# Page 3 | Easy Storage Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Easy Storage Solutions the right Self Storage solution for you? Explore 703 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112769/Self-Storage-Software/reviews --- Easy Storage Solutions 4.8 (703) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Easy Storage Solutions ## Showing most helpful reviews Showing 51-75 of 703 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TN Tracy N. owner Facilities Services Used the software for: 2+ years ### "Good company just needs a few updates in software " January 4, 2023 4.0 Pros It is easy to use. Support is helpful when I call them if they are able to help Cons The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily. Review Source JM Jimmy M. Owner Warehousing Used the software for: 2+ years ### "Great For My Business" June 6, 2023 5.0 Gets the job done for what I have and need at this time. Pros Simple for my customer base to sign up, pay and maintain access to their account. Cons I do not like that I am forced to use their credit card company. I should have options or they should be more competitive on their prices if they are forcing you to use them. Not sure if it's me as the user but the way you have to go back to the beginning when you do anything and start from the reports page. Reason for choosing Easy Storage Solutions Fit the need of my business at the time. Review Source DA Donnie A. Facility Manager Warehousing Used the software for: 1-2 years ### "Easy to learn and use daily" June 7, 2023 5.0 A great tool for storage businesses Pros The straight forward way the program works Cons We should be able to automate a transfer regardless of how long a customer has rented. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Changed companies Review Source KS Kevin S. VP Sales & Marketing Warehousing Used the software for: 1-2 years ### "ESS took our Self-Storage Business to the next level" June 30, 2022 5.0 We rarely have questions or problems (learning curve) anymore but when we do, customer service is just a phone call away. Pros The ease of use and the "one-stop shop" of having all our tasks in one place makes this software invaluable to our current business model and is making it easier for us to manage remote properties as we acquire them. Keeping track of rate trends and increasing/decreasing those rates based on the market is much more fluid in ESS than our former method of using up to three different services, none of which were warehouse specific solutions. Cons We wish there was a mobile app to make using some of the features of this software easier when we are not in the office or near a PC/Laptop. Push notifications (PC and/or Mobile) would be great for decreasing our response times to customers to better meet their needs. Review Source IL Irene L. Manager Used the software for: 6-12 months ### "Not impressed" May 15, 2018 2.0 The business can keep running after our emove disaster. Pros I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports. Cons It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it. Review Source Response from Storable June 1, 2018 Irene, Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us! Thank you for your business and your feedback! CD Carol D. Business Manager Specialist Real Estate Used the software for: 6-12 months ### "No background in storage management" June 6, 2023 5.0 Enjoyable. Customer service is always helpful and understanding and willing to walk through an issue with me and also guide me to where I might be able to find a resource on the issue if I need to access it later. Pros I came into my role with zero experience with ESS or background in Self Storage and was able to successfully complete a launch of our site with the ESS team and manage our rentals online. It has a been very user friendly. Cons Sometimes if I am in the middle of a task and then get a call and have to get out of my screen, at times I can forget what I was doing and may not complete a task. I'm not sure if there is a feature that I am not utilizing or not, but it can be frustrating at times. Review Source GH Gary H. OWNER Warehousing Used the software for: 1-2 years ### "Must have asset to our business" June 6, 2023 5.0 Over all the system works really well. It's obvious that a lot of thought was put into this product. Customer support is very attentive and usually has the answers that we need. Pros Manage from anywhere, easy for admin to use, easy for clients to use. Cons A few features could use some refining. IE: email our text the client within the software without being limited to the templates.Ability to refund client deposits without having to "void" the original deposit invoice.Ability to block a client from future rentals (due to bad payment history). Reason for choosing Easy Storage Solutions It was in place when we purchased the property. Review Source RL Robert L. Company owner Real Estate Used the software for: 2+ years ### "Easy Storage Support amazing" May 2, 2019 5.0 There's voodoo in the vibes with the top leadership. Sr. Mgmt hides behind the customer facing teams and refuses to ever engage. It's an obvious cultural and philosophical design of operations. So if you do need to escalate a serious issue, it's virtually impossible to do so. The accountability escalation channel is stealth and inaccessible to customers. Pros The people on the Support team. The software is quite good, but is eclipsed significantly in why I have no interest in looking at a competitive offering because of the Support team. I am actually in this industry (Business software technology) and intimately know the challenges of maintaining a quality Support organization, response and resolution time. The renting customer-facing call center is good, the marketing team is good, the software is good, but the user-facing Support org is off-the-charts exemplary. Cons Enhancements are unicorns. They don't exist. As good as this org is with Support, they are equally bad with responding to the identified need for even the simplest and most obviously necessary enhancement request. Logging requests are an abject waste of time. Review Source JP Jeff P. Used the software for: ### "" June 23, 2011 5.0 Columbus Storage has been in business for 9 years. We have two locations in central Indiana and are family-owned. In our market there is a large company with 5 locations in my backyard and over 500 locations in 3 states. We needed to compete on a level playing field. Our competitor has a web presence with 2 key elements that allow customers to rent units and pay online. We started a search to acquire a program with the same features, especially since we found that the younger generation does all their searching for products and services online. We were using a generic invoice program and Excel spread sheets with Yellow Pages advertising to operate our business. Looking back, I see now that we were operating in the Stone Age. We priced several companies and considered their features. Most were highly overpriced and suited for large corporations. After several weeks of looking over and running demos of Self Storage software, we were fortunate to contact Easy Storage Solutions. Easy Storage Solution’s software has many special features designed for the Self Storage industry. The price is suited for any size company, from small to large. The software is so easy to use and is packed with many tools to operate your business. It includes a complete web presence where customers can rent online, manage their account and pay online. There is a recurring billing feature that charges your customer‘s debit or credit card automatically on the day rent is due (A GREAT FEATURE). Invoicing is no longer a pain; the software keeps track of all balances and late fees. Invoice day is now just a click or two and off to the printer. The conversion to Easy Storage Solutions was very simple. The owners and staff are friendly and know our industry. Within two weeks after contacting the company we were up and running our new operating software. The customer support is top notch. We have been using the software for 3 ½ months now and could not be happier. We currently have over 25% of our customers on recurring billing and several more paying online. Our bottom line has increased and collections decreased. Easy Storage Solutions has put our company on auto pilot. We spend a lot less time on daily operations. The software pays for itself. We have rented to several individuals and companies from our website. They click on our web page, rent a unit, pay and sign an e-agreement, receive their renter’s instructions and start renting. What a great concept. Easy Storage Solutions is not just a business partner; they are part of the Columbus Storage team. We recommend you sample their demo and contact their office if you are serious about improving your company and your bottom line. Review Source CS Carrie S. Manager/Owner Real Estate Used the software for: 2+ years ### "Very Happy, Long-time Customer" June 6, 2023 5.0 I've been working with Easy Storage Solutions for 8 years and have had a great experience overall. The customer service reps are great. We can get quick answers without the runaround. Pros I love the portability. I can access the account anywhere. Tenants can purchase units and make account changes easily. Cons Payment processing can be problematic as it's in batches. Reason for choosing Easy Storage Solutions I didn't make the decision at the time. The previous manager did. Review Source TS Troy S. Vice President Warehousing Used the software for: 2+ years ### "The folks at Easy Storage are Great to work with, They are quick to make improvements." January 29, 2018 4.0 A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money. Pros Ease of use, Full Featured, but probably for us one of the top features, being able to adjust and change our own site map without paying for or waiting for changes. Updates are automatic, being cloud based you get everything as they change it, and most everything so far has been for the better. Some features we do not use at our facility, but it does not hinder or interfere with our daily use. Cons This will probably only relate to a few, but our state charges sales tax on Storage, if a tenant makes a multi month payment, the system will not calculate the tax accurately, it's off, we understand how it does it, we just can't seem to convince them that it's a bit annoying. Also, we would like to have the ability to create custom reports, they have a good selection of templates, however "we" know what "we" need, it would be nice to just get that information and not excess information. I realize that is probably picky, but they asked for Con's. Review Source VR Verified Reviewer CFO Used the software for: 1-2 years ### "Perfect software for my small storage rental business, and the staff supportive after the sale" January 24, 2018 5.0 Pros Extremely easy to set up and learn. Cloud based, so I am not tied to the office desk. Has many features that can be programmed to perform automatically, invoicing, late reminders, lockout out notices, etc help clerical staff stay on top of collections. Customers can manage their accounts online, make payments, or setup automated payments. Customers can view availability and rent storage units online. Easy Storage Solutions does their best to incorporate the software user suggestions in their latest updates. Communications with the support staff via chat, email & phone is simple and easy. I am glad that I was fortunate enough to have found the software. Cons Unable to think of anything that I don't like about Easy Storage Solutions software, it suits me just fine! Review Source GS Gary S. President Consumer Services Used the software for: 2+ years ### "ESS review on software and products" July 5, 2022 5.0 Everytime I call customer servive with a problem they are very helpful in getting the right answer for me. Pros ESS is user friendly for everyone and the software can be learned in just a few hours. Cons After using the software for over 2 years I can not thing of any improves Reason for choosing Easy Storage Solutions ESS has always had a very reasonable price on the software that they offer to us. Review Source EG Erik G. Owner Facilities Services Used the software for: 1-2 years ### "Pigeon Road Storage Review" June 8, 2023 5.0 I love knowing the recurring billing is all taken care of. I also like that the interface for renters is easy to use. Pros Product was easy to use from the start. Very intuitive interface. Customer service is friendly. Cons Have to wait on hold for customer service. Adding new units to the map is clunky. Reason for choosing Easy Storage Solutions I saw ESS on another storage company's website and thought it looked professional. Review Source GU GEORGE U. MANAGER Consumer Services Used the software for: 1-2 years ### "EASE OF USE" March 23, 2017 5.0 CUSTOMER SUPPORT IS THE BACKBONE OF THIS SOFTWARE. I'M A 60 YEAR OLD MANAGER WHO IS NOT VERY TECH SAVVY.EVERY TIME I HAD A QUESTION I WAS TREATED VERY WELL, NOT LIKE A CHILD AND KNOW MATTER HOW LONG IT TOOK THE STAFF WERE VERY PATIENT TILL I FIGURED IT OUT. IN THAT REGARD KRISTEN IS THE ONE WHO BASICALLY TAUGHT ME THE INS AND OUTS OF THE SOFTWARE AND HELPED ME OUT THE MOST. SHE CALMED ME DOWN AND LED ME THROUGH THE PROCESS TO WHERE I'M VERY PROFICIENT TO THE POINT I CAN HELP OTHER MANAGERS IN OUR COMPANY. WE COULDN'T BE HAPPIER THAT WE ARE WITH EASY STORAGE SOLUTIONS. GEORGE Pros EASE OF USE LIKE THE TITLE AND ESPECIALLY CUSTOMER SUPPORT. WE HAD AN OLD DOS SYSTEM AND IT WAS LIKE GOING FROM A SKATEBOARD TO A LEAR JET IN AN INSTANT. THE SPEED OF THE SYSTEM IS WONDERFUL AND THE REPORTS DO IT ALL. Cons UNFORTUNATELY WE CHARGE THE FIRST MONTHS RENT AND PRO RATE THE SECOND MONTH WHICH ALLOWS EVERYONE TO PAY ON THE FIRST OF THE MONTH THERE AFTER AND THERE ARE A FEW GLITCHES IN THE SOFTWARE THAT I THINK THAT NEEDS TO BE FIXED BUT ALL IN ALL WE ARE ABLE TO WORK IT OUT. Review Source Response from Storable June 8, 2016 We allow this same prorating method in the software. This is located under the "Setup" tab under "settings" there is a prorating drop down box with the option of "bill for first full month, Prorated 2nd month billed now." there is even another option for "bill for the first full month, and Prorate the second month billed later". So we're not quite sure what "glitches" are being referred to, however, we would love to help offer more training through a call to our support team. RS Robin S. owner Used the software for: 2+ years ### "I have an 82 unit storage facility and found Easy Storage Solutions during a Google search." January 27, 2018 4.0 It was very easy to set up and work with. I like that it sends out notifications with invoice information and lockout notices automatically. I can log into my account from my phone and view customer profiles and even make payments and set up new customers. It has several report features that help with keeping track of customer payments, lock outs, late payments, collections and financial information including deposit slips and much more. Customers can rent and pay online, they can even place themselves on a waiting list and I will be notified via text message and e-mail. For a few extra dollars a month they keep my Google ranking up so I appear on the first page of a storage search in my area. They designed and manage any changes I want to make to my webpage. Over all it is a very good product for the price. Pros I don't have much of a profit margin and they were very reasonably priced. It is the first facility I have owned and they were willing to answer questions about rentals that didn't even pertain to the software. They are always easy to get a hold of when I have a question or concern. Cons The software does not allow me to keep track of my expenses and does not integrate well with other bookkeeping software. It also keeps recurring billing going after move out if you don't go in and manually turn it off. Why would it bill on an archived customer who is no longer renting a unit. I feel like all of that should automatically stop once the tenant moves out and is archived. Review Source Response from Storable March 9, 2018 Hi Robin! Thank you for your feedback! We appreciate it! Please give us a call when you have some time and we can help you resolve the recurring billing issue! As for Quickbooks we are working on this as well! TB Teresa B. Consumer Services Used the software for: 2+ years ### "Made our life much easier" June 2, 2017 5.0 Although this is one of the easiest programs we have used. We were promised the Quick Books link and are looking forward to this upgrade. Pros Our customers love our website!! They rave about the ease of sign up and payment. Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer. Online payments have increased our collection rate 35% due to Easy Storage text email reminders This program makes it easier to keep track of all of the income from each individual customers. Year end calculations done on this program make our taxes a snap. This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98% This was the best decision we ever made at our facility. Cons The simplicity of the program is also its downfall. We can't back up our own information from this sight. This makes it hard to reconcile our credits from Easy Storage and our Debits. We need to be linked to Quick Books Review Source Tim M. Senior Solution Manager, Travel and Transportation IBU Used the software for: 1-2 years ### "Excellent solution for self service storage" January 23, 2018 5.0 Easy of use, implementation, intuitive and well designed customer interface, and simple to manage. Pros We operate a small, 138 unit, self storage facility and Easy Self Storage goes a long way in automating many of the process steps we require. If you have a question, you reach a someone who works for ESS (not a call center) who can answer that question quickly. Cons ESS provides a package of offerings to complement the self storage software solution, but feels like there are different mini-companies operating together. It would be good to have these rolled under one operating structure to provide consistency. They are all good, but 'feels' different if that makes sense... Review Source GR Gary R. Manager Warehousing Used the software for: 2+ years ### "Excellent Value, Great Support and Easy to Use" April 25, 2019 5.0 When I came they had 3x5 cards, yellow pads, preprinted contracts and a rolladex. Every sign up was an effort and the reporting and monthly collections and lockouts were not consistent. When we implemented the software we saw immediate results. we went from 65-70 occupancy to 95-100%. Our policies on collections, lockout, unit disposal and rental was improved to near perfection. very happy with our results. Pros Ease of use It is a very intuitive software. I am a software engineer and I can safely say that I understand the difference between easy to understand and "you need to be a geek" Another great benefit is the support. Like all software there are issues that even I cannot solve. One call and they take over the drivers seat and fix it every time. Great service. Cons I really like everything about it but if I have to make a comment I would say that they could work on making it more customizable in its reports and outputs. Its good now but it could be better. Review Source NB Neil B. Manager Warehousing Used the software for: 2+ years ### "Easy Storage Solutions is truly "Easy" to use!" June 30, 2022 5.0 The software has been easy to use including updates since 2013 when our software was installed. As a one person operation, this software has enabled me to ensure productive billing cycles on our current 200+ customer base for 250 storage units, Pros Drop down menu system is easy to use. Notification system through emails makes tracking due dates and tasks simple. Most tasks are automated or can be easily customized to ensure timely task completion. Cons System works more efficiently when connected to hard line internet via CAT5 cable vs. Wifi. A few payments in the past were lost or doubled while transferring payments in system. Review Source NY Nikoletta Y. Business manager Used the software for: 2+ years ### "Super grateful I found EZ Storage! BEST (and cheapest!) for small-mid properties." January 23, 2018 5.0 Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn't often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!). Pros Easy to learn... beautifully SIMPLE! Always fast support... super friendly people & they really respond to suggestions--the program keeps improving. I especially love the check 'batch' deposits, with our smaller business we don't need to close out each day, can just batch the payments at our convenience. Super easy low flat fee for Card payments, more than 1/2 our customers now pay automatically (awesome). Letters are easy to create & customize, and it's easy to email letters, reminders, & receipts. We now only print & mail Liens, saving time & paper. I've used other programs and found them complicated & visually too 'busy', this one earns its name of Easy. Cons I would design some reports a little differently, to put more data on a single page. That's about it. Review Source BS Ben S. Owner Real Estate Used the software for: 1-2 years ### "Great Software" July 5, 2022 4.0 I am very happy with the software. Installation could have been better (more guidance). The software is very effective once in place and I would highly recommend. The support staff is also great. Pros I like the software does nearly everything i need it to do to manage my business Cons I wish it had a mobile app to manage remotely without having to use a browser. Reason for choosing Easy Storage Solutions ESS provided the best value. It was able to manage all the needs of the facility (excluding an accounting software - need to purchase Quickbooks). The software also had a great support team. Review Source LH Leslie H. Owners Facilities Services Used the software for: 2+ years ### "Winner Winner!" June 6, 2023 5.0 Amazing!!! So glad we started using ESS! Pros This software is super user friendly!!! It does everything we need it to do. It's awesome that the support staff are real people that have real quick answers and or fixes. Cons No cons at this time but I'm sure I under utilize all the features. Review Source VR Verified Reviewer Licensed Realtor® Used the software for: 2+ years ### "Very glad we switched and have been happy with the services provided. " February 5, 2018 5.0 Pros Easy to use software allows you to navigate thru the system quickly. Able to handle our large number of facilities. Website and software are linked and allow customers to see up to date information and access their accounts. Cons Limited capabilities in some areas, but anytime a suggestion is offered, they look into seeing if it can be implemented into their software. Review Source Response from Storable February 19, 2018 Thank you for the review. We're happy to take any suggestions from you and our clients to make our software better every day! jW jerry W. manager Warehousing Used the software for: 1-2 years ### "great software" June 6, 2023 5.0 Pros loved really how easy everything is to use ,and keeping up with books is great Cons really nothing at all we love and will use your system Reason for choosing Easy Storage Solutions price and user friendly Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) the price and not user friendly Review Source Talk to a Capterra advisor for free and get results within 15 minutes.