# Remedyforce Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Remedyforce Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk --- # Remedyforce Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remedyforce ## What is Remedyforce? Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today). ## What is Remedyforce used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remedyforce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bmc.com&name=Remedyforce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remedyforce 4.3 (15) VS. [4.6 (1,567)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $50 per user, per month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (15) Ease Of Use 4.5 (52) Value For Money 4.2 (6) Value For Money 4.5 (51) Customer Service 4.0 (6) Customer Service 4.4 (52) ## Remedyforce alternatives [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Email Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Incident Management 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Self Service Portal 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Remedyforce 60 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Define network parameters and threshold settings to monitor network health and take necessary precautions Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Investigate and take action at root cause or error in processes to prevent recurring issues Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of dashboards Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Access client's system information, including hardware and software configuration, to perform diagnostics Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Search for specific words or phrases within a document or database Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Install software updates and bug fixes remotely Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Systematic evaluation of various aspects of a project or service to prevent defects or issues Engage in direct, instant messaging with customers, users, etc. Set an issue to repeat Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Process of planning, scheduling and executing the optimal and effective use of human capital across projects Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Track revisions and updates made to files and navigate between different versions Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. Features 4.3 (15) 4.3 Based on 15 reviews ## Pricing Value for money 4.2 (6) Basic $50.00 Value for money 4.2 (6) 4.2 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating 5(6) 4(8) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Software Engineer Retail ### "Top Help Desk Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 13, 2025 Use it for automating approvals in our change and incident management, and use it for documenting changes. Pros It has features that are intuitive for our change and incident management workflows and approval flows. Cons It has an outdated user interface, which makes it less appealing to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Henri A. Analytics Market Manger Information Technology and Services ### "BMC Remedyforce - une solution d'IT Management qui a du muscle" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 15, 2024 Notre organisation fournit des services de help desk applicatif à un ensemble de sociétés, regroupées dans une Fédération. Pour tenir nos engagement de qualité de service, nous devions professionnaliser notre approche de gestion des incidents pour gagner en efficacité. Pros Facilité de mise ne œuvre dans notre environnement Salesforce cloud. Solution complète qui couvre tous les processus ITIL avec des fonctions accessibles en libre-service. Cons Un prix à priori un peu élevé qui croit rapidement avec la volumétrie. Switched from [EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Difficulté d'intégration technique avec l'environnement Cloud Salesforce . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Gerardo R. Staff technical support Information Technology and Services ### "Remedy feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 1, 2024 Pros It is really easy to use and the support team is very competent Cons Sometimes the responses from support it can take up to 3 days Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Benoit T. Analyste Telecommunications ### "Parfait pour coordination" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 6, 2023 Pros Parfait pour coordonner entre équipes, le flux d'approbation est très bien Cons l'outil de recherche est très minimale. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nicole W. CEO Fine Art ### "Good for what it is by to expensive too" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 24, 2023 Remedyforce can be expensive, and the initial setup and configuration process can be complex. Pros It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards. Cons It can be expensive if you are using it for a small to medium size business and the capabilities are not as robust as they could be for the price. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Manish R. Project Manager Mechanical or Industrial Engineering ### "Awesome Ticketing Featured Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 23, 2023 excellent experience in terms of using remedyforce Pros Ease of use, ticketing, logging, alerts, breach sla etc. Cons nothing as such since the software meets all the business requirements properly Reasons for choosing Remedyforce best and easy to use and user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA peter a. IT Asset & Configuration Analyst, Service Catalog and Knowledgebase Manager Information Technology and Services ### "My Days On Remedy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 16, 2022 Remedy is a flexible system to use for ITSM. Pros The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first. Cons I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM mike m. System Administrator Information Technology and Services ### "Remedyforce Console - User Perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 3, 2022 We migrated from Microsoft Service Manager to Remedyforce. Some of the historical data from SM was imported into Remedyforce, and for the most part is working well. Pros We primarily use this product as our ticketing system. As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal. Cons Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Chris O. Technical Support Specialist Higher Education ### "Not the best" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 June 14, 2022 Was glad we switched and so were most of the co-workers I talked to. Pros It provided reporting on the most important things. Cons Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rick G. Sr. Management Service Management Team Management Consulting ### "Outstanding Product !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 12, 2016 We've been using Remedyforce for two years now. Our Customers and Techs keep find easy to use, ease to access and it has become a product they all depend on. Our initial set-up from software download to Production rollout was less then 90 days ! We are still finding innovative ways to use Remedyforce for our Customers needs. Remedyforce has proven to be a very successful and dependable tool ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)