# Page 4 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 76-100 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Johnna S. Client Services Manager Used the software for: 2+ years ### "Reputable website among active donors with dinosaur functionality and page design." March 16, 2018 4.0 Pros For three years, I worked at grassroots nonprofit that has been around for more than 2 decades. Network for Good was the donation service we used to accept all online donations. Trusted among lifetime donor/philanthropist types It seems like many boomer-aged donors who have been engaged in long-term philanthropy are familiar with and trust the website. Donation Pages: Donors can indicate whether they want to make a one-time donation or a recurring monthly donation. As an admin you can pre-set donation amounts and/or let donor indicate any amount that they would like to donate (although there is a minimum donation amount). Network for Good also allows you to customize a set number of campaign pages for no additional charge to their standard subscription fee. As a legacy customer, our non-profit enjoyed the benefit of a grandfathered-in lower monthly rate in addition to access to ConstantContact, which was great. Reports: You could pull donor reports (download as excel) by dates and campaign type and then sort by criteria. Customer service was very good. Wait times were always short and phone reps were very knowledgeable and able to help. Cons The interface for customizing donation pages was truly terrible. Even though Network for Good provided design template options, it was very challenging to make the text appear on the page as it was supposed to. You had to go through like 10 different screen categories, in order, and fill out little forms containing the information that you would want to be displayed. When you specify donation amounts, you need to enter them in the order that is to appear lest you want to spend thirty minutes toggling arrows only to have the site freeze. If the nonprofit I was at didn't have the legacy version that included ConstantContact, I would have recommended getting rid of the subscription. The donation processing fee is no less than that of any other payment processing service. In fact, other sites that do not charge a monthly usage fee (gofundme, eventbrite, etc.) provide much better functionality and even other bonus services. I get that the site wants to be super secure and that as nonprofit you want to collect as much donor info as possible, but it would be great if people could make a donation without having to fill out ALL of their personal information: name, address + payment address (if different), phone and email. I think that this deters younger donors or anyone who wants to donate quickly/impulse donations. Review Source KC Kate C. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Greatly disappointed" February 8, 2023 1.0 We regret switching to Network for Good and are in search of a replacement. Pros Having email and text messaging integrated with the donor management function is very helpful. Cons There are a lot of features lacking, and they are not receptive to feedback/requests for improvements or changes. The reporting customization options leave a lot to be desired in comparison to our previous system. Many things that seem like they should be easy to automate must be done manually. They accept PayPal, and they offer no way to charge donor cards. Constituent addresses are automatically shortened (e.g.: Street becomes St), which creates a lot of extra work when generating a mailing where we want addresses fully spelled out on the envelope. Peer-to-peer fundraising is clunky and siloed in a different place than other donations, making reporting difficult. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) We wanted email and text messaging to be integrated with donor management, but we are strongly considering switching back to Neon because everything else worked better under that system. Review Source Response from Bonterra March 22, 2023 Hi Kate, Thanks for the feedback! I'm glad to hear that you are finding our all-in-one communications tools useful for building relationships with your donors. I'm passing this along to our product team who are always looking for ways to improve our reporting and giving tools. We really appreciate you taking the time to review us and thanks for being a Network for Good customer! Kathleen DJ Dyna J. Founder Fund-Raising Used the software for: 2+ years ### "Fundraising for FREE In-Home Care Assistance " August 23, 2021 5.0 Overall, Network for Good has made digital donations extremely accessible and user-friendly. Our supporters can update their user information, card information, access donation history and receive a copy of their tax receipts. As for administration, it serves as a great asset in tracking our funding, data analytics, and the areas where improvement is required. We've been able to reach twice as many supporters through the templates and communication features they provide. Pros Network for Good helps us track our monetary donations through both digital and in-person. With the manual entries, we're able to track the support we've received, who it's from, how much, and how often. The acknowledgment feature also helps us reach out to our donors and express our gratitude for their support. The email blasts also increase our engagement with our supporters. Cons As a nonprofit, Network for Good satisfies all the criteria we look for in a donation and database platform. We are able to track donations, supporters, overall progress, yearly fundraising, etc. The communication tools integrated into the platform serves a great purpose in our donor engagement. There is, however, limited templates to use for email blasts and newsletter. I've found myself having to resort to third-party platforms to create infographics and content to implement in our newsletters. Nonetheless, it's a great asset to our organization's success. Reason for choosing Bonterra Network for Good Based on the feedback and recommendations of our Fiscal Sponsor, we tried out Network for Good for the initial launch of BLISS. For the last two years, it has served a key role in our fundraising and data entry. We highly recommend it! Review Source MC Mario C. IT Support and DB Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Good, but needs fine tuning" May 7, 2021 4.0 Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible. Pros The options in the reporting system are great and I find it superior to most query/reporting tools. Cons The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bonterra Network for Good Salsa seemed more fitting. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salsa is actually set up and configured for finnancial data management and online engagement so we were not only able to consolidate but use somethinge that is more fitting to our purpose. Review Source KC Kendra C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Please consider other donor software!" January 19, 2022 1.0 Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!! Pros It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate. Cons There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions. Review Source Response from Bonterra January 25, 2022 Kendra, Thanks for your feedback. It sounds like you were really enjoying your software until these changes were implemented - I'm sorry to hear that and we would love to get things back on track. This change was meant to make your experience better and add a lot of value to your events run through Network for Good but we understand the concerns. Pricing changes aren't something we do often and with the costs you shared, I think we should connect to make sure you understand any new fees - it may be less than you expect. With the changes going on at Network for Good, we are listening to your feedback earnestly. Your trust is unequivocally important to us. Can you please email me so I can set up a conversation with you and a member of our team? kathleen.connelly@networkforgood.com We take pride in being very transparent about our fees - if you can email me, I would appreciate to hear which fees you were surprised about. We really appreciate you taking the time to review us! Kathleen AC Amy C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Network for Good is the Perfect Solution for Small Nonprofits!" June 25, 2021 5.0 Network for Good is AMAZING. I am 100% satisfied with the product, the support, and the value it offers my non-profit. It was one of the best decisions that I have made to improve my outreach and fundraising efforts. Pros I LOVE the product and would not be able to function without it. I used to chase Excel sheets and lack donor giving history. Now, it is easy to track giving and manage campaigns. The feature I like most is the ability to create a custom video for those that support my program. The feedback I have received is very positive. The other thing that I enjoy is that the company actually makes me feel that they care about my success. Anytime I have had questions, they have been very responsive and helpful. That type of customer service is hard to come by in today's marketplace. Cons The initial transfer of data was a bit overwhelming. It has taken me a year to merge duplicate files, but that is a minor issue. My nonprofit has been around for 25 years when I decided to go with Network for Good. We had many different data sheets and sources. That contributed to the difficulty of the initial data transfer. On the upside, the data upload process was so simple that I was able to figure it out in minutes. Please keep in mind that Network for Good will do the transfer for you, so you don't have to become an expert if you do not want to. Reason for choosing Bonterra Network for Good Network for Good allowed me to launch direct mail campaigns as well as send customized videos to donors. These tools were incredibly powerful to me. I also did not need to learn a complicated system. Network for Good is very simple to use. Review Source Response from Bonterra December 2, 2021 Hi Amy, Thanks for the review! We're so excited to hear your feedback and ways that we are helping your nonprofit grow your good. The data migration process can be overwhelming at first, but well worth it in the end. It's so important for you to be able to lean on Network for Good support! Thanks so much for being a Network for Good customer! Stay awesome :) Kathleen RH Ron H. Founder Military Used the software for: 6-12 months ### "Don't wait too long!" June 23, 2021 5.0 My overall experience has been excellent. Part of my issue with taking so long to on board was I was doing this on boarding and migration myself and I have many interruptions in my day for example stopping the ship care packages before the post people come to pick it up. Going to my daughters house to let the dog out. Helping my wife with her Bible study. My grandkids coming over. So there's a myriad of interruptions that take place where I just find it hard to commit several hours at one time on a project. That's not networks for goods problem that was my problem. Pros Donor Management was huge for me. Having to have spreadsheet for when I sent out correspondence to donors, thank you cards to donors, I was using two and three methods to keep up with donor relations. As my donor list increased it became unmanageable to go to my contacts of my computer and list when donations came in and then go to a spreadsheet to acknowledge some event or donation campaign that was taking place. It became a bit of a nightmare I'm working many hours sometimes not remembering if I put the information into the spreadsheet or contact list. Network for Good donor management system once I started inputting the data and seeing the dashboard, how everything was right there in one place for for the eye to see. I knew the first day I should've started this years earlier. Cons I felt like the migration part of the system was a little cumbersome, especially if you have had donors for a long period of time and wanted to capture the donations that may have gone back several years. So I've had this for about six months and I have probably 90% of my donors in there but I have not figured out how to get my major donors and capture all of their previous donations overtime. It's probably just an issue with with trying to figure out how to capture all the previous data without adding each individual reoccurring donation from years past. Reason for choosing Bonterra Network for Good Well the main reason I picked Network for Good-over alternative products is because I had already had a relationship with NFG donation page and also when I did Facebook donation campaigns the money was taken by Network for Good- EFT Department. So because I had that relationship with NFG I did a deep dive into what they were doing with donor management systems. And as I compared them to other systems competing with Network for Good, I felt they have a much more robust DMS offering to small nonprofits like ours. Review Source LH Leslie H. Director of Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Data Migration Less Than Desirable " February 25, 2020 3.0 During conversion, you cannot actually speak with a person unless you have paid. You have to email ALL your questions. Pros It is way more user friendly that what we were using before = ETapestry but then, it's ETap so go figure. Cons We are in process of conversion and here are my initial thoughts: 1) pay the extra money and have someone help you unless, you don't have that many constituents. 2) I was extremely disappointed. When migrating business or organizational contacts over, you will lose multiple contact names, period. They only let you migrate ONE name over which is contained in ONE text field box. This means if you ever want to do a mailing, there will be NO way to address a letter as Dear Ms FIRST NAME. This is so dumb. 3) You don't get to decide which accounts you want to split or keep intact. Once you send over your conversion template, any and all names that contain an "&" or "AND" get automatically split into two accounts. This includes organization contacts. So if you have a business IE: Brown & Smith Attorney at Law, you are SOL. 4) I could not figure out why they had Organziation TYPE and Individual TYPE on each account. In my experience, and account is either an ORG or an IND period but, here is the rub. YOU CANNOT add contact names to an existing ORG record. You have to create a seperate record and then link each IND to that ORG. So for multiple organizational contacts, they will be set up as INDIVIDUALS. The only way to sort out this mess, is to use the TYPE or ORG or IND. This is where you will list your indivuduals as say, BUSINESS CONTACT, CHURCH CONTACT, etc. This is a huge cluster &^#. Now I get why they don't let you sample the database before buying. Alternatives considered [DonorView](https://www.capterra.com/p/162375/DonorView/) Reason for choosing Bonterra Network for Good We do peer to peer as well as an annual gala so we needed the events module. It came down to either Salsa CRM or DonorView, which now I am wondering if DonorView would have been better. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Blackbaud is putting Etapestry "out to pasture" or "sunsetting the product." This means they will not be doing any additional updates. Review Source Response from Bonterra January 6, 2021 Hi Leslie, Thank you for the feedback about our Standard Conversion process, our clients input means a lot to us. Salsa would love a chance to speak with you and review your concerns about your conversion. While we do have some standard practices that we use to make our conversions quick and affordable, we can certainly work with you to make the database work for your needs. We have training and consulting resources and would love a chance to speak with you to provide the best steps forward. Please email services@salsalabs.com and ask to speak with the Implementation Manager for more assistance. Additionally, there is no additional charge to speak with Salsa over the phone, so Salsa would love to learn where that expectation was set in the process so we can address that immediately. JJ Jacqueline J. Director of Donor Relations Non-Profit Organization Management Used the software for: 6-12 months ### "An immense help!" June 8, 2021 5.0 I cannot say enough great things about Network for Good. Even when first considering Network for Good, the staff I spoke to really made me feel like they truly cared about me and the organization and the work we do. From the first sentence spoken, they made me feel valued...it/I wasn't just another sale. Throughout all these months as a customer, staff has reached out to check in and have made me feel even more valued. With Network for Good, our donations have more than doubled from last year! Pros Network for Good’s Donor Management System so simple to use and lays out my stats so nicely. It has taken a load off of me when preparing for Board & Development Committee meetings, and it also has been an incredible help with sending email blasts and thanking donors. As we all know, relationships take time, and with our organization being only 5 years old, Network for Good has helped us make those relationships much stronger through the easy-to-use email blasts, grouping of contacts, donor segmentation, etc. I would be remiss if I didn't mentioned that I was paired with a coach when we purchased Network for Good and how phenomenal my coach was! He helped instill confidence and guided me in my first months, and I have excelled in this role with immense thanks to my coach and Network for Good. Cons Creating a campaign could be streamlined a little bit, but it's still very nicely laid out for simple set up. Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Reason for choosing Bonterra Network for Good The care I received and how valued I felt through the choosing process What you got for the money The option for a coach!!!! Review Source Response from Bonterra December 2, 2021 HI Jacqueline, Thanks for reviewing us! Wow - we're so excited to hear about how your process for board & development meetings has been simplified. Great job personalizing your donors' experiences and being able to grow your good as a result of our fundraising software. So excited to hear about your positive relationship with your coach, and that you know you are valued by us. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen DG Donna G. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Great customer service, but conversion is a time-consuming pain." July 10, 2017 3.0 At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult. Pros Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents. Cons Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later. Review Source Response from Bonterra July 18, 2017 Donna - Thank you for your thorough review. We encourage you to provide feedback directly to Salsa as we do incorporate our clients' enhancement requests into future releases. Our Director of Customer Support will be reaching out to you directly to address some of your specific issues. Regarding documentation, we do have an online user's guide that you can download if you prefer printed materials. You can also use our online knowledge base which is searchable by topic. Also, all Salsa customers now have access to Salsa Scholars, our brand new e-Learning platform. It's self-paced interactive learning for both Salsa Engage and Salsa CRM and the purpose built integration which we continue to enhance. In the latest release (expected to be in production by the end of July 2017), you will see enhancements to the integration which were made based on the feedback of our active user community. Please contact Customer Support if you need access to any of the tools listed. DF Deborah F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "How Network for Good helps a small nonprofit" August 19, 2021 5.0 I am delighted to be back with NFG. I only have one place to check to send emails to donors, and now videos to thank donors. I can see who has donated and check on their past history. Network for Good has been a blessing for this small nonprofit. Pros In 2008 as we revamped the Ghanaian Mothers' Hope website, we realized that online giving options were a thing of the future and we needed to add an online donation page. Through my work with a Maryland NGO program, I was introduced to Network for good and their incredible workshops for nonprofits. After attending several workshops, I convinced my board that we should subscribe to NFG. The donation program was first class but a little pricy. We also found a CRM and email program. After two years we were approached by another company that offered a seamless interface with a CRM and we switched. The new program was okay but was missing features offered by NFG such as giving donors the option to pay the fees. We switched to another company but once again, the service for donations was not a efficient as NFG. A few years later, during a free workshop from NFG, I learned that they offered a CRM as well as the ability to send emails. The fee was slightly higher than what we were paying for our three service: online donations, CRM, and email. The ability to do all of these things in one place made the the difference in price worth paying. As a small nonprofit with only one employee, it is important to not waste time doing the same work in several systems. Switching to NFG saved us time and money. Cons The thing I like least about NFG is the payment structure. Waiting until the middle to the month to receive payment for our donations is sometimes difficult. Also, finding the report for the payment is sometimes confusing since it is only used once per month. I would prefer our donations be more automatic. It takes a while to understand how to create good reports. Reason for choosing Bonterra Network for Good NFG had the best product to offer. Everything in one place, great service, good training, and seamless integration. Switched from [Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) We made the switch because NFG offered a CRM and email. Review Source Response from Bonterra December 2, 2021 Hey Deborah, Thanks for your review! Wow, and welcome back! We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. And thank you for the feedback regarding our payment distribution. Your disbursements should be automatic via ACH, and we do have the option for rapid disbursement. I have let our team know about your request, and they will reach out soon. But we also encourage you to join any upcoming live office hours, held daily, to ask our team for more support should any of these types of inquiries arise. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen AH Andy H. Secretary and Treasurer, Board of Trustees Civic & Social Organization Used the software for: 6-12 months ### "More time focusing on the reasons you got involved with your cause in the first place. " June 6, 2021 4.0 Pros With today's increased sophistication in software, dealing with the digital world can be likened to drinking from a firehose. Integration of tasks, which this software provides, saves both time and energy and preserves motivation for being ABLE to focus on your cause and the reasons that you signed onto volunteering in the first place. NFG is becoming a life-saver in this regard as we are a small charity and are spread thin with both human and financial resources. The Dashboard and integrated nature of the software presents a broad array of information helpful to better understanding of and communicating with donors. Cons There is a learning curve, but that should really be expected with an application of this sophistication. I can't say that I 'like it least because one has to invest some time to understand all of the component parts that the variations that can be employed can help. I view it as an investment in my limited time so that I can spend more of that limited time on bigger issues related to our charity's cause and stewardship motivation of youth. Reason for choosing Bonterra Network for Good The attentiveness and active listening of the sales person and the NFG staff about our needs and in answering our questions and providing assistance. Review Source SM Sarah M. Vice President Civic & Social Organization Used the software for: Less than 6 months ### "Salsa gets it done, but only if you have the staff to make it work" November 23, 2016 4.0 My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of. Pros \*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). \*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. \*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. \*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. \*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa. Cons \*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. \*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff... \*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'. \*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved. \*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself. \*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end... Review Source JH Jordana H. Executive Assistant to the President/CEO Non-Profit Organization Management Used the software for: 2+ years ### "How AWESOME is that!" September 6, 2019 5.0 In my experience, the donor staff often serves dual or multiple roles, breaking in a new system generally requires more time that you already have so little of. This was a huge factor in decision making for me, NFG doesn’t have a steep learning curve and their support to transition is the BEST. I’m well acquainted with the “Blackbaud’s Raiser Edge and e-Tapestry”, as well as others and unless you have unlimited financial resources and a dedicated staff/dept, I would steer clear of long standing desktop based programs such as these -Easy and/or no cost access to customer service, either by phone, text or knowledge base -NFG has been outstanding in all areas -I have called NFG with an urgent need and the response was IMMEDIATE! I try to do the homework on my end and not take advantage of NFG’s tech support to have to respond to “fire” -My experience with BB at my previous organization; I instant messaged tech support with a question they replied…great question, I’m not sure, let me kick it up to our data support and someone will get back to you very soon. That was over a year ago, never got a response. -Often there is an additional cost or step up in pricing for immediate access to tech support -Cutting edge technology that continues to improve itself. From their earliest platform I find that NFG continues to improve and maximize the end user experience • Easier DAMN reporting Pros Everything! Set up was a breeze and with NFG I could hit the ground running Cons Haven't found a con yet, NFG suits our current needs perfectly Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good Cutting edge technology and Review Source AM Amy M. Board President Mental Health Care Used the software for: 1-2 years ### "Network for Good - friendly interface and great communication features for nonprofits" August 19, 2021 5.0 We received consistently good support from Network for Good during the transition period when we migrated our data from the old system into the new program. They helped us figure out how to best set up our new management system. The technical support is also very good. We receive responses to questions very quickly or within a few hours. Pros Network for Good's design and bundled features make it extra easy for our Executive Director and staff of our small nonprofit organization to handle donor management tasks and communicate with our donors and other contacts. We had been using another donor management system with a much less user-friendly interface and only two people were able to figure out how to use it. Now, our Executive Director and other staff are regularly using the features without needing constant help. The way the interface is designed actually encourages you to communicate more with your donors, by email, videos or texts because it's so easy. We use Network for Good for email blasts, mailings and text messaging, so we were able to cancel our Constant Contact and text messaging contracts and move everything into Network for Good. It helps to have all of our contacts and their information in one place. During the pandemic when our program went virtual, we started text messaging our members (our clients) about scheduled Zoom meetings, and have continued to use this as an effective communication device. Another nice feature are the "Giving Pages," which are attractively designed pages to handle online donations for specific events or purposes. These can be embedded on our website. We've created several giving pages that have helped us raise thousands of dollars for our new building, annual fund, etc. Cons The only feature that I would want to improve is to make the design of the giving pages a little more flexible. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was too difficult for our staff to use. Review Source Response from Bonterra December 2, 2021 Hi Amy, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. Being able to work as a team and reach out to your donors in a way that is fun and simple is so important. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen HB Heather B. Communications & Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Product! Don't know what we'd do without Network for Good!!" June 8, 2021 5.0 Our overall experience with Network for Good has been wonderful! When looking at a new donor management system we compared several platforms and are very happy we went with Network for Good! Pros The one feature that has completely boosted our fundraising are the Donor Engagement Plans that Network for Good has to offer. This has been a huge help to us in the past year! Especially not being able to do in person events. It has definitely boosted our online giving by at least 10%!! Love how simple and easy the platform is to navigate and use. They offer lots of flexibility in creating communication messages with donors. Cons The only con I can think of is that you cannot automatically setup ACH donations to be processed through Network for Good. We have a handful of monthly donors who give through Direct Deposit. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good It looked to be the best product for the price. It offered everything we were looking for at an affordable price! Also, they were very great to work with in the beginning, showing us our options and how Network for Good would work for our organization. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Our previous system just not do all we needed it to do. Review Source Response from Bonterra December 2, 2021 Hi Heather, Thanks for the review! Congratulations on your growth - and way to utilize our engagement plans! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Stats are looking even more promising this year! Best of luck :) Kathleen CF Cindy F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Network for Good " September 21, 2022 4.0 Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing. Pros In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction. Cons I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail. Review Source Response from Bonterra November 1, 2022 Hi Cindy, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals and personalize your relationships with your donors. It means a lot that you've taken the time to review us. I will forward these onto our product team to hear your feedback. These comments help us continually improve! Kathleen VL Vito L. President & CEO Non-Profit Organization Management Used the software for: 6-12 months ### "MISSOURI DISABLED WATER SKI ASSOCIATION (MDWSA) Review of Network for Good" June 14, 2021 5.0 MDWSA is reaching more people, getting more people with disabilities involved and active, recruiting more volunteers, and receiving more donations. What more can be said. Our donors are making a difference! Pros MDWSA likes most if not all of the features and we're still learning. It keeps getting better. Donor Management, Email Blasts, Online Presence, Analytics are all top-level options for us. We still need to understand using the video components. Cons So far, we haven't found any cons with the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good MDWSA chose Network for Good because you called us at the right time and your presentation was excellent and easy for our board to understand. Sold American! Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Network for Good provides an all-in-one platform for donor management, communications, analytics, and the financial piece links to QuickBooks Online which simplifies our processes. The features are easy to use. Without all things, you still need to do the work, but the return is worth it. Review Source LO Lisa O. Board President, FUNd Development Chair Performing Arts Used the software for: Less than 6 months ### "Doing GOOD with Network for Good" February 24, 2022 5.0 The jumpstart onboarding process, which we're receiving as grant recipients from the Virginia G. Piper Charitable Trust, is amazing. We know this is why we've been able to implement so many of the capabilities of the program so quickly. Our fundraising coach, \[ Sensitive Content \], is an excellent match for us. We appreciate his expertise and guidance! Pros The interface is absolutely beautiful. We appreciate the intuitive aspects of working within the system, such as the pre-designed templates, the prompts, household linking, and customer service. We are already seeing an improvement in our communications and in our day-to-day fundraising. The video message that we can personalize and send in real time to a recent donor is a huge hit. People love that. Our newsletters look really nice when sent through NFG. It's a great product. Cons Creating donor contact cards with same names, within the same household, is challenging. We have to "trick" the system so that it allows us to create both cards and link them to the same household. We learned the hard way that when we send text message blasts, if the phone number is utilized by multiple people, that's how many times the text is sent to the same phone number. We serve children. Oftentimes, the phone numbers we collect on their behalf, are their parent's phone numbers. We've learned that we cannot store those numbers with the contact cards of our students. It's challenging to figure out how to send separate year-end giving reports to couples who have given separately, but share the same email. We chose to email the report to one of the people and mail via USPS the report to the other person. We also learned that only one person can be tied to any particular email, or multiple copies of the newsletter will be received. Reason for choosing Bonterra Network for Good When we did our search, we chose Trail Blazer, and stuck with them for 5 years. Thanks to the grant awarded from Virginia G. Piper, we could give NFG a try. We have to raise considerable money in the next 2 years for us to afford our new Artistic Director, and the cost of NFG, too. We are optimistic! But we will not take on things we cannot afford. Review Source IO Ingrid O. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Streamline Donor Management" June 8, 2021 5.0 I've been very impressed with their customer service both as a user and for our donors. They were extremely helpful when we switched over to their system. We had over 200 recurring donors who made the move. It took a couple months of time but was totally worth it in the end. Pros When we switched to Network For Good we streamlined all our donor management and communication. It has saved us time, allowed us to communicate more effectively, and raise more money. I love every aspect of the donor management. I can pull up one donor and see all their donations, and track all the communication we have had with them. Cons Having to learn a new system can be challenging but their help desk team has always been very responsive, timely, and helpful. Reason for choosing Bonterra Network for Good I had no intentions of switching to another online giving platform. Network For Good contacted me and convinced me to do a 30 minute demo session. When I saw everything their system could do, plus calculate the cost, I realized it would not only save us money, but help us greatly with our donor communication. Ultimately it could help us raise more money. Review Source TS Tina S. Founder/Director Non-Profit Organization Management Used the software for: 6-12 months ### "Nonprofit Using Network For Good" September 14, 2023 5.0 Our experience with NFG has been very positive and we have learned so much. We recommend NFG and believe it is an amazing product. Pros NFG awarded our nonprofit a grant that allowed us to use this product along with a fundraising mentor. The mentor has been amazing, and it has been wonderful to have someone that understands our demographics. Utilizing NFG to consolidate our contacts and track donations has enabled us to get a picture of our donors, volunteers, and participants and helped us learn how to engage on a deeper level. Cons As a very small nonprofit, the cost after the grant will not be sustainable. Review Source BN Barry N. Interim Executive Director Public Policy Used the software for: 2+ years ### "Evaluation of Network for Good" September 13, 2023 4.0 Pros There was good support in setting up and learning the system. Staff support continues to be strong. Cons Some of the features are not very intuitive or easy to figure out. Review Source KH Kate H. Chief of Staff Museums and Institutions Used the software for: 2+ years ### "Satisfied Customer Since 2020" February 15, 2024 5.0 Love the customer support! So responsive! We implemented the product during COVID and it couldn't have gone more smoothly. Pros The addition of event ticketing and auction functionality makes the package even more attractive and useful. Cons Our database count is inflated by zero-dollar "subscribers" -- people who have never donated but receive information (such as local government officials on the newsletter list) -- so our annual costs are higher than I would like. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good Greater functionality; easy to learn and to use. Switched from [PastPerfect](https://www.capterra.com/p/121813/PastPerfect/) Donor management functionality was clunky. Review Source Response from Bonterra February 26, 2024 Thank you for the awesome feedback, Kate! Absolutely delighted that you've been happy with our product and support since 2020. I'll be sure to share your pricing feedback with our product team. Thanks for choosing Bonterra Guided Fundraising! LP Lilly P. Admissions Specialist Education Management Used the software for: 1-2 years ### "Excellent product once it is up and running" February 18, 2023 5.0 After two major issues shortly upon implementation (connecting the financial side and fixing another major issue due to reporting), it has been great. Pros This product really does it all, the dashboard and other functions give you every bit of data you could want. Other features allow you to reach the population by text, video, and custom emails. It is really great and offers everything we could possibly need. Cons I felt there was a disconnect between sales (which was excellent) and implementation, specifically as it related to the financial side. Additionally, training left a little to be desired, and I felt support was a challenge when it needed to escalate. I would recommend allowing plenty of time to run mock reports using all of the features it offers. Reason for choosing Bonterra Network for Good It offered more features that we had never used before. Review Source Response from Bonterra March 22, 2023 Hi Lilly, Thanks for your review! We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. It's so important for you to have your donor information and messaging at your fingertips! And thank you for the feedback regarding our training and disconnect between teams. We have let them know about your product improvement suggestion but we also encourage you to join any upcoming live office hours, held daily, to ask our team for more support when entering new contact information and to pass along any further feedback. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen LB Lisa B. Director of Philanthropy Non-Profit Organization Management Used the software for: 1-2 years ### "Decent software for nonprofits" February 6, 2024 5.0 Overall, it's a good product to keep the database of contacts and donors. It has ways to group and add line items to tailor contact info you want to collect/input. Pros Online access from anywhere to your data. Cons Unable to switch between templates (i.e. make an email template into a direct mail) piece without having to entirely recreate it. 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