# Trakstar Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trakstar Hire the right Human Resources solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111908/Recruiterbox/reviews --- Trakstar Hire 4.6 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trakstar Hire Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews NJ Nick J RecruiterHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “It's considerably cheaper than ATS competitors and while it does lack some of the features that something like Gem or Greenhouse provide, they have good customer service and the product works as intended.“ April 9, 2025 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “There is no mobile app and at times that can be very frustrating and inconvenient.“ July 12, 2022 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “I did like the career page and the ability to customize it.“ July 12, 2022 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service wasn't satisfactory and I did not enjoy my experience with them.“ July 12, 2022 Ilan P Sr QA Engineer Entertainment, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Our HR team was able to filter the appropriate candidates and they have a great system for declining/approving candidates for the next step.“ September 22, 2021 Ilan P Sr QA Engineer Entertainment, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes sharing thoughts on a candidate's CV was clunky and it was not always clear who had made which comments.“ September 22, 2021 Benjamin Z Head of LocalizationTranslation and Localization, 2 - 10 employeesUsed the software for: I used a free trial. “I would recommend trying this for small to medium companies.“ September 9, 2021 MH Michelle H Analytics EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The review process is a bit confusing.“ September 10, 2020 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christina O. Hiring Manager Executive Office Used the software for: 1-2 years ### "Going to give this a try! Need talented associates! Are they still out there?" October 11, 2018 5.0 Excellent! Would recommend to anyone! Great program and overall 100% satisfied! Pros The ease of use was the best thing for me! It is very easy to maneuver around and learn how to use! Also, the candidate base was a million times better than ZipRecruiter what I had previously been using! I actually have associates that show up to interviews now and that actually go to work that I can depend on! All because of Recruiterbox and the talent it provided me as a Hiring Manager! It is outstanding at tracking our usage and number of candidates who have successfully been hired through us finding them! Cons The only thing that I disliked was when I tried to use their Customer Service line. But other than that it has been a very useful and outstanding program to use! A+ Review Source Gleb S. CEO and owner Information Technology and Services Used the software for: 2+ years ### "A tool for a quick and stable team growth" August 15, 2018 5.0 We are using RecruiterBox to expand our IT team. As almost every candidate is a "soft person", we have to track every little piece of information and not repeat ourselves to attract the candidate. We have been using this tool since 2015 - strongly recommend. Pros The feature of building and customizing our own pipeline depending on an opening. Integration with google calendar also helps to schedule the interviews with all reviewers and gather feedback afterwards. Cons Users with a role Team Member cannot add Social Footprint manually, only Admin can do that. Review Source TM Taylor M. Human Resources Retail Used the software for: 2+ years ### "RB is a great price for what it offers, but could use some improvements." March 29, 2017 3.0 Recruiterbox is still a great Applicant Tracking System (ATS), especially for how affordable it is. However, I've found I was much happier with the system 1 year ago than I am using it right now and hope they remove some of the "busy-ness" from the interface. Pros \- Extremely affordable for smaller and mid-sized companies - Ability to allow multiple users have access to the same application in order to keep track of where they are in our process. - Constantly implementing updates (sometimes a con as well) - Pretty intuitive and easy to use for the most part Cons \- Although they implement many updates, I don't view all of them as improvements. For example they used to have a Dashboard on the home screen that was one of RB's best features. You had a great visual of which stages seemed to have a lot of apps built up and instantly knew where your attention was needed. They took that feature away and although you are still able to filter by stage, it is a pain and adds much less value. Sometimes it seems they make it busier more complex than it needs to be in order to add value. I've used it for 3 years and have been disappointed with their updates in the last year. - The search function works very poorly and inconsistently. I can search an applicant's exact name at times and "no results found" is what I'll get. - If the stages you create in each opening aren't typed exactly the same, they won't stack and will act as completely seperate stages. For example, "BGC and DT" vs "BGC & DT" - The RB support is very prompt in resonding to your chat, however they've asked me for my feedback 3 different times on the same exact matter. They say they will pass it along to their engineering team and I don't hear anything more which makes me think it never goes anywhere. Even a later response saying "it was talked about but here's why it can't happen right now.." would be good enough. Review Source Corene S. Used the software for: ### "Very easy to use and customize" November 9, 2016 5.0 I needed to step up from spreadsheets and start interacting and building relationships with our candidates. I also needed to have access to reports for my bosses other than a count box in a spreadsheet. This platform allowed me to customize the hiring stages, tag hiring campaigns, and track where each candidate is in the process. They share great articles on their Facebook page to help you connect with your audience. Pros Our team is connecting and keeping in touch, a more personal approach to onboarding to retention. We can then track where we're losing candidates, where we need to hone up our efforts, and to monitor the efficacy of our recruitment efforts. I've had prompt, excellent customer service. Cons I love that there is a $20/month option, but with that you lose the perks of not mass emailing, or bulk changes, you have to do that individually. I'd rather do that than pay the extra $$, though. Review Source Carolyn H. Founder and CEO Used the software for: 2+ years ### "FAN" December 21, 2017 5.0 Pros I have been a user for 5 years, and a couple things stand out about Recruiterbox. The customer service is extremely responsive. And this software is easy to use for key functionality for almost any user. Cons This is not a fully automated as resume parsing, automatic rating. I would also love to see some text integration. Review Source Efrain Elias R. Business Development Manager Used the software for: 2+ years ### "One of the best ATS out there!" June 13, 2018 5.0 Pros It's very organized and easy to use. We can manage all our positions very quick. The reports are also great indicators of our work. Cons The calendar feature could be better. We struggle a little as we do not use a compatible email provider for the calendar feature. Review Source Kelly S. Controller and HR Director Accounting Used the software for: Less than 6 months ### "Easy to Use Applicant Tracking System" January 10, 2019 5.0 We posted our first job ad in 10 years online and the applications started pouring in. We quickly realized that trying to keep track of everything with email and a Google spreadsheet was not going to cut it. I spoke with Recruiterbox and within 3 days they had the software implemented for us and we were tracking everything that came in! I love their customized assessment forms (we already had one via Google sheets and sending it out via Recruiterbox is so much simpler). I also love that we can link our own job page on our website to Recruiterbox. It's a one-stop place for all applicants and for anybody on our operations team to see where we are in the hiring process with each one! Pros Recruiterbox makes tracking applicants for a position easy. Communications, resume, and answers to evaluation questions are all stored in one spot along with reviews from everybody who is in charge of hiring. Cons I'd like a bit more automation on when emails go out to candidates if you advance them to the next stage. Review Source Vincenzo C. International Recruitment Consultant Veterinary Used the software for: 6-12 months ### "Excellent tool!!!" July 19, 2018 5.0 Ease of use, better organization and control of sensible data Pros The ease of using it. It really helps to get things better organised, in a much more professional way. Since I have been using it I have noticed that RB worries a lot about keeping improving the system. I strongly recommend RB as a great tool of the recruitment process. Cons Some features still need to improve, but I know it's a matter of time to have those improvements put in place. Review Source Erin M. Director of Internal Operations Information Services Used the software for: 2+ years ### "Great Hiring Tool" January 8, 2020 5.0 Pros I have loved the ability to track job postings and associate candidates with those openings in one easy to use site. Our team can collaborate on postings and candidates and individualize process flows. The fact that we were able to integrate postings with our website was a major plus. Recruiterbox has become my sole resource for hiring and interviewing needs. Cons The interface seems to change every 6 months or so. It always takes me a little while to adjust. Review Source Beth W. Used the software for: Less than 6 months ### "Easy to use and affordable Applicant Tracking Software solution" July 23, 2016 4.0 After reviewing over 10 SaaS based ATS solutions, I selected Recruiter Box for a client while working as a Recruiting Consultant. The primary reasons for it were the ease of set up and use, the monthly price point, and the rich feature list. I was able to get my client up and running on it in less than 10 hours (including importing in lists of candidates...a feature many other ATS solutions did not have). It was easy to manage the applicant flow and candidates, even when I was using the tool primarily to "headhunt" candidates, not just integrate to job boards. The customer support was awesome...very responsive to my questions and even added in some of my suggestions for new features to releases. I would recommend Recruiter Box to small and medium businesses in a heart beat! Pros Ease of use and cost Cons Some features are limited (based on subscription model) and it is not well designed for active or "head hunting" recruiting. Review Source BR Barb R. Recruiting Specialist Individual & Family Services Used the software for: Less than 6 months ### "Definitely the RIGHT CHOICE choosing Recruiterbox!" August 26, 2020 5.0 I was hired by Healthy Kids in March and one of my tasks was to research and select an ATS. After researching, I decided Recruiterbox would meet our needs and especially my needs as I was very used to working with Taleo for several years. \[SENSITIVE CONTENT HIDDEN\] trained me initially and did a fantastic job. At that time, due to Covid, I was only working a few hours one day per week so week to week was a "review" of what \[SENSITIVE CONTENT HIDDEN\] had trained me on prior. He was extremely patient and thorough and I appreciated all the time he spent with me, sometimes going over things a number of times as I would forget from week to week of not using the system. The Support Team has been OUTSTANDING. Anytime I've sent an email to the support mailbox, I receive a response within minutes (very impressive). I do want to point out extra kudos for \[SENSITIVE CONTENT HIDDEN\]. She is the best - just SPECTACULAR support. What a pleasure it has been working with her. \[SENSITIVE CONTENT HIDDEN\] has taken time out of her busy day for the last several weeks and had scheduled weekly zoom calls with me so she can answer all my questions in one shot. She is so precise when explaining how to perform a task on Recruiterbox. We shared our screens and she will always show me an example. No question is ever too easy or difficult for her to answer and show me how to do it. I have absolutely loved onboarding and working with \[SENSITIVE CONTENT HIDDEN\] , especially due to her great attitude, friendly personality and knowledge of the system. Recruiterbox was definitely the right choice Pros Ease of use Navigating the system Moving candidates through process Offer letter process Customer Service/support desk Cons There really are no negatives I can think of Reason for choosing Trakstar Hire Ease of use, cost, had the functionalities that I needed Review Source VR Verified Reviewer Associate Information Technology and Services Used the software for: 6-12 months ### "Just awsome" December 18, 2023 4.0 Overall experience is good considering what was my expectations from this app and i am glad it landed the way as I expected Pros When recruiting for experience candidates this system provides the best feature like it is very easy to keep resume data and CRM uses is also up to the mark...liked it!! Cons I don't think there is any cons of using trakstar or maybe I am the lucky one who does not had any issue with this. Review Source VR Verified Reviewer CEO and owner Information Technology and Services Used the software for: 2+ years ### "Awesome tool for recruitment" May 20, 2019 5.0 We have gathered a lot of information about the candidates since 2014 till now. RecruiterBox helps us to increase the loyalty level of our candidates by reminding every little detail about the candidates. Pros Nothing can get lost. One can store every single fact about both candidates and already hired employees. Very easy to customize the pipeline. Cons Only administrative role can change the social footprint on a candidate's page. I wish it could be done by a recruitment manager also. Everything else is perfect! Review Source VR Verified Reviewer Senior Manager, Executive Search & Talent Acquisition Staffing and Recruiting Used the software for: 6-12 months ### "A decent ATS for full-cycle recruiting" August 20, 2018 4.0 Overall, this is an above average software that hits all the necessary needs of the recruitment lifecycle. Great for smaller/start-up recruiting practices or freelance recruiters. Pros RecruiterBox is a user-friendly way to manage resumes, open job requisitions, and recruiting pipeline. Simplified format, allows you to upload multiple resumes at the same time, and filter candidates and organize folders. Decent application integration with other ATS systems. Cons Free version is very limited, so you will likely have to pay to experience it's full potential. Pricing is a little high, but not bad compared to similar services. I'd like to see a better mobile application as well. Review Source VR Verified Reviewer Search Division Manager Human Resources Used the software for: 2+ years ### "Used to be a good product until they changed it about 1.5 years ago" July 13, 2018 3.0 Pros Product offers a lot of flexibility to customize it for each opening. I also like d the pricing structure. Cons The layout of the pages is just awful. You can't find anything - it is too convoluted. Too complex to navigate. Review Source AA Amy A. Training/Hr Manager Hospitality Used the software for: 2+ years ### "Great way to manage recruitment - great service " July 12, 2016 4.0 Useful tool for managing recruitment efficiently. I had an issue with The application form and the Recruiter box team were really helpful in helping me resolve the issue. Pros At a quick glance you can see the stage of each of your candidates which is helpful when you have a large number of applicants and multiple positions running at the same time. You can manager interviews, cvs or any additional documents everything is all on the recruiter box which makes managing the recruitment process much more efficient and a lot less stressful. Cons I have not found any negatives with using the recruiter box. At first it took me time to get used to the system but now I would not manage without, it really helps with the organisation of recruitment. Review Source JY Jenna Y. HR Manager Religious Institutions Used the software for: 2+ years ### "Best Applicant Tracking for the Price. " July 21, 2018 5.0 \- Streamline recruiting process. - Eliminated use of paper processes. - Increased our followup with candidates - Allowed hiring managers/interview team/ HR Facilitator all know where were are in the process of recruiting in real time Pros This system is very intuitive. Allows tracking for all stages of the recruiting process, with effective followup procedures. Easy for all our managers to use! Cons Recruiterbox could do better letting us know how their upgrades affect the features in the system. Sometimes you do get a little surprised because the system was given a facelift of a little upgrade and features are moved around. 99% of the upgrades have given better functionality, but it would be good when you open the system, there's a popup or something that gives you notice of the changes. Other minor con: when our staff signs up it always seems to put them in random time zones and so when we send out calendar invites, the times listed on the invite are very confusing. Review Source SP Shubham P. Talent Acquisition Internet Used the software for: 1-2 years ### "Best chat support team" February 6, 2020 5.0 It's little tricky, almost most of the functionality are hidden or very complex to use. Every user should've went through a demo session first before using the RB. Pros 1\. Just one click away to check duplicate data. 2. Customized opening and interview round Cons 1\. Can't raise requisition. 2. Can't cancel calendar invitation sent to candidates 3. Unable to fill the form customized for candidates while Recruiter upload the cv 4. Most the time resume not parse information accurately 5. Unable to integrate with most of the job portal and online assessment Review Source AR Aleksandra R. CEO Information Technology and Services Used the software for: 1-2 years ### "Absolutely amazing! " August 9, 2016 5.0 A very convenient and user-friendly ATS! I've been using it more than a year and I see how the product grows and develops! It's like when you have just a thought that some feature would be great to have, but they have already implemented it! And I am very happy with the customer support - all questions are solved almost immediately! And the system is so adjustable - you can build separate hiring workflow for every opening if you need. Pros Very easy to use ATS! If you have a newcomer, there is no necessity to waste a lot of time in training as the system is so intuitive and user-friendly. You can see that system constantly grow and develops as the new features are introduced or some old features are being re-designed to become even more convenient to use. Review Source AA Ali A. HR Specialist Marketing and Advertising Used the software for: 6-12 months ### "An easy-to-use option for mid-sized companies" February 13, 2020 4.0 I forsee this being a viable option for our company for quite some time. Any issues have been pretty minor, and have been addressed by their attentive customer service team. I gotten positive feedback from my hiring managers as well. Pros Ease of use and customization, it requires very little training with new users - it's quite intuitive. A handful of customizable options (including Open API) but no overly robust. Great value for our budget. Customer service is great as well. Cons The job boards section is a bit "all or nothing" - I do with you could track, for example when a post is live and closed (or sponsorship ends). Once you add a job source, it's there. Review Source VR Verified Reviewer Mentor Operations E-Learning Used the software for: 6-12 months ### "Great recruiting app with amazing customer service" November 24, 2016 5.0 We've been using recruiterbox for about 7 months now to manage full time hires for our small startup as well as remote contractors who apply to mentor people through our website. Recruiterbox is useful in helping us manage applicants in one place, the pricing is great and the customer service is amazing. Every interaction I've had with someone there has been wonderful -- they've even made small changes to their product in days after I've emailed to point out something that wasn't working for me. Great company! Pros Easy to use product that helps organize recruiting process for our small team and killer customer support/service. Cons I think their UI could be a little more intuitive. Review Source SP Sunil P. Founder and CEO Information Technology and Services Used the software for: 2+ years ### "Easy to use, Powerful and Flexible Applicant Tracking System" July 22, 2016 5.0 We at SignEasy, have been customers of Recruiterbox for at least 2 years. We were a team size of 5 people at that time and have grown to over 20 people, by using their software to keep track of candidates, managing the pipeline and moving applicants to ultimately hire and no-hire stage. What differentiates Recruiterbox is their excellent customer support, flexibility to configure the hiring workflow as per our company's needs, collaborative workflow, rich feature set and continuous releases to improve the experience, and capability of their software. Pros There are some features that stand out: - Interview feedback reporting - Interview scheduling - Ability to attach multiple files like resume, portfolio, code, designs etc - Email integration and templates Cons Some things they can improve upon: - Better mobile support (web or native) - Some resumes in PDF don't render properly. Review Source RB Rachel B. Accounting Used the software for: ### "Good product for the price and continuously improving" November 25, 2014 4.0 Pros I have been working with Recruiterbox for 2 years now, and there have been many upgrades and improvements to the product. I like that they are continually improving and that if I have an issue, I can send a "help" question directly to one of the developers who will work to fix issue quickly. This is a very robust tool for the price, and it integrates nicely with our website. Additionally, being able to have monthly subscriptions to the service is great. There are no contracts, which means we can scale up or down based on our current number of openings. Cons I would like to see more comprehensive reporting functions and search/contact functions. For instance, the search functions have dramatically improved over the past couple of years, but I am not able to mass disposition or reassign, etc. Those actions need to be done within a specific job that the candidate is assigned to. This can be frustrating when sourcing for candidates that have previously applied but who you want to keyword search to find fits with new opportunities. Additionally, I would really like if when you did keyword searches, the words were highlighted in resumes. I am able to do this manually with Ctrl-F, but automatic would be nice. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Life Saver" August 15, 2016 5.0 I started the recruiting process for our startup using DropBox and Excel. Once I realized what a nightmare, I searched for a solution, and found Recruiterbox. Within 72 hours I had a handle on my 90 active applicants. Service has been great. Very intuitive system. This has made recruiting so much easier! Pros Intuitive, great service. Priced very competitively. Cons Would like to be able to message candidates (not postings) directly, after moving to Archived status, much like I would once I Reject a candidate. Review Source LM Laura M. Team Builder Human Resources Used the software for: 1-2 years ### "I recommend " February 3, 2020 5.0 I can keep all my applicants organized in the system. Knowing where they are in the process. Pros It is easy and well organized. It helps me stay on track. Cons The dash board does not remind me what I need to do. Only if I go to it. I would like an email reminder. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.