# WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebRezPro the right Hospitality Property Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source AS Ashley S. Owner Hospitality Used the software for: 1-2 years ### "Use for 2 properties " August 13, 2024 5.0 Excellent. Service is wonderful and very helpful! Pros Ease of use. Integrations. Overrides for rates etc. Cons More complex set up than others but once it’s done it’s incredible. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Ease of use, customer support, added features and integrations Review Source Response from World Web Technologies August 22, 2024 Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out. AD Alison D. Operations Manager Hospitality Used the software for: Less than 6 months ### "Counterintuitive" August 9, 2024 2.0 It has been challenging, but it is working. Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. ALM Angel Luis M. Owner Hospitality Used the software for: 2+ years ### "Extremely sastified with the sofware and the services provided by WebRezPro" July 22, 2024 5.0 The Property Management System is easy and friendly to use it Pros The system is very reliable, the professional staff is outstanding Cons At this moment, I cannot think of anything Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing WebRezPro Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc Review Source SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source LS Lisa S. General Manager Hospitality Used the software for: 2+ years ### "Hospitatlilty Management Made Easy" May 12, 2025 5.0 I have used WebRezPro for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. Pros WebRezPro makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. Review Source JA Jaya A. Book keeper Hospitality Used the software for: 2+ years ### "User Friendly and Affordable." September 16, 2025 5.0 User-friendly and works great for small businesses. Best customer/technical support when I need help. Pros This software is user-friendly, and you can access it from anywhere once you have an internet connection. The availability charts are fantastic. All the custom and financial reports are easy to generate to provide you with all the necessary data on your business. Compared to other PMS, Webrez Pro is affordable. Cons I would like to see a report that shows advance deposits taken, deposits allocated, and the balance. Review Source JL Jasen L. Owner Hospitality Used the software for: 2+ years ### "Reliable with good itegration, but takes getting used to" September 15, 2025 5.0 Overall, WebRezPro has been a positive experience. Once you get past the initial adjustment, the system proves reliable and efficient, with all the tools needed to run property operations smoothly Pros WebRezPro has just about everything you need to handle reservations and daily operations. It offers useful reports, flexible rate options, and connects well with other systems like AirBnB. It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them. Cons The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users. Review Source KH Kate H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" March 2, 2025 5.0 so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding. Pros the video/shared screen was so helpful in navigating my questions Cons although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. Review Source JB Jaxy B. Owner Hospitality Used the software for: Less than 6 months ### "Wonderful experience " May 6, 2025 5.0 From the beginning with our Account Rep \[sensitive content hidden\] to our trainer \[sensitive content hidden\] is has been a great experience! Both \[sensitive content hidden\] are exceptional to work with! Pros Our trainer \[sensitive content hidden\] was absolutely wonderful! so patient and helpful! Really felt that she went above and beyond! Cons So far all great! Have no negatives to report at this time. Would recommend to others. Account Rep and trainer have been wonderful! Review Source RH Roland H. Owner/manager Hospitality Used the software for: 2+ years ### "Review of software" March 11, 2022 5.0 It is a great program for keeping our business organized. Pros It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most. Cons I wish it had a way to track our competitors to keep our prices lower. Review Source NL Ninon L. Hotel Manager Hospitality Used the software for: 2+ years ### "Love WRP and their support team!" August 13, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source Response from World Web Technologies August 22, 2024 Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you. JB JOHANNA B. HOTEL MANAGER Hospitality Used the software for: 2+ years ### "WebRezPro xxxxx review -The Arts Hotel-" August 8, 2024 5.0 Great features, user friendly. Excellent customer service, prompt and always helpful. Pros User friendly. Great customer service and prompt resolutions. Cons I would like to be able to show the guests that the preauthorization was released. Sometimes they arrive and want to pay with another CC. Review Source BM Benjamin M. General Manager Hospitality Used the software for: 1-2 years ### "Your Accountants will THANK YOU for using! (And it's easy once it's set up)" January 26, 2024 5.0 I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive! Pros Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy! Cons Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work. Review Source Response from World Web Technologies February 15, 2024 Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience. KC Ken C. President Hospitality Used the software for: 2+ years ### "Good product for the price but lacks a few quality of life features." September 20, 2022 4.0 Overall WebRezPro has been pretty good. Pros It's pretty easy to use, intuitive, and customer service is usually very good. Cons I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month. Review Source FT France T. Owner / Operator Hospitality Used the software for: 2+ years ### "Could not live without WebRezPro" May 9, 2019 5.0 I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP. Pros Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :) Cons Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely. Review Source CM Chris M. Director of Rooms Hospitality Used the software for: 2+ years ### "WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!" February 15, 2022 5.0 I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. Cons I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! Reason for choosing WebRezPro Choosing WebRezPro was the smartest choice I've made in over 15 years. Review Source SS Scott S. General Manager Hospitality Used the software for: 1-2 years ### "Great system! Easy to use and personalize. " August 30, 2022 5.0 Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property. Pros The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features. Cons Room moves and room blocks are a bit cumbersome, but work fine. Review Source CL Chris L. Owner Hospitality Used the software for: 2+ years ### "Great product" April 15, 2019 5.0 the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around. Pros For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature. Cons Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny! Review Source Response from World Web Technologies April 24, 2019 Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review! KB Kristie B. Resort Manager Hospitality Used the software for: 2+ years ### "WebRezPro, Good Resort Tool" June 28, 2021 5.0 Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful. Pros Booking reservations is very easy. The system has all of the basic needs. Cons Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report. Reason for choosing WebRezPro WebRezPro offered the best overall system to meet our needs. Review Source DB Daniel B. General Manager Hospitality Used the software for: 2+ years ### "The Goat for Reservations" April 5, 2024 5.0 Pros It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing Cons It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Review Source RL Renee L. Regional Controller Hospitality Used the software for: 2+ years ### "Accountant perspective" February 15, 2024 4.0 Like as an easy system for independent hotels Pros Easy to use, reports easy to run and find and easy to read Cons back dating, have had problems with keeping this turned off Review Source JB John B. Owner Hospitality Used the software for: 1-2 years ### "Clunky with a 90s software feel. " November 4, 2022 3.0 Could be much better. Pros If I had to do it again I'd probLy use cloudbeds. Cons Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old. Reason for choosing WebRezPro I didn't really know much abiutntibbutnsaw sow other people us..g it. Good I refraction partners Review Source KL Kim L. Director of Sales Hospitality Used the software for: 1-2 years ### "WebRez Pro Review" March 6, 2020 4.0 We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter. Pros Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently. Cons Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved. Reason for choosing WebRezPro Our restaurant partner on-site required a product that their POS could integrate with and this was a feature WebRezPro had that the other platform did not. Review Source MP Matt P. Manager Hospitality Used the software for: 2+ years ### "Affordable, adequate, but falling behind..." June 13, 2019 4.0 It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it. Pros One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel. Cons There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation. Reason for choosing WebRezPro Price. Review Source Response from World Web Technologies June 14, 2019 Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.