# Easy Storage Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Easy Storage Solutions the right Self Storage solution for you? Explore 703 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112769/Self-Storage-Software/reviews --- Easy Storage Solutions 4.8 (703) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Easy Storage Solutions Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews RS Robin S ownerandoperatorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “the ability to edit map and units is super useful for us as we have two businesses we run and outside storage space changes with season.“ September 19, 2024 LC Lawrence C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Poor service and expensive compared to competitors Competitors charge less for the same service and there’s no help onboarding“ April 23, 2025 JF Jake F Certified ArboristRenewables & Environment, Self-employedUsed the software for: Less than 6 months. “I only have 1 small facility and can’t wait to add east storage software to the next location.“ September 20, 2024 KD Krisi D Operations & Property ManagerWarehousing, Self-employedUsed the software for: More than 2 years. “The new refund process of having to go back and and delete the last invoice it went to creates havoc with my bookkeeper, the whole process is inefficient and convoluted so we have decided to circumvent processing refunds through ESS any longer“ June 21, 2023 KT Kate T OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “This has helped us get organized so much, especially with the automated texts and emails that our renters receive, we don't have to call/email/text them to collect near as much. “ June 23, 2023 LC Lawrence C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Competitors charge less for the same service and there’s no help onboarding“ April 23, 2025 DP Don P Owner Warehousing, 2 - 10 employeesUsed the software for: More than 2 years. “Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.“ June 6, 2023 BB Billy B OwnerCommercial Real Estate, Self-employedUsed the software for: 1-2 years. “As of the last few months I feel like something has changed or they have been bought out and the customer service has went down due to new restrictions in place.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 703 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Virginia (GeGe) S. Bookkeeper Used the software for: 6-12 months ### "Product delivers what I needed it to deliver, and the customer service staff has been stellar!" January 25, 2018 5.0 I no longer have to chase down checks and make deposits at the bank! Complete online process now for renting from us. Pros I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry). Cons There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings. Review Source LN Lori N. President Commercial Real Estate Used the software for: 6-12 months ### "Easy is exactly what they are! " September 19, 2024 5.0 Support has been great, knowledgeable and fast to contact Pros Super easy management system . For new owners like myself it has been invaluable. Cons Cost of gate access system is high. $60 A month is a lot. Alternatives considered [The Applicant Manager](https://www.capterra.com/p/123752/The-Applicant-Manager/) Reason for choosing Easy Storage Solutions Easier establishment of all systems and website options Review Source BB Billy B. Owner Commercial Real Estate Used the software for: 1-2 years ### "Customer experience " September 27, 2024 3.0 When I first started I loved it. As of the last few months I feel like something has changed or they have been bought out and the customer service has went down due to new restrictions in place. Pros Software is decent and works for the most part for my needs. Cons I have had issues with several things in the past few months with bad customer experience with the represenatitives. I am supposed to have credits on my account but for some reason my card keeps getting charged for the software. Review Source RF Rob F. Owner Consumer Services Used the software for: 2+ years ### "Easy Storage has literally saved our facility! " June 6, 2023 5.0 Overall, moving away from SiteLink and onto Easy Storage has help use keep better track of all our operations better than ever before. This software has paid for itself just by being easy to use from any device anywhere you might be located (onsite, on the road, or even at home or after hours!), and it's helped us increase our unit occupancy simply by being so flexible. Pros What I like most about it is the ease of use, the incredible flexibility and functionality, and the fact that it's all cloud-based instead of local on your PC. It has NEVER gone down once since we've been using it in over 2 years, and the support is just fantastic...not that you'll need it much, since it's so darn easy to use and manage! Cons Their monthly pricing is a bit/lot higher than it should be, and the fact that you cannot select or manage your credit card provider means that you don't even have the option to shop around for the best deal in processing rates. This part is almost a deal-killer for me, because I just HATE over paying for credit card processing and the lack of being able to control what company I choose to use. Reason for choosing Easy Storage Solutions Easy Storage had all the bells and whistles and was just much better overall. Nothing else was even close to the same level of functionality or ease of use. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) SOOO many reasons! SiteLink has to be installed on a single PC that stores everything, and the mobile/cloud version is complete garbage! It's hard to use, hard to learn, and looks like something from the early 90's. Oh, and it's CRAZY expensive with LOUSY support! I'd never use SiteLink again, nor do I recommend it to anyone. It's just the worst! Review Source CZ Craig Z. Agent Warehousing Used the software for: 2+ years ### "A robust system at an affordable cost to manage your storage business. " June 21, 2023 5.0 Over all the system is really good already and keeps getting better. Customer support is very good to work with and knows how to help. The online help is also pretty good. We are glad we made the choice to partner with ESS. Pros We like all the aspects of the system and the way ESS keeps adding great features. Cons It does not have a way to use your own email based off of the web site they provide for you. Our website is TCGstorage.com It would add to the pro level of the site if we could have "myname@tcgstorage.com" or "manager@tcgstorage.com" etc. with forwarding also. Also no "cash drawer" in the traditional sense Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/)[Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Reason for choosing Easy Storage Solutions The customer support and a lot of great features we use. It was the best fit for us. Review Source HJ Hope J. Front Desk Associate Facilities Services Used the software for: 6-12 months ### "Easy Storage Solutions, not so easy" May 15, 2019 3.0 It's been a rough ride but finally getting the hang of it. Also ESS is constantly improving, taking advice from their customers. Pros The thing that I like most about Easy Storage Solutions is the layout of the software is fairly easy to read, legible. Also, I like to the customer service is team is knowledgeable. They are there to help solve problems. Cons The least thing that I like about Easy Storage Solutions is that their customer service is only available Monday-Friday: 8:00 - 5:00 MST Saturday: Closed Sunday: Closed. I'm located in California. Also, something else I dislike is when making notes under individual notes, you have to make sure to click on create note or it they do not save, and notes can be deleted, once saved,(forever) by anyone. Alternatives considered [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Reason for choosing Easy Storage Solutions The price and it was being used by another property we purchased. Review Source Response from Storable June 3, 2019 Hello Hope! Thank you for sharing your feedback with us. We genuinely appreciate knowing what we are doing well and how we can improve. We wouldn't be where we are without the valuable feedback each of our customers provide! Thanks again! JC Julie C. owner Hospitality Used the software for: Less than 6 months ### "Love this software" August 12, 2020 5.0 I have confidence that my software is doing what it should and that my storage business is running smoothly. Pros This software is so easy to use, very user friendly and logical. I had to enter all my customers into the software because I was unable to get a spreadsheet of my customers from my current software. After that the integration was very easy. We were up and running in just a few days. I love that the customer profile has all the info you need for each customer including billing and history. I love that customers can book and pay online and that we now have a website for our business. Customer service is top notch! Cons I don't see any negatives at this point. Switched from [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) We had lots of technical issues with the other software. There was no ability for customers to book or pay online and no website for my business. Also the cost was very high as they charge for use of the product and technical support separately. The cost is almost triple. Review Source RH Richard H. Managing partner Warehousing Used the software for: Less than 6 months ### "Fantastic!" January 11, 2020 5.0 GREAT customer support! Everything has been fantastic. Very affordable for our facility. 305 units. Wish I’d upgraded years ago. Highly recommend. Pros Great features. Easy to use. Upgraded from software we’ve used for about 18 years. Wow! What a difference. The automation of monthly billing, payments, etc. is a valuable asset to our company. Website is great! Should have found this company years ago. Gate integration was a snap. Highly recommend Easy Storage Solutions. Very satisfied customer. Cons Setting up customer accounts took time but that was expected. After that. It was a breeze. Reason for choosing Easy Storage Solutions Affordable and met the needs of our facility. Review Source SZ Shirlene Z. Manager Facilities Services Used the software for: 6-12 months ### "Jim's Plank Road Storage review" September 24, 2024 5.0 Everyone is helpful and friendly and if they don't have the answer my question, they will send me to someone who can. Pros Pretty much everything. They do my billing for me and I record the payments. The customer service prople are ALWAYS friendly and helpful. I can't say enough good about their support people! Cons I don't understand so much and I don't have the time to learn everything. I'm not sure where to start, but this is not a con against them. That's on me. Review Source VD Victoria D. Rental Manager Utilities Used the software for: 2+ years ### "Great Experience! " September 19, 2024 5.0 Overall we have had a great experience from getting things set up to now while we are maintaining and actively using the platform. Pros It was super easy to get started with Easy Storage Solutions and their customer service is always super responsive and helpful. Cons Nothing negative to comment on, our experience with Easy Storage has been great. Review Source LS Leigh S. owner operator Warehousing Used the software for: 2+ years ### "Browns Self Storage" September 19, 2024 5.0 We have always had friendly fast service when we needed anything. The system works very well to manage our small facility. System was easy and fast to learn. It can do many more things than I use. Pros Easy to set up and use. Help with problems and set was quick and efficent. Cons Not a Canadian company. No choice of payment card system. It would be nice if Easy Storage would interface with SAGE Accounting sytem. Review Source BD Bonita D. Owner Real Estate Used the software for: 2+ years ### "Storage software" September 29, 2024 5.0 Had no problems. Can talk to support, and they handle your problem. Pros Easy to use. Many reports to choose from. Cons Deposit reports off by cents, and very annoywhen doing bank rec. Review Source JF Jake F. Certified Arborist Renewables & Environment Used the software for: Less than 6 months ### "First time storage owner" September 20, 2024 5.0 Although the fee cuts into profits it is worth ease to have automated billing to make owning storage more hands off Pros The customer help is phenomenal! Every question I’ve ever had has been answered. They are patient and walk you through every step of the software. I only have 1 small facility and can’t wait to add east storage software to the next location. Cons They Monthly fee seems a bit high and cuts into the monthly profit on a small facility Review Source RV Randy V. President Real Estate Used the software for: 1-2 years ### "Experience based on about one and a half years with Easy Storage." June 6, 2023 4.0 Pros The ability to access the software from anywhere, including a smart phone. Plus the ability to mostly manage remotely (offsite). Cons Their fees and inaccuracies with credit card fees is probably my biggest irritant. The long wait times for customer service and the "company wide staff meetings" that completely shut down all customer service. Review Source JM Jessica M. Property Management Director Real Estate Used the software for: 2+ years ### "I would highly recommend Easy Storage Solutions" July 12, 2022 5.0 Pros The software is ver user friendly - both from a customer perspective and a management perspective. The ease at which customers can reserve units online, make their own payment changes within their port, and schedule their own move outs decreases the amount of staff time needed to address these things. Since switching to Easy Storage Solutions, our monthly delinquency has decreased to almost zero because the onsite manager is able to manage past due accounts with ease from the dashboard. Cons I wish the software could also track expenses. It would be nice to have income and expenses in one place. Review Source TW Tessa W. Manager of Operations Management Consulting Used the software for: 2+ years ### "Best Software for Small and Large Facilities Alike! Used at ALL our Facilities!" July 1, 2022 5.0 Pros Easy Storage Solutions is truly EASY, which is why we've converted every facility from the $12 million facility to the $250,000 facility to ESS and all employees can use and understand it's features, as well as the tenants. Cons Since it's been purchased by Storable.... the terrible turn of customer service. Review Source JT Jill T. Owner/Manager Packaging and Containers Used the software for: 2+ years ### "The perfect management solution for a small storage unit facility!" June 6, 2023 5.0 We are a small storage unit facility, and could not afford to may much for a management tool. Easy Storage Solutions provides everything that we need to run our business, at a price that justifies it's purchase. Pros With Easy Storage Solutions, our business practically runs itself. After the initial set up, it takes me very little time to keep track of our customers, issue statements, and record payments. Cons I use Quick Books to manage the financial side of our business, and it would be really great if somehow it had the capabilities to do what Quick Books does all in one location (keep track of our business bills, and etc. for tax purposes). Reason for choosing Easy Storage Solutions It provided what we needed at an affordable price. The others we looked at were far too expensive. Review Source KD Krisi D. Operations & Property Manager Warehousing Used the software for: 2+ years ### "Easy to use and operate" June 21, 2023 5.0 For the most part I am satisfied other than refund processing. Pros I like that I can make changes to my website, pricing, templates, billing, contracts, gates and storage layout pretty much all on my own; yet if I have any issues with figuring something out customer support is great at helping navigate any issue quickly. Cons There do seem to be server error issues somewhat often. Not sure what is going on there.The new refund process of having to go back and and delete the last invoice it went to creates havoc with my bookkeeper, the whole process is inefficient and convoluted so we have decided to circumvent processing refunds through ESS any longer Reason for choosing Easy Storage Solutions The software look very user friendly and simple to manipulate compared to the other tutorials we were going through at the time. Review Source MM Margaret M. Facilities Manager Warehousing Used the software for: 2+ years ### "Easy to Use" June 6, 2023 5.0 I like Easey Storage Solutions overall, there just needs to be some more flexibility. Pros The ease of use and finding customers in database Cons Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month. Review Source LR Laura R. Owner Warehousing Used the software for: Less than 6 months ### "Easy Storage Solutions Review" July 2, 2019 5.0 I chose Easy Storage Solutions because of their intuitive and evolving software. When the software can't do something-they try to figure out an alternative way to solve the problem until it can (like the Spanish translation). The customer service is amazing. I care about my tenants ease of payment and use of the website. I answer all my own tenant calls 7 days a week because I care about their experience. I have called an emailed Easy Storage Solutions many, many times as I am using the software and they always respond either immediately or within a few hours with a solution. I have only experienced considerate, professional customer service. I have never had a customer service person act annoyed to help me or make me feel foolish for asking a question about using the software. Pros The software feels very intuitive. I like that I can find a solution to a problem quickly in a few different ways. I can search a customer by name, or unit. I can run a variety of reports to find information I need instantly. I love the notifications for each customer. I use that often to see what emails, notices, receipts were sent and I use the custom template feature to create my own notices. It's great to be able to print those letters in pdf and mail to tenants that may have missed my emails. Cons The only problems I have found is that to send a custom template to a customer I need to go off their page to create it first and then go back to their page to choose letters and find that template. I usually just open to tabs with my website but it would be easier to create emails/letters specific to a customer on their customer profile page. My second problem is that the payment section is not available in Spanish yet. The customer service team put in a translater and created a Spanish page for me so we are very close to my goal of offering this to my tenants, but it will be great if the software could have a full Spanish option in the future. Review Source HH Heath H. Manager Real Estate Used the software for: 2+ years ### "Would Definitely Recommend" June 8, 2023 5.0 Pros I have been using Easy Storage for almost 7 years now and it has not disappointed. I love the fact that it is online and I access from anyone of our storage locations. And the fact that customers can rent, pay for units, etc. on their own has been very helpful. Cons I wish there was a way to set up past due timelines for individual customers so that if I do not want to put certain customer in Prelien status after 60 days, the system will not automatically place them in that status. Review Source KM Kelly M. Owner Warehousing Used the software for: 6-12 months ### "Easy Storage Review" June 21, 2023 5.0 Excellent. I wish it was reasonable to use for our acquisition of six more facilities. Pros Software is very intuitive. After struggling with a different software for two months, I switched to ESS. I was up online within 2 days! Cons Necessity to have a computer online for gate access controls. Secondly, software is not scalable to add many facilities. Reason for choosing Easy Storage Solutions Seemed simple, transition went extremely well as I had just opened earlier and had few tenants. Review Source MW Melissa W. Business Manager Facilities Services Used the software for: 2+ years ### "Easy to use and customer service very responsive" June 7, 2023 5.0 Pros Easy Storage Solutions takes the headache out of managing a storage unit facility. The software is easy to use and when needed, customer service is friendly and very responsive. Cons The only thing that I have discovered that I would like to use (and maybe it is available, i just haven't found it) is the ability to send a text message to all tenants. Review Source VR Verified Reviewer Managing Director Hospitality Used the software for: 1-2 years ### "Set it and forget it technology" January 29, 2018 5.0 Pros Once set up, the software requires very little effort to keep the site updated and working. Making changes to information is simple, and while we don't use all the functionality, none of the tools we don't use get in the way of using the ones we do use. The support is also fantastic - rarely does it take more than a single 15 minute call or quick email to have our issues resolved. Cons I could use a more customizable reporting format instead of using the predefined reports. We often have to merge the data from a couple reports into a single report to create the picture we need, but don't expect they could build reports for every business format, so a simple data export tool that allows user selection would save us a little time. Pretty minor though... Review Source CC Charlotte C. Owner Warehousing Used the software for: 2+ years ### "Eagle Storage reviews ESS" June 6, 2023 5.0 One of the biggest benefits for our small business is the ability to text and track customer communication. Pros Intergrating our established business to ESS was a seamless and smooth transition. When I need help, I appreciate being able to pick up the phone and speak with a person immediately. Staff seem knowledgeable in all areas of ESS software. Cons Sometimes, the website moves slow. It usually fixes itself within the hour. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.