# Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Bonterra Network for Good the right Nonprofit solution for you? Explore 936 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews

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Bonterra Network for Good

4.6 (936)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Bonterra Network for Good

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

mp

michelle p

Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“

December 5, 2025

MW

Maria W

Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“

December 1, 2025

SW

Scott W

Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. “

April 24, 2025

CR

Courtney R

Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years.

“I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“

December 1, 2025

JM

Joshua M

Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years.

“All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier!“

August 15, 2024

LC

Louis C

President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years.

“I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“

December 1, 2025

ML

Mary L

Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “

December 12, 2024

RM

Robin M

Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“The email and contact components of the system failed in mid-November, a massive blow to my year-end work.“

November 25, 2025

## Showing most helpful reviews

Showing 1-25 of 936 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Janice M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Vivian's Door Network For Good Review"

June 14, 2021

5.0

I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals.

Pros

The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake.

Cons

There are a lot of moving pieces, so you have to stay abreast of the software.

Alternatives considered

[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Bonterra Network for Good

Network for Good had all the tools that I needed and their customer service was excellent.

Review Source

SW

Susan W.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Very satisffied"

March 21, 2025

5.0

I always learn useful information and appreciate the real people at Bonterra pitching in to help.

Pros

Very helpful information. All presenters were focused, friendly and effective communicators.

Cons

Not a thing. The information was useful - no straying off topic - and the presenters made their work and mine seem human and accessible.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Bonterra Network for Good

Very user friendly, easy to load, great support

Review Source

BG

Brandon G.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Lack of customer support"

February 10, 2025

1.0

If you value real customer service, look elsewhere. Since this company’s corporate acquisition, the quality of support has completely deteriorated. What used to be a responsive and helpful service has now turned into an impersonal, automated nightmare. We had an ongoing issue that was never resolved because we could never reach a live person. Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. There was zero accountability and no attempt to genuinely assist us. The final straw? Instead of resolving our issue or offering a real solution, the company canceled our account without our consent. Rather than engaging with their customers, they’re taking the easy way out—silencing complaints instead of fixing their service. This is a perfect example of how a corporate takeover can ruin a once-reliable company. When customer service is replaced by cost-cutting measures and automation, the result is a company that no longer cares about the people who keep them in business. If you want to be treated like a valued customer—not just a support ticket number—choose a company that still offers live, human support. Find a provider that actually listens, addresses concerns, and prioritizes service over profit. This company has proven that customers are no longer a priority, and that’s why we’re taking our business elsewhere.

Pros

Was great when it was network for good and could speak to a live dedicated representative.

Cons

No customer support exists its and when you open an email ticket you get a generic response with no resolution.

Review Source

MW

Maria W.  
Grant writer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Pretty incredible system overall"

December 1, 2025

5.0

Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system.

Pros

As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways.

Cons

I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha

Review Source

mP

michelle P.  
Chief Dev Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to manage donors from Network For Good!"

December 5, 2025

5.0

One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff.

Pros

Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward.

Cons

the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups.

Review Source

CH

Charyte H.  
Administrative Assistant, Program Assistant, Press and Media Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Many High Praises for Bonterra Network for Good"

November 27, 2025

5.0

Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box.

Pros

I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach.

Cons

Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future.

Review Source

LC

Louis C.  
President and Founder  
Fund-Raising  
Used the software for: 2+ years

### "Network for Good and easy to use :)"

December 1, 2025

5.0

I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes

Pros

Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy

Cons

Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.

Review Source

NB

Nadia B.  
Community Wellness Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Diversity of Features!"

December 1, 2025

5.0

It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet!

Pros

The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks!

Cons

It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it.

Review Source

CR

Courtney R.  
Development Manager  
Education Management  
Used the software for: 1-2 years

### "Almost the best CRM"

December 1, 2025

4.0

Pros

The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find.

Cons

I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM.

Review Source

Diane S.  
Chief Development Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Extremely Disappointed with Bonterra/Network for Good's Service and Support"

October 11, 2024

1.0

Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support.

Pros

Very basic system to it is very easy to navigate.

Cons

Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly.

Review Source

Response from Bonterra

October 25, 2024

Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help.

TW

Tambra W.  
Executive Director  
Education Management  
Used the software for: 6-12 months

### "Titusville Alumni Association "

May 14, 2024

5.0

Highly effective donor management program that meets and exceeds all of our alumni management needs.

Pros

From the beginning of our query to Bonterra / Network For Good, upon a referral from another local nonprofit, I was impressed with the thoroughness of details, the responsive customer service, the initial training, and questions are always answered. The flexibility of the program works beautifully for our needs.

Cons

I have yet to find something that isn't working well for us! Great experience all around!

Reason for choosing Bonterra Network for Good

Price and customer service were big keys to making our decision.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Improved donor management system where I can track histories of donations, update personal details, identify same households, and much more.

Review Source

DB

Donna B.  
Fundraising Chair  
Performing Arts  
Used the software for: 2+ years

### "Satisfied Fundraiser"

February 5, 2024

5.0

We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts.

Pros

We like the ease of entering donations with the various campaigns.

Cons

The annual cost of the program is difficult for a small nonprofit.

Reason for choosing Bonterra Network for Good

We were offered the grant as a beginning nonprofit, and had a coach to help us get started for one year.

Switched from

[Donarius](https://www.capterra.com/p/9755/Donarius/)

There were more components like communications, graphs, and various campaign reports that we could see.

Review Source

EE

Elain E.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Center Point - \[sensitive content hidden\] found the solutions we needed in Bonterra (NFG) "

February 8, 2024

5.0

I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is.

Pros

\--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages)

Cons

\--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process

Reason for choosing Bonterra Network for Good

I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further.

Switched from

[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)

We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities.

Review Source

NM

Nazarina M.  
Senior Development Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great for the Value!"

August 25, 2021

4.0

Overall, this is a great product. The ease of use is without match and it is perfect for an organization of our size and capacity. I love that people can fundraise for us, and look forward to engaging more donors to do this as we get even more of a handle on the software.

Pros

I love how accessible this software is. When you don't have a lot of time to dedicate to learning a new program, for the most part, this is extremely intuitive and you can learn as you go, and in nonprofit where things move really quickly and you may wear many hats, I am sure this is something very appreciated by users.

Cons

I would have like auto-acknowledge in the system for online gifts. Imports should be easier. If I name a campaign that is remotely like something that already exists in the system, the system should allow me to choose it instead of duplicating and causing a "data mess." "Global changes" if such a mess occurs would be helpful so that everything can be changed at once instead of one by one. Not being able to refund in the system is also a pain. Peer-to-Peer could also be easier in that it is difficult to do so as an organization or business as opposed to a person, every time we use it, we have to find creative ways to edit the name above so that the fundraisers can appear as desired by the teams starting the page.

Alternatives considered

[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)

Reason for choosing Bonterra Network for Good

ease of use, pricing, peer to pear function

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Peer-to-Peer was extremely important to us. The pandemic changed the way we had to engage with our donors and NFG allowed us the flexibility needed to adapt.

Review Source

DMT

Dr. Maya T.  
CEO  
Civic & Social Organization  
Used the software for: 1-2 years

### "Satisfied customer"

March 27, 2025

5.0

I would rate you all a 5 out of 5 for overall fundraising assistance

Pros

The accessibility of your platform and easiness to navigate

Cons

There are no complaints at this time with your service

Review Source

HC

Henry C.  
Secretary  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fundraising made easy"

March 23, 2025

4.0

It is very effective for us and it has been for years.

Pros

I like the setup for peer-to-peer fundraising

Cons

Inserting the correct size image in the event is frustrating

Review Source

JH

Janet H.  
President Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User friendly, easy to navigate."

December 10, 2024

5.0

I am very satisfied with this fundraising platform and would recommend it to many others.

Pros

The system is user-friendly and easy to navigate, allowing for effective management of donor records.

Cons

The fundraising consultant wasn't as helpful as I would have hoped.

Review Source

CM

Carolyn M.  
Vice Chair, Grants Committee Chair  
Civic & Social Organization  
Used the software for: 1-2 years

### "STEP VA NFG review"

August 24, 2024

5.0

Great! The set up was easy and help is readily available. We have greatly increased our donations within the last 2 years since using this product, likely due to better organization and follow-up with donors.

Pros

The ability to track donors, donation amounts, easily thank donors, send group emails and newsletters.

Cons

The cost-however, the organization of it all has paid dividends in our donation amounts.

Review Source

MT

Mackenzie T.  
Communications Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Spent 5 great years with Network for Good/Bonterra!"

August 1, 2024

4.0

We spent several years as an organization using Network for Good/Bonterra Guided Fundraising as our CRM, and enjoyed the experience other than the high costs. It enabled us to grow our email list and donor database while creating personal touchpoints for each contact.

Pros

I appreciated the robust filter options and the ease of navigation on the donation tracking page.

Cons

The cost became prohibitively high for our organization, causing us to transition to a different platform.

Review Source

MM

McKenna M.  
Occupational Therapist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "For Nonprofit Use"

May 28, 2024

5.0

Pros

It is an easy way to manage funding and organize everything.

Cons

It is difficult to set up items and payment can be kind of drawn out.

Review Source

TA

Trish A.  
President Treasurer  
Real Estate  
Used the software for: 1-2 years

### "Great product!!"

May 28, 2024

5.0

Pros

Training was fantastic. I am a novice so the person to person helped formulate priorities and strategies to work for our organization.

Cons

Learning curve but that would be such for any product for us.

Reason for choosing Bonterra Network for Good

recommendation from another NFP that loves your product too!

Review Source

Response from Bonterra

June 4, 2024

Hi Trish, it's great to hear that you and your team have found our platform user-friendly so that you can continue progressing your mission. The referral is fantastic, too! Thank you for sharing your thoughts.

HG

Haley G.  
Development Manager  
Philanthropy  
Used the software for: 1-2 years

### "Essential and Easy to Use"

May 14, 2024

5.0

Wonderful experience, quick support and great training!

Pros

We have used Network for Good for the last couple of years and it has made fundraising simple for our organization! It is an essential development tool!

Cons

We would love if it integrated with some of our other applications. For example our CRM system, Copper.

Review Source

CS

Carly S.  
Chief Admin Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "HMK Review of Bonterra"

February 6, 2024

5.0

We have had a very good experience with Bonterra/NFG overall.

Pros

The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful.

Cons

The time it takes for donations to deposit to our bank.

Reason for choosing Bonterra Network for Good

It was highly recommended and the demo was very easy to follow.

Review Source

RB

Rebecca B.  
Chief Development Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Best Donor CRM for Non-profit fundraisers"

September 7, 2023

5.0

Pros

Of all the Donor CRM's that are on the market, Network for Good has, by far, the best user interface of any. The ease of use and intuitive nature of their design makes everything you create and do in the system easy to navigate and complete. There isn't anything I can think of that NFG doesn't do when it comes to nonprofit fundraising, donor management, and communication. As an added bonus, the education NFG offers is helpful to fundraisers at all levels and helps contribute to achieving results.

Cons

Customer Service can be hard to reach and sometimes unable to assist with questions and issues.

Review Source

Response from Bonterra

September 11, 2023

Hey Rebecca, wow! Thanks so much for the kind words. It's exciting to hear that our software has been able to help you with fundraising, donor management, and communication and that you're finding our education offerings helpful so you can grow your good. We appreciate your feedback on our customer service. We know that it's important to be responsive and helpful to our users, and we're always working to improve our customer service experience. Keep doing awesome things!

AH

Andy H.  
Secretary and Treasurer, Board of Trustees  
Civic & Social Organization  
Used the software for: 6-12 months

### "More time focusing on the reasons you got involved with your cause in the first place. "

June 6, 2021

4.0

Pros

With today's increased sophistication in software, dealing with the digital world can be likened to drinking from a firehose. Integration of tasks, which this software provides, saves both time and energy and preserves motivation for being ABLE to focus on your cause and the reasons that you signed onto volunteering in the first place. NFG is becoming a life-saver in this regard as we are a small charity and are spread thin with both human and financial resources. The Dashboard and integrated nature of the software presents a broad array of information helpful to better understanding of and communicating with donors.

Cons

There is a learning curve, but that should really be expected with an application of this sophistication. I can't say that I 'like it least because one has to invest some time to understand all of the component parts that the variations that can be employed can help. I view it as an investment in my limited time so that I can spend more of that limited time on bigger issues related to our charity's cause and stewardship motivation of youth.

Reason for choosing Bonterra Network for Good

The attentiveness and active listening of the sales person and the NFG staff about our needs and in answering our questions and providing assistance.

Review Source

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