# Page 5 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 101-125 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Dean S. Director Secretary Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "New User of Bonterra Guided Fundraising/Network For Good" February 9, 2024 5.0 Excellent! The support staff is always helpful and timely and the Fundraising Coaching sessions have been very helpful. Pros My nonprofit organization initially selected Bonterra/Network For Good because of it imbedded communication tools that allow us to stay in touch with our donors. While other CRM applications use email integrations with MailChip and Constant Contact, Bonterra/Network For Good's email, text, video messaging, and direct mail features are integral to their application. We have not been disappointed. Cons While Bonterra/Network for Good had good tools for creating reports, I would like to see better tools and options for creating reports. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good For the integral email, text, video messaging, and direct mail features their application and for the reasonably priced fundraising coaching and counseling offered. Switched from [Eleo](https://www.capterra.com/p/157005/Eleo/) Eleo was very easy to use and economical for a small nonprofit; however, it did not have the robust communication tools we were looking for. Review Source Response from Bonterra February 27, 2024 Hey Dean, thank you for the glowing feedback about Bonterra Guided Fundraising! We're pumped to hear our tools are strengthening donor connections and our support is advancing your success. Your input on improving report generation is so valuable as we constantly refine our features. Please reach out if you need anything at all - we're always here to help! Keep up the great work! JD Joanne D. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent nonprofit Donor software" September 9, 2022 5.0 We have the best customer service representative, she is always kind in a great mood when we call her and is very calm when we ask 1 million questions because we still don’t understand what we’re doing. However, after a minute or two or several, we have a new skill and a new way to reach our donors. Pros The ease of use, they offer a webinars if you don’t understand a certain option they offer, the chat in chat box, and you can always call and speak to a person which is rare these days! Cons Honestly, it has nothing to do with the software and more with the lack of ours in a day to utilize all of the aspects this product offers. Alternatives considered [Class for Web](https://www.capterra.com/p/141222/Blackboard-Collaborate/) Reason for choosing Bonterra Network for Good Pricing, and all of the options offered in the software package. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) As a company, we just were satisfied with the other two companies. Review Source KG Kathi G. Director of Marketing and Grantwriting Non-Profit Organization Management Used the software for: 2+ years ### "Lots of Features and Ease of Use" February 15, 2024 4.0 Their training staff is exceptional, and we've really enjoyed this system over our previous one. We highly recommend Bonterra! Pros NFG was brought to our non-profit organization through a Jumpstart program and we compared it against the Salsa system we were using. Bonterra is much easier to use and reports are infinite - We love it! Cons We were gifted reduced pricing for the software the first 1-2 years, so the retail price is a bit harder for our non-profit but the benefits are much greater and we'll continue to use it Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Too technical and hard to use for multiple users Review Source BL Brianna L. Artistic Director Entertainment Used the software for: 1-2 years ### "NFG allowed us to grow" August 19, 2021 4.0 We are a young, small non-profit. We began using Network for Good in our 5th year. Transitioning to Network for Good was easy thanks to the Quickbooks, MailChimp and PayPal integration. We got rid of PayPal, MailChimp, Ticket Leap and Event Brite once we shifted to NFG because all those services were now in one place. I would credit the software with the growth we experienced over the last year. It allowed our small staff to work smarter and more streamlined, which allowed us to put more time and energy into our mission and our work. Pros Ticket/ event services, analytics, email builder is really easy to use Cons The integration with quickbooks was challenging at first, but the customer service team was always a big help. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Better pricing and had more of what we needed as a production company Review Source LA Lizzy A. Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "User-friendly " July 24, 2023 5.0 It has been a fairly easy process to switch to NFG. Great customer support. Only complain was that we had to mainly set up our direct deposit, which was a bit of a pain. Pros I like that it is simple and user-friendly. I have also enjoyed the customer support they have and always help and answer questions quickly and effectively. Cons Least favorite part is that when you set up an event, after selling 50 tickets, NFG takes $1 per ticket sold. As a nonprofit, this adds up quick for us. Although I love using NFG, if we could find another platform that didn't do this but had all of the other good features NFG has, we would probably switch to them. Reason for choosing Bonterra Network for Good Because it did both email campaigns and donor management in one platform, and the previous nonprofit I worked for used NFG and loved it. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We made the switch to NFG because we could use one platform to do both email campaigns and donor management. Review Source Response from Bonterra August 3, 2023 Hi Lizzy, thank you for sharing your thoughts and feedback on Network for Good. We appreciate your kind words about our fundraising software's simplicity and user-friendliness, as well as the efficient customer support we provide. We understand that the fee structure can be a concern for nonprofits, and we value your input on this matter. I'll be sure to forward this information onto our product team. Keep doing awesome things :) - Kathleen ET Erin T. Director of Finance and Administration Veterinary Used the software for: 2+ years ### "All encompassing platform" February 8, 2024 5.0 I have had a generally good experience using NFG and the transition to Bonterra. Besides the reporting being confusing to me I would recommend this to other nonprofits. Pros The system is easy to learn and navigate. We can keep all of ur donor's information in one central location and have the ability to shoot out email marketing or thanks you's from their home screen. Cons I have found the reporting for donation disbursements to be a bit lackluster. I have had to pull many reports just to find the varied information I am searching for. I am not sure if this is user error or if the system can enhance and improve their reporting. Review Source BG Brenda G. Executive Director Education Management Used the software for: 2+ years ### "NFG is a hardworking member of our development team!" June 28, 2022 5.0 It would be good if this survey was shorter. Pros Great integration between donor giving, contact/outreach, and over all record keeping for the nonprofit. Most importantly - I can pull reports on my donors easily! And it handles end of year giving letters! Cons Don't like that you can move the donation box to more places on the screen - it covers the best part of the picture often! Reason for choosing Bonterra Network for Good I used this produce for 3 years on a previous position and loved it! Review Source Response from Bonterra July 5, 2022 Hi Brenda, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen KN Kenneth N. Development Director Hospitality Used the software for: 2+ years ### "Garden Terrace Senior Living" February 5, 2024 5.0 Our experience has been wonderful. We have had all we need when we needed it. We went from zero donations 8 years ago to now having raised over one quarter of a million dollars to date. Pros It was a perfect fit for the development of our entire fundraising program. There was nothing formal before we began tracking with BGF. Cons I don't have any criticism. I know that I still don't use all the features available, but we are a small organization with only one site. Review Source Response from Bonterra February 26, 2024 Hi Kenneth, wow - this review is so inspiring! We're so happy to hear how Guided Fundraising has supported you in your exponential growth for Garden Terrace Senior Living. Thank you for taking the time to share your thoughts with us. BE Bethany E. President and Founder Non-Profit Organization Management Used the software for: Less than 6 months ### "So Impressed with Network for Good Software" October 10, 2019 5.0 Excellent experienc for all of these! As a person with NO EXPERIENCE at all in any type of Donor Management system, it was quite easy for me to get started, and then with the incredibly helpful support staff, I am growing in my capabilities and understanding of the depth of capabilities in the software for all of these things: Donor Information Management Donor thank yous - so easy Donor Information analaysis - amazing tools, and custom selecting for emails/annuncements etc. Newsletter design capabilities Email design and sending capabilities Text capabilities Information feedback from outreach materials. Pretty much everything is great! Pros When I was walked through the introductory DEMO, and purchased the softwared I had NO idea how advanced it is, and the many options it has. Not only does it effectively and efficiently track donors, allow deposit into your bank account directly, it provides incredible analytical tools and outreach capabilities. The email, text, and Newsletter capabilities are so professional and are so well organized. The product support is fantastic. From on boarding to actively using they really are there for you. We are a small 100% volunteer non-profit, so this is all on our own time, and it is incredible to have this team at Network for Good to help us with this area of our Non-profit. It is a large expenditure for us because 100% of our donations go directly to our causes, and we are fairly small, but it is absolutely worth it for the incredible amount of time I save in account management, donor information management, and not to mention the incredible publicity and outreach tools. THANK YOU NETWORK FOR GOOD! I could not have imagined that it would be this good.. Thank you for assisting small non-profits like us... to some real good, very professionally! Gracias Cons Review capability of email blasts. but this is a tiny tiny thing. It is awesome. Reason for choosing Bonterra Network for Good We chose Network for good due to capabilities, cost for our 100% non-profit, the amazing customer support that continues after you purchase it. Really great integration of not just donor management and financial tracking, but also all the marketing type interfaces with emails, texts and newsletter capabilities all in one software package. Their staff are kind, helpful, and answer all of your questions, with helpful responses and personal one on one trainging as well as the online help. Great Job Network for Good... Easy to use and Beautiful ... Thank you from the Guatemala Aid Fund! Review Source PB Pam B. Executive Director Veterinary Used the software for: 6-12 months ### "For non-profit basics, use it" July 31, 2023 5.0 Overall, I liked the program, but will not be renewing after the first year because it did not have the "depth" that I needed. We had DonorPro, which was bought out by Salsa, who then moved over to the Bonterra Group of products, so I was forced to leave our former software. I tried NFG, but it doesn't not meet my needs. Pros I found it easy to use and track donations and "clients". It is visually appealing. I do a lot of mailings, and it was easy to do filters to make those mailings happen Cons For me, it doesn't have enough "depth". What I need in a program like this is the ability to have several pets listed for each contact and it cannot do that. I had to put in another whole contact - but it couldn't be a duplicate of the other - to list the 2nd pet someone had. This is on the contact side. I could not use the Donor side for this because I couldn't filter it properly for the mailings I needed to do. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Forced to Review Source Response from Bonterra August 8, 2023 Hey Pam, thank you for the review. We appreciate your kind words about its ease of use and visually appealing interface! I'm sorry to hear about your struggles tracking your donors' pets. It sounds like this is something that could be handled using custom fields in our Forms. I'll submit a support ticket for you to see if this is something we can get a better handle on. Thanks again for being a Network for Good customer, and I hope you'll give us an opportunity to turn this around! MC Mary C. Advancement Manager Non-Profit Organization Management Used the software for: 2+ years ### "Perfect for a mid-sized non-profit" September 15, 2022 5.0 Great! Pros Network for Good couldn't be easier to use. Everything is very self-explanatory and when it isn't for whatever reason, customer service is very helpful. Cons I wish that there were more moves management tools to track donor engagement, but I bet that Network for Good will develop these. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good The Network for Good customer service and attention to quality was outstanding throughout our considerations. Review Source Response from Bonterra November 1, 2022 Hi Mary, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen AJ Amy J. Director of Development & Marketing Individual & Family Services Used the software for: 6-12 months ### "Difficult to use and quite disappointing" December 11, 2020 3.0 I think our sales representative was very good at what he does. The software for Salsa Engage looks great outer-facing. However, the connection to the CRM is disappointing, and email deliverability is also hard. Regarding the CRM itself, it is not at all user friendly. Getting things set up and onboarded was lacking on behalf of Salsa. Customer support is always very friendly, but they simply point me to the same articles to go read over and over again. Which I have done. Many times. Yet, I still would appreciate some actual guidance/help. Pros I think the CRM has the potential to be robust. However, entering and mining the data is quite difficult. Cons As someone who has been in marketing, fundraising, and tech for 15+ years, I am pretty tech savvy. And, this CRM is hard to use. Anything that should be easy isn't. Specifically, printing donor recognition letters/receipts is cumbersome. Running donor reports is cumbersome. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bonterra Network for Good Their sales person did a great job selling the product. The overview/demo was very convincing. Again, it looks very nice outer-facing, specifically what the Engage side of things can produce. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) I thought our company was ready for something more robust than what Bloomerang offers. I liked the integration with Engage (its marketing platform). Review Source Response from Bonterra December 29, 2020 Amy, We are sorry that the CRM to Engage integration is not meeting your expectations. We will have a member of our client services team reach out to you to talk through your options and help you to resolve issues that you are having. Please feel free to reach out to us directly as well. Thank you very much for your feedback! MM Mark M. Email Marketing Consultant Religious Institutions Used the software for: Less than 6 months ### "Cost effective 1-stop solution for non profits" June 15, 2021 5.0 I was forced to learn to use NFG without notice because Constant Contact obsoleted our templates without any warning (they sent eMails to our accounting staff who had no clue what the messages meant, but no warnings got to me, the person that creates the messages). Learning to use it was easier than I imagined. Most importantly lots of online help when I needed it (which was immediately!) Pros Very easy to use. I do the eMail marketing for our organization and it is very competitive feature wise with other stand-alone applications like Constant Contact. One of the features I really like is when I copy/paste text into an email with URL links in the text, the links come with the text. Saves a lot of time! Cons Lack of ability to mix text and graphics in a single block of an eMail limits your design flexibility. Small inconveniences like having to manually enter test message eMail addresses every time you send one makes creating messages where you are going to have 4-6 revisions with a test message between each a cumbersome. Lack of folders for graphic items makes finding them a bit more difficult. Lastly, when you send test messages, there is no way to make comments to the reviewers. I just add a text box at the top of the message and put my comments regarding each revision in there. It's on me to remember to delete that block before the message gets send out to our users. This scares me as things get urgent when we get to the finish line and I'm afraid someday I'm going to forget to delete that block, or the system is going to glitch and send it out accidentally! Review Source TW Tambra W. Executive Director Education Management Used the software for: 6-12 months ### "Titusville Alumni Association " May 14, 2024 5.0 Highly effective donor management program that meets and exceeds all of our alumni management needs. Pros From the beginning of our query to Bonterra / Network For Good, upon a referral from another local nonprofit, I was impressed with the thoroughness of details, the responsive customer service, the initial training, and questions are always answered. The flexibility of the program works beautifully for our needs. Cons I have yet to find something that isn't working well for us! Great experience all around! Reason for choosing Bonterra Network for Good Price and customer service were big keys to making our decision. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Improved donor management system where I can track histories of donations, update personal details, identify same households, and much more. Review Source SM Sarah M. Administrative Director Religious Institutions Used the software for: 2+ years ### "Network For Good review" June 24, 2021 5.0 Very pleased. One less thing to worry about! Pros The great customer service and the site design keeps us working efficiently and moving forward towards growth. Cons More video trainings on specific features. There is always more to learn! Reason for choosing Bonterra Network for Good They had more of what we were looking for. We are so happy! Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Double entry, difficult to use, no cutting egde media options, lots of wasted time and frustration. Review Source DB Debra B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Love this organization!" June 17, 2021 5.0 We really benefit from our coaching sessions with our fundraising coach, \[SENSITIVE CONTENT HIDDEN\]. She has really helped us with ideas and how to's, especially during Covid. Pros The features we love the most are the communications platform; especially the newsletters to our supporters, and the donor tracking system. Both are very user friendly. Cons While learning anything new is a challenge, we found putting together the newsletters for the first time was a bit confusing. Once you learn how though its a piece of cake. Review Source MK Morgana K. Director of Resource Development Mental Health Care Used the software for: 1-2 years ### "Couldn't be happier with my choice! " September 30, 2021 5.0 I've had great customer service, I think the price is right in line with other products and I'm getting a much better product. The conferences and webinars NFG puts on are really high quality. I get so much more than just software. Pros The features I love the most are the filter and grouping options in the donor management, as well as the easy to use fundraising pages that link to my website. OH! And I also really love the communication options. The emails are such a timesaver when sending a thank you and the option to send out newsletters is fantastic and makes me look very professional and modern. Cons I didn't like that there wasn't an auction function, but now that there is I have no complaints! Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Bonterra Network for Good I liked the sales people more than the others, to be honest. And the product speaks for itself, so easy to use and that's what I needed. Review Source Response from Bonterra December 28, 2021 Hi Morgana, Thank you for your review! Really glad to hear about how we are helping you accomplish your mission and grow your good. It's what we do! We are also super excited about your experience with new our auction software. Thanks for being a Network for Good customer! Kathleen :) PG Pete G. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Not Going Back!!" February 10, 2022 5.0 NFG has increased donor communication and has assisted supporters with understanding why they fund our nonprofit. NFG allows different media platforms and allows the efficient and effective use of time allocated for fundraising. Pros NFG is an intuitive fundraising platform that was built with the nonprofit director in mind. The product is easy to use, easy to onboard and contains a wide variety of fundraising tools to assist with development. NFG coaching and continual upgrades allow the product to change with time. Cons Importing outside video into fundraising communications is not intuitive. Review Source Response from Bonterra May 11, 2022 Hi Pete, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen TC Tommie C. Co-Founder Religious Institutions Used the software for: Less than 6 months ### "A Great Donor System" March 11, 2022 5.0 I love the onboarding "hand-holding," the daily questions and answer sessions, and the coaching. Pros The ease of producing Campaigns and receipts. Cons The integration with Quickbooks Online did not work for me. I loved the initial upload for my donors from Quickbooks to NFG but the integration from NFG to QBO is confusing. Grouping payment type into one lump sum that would include several donations and did not include the Donor name was a nightmare!!!!!! I spent hours matching donations to donors. I had to hire a QBO expert ($125/hr) that was better than my usual "when I get stuck" QBO professional ($75/hr), who could not figure out NFG system. The expert told me to record deposit information (only) into QBO and let NFG be the donor record. Reason for choosing Bonterra Network for Good The salesman said it integrated with QBO, which did not work for me but I'm not disappointed about everything else. Review Source AH Andrea H. Assistant Director of Partner Relations Religious Institutions Used the software for: 1-2 years ### "User-Friendly Product with Great Support" September 7, 2023 5.0 Network for Good helps our team organize and manage our donor and fundraising communications and activities. It has a wide variety of features that we use on a daily basis to help advance the mission of our ministry. I am grateful for the wonderful customer support I have received every time I call in. Keep up the great work! Pros Simplicity and ease of use; user interface is fairly straightforward; the ability to create donor/user-specific tasks is helpful; it's great how Network for Good integrates with our website to allow the creation of fundraising pages. I also like sending email blasts and sometimes personalized videos. Cons It would be nice to be able to update donor credit card information directly - this would also save time for your team because I have to call and have them do it every time. I have submitted ideas for other features, like a messaging capability in NFG to communicate with other team members about specific donors, and unlinking duplicated forms so that changes made to one do not affect the other. Review Source Response from Bonterra October 10, 2023 Hey Andrea, thanks for the review! It's awesome to hear how our software has helped your nonprofit become more organized and efficient, and achieve its goals. As for updating donor payment information, did you know it's possible for your donors to do this through the donor portal? You can check that out here: https://www.networkforgood.org/profile/login.aspx. I've forwarded your product improvement recommendations to our product team. We appreciate your feedback and we're always looking for ways to improve our software. Thanks again for being a Network for Good customer! MM Michael M. Executive Director Fund-Raising Used the software for: 2+ years ### "Good value" February 15, 2024 5.0 Pros I came to this product when the online giving fee of our previous provider went through the roof. I was pleasantly surprised at how intuitive and friendly the contact management and donor management functions are. Now, I am using it for event management, which is a bonus. Cons Often, when an online donation is made, it generates a new contact, even if the person is already in the system. Yes, this can be cleaned up quickly by combining contacts. But I'd like the system to recognize each individual. And, of course, my gripe with all these systems is it doesn't handle household giving well. How do you count a gift from a married couple? It has to go against only one of their records. Switched from [JustGiving from Blackbaud](https://www.capterra.com/p/198640/Blackbaud-Fundraising-by-JustGiving/) Cost. It wants me to do more than 40 characters. But it's just cost. Review Source Response from Bonterra February 28, 2024 Hi Michael, thank you for the thoughtful feedback! We appreciate you highlighting the intuitive contact management and helpful event features. Your input on improving duplicate detection and household giving is incredibly valuable as we constantly refine our system. We aim to deliver great experiences, and customers like you make that possible. Thanks for being part of our community! KB Kimberly B. Director of Development and Education Individual & Family Services Used the software for: 6-12 months ### "From Rookie to Professional during a pandemic! " January 14, 2021 5.0 When we signed on with NFG, I had no Donor Management Software experience. I was the definition of a Rookie! In addition, our organization was small, but growing rapidly, and the donor records were not in the best order when I joined the staff. The task to get it all organized and ready to upload in the system was the hardest part, but the NFG team was encouraging and helpful. Our initial contact list was pretty small, but it has more than doubled in a year! Our fundraising coach was amazing from the beginning! She was patient, encouraging, held me accountable, and was so dedicated to our success! In between our meetings, I would participate in webinars to expand my knowledge of the software and new fundraising strategies during a worldwide pandemic! When I look at all that we have learned and how far we have come in a year, I am in awe and full of gratitude and appreciation for the Network for Good team! I can say with confidence I am no longer a "Rookie," but consider myself a professional, ready and eager to learn more! I smile thinking about where we will be at this time next year because I know the Network for Good team will continue to coach and encourage us on towards excellence in the fundraising field! Thank you for having faith in us and for continuing to develop strong, confident fundraising leaders, even in the midst of the uncertainty, challenge and difficulty our country and world has faced this year. Pros First and foremost, we love the customer service and support team! They make you feel at ease from the start and they walk you through the entire process. We love the webinars, resource library, video message feature, built in email system and the text-to-give feature. The task bar keeps you on track and the Activity feed allows you to see what your team has been working on if you need a quick reference. Cons Because there are so many features, sometimes I forget how to navigate to something. This is more due to my "Rookie" status, than the software. Alternatives considered [Humanitru](https://www.capterra.com/p/198253/Humanitru/) Reason for choosing Bonterra Network for Good We love the built in email system and the video feature! We also like the customer service! Review Source KW Katy W. Director of Development Religious Institutions Used the software for: 1-2 years ### "To stay with NFG or not to stay... this is the question " December 22, 2017 3.0 No Pros I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors. Cons The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday Review Source Response from Bonterra January 25, 2018 Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you! FP Fayth P. Communications Director Education Management Used the software for: 2+ years ### "User-friendly software for educational institutions" February 22, 2023 5.0 Network for Good continues to be critical in day-to-day communications, and is easy to teach to new people. There are so many ways to customize our messaging and make communicating so much easier. Pros Sending newsletters and notifications to students, staff, caregivers, and community members is fast and easy, as is customizing contacts that belong to more than one group within the organization. Fundraisers are a breeze to set up. Network for Good is our go-to for all things fundraising and communciations! Cons I do wish the ticketing and events part of the software was less expensive to use beyond the free features, and wish it was priced in a tiered way (2 ticket types pay $, 3 ticket types pay $). I also wish there was a text notification portion of the software where we could send text notifications to groups. Reason for choosing Bonterra Network for Good Unsure (I wasn't employed when it was chosen) Review Source Response from Bonterra March 22, 2023 Hi Fayth, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. It is amazing to hear about all your uses for Network for Good and how it helps you build your community! As for events and ticketing, we'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen PB Pollyanna B. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "First Review on NFG" January 18, 2022 5.0 Great!! Love it and love people I work with! I loved my first contact also. She made a huge difference in my understanding the product. Now I love the chat and people I work with due to their response time and pleasant interaction while answering my questions and giving solutions. Pros Mass text feature allows pics and links to videos to be sent. Ease of learning the system. It meets most needs of donor management products available. Cons Training required in person when first learning but I think they allow videos now. When people first learn a product, it is easier for me to watch videos on basics to be able to stop, rewind etc and then a live training session with a person to answer questions. Hopefully this is possible now. Reason for choosing Bonterra Network for Good Read prior comments. I compared a lot and this met most needs which I mentioned earlier. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.