# WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebRezPro the right Hospitality Property Management solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of WebRezPro Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JL Jasen L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “WebRezPro has just about everything you need to handle reservations and daily operations.“ September 15, 2025 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 JL Jasen L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them.“ September 15, 2025 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 JA Jaya A Book keeperHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “All the custom and financial reports are easy to generate to provide you with all the necessary data on your business.“ September 16, 2025 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 JA Jaya A Book keeperHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This software is user-friendly, and you can access it from anywhere once you have an internet connection.“ September 16, 2025 BM Ben M Director of Member ServicesHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Actions within an owners profile, under owners list, often generate an error.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source ALM Angel Luis M. Owner Hospitality Used the software for: 2+ years ### "Extremely sastified with the sofware and the services provided by WebRezPro" July 22, 2024 5.0 The Property Management System is easy and friendly to use it Pros The system is very reliable, the professional staff is outstanding Cons At this moment, I cannot think of anything Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing WebRezPro Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc Review Source AD Alison D. Operations Manager Hospitality Used the software for: Less than 6 months ### "Counterintuitive" August 9, 2024 2.0 It has been challenging, but it is working. Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source AR Arlene R. Resort Manager Hospitality Used the software for: 2+ years ### "Great Program" May 28, 2024 5.0 Hanna and her team were excellent would recommend to other operators. Pros Very user friendly, Excellent support, Calanders Cons Did not use the accounting part of program did not work for us. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was not working for us needed more extensive system. Review Source Response from World Web Technologies June 24, 2024 Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need! DB David B. Owner Hospitality Used the software for: 2+ years ### "WebRezPro - simple when you need it, capable when you're ready" April 14, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) WebResPro has a lot more features and better integration support with many third party systems. Review Source AG Albert G. Revenue and Group Reservations Manager Hospitality Used the software for: 1-2 years ### "Great product for small operators." January 25, 2024 5.0 Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master. Pros It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed. Cons When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Training took too long and the system was too sophisticated for a property of our size. Support was very hard to get hold of and turn around time was far too long. Review Source Response from World Web Technologies February 15, 2024 Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform. BB Breanna B. Lodging Manager Hospitality Used the software for: 2+ years ### "WebrezPro Review from Swain Resort" September 10, 2024 5.0 Pros The convenience since the update, Helps our users book rooms easier. Cons I can no longer get full sized screens of the reservations when opening them. Review Source NL Ninon L. Hotel Manager Hospitality Used the software for: 2+ years ### "Love WRP and their support team!" August 13, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source Response from World Web Technologies August 22, 2024 Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you. CR Christine R. Manager Hospitality Used the software for: 2+ years ### "Phenomenal customer service!" July 18, 2024 5.0 Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon. Pros The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer! Cons It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room. Reason for choosing WebRezPro Better calendar and email templates Review Source JB JOHANNA B. HOTEL MANAGER Hospitality Used the software for: 2+ years ### "WebRezPro xxxxx review -The Arts Hotel-" August 8, 2024 5.0 Great features, user friendly. Excellent customer service, prompt and always helpful. Pros User friendly. Great customer service and prompt resolutions. Cons I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC. Review Source EC Emily C. Administrative Manager Hospitality Used the software for: 2+ years ### "Shadowcliff Review" June 1, 2024 4.0 Pros Ease of use.it is very intuitive and clear. Cons No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :( Review Source Response from World Web Technologies June 6, 2024 Thank you for your feedback. We're glad you find our platform intuitive. We wanted to let you know that we do have an online availability calendar that you can place on your website. For further details, please contact our support team. BM Benjamin M. General Manager Hospitality Used the software for: 1-2 years ### "Your Accountants will THANK YOU for using! (And it's easy once it's set up)" January 26, 2024 5.0 I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive! Pros Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy! Cons Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work. Review Source Response from World Web Technologies February 15, 2024 Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience. KC Ken C. President Hospitality Used the software for: 2+ years ### "Good product for the price but lacks a few quality of life features." September 20, 2022 4.0 Overall WebRezPro has been pretty good. Pros It's pretty easy to use, intuitive, and customer service is usually very good. Cons I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month. Review Source FT France T. Owner / Operator Hospitality Used the software for: 2+ years ### "Could not live without WebRezPro" May 9, 2019 5.0 I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP. Pros Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :) Cons Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely. Review Source CM Chris M. Director of Rooms Hospitality Used the software for: 2+ years ### "WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!" February 15, 2022 5.0 I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. Cons I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! Reason for choosing WebRezPro Choosing WebRezPro was the smartest choice I've made in over 15 years. Review Source KS Kenneth S. General Manager Hospitality Used the software for: 2+ years ### "May Dee Suitez WebRezPro review" January 30, 2024 5.0 Pros Easy to use Awesome customer support team. Know practically by first name Cons Nothong negative to say about WebRezPro. Review Source Response from World Web Technologies February 14, 2024 Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. JC James C. Hotel Manager Hospitality Used the software for: 2+ years ### "Easy to use Software" November 7, 2022 3.0 Pros Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests. Cons If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system. Review Source BZ Brian Z. Regional Manager Hospitality Used the software for: 1-2 years ### "Incredibly happy we switched to WebRezPro" September 1, 2021 5.0 Pros WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well. Cons Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support. Review Source RL Renee L. Regional Controller Hospitality Used the software for: 2+ years ### "Accountant perspective" February 15, 2024 4.0 Like as an easy system for independent hotels Pros Easy to use, reports easy to run and find and easy to read Cons back dating, have had problems with keeping this turned off Review Source DV DeEtte V. Owner Hospitality Used the software for: 2+ years ### "By far the "best" Reservation System" June 12, 2019 5.0 Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. Pros Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. Review Source NF Nicole F. Accountant Hospitality Used the software for: 2+ years ### "WebRezPro Is quick, easy and super understanding! " February 14, 2024 5.0 Pros We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs! Cons The costs, the costs could be lower. I mean everyone needs to make money right? Review Source BS Bruce S. owner /Manager Hospitality Used the software for: 1-2 years ### "needs and app" February 21, 2020 4.0 Pros ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings Cons constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either Reason for choosing WebRezPro price and ease of use Review Source Response from World Web Technologies February 26, 2020 Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly. LC Lee C. Chief Operating Officer Hospitality Used the software for: 2+ years ### "Outstandning Partner" December 17, 2023 5.0 Pros We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. \[sensitive content hidden\] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant. Cons The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need. Reason for choosing WebRezPro The ability to manage four customer facing properties from one PMS login. Review Source LI Liz I. Owner/Operator Hospitality Used the software for: 2+ years ### "Best decision we made for room sales " January 23, 2017 5.0 We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations. Pros Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen. Cons the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen. Review Source Response from World Web Technologies January 26, 2017 Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback! Talk to a Capterra advisor for free and get results within 15 minutes.