# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/112011/Zoho-Assist --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 1,417 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and simple operation Comprehensive remote support features Occasional connection and speed issues Cumbersome multi-monitor and screen controls Starting price ₹480 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 ## Zoho Assist alternatives Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (24,115)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (292)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves slow, expensive, and hard-to-explain remote support workflows by enabling fast session launches, unattended access, cross-platform troubleshooting, and built-in chat or file sharing. IT help desks, MSPs, support technicians, and distributed teams use it to reduce travel, avoid downtime, support non-technical users, and manage remote devices reliably. Answer based on 688 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, technicians, and consultants who need secure remote access, troubleshooting, and device support. Small-business owners, founders, and executives use it to assist distributed staff, maintain business continuity, and oversee IT operations without traveling or relying on onsite service. Answer based on 1398 reviews Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built primarily for small businesses, which make up 88% of reviewers, especially in Information Technology and Services at 26%. It serves outsourced IT and MSP support, IT support, and customer help desks, with additional use across Computer Software at 7% and Computer & Network Security at 6%. Answer based on 1406 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist includes core remote support features like remote access/control, unattended access, real-time chat, file transfer, and mobile access. Differentiating capabilities include browser-based sessions, session recording, annotations, and access controls with two-factor authentication and Active Directory integration for secure technician access. Answer based on 430 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers paid plans starting at ₹480/month for the Standard remote support plan or Standard Unattended Access for 25 computers, with Professional at 720 and Enterprise at 1120. A free version and 14-day trial are available, though reviewers say trial access, license clarity, and bundled feature options can feel limiting. Answer based on 423 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with Zoho Desk, Freshdesk, ManageEngine ServiceDesk Plus, Zoho CRM, Zoho Books, Jira, and JIRA Service Management. Catalog listings also show connections to Microsoft Teams, Slack, ServiceNow, Zendesk Suite, and Google Workspace, covering help desk, CRM, collaboration, and broader Zoho workflows. Answer based on 96 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is generally quick to onboard for support teams and end users, with many reviewers saying remote users connect on the first try and learn the basics in under a day. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos, though admins may need more time for advanced features and settings. Answer based on 38 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as helpful and generally fast, especially for remote troubleshooting, though some report setup confusion, occasional communication delays, and slower resolution for specific technical issues or older hardware. Answer based on 543 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 169 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 169 reviews IT & Software Development 34% IT & Software Development 34% Administrative 32% Consulting 8% Engineering 6% Others 20% Top industries Based on 169 reviews Information Technology and Services 38% Computer & Network Security 20% Computer Software 16% Accounting 16% Other 10% ## Pros and Cons Intuitive and simple operation 95% positive reviews out of 219 Most reviewers describe ease of use as requiring minimal training, with a straightforward interface and quick setup process. Vijay K Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional connection and speed issues 48% negative reviews out of 116 Some reviewers describe performance and speed as inconsistent, with lag, slow connections, and latency affecting remote sessions. Nicolo T System Administrator, 11 - 50 employees. "The new version added too many steps just to connect to clients, significantly slowing down our workflow." Comprehensive remote support features 95% positive reviews out of 194 Most users comment remote support enables reliable, secure, cross-platform access, improving client assistance and operational efficiency. Chris R Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor and screen controls 64% negative reviews out of 58 Most users comment screen and monitor management is awkward, with clunky multi-monitor switching and resolution adjustment challenges. Kristofer J Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Flexible and quick deployment options 93% positive reviews out of 86 Most reviewers indicate deployment is fast, uncomplicated, and adaptable for various environments, supporting multiple operating systems. Marc W Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard handling 71% negative reviews out of 31 Most users report shortcuts and clipboard functions are inconsistent, with intrusive prompts and unreliable copy-paste between devices. James T Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (748) 86.10% of 748 reviewers that rated this feature as important or highly important This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Screen Sharing 4.7 (457) 69.15% of 457 reviewers that rated this feature as important or highly important Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. Unattended Access 4.8 (399) 78.70% of 399 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Real-Time Chat 4.6 (271) 45.76% of 271 reviewers that rated this feature as important or highly important Zoho Assist offers real-time chat so you can communicate with clients during sessions without needing a phone call. Some reviewers find it convenient and effective, though others wish for improvements like voice support and a more compact chat window. File Sharing 4.4 (261) 55.17% of 261 reviewers that rated this feature as important or highly important File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Access Controls/Permissions 4.7 (404) 79.46% of 404 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Zoho Assist 68 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Reminders sent via email Protect users working remotely and provide secure environments for personal devices to access company programs File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Move files across different systems or networks Intended to be used by managed service providers High-definition audio and/or video capabilities Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Monitor the movement of one or more IT assets throughout the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Zoho Assist offers real-time chat so you can communicate with clients during sessions without needing a phone call. Some reviewers find it convenient and effective, though others wish for improvements like voice support and a more compact chat window. Active monitoring of systems, applications, or networks Record live video calls to play later Control system behavior and appearance, and access and report on system status/health from a distant location This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.6 (1,408) 4.6 Based on 1,408 reviews ## Pricing Value for money 4.7 (1297) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,297) 4.7 Based on 1,297 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1178) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,178) 4.6 Based on 1,178 reviews ## User reviews Overall rating 4.7 Based on 1,417 reviews Filter by rating 5(1082) 4(294) 3(32) 2(7) 1(2) Mentioned topic Sorted by most recent MP Mitul P. CEO Hospitality ### "Simple and Reliable Remote Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2026 Pros I like Zoho Assist because the attended access is simple and quick. I can send the customer a link, connect to their computer, and help them right away without making the process complicated. It makes remote support easier for both our team and the customer. Cons some useful features, like custom domain, are only available on higher plans. Other than that, the remote support tool itself works well and is easy to use Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) The connection would not work many times, I have to tell the client to close out and open the support application. Other times it takes 2+ min of waiting till I can connect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sean S. network manager Dairy ### "Great Remote Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 I used it for 5 people I need to support. I tried other trials (Datto), but this is by far the best. Pros Ease of setup. Ease of deployment. oho Assist is an absolute game-changer for secure, effortless remote support. As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software. Cons There are no cons. This is great. Maybe just a little pricey for the small businesses (like me). would definitely recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Will W. IT Wholesale ### "Easy to Use, Reliable Remote Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Trevor T. Director of Sales and Marketing Consumer Services ### "Other softwares don't even come close to Zoho" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was a terrible product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alonzo S. CEO Computer Software ### "ZOHO ASSIST FOR THE WIN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 22, 2026 i have been using the software for multiple years at this point and it has been great. It is used weekly to service my clients. Pros the software has been very dependable. I like the interface which i found easy to use. the price is competitive. Cons I dont have much to say about the dislikes. Havent found any issues. my experience with it has been good. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) price at that point got a little higher and I just want to try a cheaper option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User HRIS Construction ### "Great Support/Remote Access Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2026 Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Santiago L. TI analyst Food & Beverages ### "incredible tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Very good. It's exactly what my IT team needed; it's robust and very reliable. Furthermore, the tools it offers make daily operations much easier. Pros the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities. Remote assistance is also very easy and user-friendly for both the user and the technician. Cons Wake-on-LAN startup time and service startup via hub because sometimes up to 10 minutes go by and the equipment or service hasn't started, and you have to keep monitoring to make sure it turns on and starts up. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I did not meet all the requirements of our daily operation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Mark I. IT Tech Information Technology and Services ### "Zoho has great remote computer capabilities." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2026 Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of times. Pros Their pricing is very good, we have found that compared to competitors Zoho's prices per technician and devices are very reasonable. Cons It is hard to identify a least liked feature, I will say that a feature I would like that I have not found to be able to do is have 2 technicians being active on 1 machine at the same time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Axell E. LAB OPERATOR Education Management ### "SO EASY FOR USE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 My experience was the best, compared to other alternatives; it has no bugs or issues. This software its complete. Pros The price and connectivity are fantastic compared to other brands. I highly recommend it. I used the file transfer feature and was delighted. Cons Easy to use, no complications, I use it to remotely control Winserver without any problems or additional configurations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ali M. Software Engineer Computer Software ### "Reliable and Easy-to-Use Remote Support Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. Pros Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful Cons Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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