# Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Assist the right Remote Desktop solution for you? Explore 1417 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews --- Zoho Assist 4.7 (1417) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive and simple operation 95% positive reviews out of 219 Most reviewers describe ease of use as requiring minimal training, with a straightforward interface and quick setup process. Vijay K Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional connection and speed issues 48% negative reviews out of 116 Some reviewers describe performance and speed as inconsistent, with lag, slow connections, and latency affecting remote sessions. Nicolo T System Administrator, 11 - 50 employees. "The new version added too many steps just to connect to clients, significantly slowing down our workflow." Comprehensive remote support features 95% positive reviews out of 194 Most users comment remote support enables reliable, secure, cross-platform access, improving client assistance and operational efficiency. Chris R Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor and screen controls 64% negative reviews out of 58 Most users comment screen and monitor management is awkward, with clunky multi-monitor switching and resolution adjustment challenges. Kristofer J Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Flexible and quick deployment options 93% positive reviews out of 86 Most reviewers indicate deployment is fast, uncomplicated, and adaptable for various environments, supporting multiple operating systems. Marc W Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard handling 71% negative reviews out of 31 Most users report shortcuts and clipboard functions are inconsistent, with intrusive prompts and unreliable copy-paste between devices. James T Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Showing most helpful reviews Showing 1-25 of 1417 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roscoe H. Director of IT Government Administration Used the software for: Less than 6 months ### "It is my favourite remote access solution" March 31, 2026 5.0 love it!!!! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. Pros Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value!!! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product Cons The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The main reason was how many devices Zoho allowed me to have. Secondly, the ability to place devices in groups. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Zoho works with Spiceworks. I saw it on their website and took a chance. Best decision. Review Source PW Paul W. Operations Director Information Technology and Services Used the software for: 1-2 years ### "Great product overall" April 14, 2026 5.0 Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. Pros Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features Cons Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and just kept on increasing and was not sustainable. Review Source RG Raul G. CEO Internet Used the software for: I used a free trial ### "Well, it has the potential to be excellent, but it needs improvement." February 20, 2026 3.0 Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. Pros In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. Cons The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. Switched from [Hostinger](https://www.capterra.com/p/218357/Hostinger/) ia precisar fazer várias assinaturas, aqui não preciso Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 6-12 months ### "Reliable Remote Support with Zoho Assist for Small Business" April 17, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me Review Source Joel H. Director Real Estate Used the software for: 6-12 months ### "The Ease of Zoho Assist Is Phenomenal" April 15, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review Source Adil Q. CEO Textiles Used the software for: I used a free trial ### "Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable" April 2, 2026 5.0 My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. Pros The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. Cons The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) affordability and ease of access in zoho is great Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Pretty solid solution for small tech companies " May 7, 2026 5.0 Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. Pros Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. Cons Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Zoho Assist Pricing was a bit better but I am really hopeful Zoho brings in more features without impacting cost Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) never ending inflated pricing with no real improvements or benefits Review Source Phoenix R. Admin Computer Software Used the software for: I used a free trial ### "Cat.co INC admin" April 13, 2026 5.0 over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there Pros I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where Cons One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because one of my friends told me that this was a better software Review Source Norbert M. Software Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Value for Remote Support" March 24, 2026 5.0 Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API. Pros Zoho Assist is an excellent service for our needs. The cost value is great and onboarding our team has been easy. We save time and money being able to remotely support our devices in the field. Cons Occasionally, we will experience issues with connecting to devices. Sometimes one user can connect while another in the same building will be stuck on the connection in progress screen. This is rare though. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Our selection was made based on price, features, and compatibility with Linux. Review Source Sandesh K. Manager IT systems and Networks Mechanical or Industrial Engineering Used the software for: I used a free trial ### "The best and fastest remote software i ever used in my 18 years of IT Experience. " March 26, 2026 5.0 Just awesome. I used it just for twise but I became fan of it. and after all its indian product really prod to be an indeian. Pros Its simplicity. No need to download anything from the admin side, just using the browser, I can do all the work. All asdmin to well designed and ease of using it. Cons No So faar. Only one concern is that my teammate didn't find the mail sent to as an invitation. I don't know the exact reason, but after copying the URL in my email, he was able to access the session. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) price and its features is better than team viewer Review Source VR Verified Reviewer IT Manager Hospital & Health Care Used the software for: 2+ years ### "Reliable Remote Support" December 9, 2025 4.0 Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow. Pros Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours. Cons Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist Zoho Assist integrates directly with Zoho Desk, which makes launching remote sessions and managing support tickets much easier. Review Source Christopher S. Owner Information Technology and Services Used the software for: 2+ years ### "ZOHO Assist FTW!" August 10, 2025 5.0 I have been using Zoho Assist for many years now. I use it daily to support my clients Commercial and Residential. Works Great and has save me countless hours. Despite a few quirks, customer support has been top notch and i recommend Zoho to all of my friends in business. Pros ease of setup and deployment. Their Unattended access format is vastly superior to other softwares on the market. Cons the mobile version has connectivity issues and glitches at times. also the accuracy of the mobile version leave somewhat to be desired Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Constant Changes in the pricing structure and features were not comprehensive Review Source VR Verified Reviewer Senior IT Analyst Education Management Used the software for: 6-12 months ### "Zoho interaction is more than fantastic." August 28, 2025 5.0 The platform is easy to navigate, even for those with no prior tech experience. Some features enable us to access remote devices without user intervention, making things easier. Also, the customer support is fast and friendly. Pros It's intuitive and user-friendly, even for those who aren’t tech-savvy. Have an excellent unattended access that allows technicians to access remote machines without needing someone on the other end. Another benefit of the system is its value. it doesn't cost a fortune compared with other companies. Cons Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Price, easy to use, multiple users, and user-friendly Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer is too expensive and requires annual updates with an extra cost. Review Source Octavio L. Security Architect Security and Investigations Used the software for: 1-2 years ### "Happy client using remote unattended access." February 17, 2026 5.0 It has been great. Smooth and dependable remote support tool with great value, though it has minor performance hiccups. Pros The ability to remote in when i need to. Easy setup, fast remote access, and reliable performance with strong security features and support. Cons Would like to have more flexibility to log in to mobile devices. Occasional connection lag, limited advanced features. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Better product with Zoho Assist and more useful. Review Source VR Verified Reviewer Security Engineer Computer & Network Security Used the software for: Less than 6 months ### "Why waste your time or your money? Get Zoho Assist!!" February 11, 2026 5.0 I would recommend Zoho Assist above any other remote desktop / remote support software on the market!! You won't regret it! Pros It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again! The unattended remote access feature is real value for money and it saves you so much time! Users log a call and with a few clicks your connected and ready to assist them! Cons I can honestly say that I haven't found anything unlikable with Zoho Assist as yet!! This software surpassed all my expectations! Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Zoho Assist Functionality, price and easy to setup and use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Expensive licenses and connection issues. Review Source PC Pat C. Owner Information Technology and Services Used the software for: 1-2 years ### "Tech loves Zoho Assist " January 20, 2026 4.0 The product is easy to use. The setup is straight forward for the client which eliminates frustration Pros Zoho Assist makes my remote access to clients a breeze. Clients find the installation easy and love the convenience. Cons Once in a while the sessions freezes. It is usually resolved when I reconnect. It would be nice if it auto connected when the session is unresponcsive. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It got too expensive which impacted my profit margin. Review Source NP Nitin P. IT DESK Leisure, Travel & Tourism Used the software for: I used a free trial ### "Best Remote Software" March 6, 2026 5.0 We've been using Zoho Assist for remote support and it has been a fantastic experience. The platform is extremely reliable, easy to set up, and works smoothly even on slower connections. The unattended access feature makes it very convenient to manage systems remotely without any hassle. Pros Easy to use and quick setup – The interface is simple and sessions can be started quickly without complex installation. Unattended remote access – Technicians can access devices anytime even when users are not present Cons Limited features in lower-tier plans – Some advanced features are only available in higher plans. Customer support response may be slow in some cases Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) not satisfied with any desk, not working perfectly for mine Review Source MG Mario G. IT Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "TOP Unattended Access software" March 11, 2026 5.0 I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances power with simplicity, this is it. Pros Performance & Usability The Ease of Use is one of its strongest suits; the interface is intuitive, allowing for a near-zero learning curve. This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes. Remote Capabilities & Reliability The Remote Access feature is incredibly stable. While many platforms struggle with Connection Issues, I’ve found this one to be remarkably resilient even on lower bandwidth. When minor Bugs and Issues do arise—as they do with any complex software—they are usually patched quickly and don't interfere with the core experience. Support & Investment The Customer Support team deserves a special mention. They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is unbeatable. It is a smart investment for anyone looking to streamline their operations. Cons Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections. Review Source VR Verified Reviewer System Administrator Staffing and Recruiting Used the software for: 2+ years ### "Easy and Reliable Remote Support Tool" December 4, 2025 5.0 Overall, my experience with Zoho Assist has been good. It’s easy to set up, simple to use, and helpful for quick remote support. Even though a few features could be improved, it gets the job done smoothly for everyday needs. Pros I liked that Zoho Assist is easy to use and connects quickly. It makes remote support smooth, and all the basic tools work reliably. Cons Sometimes the connection can be a bit slow, and a few features feel limited. Other than that, it works fine for remote support. Review Source MA Mohhamad A. CEO Information Technology and Services Used the software for: 1-2 years ### "Good Using " April 22, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is a reliable and secure remote support solution that helps me manage client devices efficiently. It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for businesses looking for a dependable remote access tool. Pros Zoho Assist is very easy to use and set up, even for non-technical users. The connection is stable and secure, which is important when providing remote support. I also like the unattended access feature, file transfer, and the ability to manage multiple sessions smoothly. It works well across different devices and Cons Sometimes the interface can feel a bit outdated and not as modern as other tools. There can also be slight delays in connection speed depending on network conditions. Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users. Review Source NS Narsuri S. Student Writing and Editing Used the software for: I used a free trial ### "Reliable and User-Friendly Remote Support Solution" April 28, 2026 5.0 Overall, my experience with Zoho Assist has been positive. It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently. The setup process is quick, and the interface is simple enough for both technical and non-technical users. Features like unattended access, screen sharing, and file transfer work smoothly in most cases. While there are occasional connectivity or performance issues, they are not frequent enough to significantly impact productivity. Overall, it is a dependable solution for remote support and system management. Pros I liked Zoho Assist for its ease of use and quick setup, which makes remote support sessions very smooth. The interface is intuitive, so even non-technical users can connect without difficulty. It provides reliable remote access with good performance and minimal lag. Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently. Additionally, its strong security measures, such as encryption and authentication, make it a trustworthy tool for remote assistance. Cons At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions. Some advanced features are only available in higher-tier plans, which can be limiting for users on basic plans. The mobile experience could also be improved, as it is not as seamless as the desktop version. Additionally, occasional UI complexity in certain settings may require a bit of a learning curve for new users. Review Source SL Srdjan L. System administrator Financial Services Used the software for: 2+ years ### "Great for work" February 11, 2026 5.0 It is good software, overall I like it. I see that you constantly have improvements and that I like. Pros I like this software because it is easy to use. It has feature that it works after restart. I like that it support Windows, MacOS and Linux. Cons It has some bug after elevate to admin mode with resolution in Windows. That would be a think which I would like to be improved. Review Source VM Vitaly M. owner Machinery Used the software for: 2+ years ### "Very good service and amazing tech support" August 28, 2025 5.0 The latest problem I had on Native client file transfer. Initially I was explained limitations and offered way around which I actually found myself and was inconvenient but acceptable. And I was very surprised, that after few days support agent followed up, requested additional information and next day I got resolution how to deal with the problem. This particular case describes, how good is service and support and attentive to customer needs. Pros I am using ZOHO Assist Unattended Access for few years to help my client remotely with IT needs. It is fully servicing mine and client's needs on couple dozens PCs with variety of tasks. I think I found solution beyond ZOHO advertising and and tech support is awesome. Cons Thinking on my needs and requirements, I cannot point on any feature, that I cannot execute. In case of difficulties tech support is always helps Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and convenience, technical support Review Source LCG Luis Carlos G. IT Manager Restaurants Used the software for: I used a free trial ### "A great and powerfull tool" February 27, 2026 5.0 we´ve used for the trial time and are very gratefull with the tool, we before used other but zoho is all that we need Pros Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this tool Cons Is a very usesfull tool and you can add diferents modules acording you nedd, we appreciate that is a easy tool to install and use Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The way to use and price is the most for us Review Source Vladimir T. technician Computer & Network Security Used the software for: Less than 6 months ### "Best remote help" October 26, 2025 5.0 Pros Easy connect, secure, two step verification.VALUE FOR MONEY CUSTOMER SUPPORT EASE OF USE REMOTE ACCESS CONNECTION TIME SAVING Cons Stable connection, CONNECTION ISSUES CONNECTION Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) VALUE FOR MONEY, EASE OF USE, REMOTE ACCESS Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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