# Page 2 | LogicMonitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LogicMonitor the right Network Management solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113371/LogicMonitor/reviews --- LogicMonitor 4.6 (119) [View alternatives](https://www.capterra.com/p/113371/LogicMonitor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LogicMonitor ## Showing most helpful reviews Showing 26-50 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Javier F. Partners Responsible Consumer Electronics Used the software for: 2+ years ### "LogicMonitor makes it easy to monitor all my network devices and servers in one place, saving me time and hassle." September 8, 2024 4.0 Pros The customizable dashboards and automated alerts are incredibly helpful for keeping track of our network performance. Cons The interface can be a bit overwhelming at first, and the learning curve for setting up the monitoring can be steep. Review Source PL Pedro L. It Consumer Electronics Used the software for: Less than 6 months ### "LogicMonitor is a game-changer for monitoring our IT infrastructure." September 26, 2024 3.0 Pros The customizable dashboards and automatic alerting are real time-savers. Cons The interface could be more intuitive and user-friendly. Review Source TL Tim L. Systems Engineer Consumer Services Used the software for: 2+ years ### "Great combination of function and flexibility" May 18, 2023 4.0 Our goals were to deploy a product that would provide a single status view of our infrastructure, help us identify which teams to engage when issues occur, and utilize Saas options from our chosen vendor. It took some time and work, but Logicmonitor was the product we needed to meet our monitoring goals.Logicmonitor helps us identify problems quickly, and see when recovery is complete. Monitoring data history has been extremely useful to conduct post mortems, and predict where resources might be better deployed.Dashboards have allowed us to share pertinent information with non technical parts of the business, so they can see when problems exist without needing to call.Overall, a great product that helps our business function. Pros Provided datasources cover most equipmentCustomizationProduct SupportMature product Cons Reporting not as customizable as desired Review Source PB Philip B. SSE Information Technology and Services Used the software for: 2+ years ### "Great Operational Monitoring Platofrm" May 15, 2023 5.0 We've had a wonderful experience with LogicMonitor overall. Easy to setup and use, provides timely alerts and good monitoring data overall. It supports all of the devices we need it to and their support is great. Pros LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment. Cons There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing LogicMonitor Functionally and cost. Both datadog and dnyratrace were twice the price and provided limited additional features. Review Source Robert B. Manager, IT Operations Computer Software Used the software for: 1-2 years ### "LogicMonitor is a great choice!" February 3, 2016 5.0 When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement! Pros Many of them mentioned above. Cons Not many, but the response time for requesting new device/vendor recognition could improve. Review Source Sean F. Sr. Systems Engineer Automotive Used the software for: 1-2 years ### "When Cloud Monitoring Makes Sense" February 15, 2016 5.0 At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three. When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more. They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there. Pros Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes. Cons It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.) Review Source vkrK vinay kumar reddy K. AZURE ENGINEER Insurance Used the software for: 2+ years ### "One of the best Monitoring Tool" May 18, 2023 4.0 All are good the overall features are good Pros Overall features are good especially the grouping and alert ruling features are good Cons Sometimes it get slow in the portal. It should have an application rathet than web app Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing LogicMonitor I havent tested the other tools so cant judge Review Source RB Ritchie B. Systems Engineer Banking Used the software for: 2+ years ### "Easy but not comprehensive" May 18, 2023 4.0 I like the product. Not super responsive interface. Seems to lag compared to previous on-prem solutions. Pros Easy to setup and get going. Faulty intuitive. Cons Limitation on drawing maps. It tries to do it or it for you but includes stuff you don’t need. See PRTG. Alternatives considered [Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)[PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[Nagios Core](https://www.capterra.com/p/152751/Nagios-Core/) Reason for choosing LogicMonitor LM responded. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Security Review Source TL Todd L. Cloud Engineer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "An overall great product" May 18, 2023 5.0 Overall, I love the product. It's much better than what we had before and gives us historical data, so we can see what happened during an outage. Pros I like that we have very good visibility into what our servers are doing at all times. The alerting is quick and lets us know when something is wrong. I also like the formatting of the alert emails and the fact that you can reply with certain language to take action on the alert, right from your email! Cons I was trying to monitor the event viewers and alert when it sees a specific event. So far, we've been having troubles with the collector being able to get those metrics without timing out.Also, the log viewer is extremely complex and not intuitive. Switched from [Pulseway](https://www.capterra.com/p/141792/Pulseway/) LogicMonitor had more robust monitoring. Even though Pulseway has excellent automation utilities and patching, LogicMonitor does a better job with the monitoring aspect, which was more important to us. Review Source KP Kevin P. Sysadmin Oil & Energy Used the software for: 2+ years ### "It’s pretty good" May 18, 2023 4.0 Pretty good. Pros Easy to use and drill into issues, easy to add resources. Cons Making dashboards is challenging, configuring alerting rules is cumbersome. Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) Required commercial support and UI configuration. Review Source AH Adam H. Sr. Sys Admin Financial Services Used the software for: 2+ years ### "LogicMonitor from a System Administrator View" May 18, 2023 5.0 Pros I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane. Cons I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom. Review Source KT Kirby T. Sr. Network Engineer Hospital & Health Care Used the software for: 6-12 months ### "Expensive but worth every penny" May 18, 2023 5.0 Even with it's price tag being somewhat painful, LogicMonitor is my favorite monitoring system for my network. When I started a new job, I was asked what monitoring tool I wanted to use. Without even needing to think about it, I knew LogicMonitor was the answer! My colleagues also love the fact that I was instrumental in bringing LogicMonitor onboard. They've found the value of the product! Pros LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death. Cons The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reason for choosing LogicMonitor I've used the others in the past and by far, LogicMonitor had the best interface, support, and usability in my experience. Review Source Ian L. Data Center Manager Consumer Goods Used the software for: 1-2 years ### "Fantastic Monitoring Tool " December 4, 2018 5.0 We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Pros It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged. Cons It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too! Review Source VR Verified Reviewer NetApp & VMware Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Smart, Clean and simple to get up and running " November 27, 2018 5.0 We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts. With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors. Pros Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use. It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them. The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors. Cons Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects. Review Source DR David R. IT Manager Pharmaceuticals Used the software for: 2+ years ### "LogicMonitor Review" May 18, 2023 5.0 My experience with LM has been very good. We're currently in the process of revamping the tool in our infrastructure and that's been going smooth. Pros LM has tons of features that enable monitoring of very intricate pieces of the infrastructure. Cons Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out. Review Source MM Madalyn M. Systems Availability Engineer Banking Used the software for: 6-12 months ### "LogicMonitor Review" May 11, 2023 3.0 Pros LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues. Cons I think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java. Review Source PS Phil S. LAN/WAN Engineer Financial Services Used the software for: Less than 6 months ### "An exercise in sadness" May 18, 2023 3.0 This is supposed to replace our existing monitoring tools, but has caused extreme frustration with those of us tasked with building, monitoring, and maintaining it. Pros I can't think of much that I have found that I like. Cons The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary. Reason for choosing LogicMonitor We were told to implement it. Switched from [NetFlow Traffic Analyzer](https://www.capterra.com/p/216637/NetFlow-Traffic-Analyzer/) We were told LogicMonitor is better. Review Source eC ed C. Systems Administrator Gambling & Casinos Used the software for: 1-2 years ### "Global Tote Review" May 18, 2023 4.0 No real issues, like the product, but tuning alerts is cumbersome Pros Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated Cons Sometimes too noisy, alot of work tuning Review Source SM Shriram M. System Administrator Banking Used the software for: 1-2 years ### "LogicMonitor - The future of monitoring " May 19, 2023 3.0 Pros Can be accessed from anywhere, Reporting is good but can be improvised Cons Reporting customization is low, needs more flexibility Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Ease of access and no footprint on the server, better security Review Source Brett R. Software Engineer Financial Services Used the software for: 1-2 years ### "Flexible and very complete monitoring platform" June 27, 2022 5.0 Pros It has strong fault detection capabilities and alerts are issued quickly. It offers very good customization options and its flexibility allows it to adapt to our IT infrastructure, without complications. Reports with performance metrics are very intuitive. It has versatile options to monitor devices remotely. Cons The only thing I think they can add is how to handle the set of alerts, which can be cumbersome at times. Review Source NN Nate N. Sy Sys Engineer Financial Services Used the software for: 1-2 years ### "Review" May 18, 2023 5.0 Pros All the features and potential options to do other things. Very robust monitoring options and dashboards. Cons Little difficult to find resources especially those from VCenter. It almost seems to import too many things and it'd be nice if it aggregated them into a single VM with oall the resources listed under it. Review Source JE Joachim E. LogicMonitor is a good thing Computer Software Used the software for: 1-2 years ### "logicmonitor a good thing to my space work" January 4, 2023 4.0 specially, logicmonitor is a software that i ever imagine to use in my past time and when my friend produce this for my for my work, i can say that it still a good experience for to have to discovery this and until now i always use this and i hope to be not desapoint in the future Pros there is the protection in real time, this is the thing that i like in this software and also the cloud security this is so awesome Cons soetime is very various becouse its complexe use, but nothing else for me it still great Review Source SS Sunil S. System Engineer Information Technology and Services Used the software for: 6-12 months ### "Wonderful stuff" May 18, 2023 4.0 Pretty good which helps my monitoring easier. Pros Netscan and arrangement for discover devices once everything is set. Cons Few of data source like monitoring local SSL certificate from server are missing. Review Source MD Mike D. SR Systems Engineer Higher Education Used the software for: 6-12 months ### "Outstanding; Highly Recommended." August 10, 2015 5.0 Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role. In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks: 1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components. 2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required. I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack. Pros \-Relatively low-effort administration -Exceptionally convenient -Extensive "Out-of-Box" definitions supporting a wide range of vendor product families -Well-thought UI -Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application Cons \-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world. -Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI. -Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation. Review Source CS Caroline S. Software Engineer Computer Software Used the software for: 6-12 months ### "Excellent solution to monitor the performance of applications." May 30, 2019 4.0 A software that is undoubtedly efficient to carry out the monitoring of applications and can also monitor not only the physical infrastructure but also the virtual one, in this way you are aware of any inconvenience or malfunction to be able to solve it in the shortest time possible or prevent them in a way that leads to much larger problems. Pros A software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time. Cons For users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem. Review Source Similar Products Featured