# Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Network for Good the right Donation Management solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Comprehensive fundraising management tools 94% positive reviews out of 142 Most reviewers describe fundraising features as intuitive, centralizing donor management, campaign tracking, and communication for better results. Haley G Development Manager, 11 - 50 employees. "We have used Network for Good for the last couple of years and it has made fundraising simple for our organization!" Cumbersome email and mail features 36% negative reviews out of 91 Some users say email creation, formatting, and integration are confusing, time-consuming, and lack modern customization options. Emily H Program Director, 2 - 10 employees. "I did not like that the customizable email templates were a bit hard to use and could use an update. Since Network for Good was bought by Bonterra I have not liked the decrease in customer support and glitches in the system when there are large amounts of people logged onto the site." Streamlined and intuitive interface 94% positive reviews out of 78 Most reviewers report ease of use, with straightforward navigation and simple processes that save significant time. Limited and complex reporting 41% negative reviews out of 75 Some reviewers describe reporting as difficult to customize, unintuitive, and requiring extra steps or external tools. Erin T Director of Finance and Administration, 51 - 200 employees. "I am not sure if this is user error or if the system can enhance and improve their reporting." Personalized nonprofit coaching support 96% positive reviews out of 53 Most reviewers find coaching highly valuable, offering tailored guidance, confidence, and ongoing support for fundraising success. Technical problems and slow support 72% negative reviews out of 75 Most reviewers indicate frequent glitches, unresolved technical issues, and delayed or unhelpful customer service responses. Rebecca B Chief Development Officer, 11 - 50 employees. "Customer Service can be hard to reach and sometimes unable to assist with questions and issues." ## Showing most helpful reviews Showing 1-25 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Vivian's Door Network For Good Review" June 14, 2021 5.0 I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals. Pros The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake. Cons There are a lot of moving pieces, so you have to stay abreast of the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Network for Good had all the tools that I needed and their customer service was excellent. Review Source AB Angela B. Founder, Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Such a great tool ...especially for a new non-profit or ministry" March 25, 2025 4.0 As the Founder, Exec. D. I used NFG more often than I do today in the early years - however I do appreciate the way that it has helped guide us with donor development. My most recent Director of Admin was really able to organize our groups, and contacts in a way that was more helpful for us, we are still not super savvy with our Bonterra Guided Fundraising...we seem to be always running at such a fast pace in our ministry that we lack the time to sit through all the webinars and read the very many emails that come through but we do feel it is a great product and look forward to utilizing it a bit more in the future. Pros When we began as a new organization - this was a super useful and helpful tool for us. We have now moved from the infant stage of development to a more mature stage where we have been able to utilize our NFG data to learn more about the trends of our donors. Cons I appreciate the confidentiality and security of the platform but wish that as an organization we could be trusted to input our donors as they join us into NFG with thier recurring donation commitment and if given to us the credit card information they provide us. Many donors I feel will give on the spot at an event by writing in the payment information but so many are still intimidated by the QR code, and getting on a device to do it whether there or at home when they may forget. I also wish the month end ( LDOM) Dashboard would be still be there with all the graphs etc....maybe saved somewhere so on the 5th as I prepare for board meeting the graphs would be there. Switched from [Church Base](https://www.capterra.com/p/175791/Church-Base/) The functionality of grouping contacts was not as robust and there was not a guided fundraising or event tool. Review Source BG Brandon G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Lack of customer support" February 10, 2025 1.0 If you value real customer service, look elsewhere. Since this company’s corporate acquisition, the quality of support has completely deteriorated. What used to be a responsive and helpful service has now turned into an impersonal, automated nightmare. We had an ongoing issue that was never resolved because we could never reach a live person. Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. There was zero accountability and no attempt to genuinely assist us. The final straw? Instead of resolving our issue or offering a real solution, the company canceled our account without our consent. Rather than engaging with their customers, they’re taking the easy way out—silencing complaints instead of fixing their service. This is a perfect example of how a corporate takeover can ruin a once-reliable company. When customer service is replaced by cost-cutting measures and automation, the result is a company that no longer cares about the people who keep them in business. If you want to be treated like a valued customer—not just a support ticket number—choose a company that still offers live, human support. Find a provider that actually listens, addresses concerns, and prioritizes service over profit. This company has proven that customers are no longer a priority, and that’s why we’re taking our business elsewhere. Pros Was great when it was network for good and could speak to a live dedicated representative. Cons No customer support exists its and when you open an email ticket you get a generic response with no resolution. Review Source Aiden F. Director of Emerging Composers and Diversity Performing Arts Used the software for: 1-2 years ### "Fantastic for Nonprofits" July 1, 2021 5.0 It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people. Pros The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns. Cons The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Network For Good had more integrated features, had better customer service, and was less expensive. Review Source MW Maria W. Grant writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty incredible system overall" December 1, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source mP michelle P. Chief Dev Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to manage donors from Network For Good!" December 5, 2025 5.0 One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff. Pros Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward. Cons the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups. Review Source CH Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Non-Profit Organization Management Used the software for: 1-2 years ### "Many High Praises for Bonterra Network for Good" November 27, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source LC Louis C. President and Founder Fund-Raising Used the software for: 2+ years ### "Network for Good and easy to use :)" December 1, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source NB Nadia B. Community Wellness Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Diversity of Features!" December 1, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source CR Courtney R. Development Manager Education Management Used the software for: 1-2 years ### "Almost the best CRM" December 1, 2025 4.0 Pros The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find. Cons I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM. Review Source SW Susan W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Very satisffied" March 21, 2025 5.0 I always learn useful information and appreciate the real people at Bonterra pitching in to help. Pros Very helpful information. All presenters were focused, friendly and effective communicators. Cons Not a thing. The information was useful - no straying off topic - and the presenters made their work and mine seem human and accessible. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Very user friendly, easy to load, great support Review Source LP Lynn P. Artistic Director Performing Arts Used the software for: Less than 6 months ### "Worth every penny!" August 30, 2024 5.0 Thus far it is working to allow us to streamline 20 years of donor data. Pros Streamline. Streamline. Streamline. This helps our team be SO much more efficient in communicating with our donor base. Cons We are still within our first year using the platform, so we are still learning a lot! Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/) Reason for choosing Bonterra Network for Good Potential to link to Quickbooks, used by peer organizations Review Source Response from Bonterra September 12, 2024 Lynn, we're thrilled to hear Bonterra is helping you streamline your donor communications and manage 20 years of data! Your efficiency gains are music to our ears. As you continue learning the platform, remember we're here to support you every step of the way. Keep up the fantastic work in the arts - your creativity and our technology make a powerful combination for positive change! AM Ashley M. Managing Director Fund-Raising Used the software for: 2+ years ### "Great CRM program" February 6, 2024 5.0 Great CRM, easy online giving, customer service is friendly and quick, help catalog is easy to search and understand. Pros I really like that this CRM is very user-friendly. Point and click is so easy. And if I have a question I can ask by phone, email, or chat and get answers quickly. Cons When exporting sponsor information, the contact name is not included with organizations. After export, I have to add the contact name to the spreadsheet. It would be great if the contact name came over with the company name. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good NFG provided all aspects in one package instead of a CRM and then an email product. Both (and more) are provided in one product with NFG. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was too hard to understand, very difficult to generate reports Review Source Response from Bonterra February 27, 2024 Wow, thank you so much for your glowing feedback! We're thrilled beyond words that you find our CRM user-friendly and our customer service responsive. Your input is so valuable - knowing the sponsor information in exports can improve is incredibly useful as we constantly enhance our features. Thank you again for your positivity and please reach out if we can assist you further! HA Holly A. Director of Marketing Non-Profit Organization Management Used the software for: 6-12 months ### "Fantastic software for small to medium nonprofits!" June 15, 2021 5.0 From my sales person to every single person I have talk to since, I have received top notch customer service. They were willing to show me the ropes and also have great Webinars that are free even if you don't use their software. I love NFG and I look forward to helping other nonprofits find this great piece of software with excellent staff. Pros I have used many different fundraising and donor management systems from the most expensive to middle of the row to inexpensive. Network for good gives so much of the tools and functionality that the big guys do for a small yearly fee, and they guarantee their product will help you raise more money than before, which is nice when you are pitching to a board that has never utilized a fundraising/CRM tool before. We raised double what we paid with our first appeal! Cons Some of the tools are a little more clunky than I'd like them to be, but once I figured it out, I've really enjoyed the process. I also find that creating something in canva pro (free to nonprofits) and using it as an email or a newsletter is seamless, which allows us to have a more holistic social media plan. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Bonterra Network for Good They offered more tools and functionality for the price, plus my salesperson checked in on me AFTER we made the purchase. It's just been a wonderful experience all round. Review Source ML Mary L. Executive Director Mental Health Care Used the software for: 2+ years ### "How did we do this before Bonterra?" December 12, 2024 5.0 Our small non-profit organization has grown, and become more efficient and effective because of Bonterra. I am a grateful user! Pros It is very easy to use. Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. Sending news via email blast is a snap. I was afraid of all the work that using Bonterra would entail, but it wasn't hard. And now we have tools to manage our interactions with donors, consumers, and anyone who has shown an interest in our organization. Cons initially, data entering was cumbersome, but we received help with that, too. Review Source JC Jeanine C. Communication Director Hospital & Health Care Used the software for: 1-2 years ### "Great service and support" March 21, 2025 5.0 Bonterra offers really good service and support. Pros The platform is easy to use. I can see how much money we raise on my dash. Cons I wish I could customize my newsletters more than I can currently. Review Source JH Janet H. President Founder Non-Profit Organization Management Used the software for: 2+ years ### "User friendly, easy to navigate." December 10, 2024 5.0 I am very satisfied with this fundraising platform and would recommend it to many others. Pros The system is user-friendly and easy to navigate, allowing for effective management of donor records. Cons The fundraising consultant wasn't as helpful as I would have hoped. Review Source JA Jason A. Chief Advancement Officer Mental Health Care Used the software for: 2+ years ### "THIS is how you fundraise" August 7, 2024 5.0 From the customer service, onboarding and plug and play nature of this product, I can’t say enough about it. Pros It’s the perfect merger of a development system and communications platform for a small to midsize nonprofit. I have been a customer since 2016 and have brought BGF to two nonprofits and have recommended to several colleagues who were looking for an easy, accessible solution for their nonprofits. Cons I loved the data services plan which is being phased out and do hope there is a replacement for it soon. Review Source VR Verified Reviewer Director of Marketing and Development Non-Profit Organization Management Used the software for: 2+ years ### "Good but Technical" August 16, 2024 3.0 It was a great system for a couple years, but we grew quickly and needed a system with more multi-faceted capabilities Pros Organized and efficient but needed more technical expertise with reports. Cons That more technical/IT staff needed to assist Review Source DH Denise H. Development Director Human Resources Used the software for: 1-2 years ### "Great product and would recommend this product to all organizations" February 16, 2024 5.0 Overall, my experience has been enjoyable and kill building. The help desk and customer service have been a wonderful resource for me with any question that I have. They are responsive and quick to resolve any issue that I have. Pros Overall, this is a really simple software to use. As a new fundraiser and beginning of my career, this software has given me skills surrounding best practices in fundraising which I am immensely grateful for. Cons Some of the areas of the software are not as streamlined as I wish they could be and can often lead to duplicative work. I would like to see improvements to the in-kind feature of the program as it is very difficult to track these donations. Review Source Response from Bonterra February 29, 2024 Denise, your kind words and hearing that you chose us at the start of your rewarding fundraising career are so appreciated! We hear you on the in-kind feature and I'll be sure it gets into the right hands for potential future product improvements. Empowering your success is what drives us every day, and we're thrilled to be part of your growth! GC Gale C. Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Just working out the kinks" July 18, 2023 5.0 The more I learn the more I like. Now that we are getting into accepting and recording snd acknowledging new donations, I’m liking it more and more. Pros Communication tools are the best! I look forward to using them more. We’ve gotten great feedback on the video emails. I’ve done 2 IIndividual video emails and the a groups video to over 200 donors. So far the response she was great. Cons Onboarding was difficult. Although your staff was helpful. Our organization had run of excel spread sheets. The system was working but becoming unwieldy. Transferring this over with donation years back to 2015 was difficult. Also, not allowing us to filter by our external ID that we consistently used meant many duplicates due to some differences and a system with less than half with emails. I think we are better but to even see our ID I have to click and scroll to find snd the only way to double check for duplicates is to export a spreadsheet. Makes me wonder why you didn’t give us a way to use it. Sorry. I have sent a suggestion in but told you only let us put in the contact info but not be able to filter with this. Reason for choosing Bonterra Network for Good The communication tools are so easy and easy to access. With Do or Perfect they are an add on. Hate to say, but they use external ID numbers as another way to link donations and identify donors Review Source Response from Bonterra August 3, 2023 Hey Gale, thanks for taking the time to review us! It's really exciting to hear that you've gotten such a positive response from your video messages - sounds like great fundraising on your part! As for your onboarding, I'm sorry to hear that we missed the mark. There are several ways to check for and merge duplicates, and we know it is a thorough process if you are self-onboarding (especially with 8 years of data!). If you reply here or send me an email, I would be happy to set up some time with our onboarding team or customer support :) With that said, I have a feeling you will continue to like it more and more! Keep up the great work - Kathleen LE Linda E. President Hospital & Health Care Used the software for: 2+ years ### "Indespensible to any nonprofit organization!" February 8, 2024 5.0 My overall experience with NETWORK FOR GOOD was fantastic, 10 out of 10. I am glad that I can still access the familiar Network for Good platform. I have signed up for a Bonterra webinar and hope that it demystifies the new company. Pros It helps us stay organized and tracks trends. Information about our donors and their giving history is at our fingertips in an easy-to-use format. Cons Frankly, I was (and still am) confused by the takeover of Network for Good. Bonterra seems less personal, more complicated. Also, our cost went up significantly. I am going to try to negotiate this price increase. Review Source EL Elizabeth L. Board Member and Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "An Affordable Solution to Fundraising and Marketing for Small NonProfit" February 15, 2024 4.0 Our relationship with NfG has made the whole process of managing donor communications, tracking giving patterns, and monitoring financial fluctuations so much easier. In addition, we have learned so much already from working with them over the past couple of years. We are exciting to be entering a new level of support with our Fundraising Coach! Pros As a small nonprofit providing a critical service to our city's homeless and economically insecure population, we have struggled to develop an affordable fundraising/marketing plan. Our budget has not allowed us to hire either a FT or PT marketing specialist. We learned that Bonterra could match us with a Fundraising Coach who is helping us develop our strategies, prioritize tasks, monitor success, and adjust our planning. They do all this for a fraction of what it would cost us to hire a specialist. This is a win-win for us, as it is boosting our donor base while educating Board members with no background in this critical area. We explored purchasing similar services from competitors in the field, and found Bonterra's package and personal to be more accessible and affordable. In addition, NfG responds quickly to inquiries and requests. Their service personnel are both professional and personal. Cons The amount of resources available on their site can be overwhelming to navigate. The number of options is impressive, but sometimes we need more guidance on using them. Again, however, this is where our coach will be invaluable. Review Source CU Cheryl U. Public Relations Manager Philanthropy Used the software for: 2+ years ### "Network for Good - a partner in our fundraising success." June 30, 2021 5.0 Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with \[SENSITIVE CONTENT\] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly. Pros The things I like best about Network for Good include access to an excellent fundraising coach. \[SENSITIVE CONTENT\] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none. Cons Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated. Reason for choosing Bonterra Network for Good N/A Review Source DC Devan C. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Pros and Cons for a Small Nonprofit" February 23, 2023 4.0 I am overall very happy with our use of NFG for our DMS. Pros The system is very intuitive and easy to learn and subsequently use. It was a great next step for our organization in terms of adopting a DMS that went above an beyond a very simple system that ultimately dealt in spreadsheets. We love to use the video feature and often use the built-in communications platforms for easy communication with our donors. Generally, I am pleased with the filtering options and functionality, although there are some pieces to that the I would like to see changed or added. It is great to have the option to export and import data with ease Cons I have had ongoing issues with the direct mail feature. Despite several chats with the support team and attempts to edit the original templates to our direct mail letters, I continue to have issues with the formatting. It would also be ideal to be able to export the letters to both Word and PDF so that edits could be made via Word when those edits are not possible in NFG.As well, it would be great to be able to add attachments to gift entries. For example, when a donor makes a gift via check, I would like to be able to attach the scan of the check and the scan of the signed acknowledgement letter. An additional feature that would be extremely helpful would be to filter on pledges and tasks. This would be incredibly helpful when pulling reports for our Development Committee and Board.Finally, and this is minor, it would be helpful to have the ability to search within the filter field - in other words, instead of scrolling through the drop down list to find a category to filter on (i.e. donation date, address, etc), it would be possible to search the list from the top by typing in the field I am looking for. Reason for choosing Bonterra Network for Good Ultimately it was the opportunity through Robins Foundation to participate in JumpStart and a yearlong paid subscription. However, I have used several databases in my development work and prior to signing up for the program, I did a tutorial of the software and was happy with the functionality. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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