# ADP TotalSource Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ADP TotalSource Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ADP TotalSource Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/113109/ADP-TotalSource --- # ADP TotalSource Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 8, 2025 Written byEmilie Audubert Emilie Audubert Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest tr... [See bio & all articles](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Emilie Audubert](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest trends in talent management to innovative strategies for enhancing employee engagement. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ADP TotalSource ADP TotalSource Overview: ### Key takeaways Insights from verified Capterra reviews ADP TotalSource is a human resources (HR) platform used mostly by small businesses in industries like IT, construction, and nonprofit management. It helps teams manage payroll, benefits, and HR tasks in one place. You can count on ADP TotalSource for reliable payroll and easy-to-use employee self-service tools. That said, many teams report slow support and unclear pricing. ### Our verdict It’s a good match for small businesses that want to offload HR complexity while gaining access to enterprise-level benefits. It’s especially useful for teams without in-house HR expertise. While its bundled services simplify operations, buyers should expect trade-offs in reporting flexibility, compliance workflows, and benefits customization, which may require additional support or workarounds. Top alternative Featured Overall rating Based on 456 user reviews Reviews sentiment Positive 83% Neutral 11% Negative 7% Pros & cons Streamlined user experience Centralized HR data management Cumbersome and limited reporting tools High and non-transparent pricing Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP TotalSource?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP TotalSource) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP TotalSource 4.2 (456) VS. [4.3 (1,831)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (454) Ease Of Use 4.3 (1,830) Value For Money 3.9 (388) Value For Money 4.2 (1,493) Customer Service 4.1 (398) Customer Service 4.1 (1,563) ## ADP TotalSource alternatives ADP TotalSource may not suit teams that need more customizable reporting, deeper analytics, or flexible tools for managing health benefits and compliance. If your priorities lean toward modular HR features or more control over configuration, other platforms may align better. [4.6 (5,137)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (3,035)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,234)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,270)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) ## Who uses ADP TotalSource? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined user experience 83% positive reviews out of 101 Most users report ease of use through intuitive navigation, quick access to HR functions, and a user-friendly interface that simplifies routine processes and reduces training time. Greta V Institutional Development Director, 2 - 10 employees. "The convenience of having all functions on one easy-to-use portal." Cumbersome and limited reporting tools 55% negative reviews out of 60 Some users report reporting as difficult to navigate, with limited customization, unintuitive interfaces, and challenges in locating or generating specific reports. Peter K Chief Financial Officer, 11 - 50 employees. "Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process." Centralized HR data management 86% positive reviews out of 35 Most reviewers describe organized information as having all HR resources, data, and tools easily accessible in one unified platform, making daily tasks more efficient and minimizing time spent searching for details. Serenity N Sr. Director of Administration and HR, 11 - 50 employees. "It's great to have a combined package that allows us to have everything under one platform." High and non-transparent pricing 68% negative reviews out of 47 Most reviewers describe pricing as expensive, with frequent fee increases, unclear billing, and limited transparency regarding service costs and benefit charges. Comprehensive support for small businesses 80% positive reviews out of 25 Most reviewers indicate small business features offer tailored HR and payroll solutions, enabling smaller organizations to access benefits and services typically unavailable without extensive internal resources. Slow and inconsistent support response 71% negative reviews out of 34 Most users report response time issues, citing delayed replies, unresolved tickets, and difficulty reaching knowledgeable representatives for urgent matters. Rowie M HR Manager, 51 - 200 employees. "he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team." ## ADP TotalSource's interface It brings HR tools, payroll, and benefits into one platform. While your team gets all-in-one access, basic tasks—like locating payroll reports or navigating benefits modules—can take extra steps until you're familiar with the layout. Emilie Audubert Content Analyst If your team handles HR tasks regularly, expect to spend time upfront learning the layout. The platform covers a wide range of functions, but locating reports or benefits settings may take extra clicks once you’ve learned your way around. Ease of Use 4.1 (454) 4.1 Based on 454 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst It combines payroll and benefits tools to help HR teams manage employee services and compliance. Payroll reliability, benefits administration, and self-service tools make recurring HR tasks easier to handle. Features 4.2 (452) 4.2 Based on 452 reviews These ADP TotalSource features were rated highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Employee benefits administration 4.4 (36) 36 reviewers rated this feature Manage a wide selection of employee benefits with built-in self-service tools. Your team can enroll, compare plans, and make changes independently, which helps reduce admin workload. Pricing may be a concern, but overall functionality is strong. Payroll management 4.0 (159) 159 reviewers rated this feature Run payroll, adjust timecards, and ensure tax compliance with automated workflows. The system supports salary payouts and garnishments, though the interface may feel quirky at times. Timely and accurate payroll is a consistent highlight. Reporting/analytics 3.2 (72) 72 reviewers rated this feature Generate reports and analyze HR, payroll, and benefits data. Health insurance administration 3.5 (28) 28 reviewers rated this feature Manage employee health insurance plans and provider connections. Employee management 3.5 (88) 88 reviewers rated this feature Oversee employee records, roles, and HR tasks. Access controls/permissions 3.7 (27) 27 reviewers rated this feature Set user roles and manage access to sensitive data. Compliance management 3.7 (74) 74 reviewers rated this feature Track and manage regulatory requirements across HR and payroll processes. Tax compliance 3.7 (26) 26 reviewers rated this feature Automate tax calculations, filings, and document generation. StandOut employee engagement and leadership training 0 reviewers rated this feature Support employee development with tools that measure engagement and identify leadership potential. This helps HR teams foster growth through personalized coaching and performance insights, aligning talent with business goals. Compensation analysis self-service tool 0 reviewers rated this feature Enable HR teams to evaluate pay structures using market benchmarks and internal data. You can identify pay gaps, model compensation scenarios, and support equitable salary decisions across roles and departments. Employee practice liability insurance (EPLI) and legal defense benefit 0 reviewers rated this feature Protect the organization from employment-related claims with EPLI coverage and legal support. This feature includes access to legal counsel and defense resources, helping HR teams manage risk and maintain compliance. Enhanced talent suite 0 reviewers rated this feature Manage recruitment, performance, compensation, and succession planning in one integrated module. It supports long-term workforce planning and helps HR leaders align talent strategy with organizational growth. Onboard by HR Cloud integration 0 reviewers rated this feature Streamline new hire onboarding with customizable workflows, automated document collection, and faster employee setup. This helps HR teams reduce manual tasks and improve onboarding consistency. (Updated in 2025) Compliance Compass dashboard 0 reviewers rated this feature Monitor federal and state compliance tasks in one unified view. The dashboard provides real-time updates and deadline tracking, helping HR teams stay ahead of regulatory changes. (Updated in 2025) ADP Virtual Assistant for employee questions 0 reviewers rated this feature Access an AI-powered chat assistant that helps employees get quick answers to HR and payroll questions. It reduces administrative workload and improves response times. (Updated in 2025) All key features (98) Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 0% of 0 reviewers... Track 401(k) participant contributions and employer match 100.00% of 1 reviewers that rated this feature as important or highly important Collect data and compile reports to stay in compliance with Affordable Care Act requirements 33.33% of 6 reviewers that rated this feature as important or highly important Set user roles and manage access to sensitive data. 27 reviewers rated this feature Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Access an AI-powered chat assistant that helps employees get quick answers to HR and payroll questions. It reduces administrative workload and improves response times. (Updated in 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Find and manage potential candidates and their applications and resumes through the recruiting life cycle 13.33% of 15 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 100.00% of 1 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events 0% of 0 reviewers... Delegate benefits administration to third party vendors 0% of 0 reviewers... Use a dashboard to view benefits that are selected by employees or offered by employers 86.36% of 22 reviewers that rated this feature as important or highly important ADP TotalSource gives you streamlined benefits administration, letting employees easily access and enroll in plans. Reviewers appreciate the cost savings and broad benefit options, but some say health insurance rates are high and not always competitive for smaller companies. 77.98% of 109 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 0.00% of 1 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 0.00% of 3 reviewers that rated this feature as important or highly important Manage mandated benefit continuation for employees who no longer work for the company for a limited time period 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Enable HR teams to evaluate pay structures using market benchmarks and internal data. You can identify pay gaps, model compensation scenarios, and support equitable salary decisions across roles and departments. 0 reviewers rated this feature Manages compensation such as salary, bonus, and benefits processes, aligning with policies 25.00% of 12 reviewers that rated this feature as important or highly important Monitor federal and state compliance tasks in one unified view. The dashboard provides real-time updates and deadline tracking, helping HR teams stay ahead of regulatory changes. (Updated in 2025) 0 reviewers rated this feature Track and manage regulatory requirements across HR and payroll processes. 74 reviewers rated this feature Add customized logos and colors to align with company branding 0.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Protect sensitive data for digital privacy 200.00% of 1 reviewers that rated this feature as important or highly important Digitally deposit correct payroll amounts into individual employee's bank accounts 100.00% of 3 reviewers that rated this feature as important or highly important Set up and manage short and/or long term disability insurance benefits 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 57.14% of 21 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Digital forms that are shared and accessed online 66.67% of 6 reviewers that rated this feature as important or highly important Digitally sign online documents 0.00% of 2 reviewers that rated this feature as important or highly important Manage a wide selection of employee benefits with built-in self-service tools. Your team can enroll, compare plans, and make changes independently, which helps reduce admin workload. Pricing may be a concern, but overall functionality is strong. 36 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 75.00% of 116 reviewers that rated this feature as important or highly important Tools to improve and measure employee satisfaction and involvement 0.00% of 3 reviewers that rated this feature as important or highly important Create and share a new employee handbook with helpful information 0.00% of 1 reviewers that rated this feature as important or highly important Oversee employee records, roles, and HR tasks. 88 reviewers rated this feature Process of familiarizing new employees with the company, their position, and responsibilities 70.59% of 17 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 0% of 0 reviewers... Protect the organization from employment-related claims with EPLI coverage and legal support. This feature includes access to legal counsel and defense resources, helping HR teams manage risk and maintain compliance. 0 reviewers rated this feature Centralized storage for employee data, records, and performance metrics 100.00% of 2 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 0% of 0 reviewers... Manage recruitment, performance, compensation, and succession planning in one integrated module. It supports long-term workforce planning and helps HR leaders align talent strategy with organizational growth. 0 reviewers rated this feature Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Track employee time off under the family and medical leave act (FMLA) 0% of 0 reviewers... Designed for professional employer organizations or administrative services organizations. 0% of 0 reviewers... Allows employees to set and manage work or career related goals 0.00% of 1 reviewers that rated this feature as important or highly important Manage employee health insurance plans and provider connections. 28 reviewers rated this feature Managing service requests, incidents, IT issues & support with a ticketing system 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection 33.33% of 3 reviewers that rated this feature as important or highly important ADP TotalSource offers tools to help you stay compliant and organized with HR tasks. Reviewers appreciate the compliance support, reporting tools, and knowledgeable HR partners, though some mention slow response times and a less robust experience compared to other areas. 75.44% of 114 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees 0% of 0 reviewers... Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage 80.00% of 5 reviewers that rated this feature as important or highly important Create, share, and manage the distribution of job descriptions/duties 0% of 0 reviewers... Facilitate training materials that help employees grow and progress in their positions 0% of 0 reviewers... Set up and manage life insurance benefits for your employees 0% of 0 reviewers... Access software remotely via mobile devices 33.33% of 6 reviewers that rated this feature as important or highly important Access the system via a mobile application 0.00% of 2 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0.00% of 1 reviewers that rated this feature as important or highly important Streamline new hire onboarding with customizable workflows, automated document collection, and faster employee setup. This helps HR teams reduce manual tasks and improve onboarding consistency. (Updated in 2025) 0 reviewers rated this feature Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 83.33% of 18 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal 72.00% of 75 reviewers that rated this feature as important or highly important Create orientation programs for new employees or students 72.73% of 11 reviewers that rated this feature as important or highly important Run payroll, adjust timecards, and ensure tax compliance with automated workflows. The system supports salary payouts and garnishments, though the interface may feel quirky at times. Timely and accurate payroll is a consistent highlight. 159 reviewers rated this feature View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more 73.68% of 19 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 50.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 30.00% of 10 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 60.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 50.00% of 2 reviewers that rated this feature as important or highly important Generate reports and analyze HR, payroll, and benefits data. 72 reviewers rated this feature Set up and manage retirement benefits for your employees 0% of 0 reviewers... It helps you and your employees access payroll, benefits, and personal info independently. Reviewers indicate the portal is generally easy to use and saves admin time, though some wish it were more intuitive and note occasional difficulties finding information. 77.53% of 89 reviewers that rated this feature as important or highly important Track and manage sick leave time 50.00% of 2 reviewers that rated this feature as important or highly important Support employee development with tools that measure engagement and identify leadership potential. This helps HR teams foster growth through personalized coaching and performance insights, aligning talent with business goals. 0 reviewers rated this feature Planning, tracking and developing internal talent for future key position filling 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 100.00% of 1 reviewers that rated this feature as important or highly important Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 95.45% of 22 reviewers that rated this feature as important or highly important Automate tax calculations, filings, and document generation. 26 reviewers rated this feature Implementation of various strategies to manage tax obligations via planning and maintaining compliance 100.00% of 2 reviewers that rated this feature as important or highly important Addition of necessary external data, applications, tools, or features 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 91.30% of 23 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 66.67% of 3 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 63.64% of 11 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 75.00% of 4 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 20.00% of 5 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. 95.45% of 22 reviewers that rated this feature as important or highly important Automatically subtract garnishments from wages 25.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 66.67% of 3 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees 100.00% of 1 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst It combines payroll and benefits tools to help HR teams manage employee services and compliance. Payroll reliability, benefits administration, and self-service tools make recurring HR tasks easier to handle. Features 4.2 (452) 4.2 Based on 452 reviews ## Pricing ADP TotalSource does not publicly list pricing on its website. Buyers must contact the vendor for a custom quote based on company size, selected services, and employee count. But to give you an idea of the market, **most HR buyers** we spoke to **budget around $74 per user, per month.** ### Starting price Contact vendor for pricing Free trial not available Emilie Audubert Content Analyst The platform’s pricing scales with the level of HR services you choose. The good part is that it’s built to align cost with coverage across payroll, benefits, and compliance. Value for money 3.9 (388) 3.9 Based on 388 reviews ## Integrations It integrates with both native and third-party HR systems to support onboarding, payroll mapping, and compliance tracking. These connections help SMBs sync employee data across platforms and reduce duplicate entry during setup and reporting. Popular integrations [ ADP SmartCompliance](https://www.capterra.com/p/226192/ADP-SmartCompliance/) Content Analyst Senior Content Analyst Connecting ADP TotalSource with external HR systems helps your team automate onboarding, sync employee records, and manage compliance tasks more efficiently. It also reduces admin time and improves data accuracy across platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (398) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (398) 4.1 Based on 398 reviews ## User reviews Overall rating 4.2 Based on 456 reviews Filter by rating 5(233) 4(145) 3(48) 2(13) 1(17) Mentioned topic Sorted by most recent TH Teresa H. Director of Business Operations and CFO Education Management ### "Good at first, until it wasn’t." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 24, 2026 We have made the decision to partner with another PEO going forward. ADP TotalSource was not the right fit for us. Pros Lower benefits cost is the best thing about ADP TotalSource. We saved the company and our employees significant money. Cons The Time and Attendance feature is awful. It. Requires so much more work than other payroll company platforms. Switched from [CheckWriters](https://www.capterra.com/p/171540/HRCheck/) We are expanding and needed something that would be all encompassing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GV Greta V. Institutional Development Director Non-Profit Organization Management ### "User-friendly, but costs are becoming prohibitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Pros The platform is very easy to use for staff. From the Admin perspective, it is also very user-friendly. Cons The cost is high for a nonprofit like ours. The market has other options for similar products for lower costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Hi Greta, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADP platform is easy to use & user-friendly. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! Harshul S. Sr tech specialist Information Technology and Services ### "Reliable HR platform with a learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 27, 2026 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. OB Oluwatobi B. Behavior Technician Hospital & Health Care ### "User-friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 15, 2026 Overall, my experience with ADP was good. It has a user-friendly interface that is easy to navigate without confusion. It’s also security conscious. Pros What I like the most about ADP is the user-interface. It’s quite user-friendly and simple. I liked the fast access to my pay check, pay history and tax as well. Cons What I don’t like about the ADP app is that sometimes, it can be slow, taking time to load. Also, there are some occasional system glitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2026 Thanks, Oluwatobi! Your kind words about ADPs user-interface mean so much to us. We are thrilled that we could meet your expectations; plus, your honest feedback motivates us to provide excellent service every day and is helpful to our team. We look forward to our continued partnership. AG Allen G. President Financial Services ### "Maybe ADP needs to listen to clients and fix problems " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 8, 2026 Fair - I have been a ADP total source client for 15 years now. Instead of getting better the overall service went down in quality. I constantly have to audit the work product. Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs... Pros Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well. Cons Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reasons for choosing ADP TotalSource At the time great pricing and easy implementation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2026 Thank you for sharing your concerns, Allen. We are disappointed that your experience is not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact at clientfeedback@adp.com. We appreciate the partnership! EK Eric K. CEO Computer Hardware ### "ADP total source review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Pros Coverage. One website for all HR/payroll need. phone service is great. prompt and most agents can resolve issue right on spot. Cons webiste difficult to navigate through different field. confused sometimes not direct. or should i say not clear nor direct. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) no my decision. prior CFO made the change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2026 Thank you, Eric, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with your HR/Payroll needs. Your honest feedback is invaluable, and we appreciate you sharing your story. LL Lori L. Head of People, North America Marketing and Advertising ### "My amazing ADP Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Excellent. I couldn't ask for a better support team. From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things. Pros The team collaboration - I have gotten into an amazing grove with my support people. They make my life so much easier in every aspect from simple questions to more in depth on how the system works. Cons The wait time sometimes is horrible to get through to anyone to help. Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing ADP TotalSource They had the best customer support through the years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Thank you, Lori, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with ADPs customer support. Your feedback is invaluable, and we appreciate you sharing your story. DR Diane R. VP of Finance Wholesale ### "VP of Finance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 6, 2026 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing ADP TotalSource More options were offered to me as a company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. EF Elizabeth F. Office Operations Manager Mechanical or Industrial Engineering ### "HR Support That Actually Shows Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2026 Overall, my experience with ADP TotalSource has been very positive. The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support. The HR Business Partner model adds significant value and provides confidence in handling both routine and complex HR matters. While there are occasional learning curves, particularly within reporting and the available support helps offset those challenges. ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations. Pros ADP TotalSource has been a great solution thanks to its user-friendly platform, flexible options, easy and reliable payroll processing, and robust reporting capabilities. Payroll is straightforward and efficient, making routine processing smooth and stress-free. The system is easy to navigate overall, which saves time across day-to-day HR tasks. The biggest benefit, however, is the dedicated HR Business Partner that comes with the service. The guidance and support provided are consistently helpful, and I always receive the assistance I need in a timely manner. Cons The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time. However, assistance is always available and reaching out for help usually resolves the issue quickly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We made the switch because we need more options and guidance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi Elizabeth, Your positive experience with ADP TotalSource made our day! We’re so glad that you are enjoying the efficiency of ADPs payroll process. Thank you for your kind words, and we can’t wait to continue to partner for success. TA Trisha A. Manager, HR and Administration Computer Software ### "Success with ADP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 I value my partnership with my account manager and she is always in communication and helpful with all of my needs! I feel important and valued! Pros I love the partnership I have with my account and payroll managers. They are both very efficient and work with me on all of my needs! Cons I would like more benefit options for my employees. I feel like there are limited options. More options focused on health and weightloss is a great option! Alternatives considered [ZingHR](https://www.capterra.com/p/140025/ZIngHR/) [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reasons for choosing ADP TotalSource User friendly and options that cover all areas of HR Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Thank you, Trisha, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with us for covering all areas of HR. Your feedback is invaluable, and we appreciate you sharing your story. [View all Reviews](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) ## FAQs Pricing for ADP TotalSource is not publicly listed. Costs are typically calculated as a percentage of total payroll and vary by company size, location, and services selected. Businesses must contact ADP directly for a custom quote. ADP TotalSource is a software that bundles payroll, HR, benefits administration, compliance support, and access to a dedicated HR business partner. It also includes tools for onboarding, performance management, and employee self-service. Yes, ADP TotalSource provides access to medical, dental, vision, and other benefits through national and regional carriers. However, watch out for limited plan options and higher-than-expected premiums. Yes. Employees can use the ADP Mobile app to view pay stubs, tax forms, and benefits, and even enroll during open enrollment periods. Plus, the app supports both iOS and Android devices. Each client is assigned a dedicated HR business partner (HRBP) for day-to-day and strategic support. Users also have access to specialists in payroll, benefits, and compliance, and a 24/7 self-service portal. Partially. While ADP TotalSource offers a wide range of features, there may be limited customization options, especially in reporting and interface layout. Yes, ADP TotalSource provides compliance support for federal, state, and local labor laws. Clients receive alerts, documentation, and direct guidance from HR professionals to help mitigate legal risks. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ADP TotalSource’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [HR Software Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/hr-software-cost-comparison/) Published July 30, 2025 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Capterra’s 2025 HR Software Trends: How Leading Organizations Transform Talent With Technology](https://www.capterra.com/resources/hr-software-trends-ai-talent-transformation/) Published July 24, 2025 by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) and [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) ### [7 Top-Rated HR Project Management Software](https://www.capterra.com/resources/project-management-software-for-hr/) Published October 17, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/) Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [ATS Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/ats-software-pricing-report/) Published June 11, 2025 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) ### [Use AI for a More Efficient and Inclusive Hiring Process: A Diversity Recruiter’s Perspective](https://www.capterra.com/resources/ai-in-recruitment/) Published November 22, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Jenn Tardy](https://www.capterra.com/resources/author/jenn-tardy/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [How To Implement AI in Recruiting Without Repelling Top Talent](https://www.capterra.com/resources/how-to-implement-ai-in-recruiting/) Published September 10, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) Popular comparisons [Paylocity vs ADP TotalSource](https://www.capterra.com/compare/86714-113109/WebPay-vs-ADP-TotalSource)[Rippling vs ADP TotalSource](https://www.capterra.com/compare/113109-172127/ADP-TotalSource-vs-Rippling)[BambooHR vs ADP TotalSource](https://www.capterra.com/compare/110968-113109/BambooHR-vs-ADP-TotalSource)[Connecteam vs ADP TotalSource](https://www.capterra.com/compare/113109-153140/ADP-TotalSource-vs-Connecteam)[ADP Workforce Now vs ADP TotalSource](https://www.capterra.com/compare/113109-155895/ADP-TotalSource-vs-WorkforceNow)[Paycor vs ADP TotalSource](https://www.capterra.com/compare/113109-133745/ADP-TotalSource-vs-Paycor-Perform)[Paycom vs ADP TotalSource](https://www.capterra.com/compare/113109-130949/ADP-TotalSource-vs-Paycom)[Workday HCM vs ADP TotalSource](https://www.capterra.com/compare/66908-113109/Workday-HCM-vs-ADP-TotalSource)[Dayforce HCM vs ADP TotalSource](https://www.capterra.com/compare/113109-205376/ADP-TotalSource-vs-Dayforce-HCM)[Buk vs ADP TotalSource](https://www.capterra.com/compare/113109-208706/ADP-TotalSource-vs-Buk) [Deel vs ADP TotalSource](https://www.capterra.com/compare/113109-205015/ADP-TotalSource-vs-Deel)[ADP Comprehensive Services vs ADP TotalSource](https://www.capterra.com/compare/113109-175840/ADP-TotalSource-vs-ADP-Comprehensive-Services)[Access PeopleHR vs ADP TotalSource](https://www.capterra.com/compare/113109-211952/ADP-TotalSource-vs-Access-People-HR-Software)[RUN Powered by ADP vs ADP TotalSource](https://www.capterra.com/compare/113109-185859/ADP-TotalSource-vs-RUN)[isolved vs ADP TotalSource](https://www.capterra.com/compare/113109-164417/ADP-TotalSource-vs-iSolved)[Gusto vs ADP TotalSource](https://www.capterra.com/compare/113109-131882/ADP-TotalSource-vs-Gusto)[Personio vs ADP TotalSource](https://www.capterra.com/compare/113109-158622/ADP-TotalSource-vs-Personio)[Cezanne HR vs ADP TotalSource](https://www.capterra.com/compare/12452-113109/Cezanne-HR-vs-ADP-TotalSource)[Paychex Flex vs ADP TotalSource](https://www.capterra.com/compare/113109-119841/ADP-TotalSource-vs-Paychex-Flex)[NEOGOV vs ADP TotalSource](https://www.capterra.com/compare/113109-248680/ADP-TotalSource-vs-NEOGOV)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)