# WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebRezPro the right Hospitality Property Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source AS Ashley S. Owner Hospitality Used the software for: 1-2 years ### "Use for 2 properties " August 13, 2024 5.0 Excellent. Service is wonderful and very helpful! Pros Ease of use. Integrations. Overrides for rates etc. Cons More complex set up than others but once it’s done it’s incredible. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Ease of use, customer support, added features and integrations Review Source Response from World Web Technologies August 22, 2024 Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out. HF Hans F. Accountant Hospitality Used the software for: 6-12 months ### "NOT FULLY INTEGRATED" July 23, 2024 1.0 The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems. Pros The program is fairly easy when it comes to front end features. Cons The program does not fully integrate with other POS systems. The accounting platform is extremely poor. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Cost. Obviously, it was a mistake Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased that the front-end features have been easy to use, but we’re sorry for the issues you’ve encountered with the POS integration and accounting. Our team has reviewed your setup for taxes and service charges and identified some potential solutions. Please contact your account executive at your earliest convenience so we can work together to resolve these issues. ALM Angel Luis M. Owner Hospitality Used the software for: 2+ years ### "Extremely sastified with the sofware and the services provided by WebRezPro" July 22, 2024 5.0 The Property Management System is easy and friendly to use it Pros The system is very reliable, the professional staff is outstanding Cons At this moment, I cannot think of anything Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing WebRezPro Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc Review Source AR Arlene R. Resort Manager Hospitality Used the software for: 2+ years ### "Great Program" May 28, 2024 5.0 Hanna and her team were excellent would recommend to other operators. Pros Very user friendly, Excellent support, Calanders Cons Did not use the accounting part of program did not work for us. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was not working for us needed more extensive system. Review Source Response from World Web Technologies June 24, 2024 Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need! LS Lisa S. General Manager Hospitality Used the software for: 2+ years ### "Hospitatlilty Management Made Easy" May 12, 2025 5.0 I have used for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. Pros makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. Review Source KH Kate H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" March 2, 2025 5.0 so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding. Pros the video/shared screen was so helpful in navigating my questions Cons although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. Review Source JB Jaxy B. Owner Hospitality Used the software for: Less than 6 months ### "Wonderful experience " May 6, 2025 5.0 From the beginning with our Account Rep \[sensitive content hidden\] to our trainer \[sensitive content hidden\] is has been a great experience! Both \[sensitive content hidden\] are exceptional to work with! Pros Our trainer \[sensitive content hidden\] was absolutely wonderful! so patient and helpful! Really felt that she went above and beyond! Cons So far all great! Have no negatives to report at this time. Would recommend to others. Account Rep and trainer have been wonderful! Review Source BB Breanna B. Lodging Manager Hospitality Used the software for: 2+ years ### "WebrezPro Review from Swain Resort" September 10, 2024 5.0 Pros The convenience since the update, Helps our users book rooms easier. Cons I can no longer get full sized screens of the reservations when opening them. Review Source NL Ninon L. Hotel Manager Hospitality Used the software for: 2+ years ### "Love WRP and their support team!" August 13, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source Response from World Web Technologies August 22, 2024 Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you. BD Bill D. GM Hospitality Used the software for: 2+ years ### "Good property software for a seasonal business." February 4, 2021 4.0 Very good so far in our 3rd year using this software. The employees are still happy. Pros Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand. Cons There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Seasonal rate offered and unlimited customer service calls are included with the monthly rate. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Cost and the product we had was not being supported any longer. Review Source BM Ben M. Director of Member Services Hospitality Used the software for: 2+ years ### "Easy to navigate platform with integrated accounting software" August 1, 2024 4.0 Pros Very user friendly with a multitude of different booking options, fully customizable to each business type. Cons There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years. Review Source Response from World Web Technologies August 2, 2024 Thank you for your feedback. We apologize for the frustration you have experienced. We have reviewed your POS setup and have some suggestions that a team member can discuss with you. Your account executive will reach out to provide more information. CB Colin B. Concierge Hospitality Used the software for: 2+ years ### "WebRezPro Daily User" July 19, 2024 4.0 I like that we use WRP at our property! It makes everything run smoothly in one place. Pros Easy to use interface for all employees! Cons Errors with sending confirmation emails, some customer history or past reservations missing. Review Source BM Benjamin M. General Manager Hospitality Used the software for: 1-2 years ### "Your Accountants will THANK YOU for using! (And it's easy once it's set up)" January 26, 2024 5.0 I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive! Pros Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy! Cons Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work. Review Source Response from World Web Technologies February 15, 2024 Hi Benjamin, thanks so much for your wonderful review! We're happy to hear that WebRezPro has helped streamline your operations and impressed your accountants. It’s also great to know our tech support team exceeded your expectations. We acknowledge the challenges you've faced with "Ghost Rooms" and discount rate setups and are focused on simplifying these processes. A new version of WebRezPro is on the horizon with an improved UI and a brand new booking engine! We are sure that you will enjoy the new user experience. KC Ken C. President Hospitality Used the software for: 2+ years ### "Good product for the price but lacks a few quality of life features." September 20, 2022 4.0 Overall has been pretty good. Pros It's pretty easy to use, intuitive, and customer service is usually very good. Cons I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month. Review Source FT France T. Owner / Operator Hospitality Used the software for: 2+ years ### "Could not live without WebRezPro" May 9, 2019 5.0 I could not imaging doing our business without . Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP. Pros Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :) Cons Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely. Review Source CM Chris M. Director of Rooms Hospitality Used the software for: 2+ years ### "WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!" February 15, 2022 5.0 I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by ! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. Cons I don't dislike ANYTHING about : Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! Reason for choosing WebRezPro Choosing was the smartest choice I've made in over 15 years. Review Source KS Kenneth S. General Manager Hospitality Used the software for: 2+ years ### "May Dee Suitez WebRezPro review" January 30, 2024 5.0 Pros Easy to use Awesome customer support team. Know practically by first name Cons Nothong negative to say about . Review Source Response from World Web Technologies February 14, 2024 Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. CL Chris L. Owner Hospitality Used the software for: 2+ years ### "Great product" April 15, 2019 5.0 the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around. Pros For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature. Cons Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny! Review Source Response from World Web Technologies April 24, 2019 Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review! KB Kristie B. Resort Manager Hospitality Used the software for: 2+ years ### "WebRezPro, Good Resort Tool" June 28, 2021 5.0 Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful. Pros Booking reservations is very easy. The system has all of the basic needs. Cons Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report. Reason for choosing WebRezPro offered the best overall system to meet our needs. Review Source DB Daniel B. General Manager Hospitality Used the software for: 2+ years ### "The Goat for Reservations" April 5, 2024 5.0 Pros It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing Cons It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Review Source SH Shinise H. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product " January 8, 2024 5.0 Pros The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software. Cons I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system. Review Source DV DeEtte V. Owner Hospitality Used the software for: 2+ years ### "By far the "best" Reservation System" June 12, 2019 5.0 Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. Pros handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. Review Source JW JoLynn W. Suite Manager Food & Beverages Used the software for: 2+ years ### "Good product for small hotel" April 5, 2024 5.0 Pros We set up several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue. Cons Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio. Review Source ET Emilija T. Client Services Manager Education Management Used the software for: 1-2 years ### "Simple, functional, but could use some fixes" April 10, 2024 4.0 Positive overall. Some bugs could use some fixing, and possibly streamlining the processes. Pros The simplicity of the program that works for our needs. Cons We configure changes ourselves using instructional videos, support would not do this for us. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.