, we had support in person to help our team and we've had support every step of the way. We have one person to reach out to if we have specific questions or need support on specific things. The helpdesk feature for our front desk staff has been super helpful. Phorest Academy is great for our new staff and training them. I love meeting with our Relationship Manager to go over new features or existing features that we might not be utilizing. Pros I love the usability of Phorest for the service provider team. It's easy for everyone to use and love some of the newer features that help with new staff coming on board. The new app features a unique referral code for each guest to share with those they are referring, and the internal tracking is amazing! We can see the results of our referral program and monetize it. Cons The reporting isn't always as straight forward as I hope for it to be. But we always ask for help when we can't find what we are looking for. I wish the new app for guests would allow us to manage the guests who use the "rebook previous appointment" tool, as it has been hard to manage with shop guests who schedule with multiple service providers and their timing isn't scheduled correct. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Phorest Phorest checked the most boxes that we found to be the most important to use to make such a big change Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) It didn't offer online booking and we wanted to make that switch so our guests could use online booking Review Source Response from Phorest Software September 4, 2025 Hi Maria, Thank you for your glowing review and valuable feedback :) We pride ourselves on offering best in class support to our customers especially through onboarding, so it is great to hear that we are meeting those expectations to our customers. For any feedback on changes you’d like in the product, we are always listening to you to help make Phorest even better. If you reach out to your dedicated Salon Success Manager, they will pass that feedback onto the Product Development team about making that improvement :) Regards, Casey O'Halloran Marketing Executive VR Verified Reviewer Aesthetician owner Retail Used the software for: 1-2 years ### "Amazing platform!" August 13, 2025 5.0 My overall experience has been great! The customer service is great. If I ever have a problem and need troubleshooting help, it's always available. Pros Phorest has all the tools you need to build a successful business. It's way more advanced than all other platforms I've used. Cons I do wish Phorest was a bit more affordable for smaller businesses. I don't mind paying for a platform the is advanced but $300/month seems a bit steep for a solo aesthetician. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Phorest There is more to offer and it's more suited towards spas. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro makes it seem affordable however if you need more advanced settings, you are charged $25/ add on. Review Source Response from Phorest Software September 4, 2025 Hi, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier. Regards, Casey O'Halloran Marketing Executive AAA April Arreola A. salon leader and marketing director Consumer Services Used the software for: 2+ years ### "phorest review" August 14, 2025 5.0 Overall I would still highly recommend Phorest to other salon and spa's. They're always coming out with new ideas and features. So quick to respond and help out with questions and concerns we need. Pros user friendly, easy access on mobile devices, many useful reports to use. easy inventory counts and ordering process. Ad's manager is such a great set it and forget tool to use along with the marketing emails. Cons there is no return inventory besides the returns report. the drag and drop is a bit laggy and tends to be harder to see where things are getting moved to. some reports are a bit confusing, like the retention report. when you archive a guest, they still have the availability to book, but wont show on the appointment screen until you unarchive them. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Millenium was outdated, and cloud database was not to our standards Review Source Response from Phorest Software September 4, 2025 Hi April, Thank you for your valuable feedback. We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. Regarding the retention report, we are always looking to feedback from salon leaders like yourself. If you reach out to your dedicated Salon Success Manager and give that feedback, it will help us prioritize building the new features that you and other owners need the most. Regards, Casey O'Halloran Marketing Executive LGG Luisa Gladymir G. CEO Cosmetics Used the software for: 2+ years ### "Exceptional Support & Innovation for Salons" August 23, 2025 5.0 My experience with Phorest has always been amazing—they continue to exceed my expectations year after year. I’ve been with them for about 7 years, and their constant evolution has elevated my business and kept me ahead in the beauty industry. Phorest played a major role in saving my company, especially through the Staff Performance tools, which keep my team engaged and motivated. Their Marketing Suite was a lifeline during the pandemic and a devastating flood, helping me stay connected with guests. Most of all, Phorest listens, values feedback, and turns ideas into reality—true innovation with care. Pros What I love most about Phorest is their outstanding customer service. Whenever I have a question, I always get a fast response from a real human—not just an automated text. Their team truly cares. I also appreciate their constant innovation; Phorest is always evolving to meet salon and beauty industry standards. The appointment schedule system is very intuitive and easy to learn, which makes training staff smooth and efficient. I also love how everything is all in one place—marketing, texting, tips, and more—making it feel like an all-inclusive software solution for my business and help me save money. Cons The financial reports could be more aligned with industry benchmark percentages, which would help in tracking and planning more effectively. I also wish the insights excluded rentals from the overall financial totals, as this would provide a clearer view of salon performance. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Phorest wanted the best customer service possible and to invest in a company that truly cares about its clients. Switched from [Millennium](https://www.capterra.com/p/227169/Millennium/) I needed a cloud-based software that would allow me to access and manage my business on the go, anytime and anywhere. Review Source Response from Phorest Software September 4, 2025 Hi Luisa! Thank you for your glowing review of Phorest and the valuable feedback! We are so happy to be a part of your success and truly appreciate your continued support over the years. I hear you on the financial reporting - for any feedback on changes you’d like in the product, we are always eager to listen to owners like you to help make Phorest even better. If you reach out to your dedicated Salon Success Manager, they will pass that feedback onto the Product Development team about making that improvement. Regards, Casey O'Halloran Marketing Executive HG Heather G. Operations Manager Consumer Services Used the software for: 2+ years ### "It’s only up from here!" August 19, 2025 5.0 It’s been very positive. I love that we have a dedicated person that helps us along and keeps in touch regularly. Thanks \[sensitive content hidden\]! Pros I love how innovative Phorest is. They are always working on new ways to make tech in our industry better. Cons The roll outs of new features can sometimes take a long time. There is also an occasional disconnect between things launching and salons knowing the feature exist. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Phorest The ease of use, built in marketing, the simplification of the system. And the assurance from Siobhan that she would make it as painless as possible to make the switch. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) We switched back when Millenium was moving to Meevo. We had an opportunity to compare and Phorest was the clear winner. We had never heard of the product before but it was an easy decision. Review Source Response from Phorest Software September 4, 2025 Hi Heather, Thank you for your valuable feedback and glowing review of Phorest! We appreciate your support as we work to ensure we are providing the best system we can to streamline operations. Regards, Casey O'Halloran Marketing Executive Sheridan C. Owner, Educator Consumer Services Used the software for: 2+ years ### "The best program we've used in 20 years." August 13, 2025 5.0 A very positive and consistent experience. We can't really imagine switching to something else at this point, as it keeps growing and Phorest keeps adding more updates that benefit everyone. Pros It has almost every feature we need and being able to actually utilize the features is simple. Their customer support is generally very prompt with a consistent resolution. I love being able to know and talk to real people. Love being a part of their beta programs to give feedback on what they're innovating, it feels like a partnership because they truly care about the user experience and make adjustments when needed. Cons Going from salon biz where Aveda plus was integrated, we'd love to see integration in the future but it was certainly not a dealbreaker. It's held our desk staff accountable, and we see so many MORE enrollments without the integration. Can't imagine the success we'd have if we did have it though. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) Reason for choosing Phorest Customer service experience, all the features, collaborative Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Cloud platform wasn't ready, constant glitches, constant servers down, pretty bad customer service timeliness & care taken Review Source Response from Phorest Software September 4, 2025 Hi Sheridan, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier. We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. I hear your feedback on the Aveda Plus Integration, this is currently available in limited states but feel free to reach out to your dedicated Salon Success Manager and give that feedback, it will help them to keep you updated on when it may be available to you! Regards, Casey O'Halloran Marketing Executive LH Laura H. Salon Ops Manager Hospitality Used the software for: 2+ years ### "A User-Friendly System" August 13, 2025 4.0 Very good since we moved over from other systems. It is such a much easier and user friendly for everyone.. Pros How user friendly it is for everyone. The system is highly user-friendly for hair salons, designed with the specific needs of stylists, receptionists, and salon managers in mind. Its intuitive interface makes scheduling appointments fast and simple, even for staff with minimal technical experience. Color-coded calendars, drag-and-drop functionality, and automatic reminders reduce the risk of booking errors and no-shows. The client management features are easy to navigate, allowing staff to store notes, preferences, and history for a personalized service experience. Overall, the system significantly improves efficiency and provides a smooth, hassle-free user experience. Cons There is nothing that is really that I don't dislike but I would love to see maybe a feature to add when you login to the system birthdays for that day would pop up so we can go that extra little step to show our clients we care. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) The company had been with Shortcuts for a long time and wanted to change to a more newer and user friendly Review Source Response from Phorest Software September 3, 2025 Hi Laura, Thank you for your glowing review of Phorest. It means the world to us that you are happy with Phorest and that it is helping you to grow your business and make your life easier. Phorest was built with salons in mind and it is wonderful to hear that you can see this come through in user friendliness and easy navigation. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive NP Natasha P. Owner Retail Used the software for: 1-2 years ### "My honest review " February 13, 2026 4.0 I’m really happy I made the switch. It’s been a very smooth transition. I love that they do a yearly audit too. Really makes sure your utilizing all the benefits Pros I like that it’s really user friendly for clients and salon. They have amazing customer service! I love that there is an app I can use and so can my employees. That it’s the same fee every month and everything I need to use for the system is included. I like the weekly reports and all that too. Cons That it won’t let a client book more then one kids haircut together. And I hardtime adjusting to the cost. I think it’s worth it but still seem like a decent amount. But I do love the features Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) They wouldn’t accept my credit card and kept switching from costing to free.Plus every month the fees changed Review Source Marion H. Spa Manager Medical Practice Used the software for: 2+ years ### "Eire Tech at it's best" August 13, 2025 5.0 Exemplary customer services and a willing to work with our needs and feedback. I have nothing but positive things to say about Phorest and their employees. Pros Their customer service and ongoing ability to adapt to the expanding needs in our medical spa has surpased my expectations of a company. Cons Constant updates. It's a good thing, but there can be bugs. Constantly having to tell clients, I'm sorry, bear with me, we just updated can be taxing. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Phorest The interface was better as well as Phorest was going to add Med Spa Review Source Response from Phorest Software September 4, 2025 Hi Marion, Thank you for your valuable feedback! We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers :) Regards, Casey O'Halloran Marketing Executive AK Alfons K. Ceo Health, Wellness and Fitness Used the software for: 1-2 years ### "Mann fühlt sich verarscht und über den Tisch gezogen!" July 28, 2025 1.0 Enttäuschende Erfahrung mit Phorest Salon Software Leider konnten wir mit Phorest keine guten Erfahrungen machen. Die Software ist im Vergleich zu anderen Anbietern deutlich überteuert, bietet dafür aber keinen entsprechenden Mehrwert. Der Fokus liegt fast ausschließlich auf dem Terminkalender – wer mehr erwartet, etwa eine flexible Kassenlösung oder umfassende Funktionen für den Salonalltag, wird enttäuscht. Die Kassenfunktion ist zwar vorhanden, aber in der Praxis nur eingeschränkt nutzbar und wenig intuitiv. Insgesamt wirkt das System unausgereift und nicht an die tatsächlichen Bedürfnisse von Salons angepasst. Für den Preis hätten wir deutlich mehr erwartet. Am schlimmsten ist es, wenn man kündigt Sie geben ihr Bestes, um es dir in Zukunft so schwer wie möglich mit einem Wechsel zu machen Daten werden weitergegeben, aber in einer lächerlichen und nicht verarbeitet baren Format. Pros Sie haben gute Marketing Tools Was soll ich sagen da bleibt nicht viel Positives zu berichten Man kann wenigstens kündigen! Cons Es hat mir deine Kassen Software nicht sehr viel zu tun, es ist ein Terminkalender, auf dem alles aufbaut. Den Bereich Rezepturen haben sie bei der Entwicklung wahrscheinlich fast vergessen , jedenfalls nicht praktisch. Mittlerweile kann man Rezepturen über Umwege drucken, aber das hat nun zwei Jahre gedauert, bis es funktioniert hat und dafür fast 130 € pro Monat… Nach der Kündigung wird es einem so schwer wie möglich gemacht Durch Bezahlung werden zwar Daten bereitgestellt, aber in einem lächerlichen, nicht verwendbaren Format. Spart euch das Geld bitte nach der Kündigung.. Man wird über den Tisch gezogen. Wahnsinnig teuer Aber man muss unterschreiben ,sie haben deine Daten Switched from [Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) Aufgabe der alten Software. Mir wurde gekündigt, da die Software den Betrieb eingestellt hat. Review Source FD Felor D. salon Davachi by Felor Retail Used the software for: 2+ years ### "high-end 🙌👌" February 12, 2026 5.0 I am a happy happy Client and I will stay with phorest they are very friendly the time you need something they’re always availablehe Pros it’s been years. I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your business as very smoothly Cons The price is expensive, especially like I am one person and I pay $85 or something like that monthly so that’s lots for one person but as a group in Salon is a good price but not for me Review Source NC Nina C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Marketing Suite" August 27, 2025 5.0 Phorest is amazing! Everyone on the team is great to work with, and so down to earth. They listen and find resolutions. Pros Phorest has so many useful features. It has helped us to streamline how many programs we use, and allows use to market more effectively. The marketing suite has been amazing for us. We use the paid ads feature and it has increased bookings, and revenue. The reporting shows us how effective the ad is, and how it measures against industry averages. Cons I wish reporting access for service providers was more robust, and easier for them to access. Overall I don’t have many cons to share. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Features and updates were not available when we needed them. Review Source Response from Phorest Software September 4, 2025 Hi Nina, Thank you for your glowing review of Phorest and valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. Regards, Casey O'Halloran Marketing Executive NF Nichole F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I’m overall satisfied with Phorest " February 12, 2026 4.0 It has been good however, sometimes my text reminders don’t go through to every guests. Mostly ones who have android phones. Pros I love the business tracking. It makes knowing tracking your progress very easy. It’s helpful when running reports Cons I don’t like the that the online booking isn’t a request for an appointment. I wish I could approve it before it’s scheduled. Also, I don’t like that I can’t see all stylists on the screen when I’m searching for the weak view. It’s only one stylist at a time. I would like to see an overview of everyone. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mint](https://www.capterra.com/p/213530/Mint/) Reason for choosing Phorest I liked the business tracking features and the marketing features Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) I wanted more options for emailing and marketing Review Source JD Jeff D. Owner Cosmetics Used the software for: 2+ years ### "Phorest Review" August 22, 2025 5.0 Since the beginning, we've been vey pleased. Great support and I enjoy the entire Phorest team-they listen to feedback Pros Being able to have and actual person to help me, and that they are constantly improving the system.. Cons Would love to see a section on the client card dedicated to color formulas and Phorestgo is often times unreliable Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Phorest Superior produce, plus we enjoy the team Switched from [Millennium](https://www.capterra.com/p/33751/Millennium/) Wanted to cloud based and Meevo was having too many issues, plus I didn't like that Meevo would own our client base Review Source Response from Phorest Software September 4, 2025 Hi Jeff, Thank you for your valuable feedback, We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. For any feedback on changes you’d like in the product, we are always listening to owners like you to help make Phorest even better. If you reach out to your dedicated Salon Success Manager, they will pass that feedback onto the Product Development team about making that improvement. Regards, Casey O'Halloran Marketing Executive KK Kendra K. Owner Retail Used the software for: 2+ years ### "Phorest for life! " February 15, 2026 5.0 Overall experience with Phorest is SO good! Anytime I have questions or need support they are right there to help you! Plus their marketing features are amazing! Pros Phorest has the BEST reporting system I have ever worked with! Every time I need a number to support my teams growth it is so easy to find! Also, their customer service is EXCEPTIONAL! Cons The only con I can think of is that there is no way to "split" retail. My salon specializes and when they share a client there is no way to "share" the retail at checkout. But I reported this issue and have been told they are working on it! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Phorest seemed much better! Phorest was developed for salons and you can tell! Review Source MM Mindy M. Owner and operator Consumer Services Used the software for: 2+ years ### "Best program " February 15, 2026 5.0 Great product for my business I recommend everyone I know to switch over for their own business...easy to use Pros Value for the money Online booking Account management Appointment management Customer support Security Cons The inventory features could be more user-friendly so the assigned staff can do it when I am not there Alternatives considered [Builder Prime](https://www.capterra.com/p/164068/Builder-Prime/) Reason for choosing Phorest Best that I saw for my industry thus far very usable Review Source SM Sherrilyn M. Operations Manager Retail Used the software for: 2+ years ### "this software transforms the game." August 13, 2025 5.0 It has made our front desk WAY more proficient, labor costs go down due to easy simple to use features that make cashing in and out a breeze. Pros The fact there is such supportive staff who are always quick to help when we are in need, there is also a support button with step by step tips on how to use the software when you are in a time crunch. I also enjoy the consistent updates that keep us up to date with all the latest feature to help our salons business run smoothly! Cons I do not like the fact you can't create a schedule for the breaks to appear in certain peoples schedule and need to do it one by one. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) It was outdated and a lengthy process to do anything with this system. ancient technology in my opinion. Review Source JA James A. Manager Retail Used the software for: 2+ years ### "Hard to beat a good software with a team of rockstars " February 11, 2026 5.0 We have been using Phorest for the last 6 years and couldn’t be happier. The staff we interact with and support we get are truthfully our favorite part. Pros Ease of use and appointment booking by far are my favs. Email and text marketing are a close second place. Cons The app is occasionally buggy, but not a deal breaker. For my end on the fly I need the app to be ready for me whenever because I am on the move and not in front of a PC. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) We were using Vagaro, but wanted better reporting. Meevo 1.0 was a disaster Review Source Talk to a Capterra advisor for free and get results within 15 minutes.