--- title: "Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/" page_type: "reviews" language: "en" --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Calabrio ONE Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SV Spencer V Business Service Center AgentBanking, 10,001+ employeesUsed the software for: More than 2 years. “I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance.“ April 16, 2024 HA Hassan A Customer service leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems.“ June 5, 2025 KK Kaylee K Digital Branch OfficerBanking, 201 - 500 employeesUsed the software for: Less than 6 months. “You can have control of your own schedule, easy to request time off and I like the automated system so you know if your time is accepted quicker. “ May 20, 2024 LA Lisandra A Retention AgentFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just showing what you have today and not what you may have 6 months from now, makes planning a little difficult not have an idea on what my vacation hours will be in the future.“ May 20, 2024 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.“ May 20, 2024 Rakshith R Customer Service RepresentativeBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.“ May 20, 2024 KG Katie G RetentionStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to take time off“ May 20, 2024 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.“ May 20, 2024 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander C. Telesales Supervisor Insurance Used the software for: Less than 6 months ### "Calabrio One - WFM , such a great tool!" January 20, 2021 5.0 Pros The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules. Cons It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process. Review Source VR Verified Reviewer Salesforce Functional Consultant Information Technology and Services Used the software for: 1-2 years ### "My Calabrio experience and recommendation" July 1, 2023 5.0 As a consultant, accurate time and attendance tracking is one of the most important feature for some businesses, while performance management, effective budgeting and forecasting, and efficient scheduling and resource allocation is at the top list of some business pain point. Pros I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it. Cons From my experience, one of the most usual difficullty are inabilty to navigate the interfcaec easily but after sometimes it becaomes easy, but the most important feature which need more improvemnet is the intergration og third party software with Calabrio. Review Source HM Hlengiwe M. Customer Sales Specialists Telecommunications Used the software for: 1-2 years ### "Calabrio One" May 20, 2024 3.0 Pros It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful. Cons Sometimes I do not get reminders and updates when my schedule is changed. Review Source VR Verified Reviewer Senior Team Manager Consumer Services Used the software for: 2+ years ### "5 years of using TeleOpti (both as an agent and as an operations manager)" April 12, 2024 5.0 Pros Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI. Cons What's missing is a "select everyone on shift today" button Review Source VR Verified Reviewer Customer Service Representative Consumer Services Used the software for: 2+ years ### "my wfm app " April 15, 2024 5.0 Pros easy to use as it been used daily to monitor my schedule Review Source VR Verified Reviewer Technical Support Engineer Outsourcing/Offshoring Used the software for: 2+ years ### "Employee Review" May 20, 2024 5.0 Pros Easy to use and very handy since it has a mobile app that you can access off of your computer. Cons I don't have something that I don't like in Calabrio so far we're good with it. Review Source VR Verified Reviewer Financial Service Representative Financial Services Used the software for: 1-2 years ### "BETTER THAN WORKDAY" May 8, 2024 5.0 My overall experience is above average. Pros It's efficient and very user friendly. Loved the scheduling. Cons Navigation can be tricky sometimes. The navigation areas aren't clear. Review Source VR Verified Reviewer Assistant Director of Quality Assurance Higher Education Used the software for: 2+ years ### "Calabrio One QM" February 19, 2019 4.0 Pros What I like most about the Calabrio software is the ability to easily search, filter and find recorded calls. The web-based program offers multiple options for search criteria, which allows for various ways find results. This allows agents, qa specialists and management to quickly and efficiently locate recordings and evaluations. Cons What I like the least with the Calabrio software would be in the Reporting structure. My team would greatly benefit for more functionality when it comes to the Reporting feature. Typically, we run reports directly from the recorded calls or by evaluations completed. The Reporting feature in 9.5 does not allow for all reports to be run in a way that is valuable to our department. Review Source JW John W. Operations Manager Automotive Used the software for: 2+ years ### "Optimizing operations with Calabrio 1" March 20, 2019 5.0 We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting. Pros Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated. Cons Some of the back end configuration is not as straight forward and intuitive as I would like. Review Source Cristal L. Customer Experience Specialist Consumer Services Used the software for: 1-2 years ### "It works, just not good" May 11, 2019 1.0 Pros The thing I like most is that it was a WFM tool Cons Everything, it was slow, not user friendly, and overall myself and many others found problem after problem. The only thing that got me through using it is that it worked. Review Source EG Ester G. Customer Support Representative Information Technology and Services Used the software for: 2+ years ### "Calabrio on the spotlight" May 20, 2024 5.0 Pros The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule. Cons I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good. Review Source DH David H. Customer Care Supervisor Consumer Services Used the software for: 6-12 months ### "Robust workforce management platform" December 27, 2022 5.0 It is a really good tool for managing staffing, it makes easy work of distributing the workload within all your agents, making it simple and efficient. Provides an easy overview of weekly billable hours, and gives you a quick overview of the billable hours. Pros Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management. Cons The loading times can be slow, even with a fast and stable internet connection, the software loads a lot of information at the same time which may be one of the reasons. Review Source LR Lynn R. Compliance Specialist Government Administration Used the software for: 6-12 months ### "Employer user" May 20, 2024 4.0 Pros Seeing where I am supposed to be. It helps me manage my day. Cons That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio. Review Source JC Jernalyn C. Customer service Representative Consumer Services Used the software for: 2+ years ### "Feedback on my experience using calabrio" May 22, 2024 4.0 Pros Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all Cons since my access is limited only .Seeing my everyday adherance and Review Source RS Rabya S. Medical Interpreter Hospital & Health Care Used the software for: 2+ years ### "Experience with Calabrio" May 20, 2024 5.0 Pros User friendly. Accessible and easy.easy to navigate. Cons Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy. Review Source CM Christian M. Workforce Coordinator Pharmaceuticals Used the software for: 1-2 years ### "Love Calabrio" August 22, 2022 5.0 I would say this product is a solid 8/10. I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements. Pros I love being able to utilize application management copying schedules, monitor agent views, and the efficiency this product gives my team and I. The product took a little to get used too but after working it for a week, i was very knowledgeable and understood most of the systems. Cons I really wish that we can add a feature to copy scheduled activities without going in to application management. If we could 'right click' and see copy where insert and schedule history is and then just copy to whoever's schedule under agent schedules. Review Source JF Jackie F. Medical Interpreter Staffing and Recruiting Used the software for: 2+ years ### "The Importance of Calabrio ONE" May 20, 2024 5.0 Pros Easy to use and navigate. I never encounter the website being down for maintenance issue. Cons Sometimes the loading of schedule take a bit longer than usual Review Source TE Tichelle E. Case Manager Pharmaceuticals Used the software for: 2+ years ### "Calabrio One" May 20, 2024 5.0 Pros I am able to view my schedule and review my calls. Cons I do not have any cons with Calabrio. It is very helpful. Review Source IK Irene K. Video Interpreter Translation and Localization Used the software for: 2+ years ### "Schedule Management" May 20, 2024 5.0 Pros I like the toggle feature that enables me to choose time off or overtime. Cons I am unable to cancel a request within 7 days. Review Source JH Janelle H. Client Success Specialist Financial Services Used the software for: Less than 6 months ### "Good service" May 20, 2024 5.0 Pros I like how clean it looks and you can do everything in one space Cons quick rejections for PTO. When you trade schedule with coworker cant switch it back Review Source DW Desiree W. Account Manager Financial Services Used the software for: 6-12 months ### "Calabrio One" May 20, 2024 5.0 Pros Its easy to use easy to keep up with and lets me know my individual statistics Cons Don't have anything I dislike at all that i can say Review Source MD Molly D. Insurance Underwriter Automotive Used the software for: 2+ years ### "Fantastic for your Business" April 9, 2024 4.0 I am satisfied with this and I would recommend it to other people. Pros Ease of Access has been incredibly well kept and manageable. Cons I still feel like it is too 'order of operations' heavy and doesn't feel as smooth as it could. Review Source rF ruth F. medical interpreter Medical Practice Used the software for: 1-2 years ### "Great Reminder" May 20, 2024 5.0 Its exceptional, I love it for work schedules. Pros That I am able to view my work schedule here every day. It is very easy to use. Cons everything is great. haven't had any problems yet. Review Source TL Tiffany L. Resolution Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of work" May 20, 2024 4.0 Pros Extremely easy to monitor working hours, and breaks. I love that it blinks before a change in schedule to remind you. Cons Glitches when trying to get time off approved. Review Source BD Brittany D. Retention Specialist Financial Services Used the software for: Less than 6 months ### "Best Software" May 20, 2024 5.0 I believe it's the best software we've had yet! Pros I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or declines. It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence. Cons As of today, I have not had any complaints with this new system. 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