# Page 3 | LogicMonitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LogicMonitor the right Network Management solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113371/LogicMonitor/reviews --- LogicMonitor 4.6 (119) [View alternatives](https://www.capterra.com/p/113371/LogicMonitor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of LogicMonitor ## Showing most helpful reviews Showing 51-75 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trevor D. Vice President of Information Technology Banking Used the software for: I used a free trial ### "Great Product! " February 22, 2016 5.0 I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light! We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution? Pros • Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there • It works for a small company, but can easily scale to meet the needs for even a ginormous company. • Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff) • We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know! Cons I honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app. Review Source RP Robert P. sr admin Financial Services Used the software for: 2+ years ### "Good infrastructure tool for monitoring " May 19, 2023 4.0 Pros How easy it was to setup and use to monitor devices Cons I needs more network modules for monitoring network devices Review Source mA mehdi A. IT Information Technology and Services Used the software for: 2+ years ### "LogicMonitor - The solution to have a broad view of all machines and networks" May 12, 2023 4.0 Pros \- Automation- Documentation- Alert escalation Cons Build a community around the product that creates scripts Review Source JM Jen M. Operations Lead Information Technology and Services Used the software for: 1-2 years ### "LogicMonitor User" June 5, 2023 5.0 LM is a powerful tool with all the options one would need to properly manage the IT estate. Customer support has made the set up process managable. Pros The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions. Cons I find some reporting not intuitive but it is probably me. Review Source Mike H. Cloud Security Engineer Management Consulting Used the software for: 2+ years ### "Single pane of glass" December 9, 2018 5.0 Pros Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for. From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it. Cons Too much javascript making it a heavy application for mobile devices to operate. Review Source VR Verified Reviewer Systems Manager Maritime Used the software for: 2+ years ### "All In One Package" November 27, 2018 5.0 Excellent experience, on-boarding with reps was professionally done and very quickly arranged everything. The software keeps me and my team informed 24/7 on the systems I manage. Overall would recommend this to anyone looking to improve system uptime and performance. This software gives me enormous insight for our systems. Pros We live the easy of use and integration of the software. Cons There is ample room for improvement no the mobile app. Review Source Wayne M. General Manager Information Technology and Services Used the software for: 1-2 years ### "Simple but extensible" November 28, 2018 5.0 We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive. Pros It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful. Cons While it handles syslogs, the process for generating meaningful alerts from them can be trial and error. Review Source JB Jason B. Network Administrator Medical Practice Used the software for: 6-12 months ### "Great application from the ground up" May 11, 2023 5.0 If you built this from the ground up it is great. If you walk into an environment with it implemented it's not fun to learn. Pros Very customizable. Can do whatever you want. Cons Very complicated software. Not for the faint of heart. Reason for choosing LogicMonitor The level of detail. Review Source pS pallagani S. Assistant consultent Information Technology and Services Used the software for: 6-12 months ### "Good" May 12, 2023 5.0 good Pros it is good tool and Cloud based tool. Reports are also good Review Source VR Verified Reviewer Consulting Engineer Information Technology and Services Used the software for: 2+ years ### "Great product" November 29, 2018 5.0 Overall things have been great. Account manager has been awesome and product has continued to improve over time. Pros Ease of use and all the pre-built data-points are awesome! Cons Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display. Review Source KT Kade T. Network Engineer Management Consulting Used the software for: 2+ years ### "The King of Monitoring" November 27, 2018 5.0 Pretty freaking awesome. Pros It is literally the best thing that I have ever used in forms of monitoring. That might be because it is the only thing i've ever used. It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table. Any technician with alot of time and creativity could make this software literally do their job for them. Cons Basically, I wish the netscan was a little more informative. I need some heavy lifting done in that department. I want to be spoon fed information about devices discovered on the network, vendor, mac, etc by default and have logicmonitor make recommendations on what to add to the portal. Because lets face it, as a client with thousand of devices in LM i'm not going to start adding workstations. Review Source PW Peter W. Web Developer Higher Education Used the software for: 1-2 years ### "Simple to learn, hard to master" November 30, 2018 5.0 Pros LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything! The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around. The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed. Cons Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does. To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired. Review Source VR Verified Reviewer System Administrator Computer Software Used the software for: 1-2 years ### "Great monitoring tool" November 27, 2018 5.0 Pros It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards. Cons Learning curve is pretty high. Some datasources are too basic. Personally i would like to have software/hardware assessment module in LM. Review Source VR Verified Reviewer Collaboration Engineer Information Technology and Services Used the software for: 2+ years ### "LogicMonitor is a great monitoring tool" November 27, 2018 5.0 It is our core monitoring service for our business. Pros \-Ease of use -Pricing -Custom Datasources -Alert tuning -Integration with ticketing systems Cons \-Reporting could be better -Mobile app could use improvements Review Source VR Verified Reviewer Client Lead Marketing and Advertising Used the software for: I used a free trial ### "A fair AIOps platform but a long way to go" April 7, 2024 4.0 Pros 1\. Effective mobile app 2. Free trial with full functionality 3. Fair dashboard 4. Helpful team Cons 1\. SQL commands are not very good 2. Can’t integrate with internal tool 3. UX can be improved Review Source CT Craig T. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Monitoring Made easy" December 9, 2016 5.0 I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable. Pros How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours. Cons customization is very difficult and reporting could be better. Review Source VR Verified Reviewer Chief Software Architect Computer Software Used the software for: 2+ years ### "Easy setup, well rounded feature set" November 29, 2018 4.0 Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud. Pros Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box. Cons Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies. Review Source GH George H. Data Analyst Education Management Used the software for: 2+ years ### "A must have app if you are in IT" May 21, 2019 5.0 Overall, I was able to protect the servers, applications, and allow the IT team to meet their SLA (service level agreement). Pros This is a web based app. Set up is super easy. LogicMonitor is installed on our mission critical servers. We set it up to notify us (email) when server HD, CPU, memory is over a threshold. If this happens, we can quickly respond. Cons Pricing can get expensive if you have a lot of servers. Review Source JD James D. NOC Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Support" November 28, 2018 5.0 Overall we've been pleased with LogicMonitor. Pros The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change. Cons We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time. Review Source JV Joshua V. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Excellent product" November 27, 2018 5.0 LM has saved us a ton of money. We setup it and got it monitoring our network very easily. We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse. I would recommend this and say it is a must for an enterprise level business. Pros Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data. Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond. Cons I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history. Review Source AP Anousak P. System Administration Financial Services Used the software for: 1-2 years ### "LogicMonitor Review" May 18, 2023 4.0 Good Pros The monitoring interface, ease of finding servers. Cons Integrating servers into application can be clunky. Review Source VR Verified Reviewer Director of Technical Operations Publishing Used the software for: 1-2 years ### "Easy to use and setup" November 27, 2018 5.0 Pros LogicMonitor is very easy to get up and running. I have dealt with other monitoring products where it take weeks or more to get a demo set up and longer to get the product up an running. Setup was a breeze, a fully functional trial was instant and the sales staff/engineers were a pleasure to work with. Cons This is more of a pricing issue than anything else, but paying extra for monitoring cloud resources didn't sit well. Review Source MC Mike C. Systems Administrator Higher Education Used the software for: 2+ years ### "Cloud Monitoring at it's best" December 5, 2018 4.0 They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration. Pros The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server). Cons When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts. Review Source BC Bronze C. Technical Consultant Used the software for: 6-12 months ### "From alerts to RDP to organized data. We know before the customer knows." August 3, 2017 5.0 There is too much to list. It is core to our monitoring. Pros Ease of Use - Organization is key to success, and this tool provides easy to trace directory trees. Organization - We can easily set what type of alerts are red or yellow. What severity to contact us. Notifications - Enough information is provided in the notifications to engage the customer and begin investigation. Value for Money - We have not even scratched the surface of what LogicMonitor can do and we are doing more than we could with our previous software. Cons Reports - From my understanding there are limitations on what information is generated in the reports. For instance, if we were to report on the number concurrent calls at any particular gateway this information cannot be provided in a report. Review Source JY Jared Y. Server Manager Information Technology and Services Used the software for: 1-2 years ### "True Visibility" November 30, 2018 5.0 Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers. Pros LogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice. Cons Maybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools. Review Source Similar Products Featured