# Page 2 | Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bonterra Network for Good ## Showing most helpful reviews Showing 26-50 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tara H. Finance and Administrative Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great return on investment, easy to use, tons of features, and great customer service! I definitely recommend Bonterra Network for Good!" April 27, 2026 5.0 My experience has been one that continues to impress me with what I am able to do with the software, how it helps to keep our overhead costs to a minimum, and the amazing return on investment. Pros Bonterra Network for Good is the most cost-effective program that I've found. The customer service is top notch and everyone is always extremely helpful. The security features allows for us to be confident in our data and funds. The reporting options allow you the means to pull data in various ways, providing instantaneous access to reports of your data for your use. Payment processing is easy to use and understand, as well as determining the fee processing for donations. They also take user suggestions to help build even more features and functions. Cons There is nothing I don't like about Bonterra Network for Good - I'm constantly impressed with the ease of use, cost, and new features being rolled out. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Network for Good Bonterra Network for Good was more cost effective, allowing a lower overhead for our nonprofit. It was also much easier to use and transition our data into. Review Source RM Robin M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Long-time User" November 25, 2025 4.0 Largely very positive, from price to reporting to the new AI feature and communications tools. Until this month, I would say my experience has been really great. I have always recommended Bonterra to new fundraisers and small non-profit EDs who reach out to me for advice. Pros I learned how to become a great nonprofit fundraiser through their coach. I find the platform fairly intuitive to use. I love the dashboard and its information presentation. I appreciate their efforts to get ahead-of-the-curve with improvements, most recently with the launch of their AI feature. Cons The email and contact components of the system failed in mid-November, a massive blow to my year-end work. It took a week for everything to be sorted out and working again. I have always been a huge fan of Bonterra, but this experience was damaging. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) We wanted a user-friendly dashboard that had the communication tools built in. Review Source MF Martha F. Executive Director Music Used the software for: 2+ years ### "Good value, reliable" December 1, 2025 5.0 First year I had a promotional rate and money-back guarantee, which helped me get over sticker shock. After using for several years, I rely on the features and functionality. Pros The all-in-one design streamlines my ticket and donor processing. The email blasts are easy to compose on computer and possible to make on ipad. Cons I was initially put off by the price tag, but it works as advertised. When I can’t figure out how to do something, Support is helpful. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bonterra Network for Good Features, value, nonprofit focus seemed to be a good fit. Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) I needed additional features that were not available in that free product. Review Source KD Ken D. CFO Non-Profit Organization Management Used the software for: Less than 6 months ### "Bonterra is a 5-Star Product" November 29, 2025 5.0 My overall experience thus far has been excellent. We bought the import support and our assigned support person was wonderful, working with us and advising us at every step for a successful import. We created our first campaign and have used the email module several times, each time with success. In fact, we can now eliminate other bulk email software that we've used in the past and save money doing so. The self-help modules and videos are clear and provide excellent process documentation. This is one of the best decisions I've made! Pros The onboarding is outstanding; led by staff who truly care about our success. The system is easy to use and works great. All modules work well together, the navigation is clear and the final outcome is excellent. It is everything we need all in one package. Cons I haven't found anything that I don't like. The only thing that is a negative, and it's actually unimportant, is that logging in can be a bit slow at times. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[CharityEngine](https://www.capterra.com/p/140745/CharityEngine/) Reason for choosing Bonterra Network for Good We chose NfG because it is a complete package with all functions that we needed, it is simple to use, has an excellent reputation, and is reasonably priced. Review Source SG Sayydah G. Founder and President Non-Profit Organization Management Used the software for: 2+ years ### "Works Perfectly For Us!" April 30, 2026 5.0 Ever since we switched to this software, donor tracking has been a breeze. We are 100% satisfied and highly recommend this company. Pros Donor tracking capabilities, mass emails, and customer service are tops. The newly added Que is fabulous!! We used it during the free trial period. Cons I can honestly say that there are no negative aspects of this software. However, it would be nice if Que were included in our monthly subscription. Switched from [Exceed Software](https://www.capterra.com/p/205619/Exceed-Software/) We needed a more sophisticated and modern product. Review Source JR Jennifer R. Assistant Director of Development Education Management Used the software for: 2+ years ### "Great Donor Management System" June 19, 2025 5.0 It has been a great resource. It helps simplify my work and helps me manage donors and receipting. I have utilized the auction platform successfully, too and have been able to raise a record amount of money. Pros It is easy to use and helps organize data. I find that it saves time and money. I really like the ability to track donor information and handle receipting with a click of a button. Cons I would like to have volunteer information capabilities, since I oversee the volunteer program. I would like to have volunteer hour management features. I also don't like the fact that FACTS is not able to automatically transfer new and updated family information. It takes time to upload new school family information for each new school year. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[FACTS Student Information System](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/) Reason for choosing Bonterra Network for Good Cost for Blackbaud was too high FACTS could not provide the proper software capabilities like NFG Switched from [FACTS Student Information System](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/) The cost for Blackbaud was too high. The school then went to FACTS, but there was an antiquated system that did not have the capabilities like NFG. Review Source AC Amie C. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Network for Good is always my choice!" November 25, 2025 4.0 I've used NFG for over 5 years now and have always rated it highly. Like I said before, I really like how they are constantly upgrading the platform and not all upgrades include extra fees. That is very important. Pros I love Network for Good. I used it at my previous employer and had my current employer change over after showing all that it can do. I like that they are always improving the platform. I also like the different avenues of training that they offer. Cons My only issue is that downloading a video can be a little tricky, but I'm hoping to learn ways around that. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) I had used Network for Good at my previous job and liked it. Review Source SW Scott W. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "We love Network for Good" April 24, 2025 5.0 This software has been great. We've been using Network for Good for many years, and once we purchased the enterprise version, it really streamlined things for us. Pros We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. It's fantastic. Cons For awhile we had trouble getting answers to our questions through customer service, but that has gotten a lot better. Alternatives considered [FIMS](https://www.capterra.com/p/10005375/FIMS/) Reason for choosing Bonterra Network for Good We didn't need the fund accounting side of things. Switched from [Sage Network](https://www.capterra.com/p/143595/Lockstep-Collect/) Wanted the online donation integration to donors in our CRM Review Source Emily A. Foundation Liaison Recreational Facilities and Services Used the software for: 1-2 years ### "Try It - You Won't Regret It!" June 18, 2025 5.0 Our experience has been great! We truly value our software and will always use it. I don't think we'll switch to anything else! Pros It's made communicating with our donors much easier! We also love how easily it tracks our donor info and sponsorship info, Cons The only con is the price. It can be expensive for a small nonprofit, but it's worth its weight in gold! Review Source CC Cheryl C. Volunteer Coordinator-Events Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "NFG Experience" December 1, 2025 5.0 I enjoy the ease of us of NFG for my email blasts. I use it to announce events, and I like the way I can keep track of attendees including ages. Pros Volunteer Management and address is what I use the most. Email Blasts is very useful and easy to use. Cons Takes so long to sign in to Network for Good. For the use I have of NFG I really do not have a least like. Review Source AS Ashiya S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Love the comprehensive nature of this software!" December 22, 2025 4.0 I have enjoyed the Bonterra software overall! Having multiple tools combined in one place has eased my workload a bit and helped to create efficiency in ways I had not thought of previously. Pros I liked the comprehensive tools that allow me to receive and track donations, increase donor stewardship and connect with volunteers. Cons The newsletter interface can sometimes be difficult to work with. I sometimes feel limited in some of the design features of that particular tool. Review Source BH Barbara H. Directory membership chair Non-Profit Organization Management Used the software for: 1-2 years ### "Ocala Royal Dames for cancer research" December 5, 2025 4.0 I like how we can input a lot of information about our members. I like how we can put a name in the contact box and it brings that person right up if we already have info on them. Pros Our members can pay for events through NFG. When searching for a contact, it’s easy to see what events they have paid for. Cons If your updating a member that happens to be on page 19, and after you hit update and save, you have to go all the way back to page one and go forward or if you’re on page 30, you go to the end and work backwards. Why can’t you hit Update and save and go right back to the same page you were working on? Review Source BB Bree B. Adv Ops Coordinator Education Management Used the software for: 1-2 years ### "Strong CRM but not the best" April 2, 2026 3.0 Overall, my experience with Bonterra Network for Good has been positive, particularly for organizations looking for a simple, all-in-one fundraising and donor management solution Pros Bonterra Network for Good is super easy to use and great for our mid-sized nonprofit team. It has a bunch of capacity to help your organization, including but not limited to donor data, email campaigns, events, and fundraising. My organization uses it mostly for donor data and fundraising. Additionally, the fundraising support is awesome, offering handy tips and best practices to help you stay on track and boost your programmatic efforts. Cons Cost is one of the biggest drawbacks. Pricing is high, and the reporting functionality and customization options can feel somewhat limited compared to CRMs I've used with other organizations. Review Source MM Mark M. President Non-Profit Organization Management Used the software for: 1-2 years ### "Network for Good Support Needs Improvement" August 4, 2025 3.0 I appreciate the various offerings that Bonterra provides, but obtaining support has proven to be challenging so far. I hope Bonterra improves this. Pros I appreciate the ease of use with the product. We have had great success using it for our donations. I'm grateful! Cons The support needs an upgrade. The only way to get support is through email; there is no chat or phone number available, like before when Network for Good was a stand-alone company. Review Source PV Paul V. Executive Director Human Resources Used the software for: 2+ years ### "Top 5 best decisions made as ED" December 5, 2024 5.0 So far it’s been amazing. Anytime we need help we can reach a real person and solve the problem, and the program has remained user friendly through the years Pros For me it’s the seamlessness from Fontacts and programmatic fundraising. In one space I have a clear concise way of organizing my funders and supports to not only raise money, but communicate with them as well. On the other side when it comes to fundraising , it is an extremely easy tool to create very specific fundraising buckets that you can use to target your specific donors Cons Facebook flags our fundraisers as “pretending to be them when we try to post on socials , it would be helpful ton figure that out but otherwise my only gripe with the program is having to pay an extra fee for an event as opposed to just a regular fundraising page. Review Source TN Teisha N. Administrator Religious Institutions Used the software for: 6-12 months ### "Be Bountiful by using Bonterra Network for Good software" June 17, 2025 5.0 Having the templates, and weekly training sessions to make us more productive in operating a non-profit organization. Pros Makes communicating with donors easy. Able to assist with financial record keeping. Updated and effective tools and techniques to fundraise and sustain donors relationship. Cons I am not sure. I like a lot about Bonterra Network for Good. I think still promoting events when the dates have past might be an oversight. But otherwise, it's all good. Review Source SW Stephen W. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Good experience for several years now" April 24, 2025 4.0 We've used it for five years now and have had a good overall experience so far. One of our staff recently left who did most donation processing, and so it will be interesting to see if the support and training from Bonterra Guided Fundraising is strong. Pros The ability to set up various fundraising campaigns as needed. Also, gifts via credit card are easy to process, and the proceeds are always on time. Cons I wish it offered more read-only report options instead of importing data via csv files. Review Source MB Melissa B. Director of Marketing and Development Non-Profit Organization Management Used the software for: 1-2 years ### "From Unsure to Confident" April 21, 2025 5.0 We set appointments, had really friendly and non-judgmental space where we could brainstorm and learn new skills. We were able to be "set-up for success" and also make it our own. Pros Bonterra Guided Fundraising helped me as a new fundraiser to get that jump start that I guess I was afraid to do by myself. I definitely feel much more confident in creating and working towards my fundraising goals. Cons The product itself has limitations or additional cost, which can be frustrating. Review Source JK Jennifer K. Resource Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Fundraising Works!" March 27, 2025 5.0 Bonterra Guided Fundraising is a user-friendly and very helpful tool for raising funds. Pros I like the chat feature for quick questions. Cons Some donors see the verification email for donations over 10,000 as a scam or spam and say it would be better if the email came from the non-profit's email address. Review Source Diane S. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Extremely Disappointed with Bonterra/Network for Good's Service and Support" October 11, 2024 1.0 Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. Pros Very basic system to it is very easy to navigate. Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. Review Source Response from Bonterra October 25, 2024 Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help. DMT Dr. Maya T. CEO Civic & Social Organization Used the software for: 1-2 years ### "Satisfied customer" March 27, 2025 5.0 I would rate you all a 5 out of 5 for overall fundraising assistance Pros The accessibility of your platform and easiness to navigate Cons There are no complaints at this time with your service Review Source TS Teresa S. Library Director Libraries Used the software for: Less than 6 months ### "Turning the Page in Elevating our Library" April 22, 2025 5.0 Bonterra has been a great fit for us. With all our donors in one spot, it is easy to communicate with patrons in this vital time of change as we embark on a new library. We have increased our donations through more effective ways of asking. Our coach has shared wonderful ideas for boosting our fundraising strategies as well as staying connected through our monthly newsletters. We are very grateful for this platform. Pros The one-on-one personal attention to our needs is extremely valuable. Our coach has been great in teaching us how to navigate the platform, import patrons, create templates, etc. This has given us the opportunity to organize our donors all in one place, communicate more easily and stay connected. Cons There is so much to learn that I am concern I'm not confident in using Network for Good on my own yet. We depend on our coach for a lot. Review Source HC Henry C. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Fundraising made easy" March 23, 2025 4.0 It is very effective for us and it has been for years. Pros I like the setup for peer-to-peer fundraising Cons Inserting the correct size image in the event is frustrating Review Source CC Carolyn C. Fundraising Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Poor customer service" September 27, 2024 1.0 Bonterra's product works ok, it's difficult to pull accurate data because of the lack of options for soft-credit management, and there are not reporting options. In general you can't do global changes and the options for custom fields are not robust. There are MANY better, cheaper options out there right now for a CRM if the main thing you need is quality data management and reporting. That said, the main reason for this review is Bonterra as a company seems to be going for the buying up all the small companies to weed out competition strategy instead of actually improving their product or user experience. Since they bought out Network for Good we went from having an account representative who we could get on the phone to having to beg to get in the faceless cue of a ticketing system whenever I have any issue. The customer service is now gone and no apologies made, we are just a number. Pros features: email management and donation pages in one product Cons bad reporting options few options for customizing fields poor customer service Review Source Response from Bonterra October 17, 2024 Hello Carolyn, first off - thank you for trusting Bonterra with your fundraising needs to help fuel your mission. While we're genuinely sorry to hear about your experience, we appreciate your candid feedback. We hear your frustration, and we want to address these concerns. We'd love to connect directly to understand your specific needs and explore solutions. Can you please reach out to erik.galloway@bonterratech.com to discuss your situation in detail? We're eager to make this right and help you leverage Bonterra to its full potential for your mission. MB Michelle B. Operations and Finance Specialist Fund-Raising Used the software for: Less than 6 months ### "Donation's World" November 14, 2024 5.0 It has taught me more about the destination of donations, the ways to make them, their effectiveness. Pros What I like most is that you are very clear, transparent and you carry out different courses to understand and learn more about you and the different ways of making donations. Cons I actually have no complaints against you, you are wonderful. Review Source Response from Bonterra November 25, 2024 Hi Michelle, thank you for this wonderful feedback! We're thrilled that our transparent approach and educational resources are helping you better understand the impact of giving, and we're committed to keeping up this level of service for amazing partners like you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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