# Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews --- Calabrio ONE 4.5 (263) [View alternatives](https://www.capterra.com/p/110588/Calabrio-One-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Calabrio ONE Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SV Spencer V Business Service Center AgentBanking, 10,001+ employeesUsed the software for: More than 2 years. “I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance.“ April 16, 2024 HA Hassan A Customer service leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems.“ June 5, 2025 Adesanya A Salesforce Functional ConsultantInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it.“ July 1, 2023 LA Lisandra A Retention AgentFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just showing what you have today and not what you may have 6 months from now, makes planning a little difficult not have an idea on what my vacation hours will be in the future.“ May 20, 2024 KK Kaylee K Digital Branch OfficerBanking, 201 - 500 employeesUsed the software for: Less than 6 months. “You can have control of your own schedule, easy to request time off and I like the automated system so you know if your time is accepted quicker. “ May 20, 2024 Rakshith R Customer Service RepresentativeBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.“ May 20, 2024 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.“ May 20, 2024 GW Grace W Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.“ May 20, 2024 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander C. Telesales Supervisor Insurance Used the software for: Less than 6 months ### "Calabrio One - WFM , such a great tool!" January 20, 2021 5.0 Pros The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules. Cons It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process. Review Source VR Verified Reviewer Salesforce Functional Consultant Information Technology and Services Used the software for: 1-2 years ### "My Calabrio experience and recommendation" July 1, 2023 5.0 As a consultant, accurate time and attendance tracking is one of the most important feature for some businesses, while performance management, effective budgeting and forecasting, and efficient scheduling and resource allocation is at the top list of some business pain point. Pros I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it. Cons From my experience, one of the most usual difficullty are inabilty to navigate the interfcaec easily but after sometimes it becaomes easy, but the most important feature which need more improvemnet is the intergration og third party software with Calabrio. Review Source HM Hlengiwe M. Customer Sales Specialists Telecommunications Used the software for: 1-2 years ### "Calabrio One" May 20, 2024 3.0 Pros It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful. Cons Sometimes I do not get reminders and updates when my schedule is changed. Review Source VR Verified Reviewer Senior Team Manager Consumer Services Used the software for: 2+ years ### "5 years of using TeleOpti (both as an agent and as an operations manager)" April 12, 2024 5.0 Pros Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI. Cons What's missing is a "select everyone on shift today" button Review Source VR Verified Reviewer Customer Service Representative Consumer Services Used the software for: 2+ years ### "my wfm app " April 15, 2024 5.0 Pros easy to use as it been used daily to monitor my schedule Review Source VR Verified Reviewer Technical Support Engineer Outsourcing/Offshoring Used the software for: 2+ years ### "Employee Review" May 20, 2024 5.0 Pros Easy to use and very handy since it has a mobile app that you can access off of your computer. Cons I don't have something that I don't like in Calabrio so far we're good with it. Review Source VR Verified Reviewer Financial Service Representative Financial Services Used the software for: 1-2 years ### "BETTER THAN WORKDAY" May 8, 2024 5.0 My overall experience is above average. Pros It's efficient and very user friendly. Loved the scheduling. Cons Navigation can be tricky sometimes. The navigation areas aren't clear. Review Source VR Verified Reviewer Assistant Director of Quality Assurance Higher Education Used the software for: 2+ years ### "Calabrio One QM" February 19, 2019 4.0 Pros What I like most about the Calabrio software is the ability to easily search, filter and find recorded calls. The web-based program offers multiple options for search criteria, which allows for various ways find results. This allows agents, qa specialists and management to quickly and efficiently locate recordings and evaluations. Cons What I like the least with the Calabrio software would be in the Reporting structure. My team would greatly benefit for more functionality when it comes to the Reporting feature. Typically, we run reports directly from the recorded calls or by evaluations completed. The Reporting feature in 9.5 does not allow for all reports to be run in a way that is valuable to our department. Review Source JW John W. Operations Manager Automotive Used the software for: 2+ years ### "Optimizing operations with Calabrio 1" March 20, 2019 5.0 We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting. Pros Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated. Cons Some of the back end configuration is not as straight forward and intuitive as I would like. Review Source Cristal L. Customer Experience Specialist Consumer Services Used the software for: 1-2 years ### "It works, just not good" May 11, 2019 1.0 Pros The thing I like most is that it was a WFM tool Cons Everything, it was slow, not user friendly, and overall myself and many others found problem after problem. The only thing that got me through using it is that it worked. Review Source AM Aida M. Interpreter Translation and Localization Used the software for: 1-2 years ### "I'm the employee. " May 20, 2024 5.0 I am still learning so no issues for now. I like Calabrio One. Pros This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture. Cons Sometimes is to much to remember when doing trades or changing schedule. Review Source PE Patricia E. Social Services Program Supervisor Government Administration Used the software for: 6-12 months ### "Calabrio is a Game Changer" March 13, 2024 4.0 We were previously using the on-premise version of the product. Last year, we switched to the cloud version. Our migration was mostly easy. We did have to manually enter a lot of information, which was time consuming, but that doesn't change how much I love the features of Calabrio. We have the ability to see what our agents and quickly make real time adjustments. Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem, they have a lot of ways to help you solve it, and they're employees are genuinely enthusiastic about the product. That alone should tell anyone how good it is. Pros Running a scheduler and making sure we have optimum coverage is so easy, and if we make a mistake with the schedule, it's easy to fix. Cons I wish the reports were more robust. Analytics seems like a great product, but it's not easy for the novice user to catch on to. Reason for choosing Calabrio ONE I've been in this role since 2017 and we've used a version of Calabrio since then. I'm unsure if alternatives were considered. Review Source aS anthony S. call center agent Consumer Services Used the software for: 1-2 years ### "Calabrio best thing in the world " May 20, 2024 5.0 If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner Pros what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner Cons I don't have too much to say I don't like all features Review Source RB Ron B. Customer Care Advisor Pharmaceuticals Used the software for: 2+ years ### "Calabrio ONE Best Bang for your Buck" May 20, 2024 5.0 Overall, Calabrio is the best in scheduling technology. Pros Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days. Cons I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent. Review Source lA luberta A. elite specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "calabrio one 5/20/24" May 20, 2024 4.0 it is good. i have barely had any issues with calabrio one. Pros the ease of the layout of the schedule and for requesting time off. Cons that it does not show enough of information on available hours for paid time off. Review Source CM Chanelle M. Sales and Customer Service Agent Consumer Services Used the software for: 2+ years ### "Chanelle's Review" May 20, 2024 5.0 It's been good, I have been using it for 3 years and it's easy to use. Pros It's easy to use and I can change the days off on my own. Cons That I cannot choose the time that I take break and lunch. Review Source KM Kirsten M. CSA Government Relations Used the software for: 2+ years ### "Calabrio Review" May 20, 2024 5.0 Pros What I love most about Calabrio is the 5 minute early reminders before a break! Cons I don't really have any complaints about it. Review Source WS Wanda S. Advisor Airlines/Aviation Used the software for: 2+ years ### "Easy to use" May 20, 2024 5.0 Exceptional, However there is a room for improvement which is to add more options Pros Simplicity is what makes Calabrio one the best. Cons Features are limited a bit and if more options and activities can be added Review Source TT Tracy T. Advanced Customer Care Retail Used the software for: 2+ years ### "Scheduling" May 20, 2024 5.0 Pros Calabrio keeps time organized and easy to use. Cons All schedules are not visible, which makes it difficult to see if another agent is working. Review Source bM bridgette M. tech agent Telecommunications Used the software for: 2+ years ### "review calabrio" May 20, 2024 5.0 great I love it and it is perfect and easy to access Pros schedule change and being able to see my schedule Cons System issues like freezing and my schedule not loading Review Source PP Pololani P. Student Services Associate E-Learning Used the software for: 6-12 months ### "A Calabrio Review" January 19, 2023 5.0 I enjoy using this software because it is so easy to use and everything is in one place. Pros I like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows who is all logged in and it also shows your adherence. I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. I also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place. Cons I don't have anything to complain about with this software. I think it is user friendly and very helpful. Review Source MD Molly D. Insurance Underwriter Automotive Used the software for: 2+ years ### "Fantastic for your Business" April 9, 2024 4.0 I am satisfied with this and I would recommend it to other people. Pros Ease of Access has been incredibly well kept and manageable. Cons I still feel like it is too 'order of operations' heavy and doesn't feel as smooth as it could. Review Source rF ruth F. medical interpreter Medical Practice Used the software for: 1-2 years ### "Great Reminder" May 20, 2024 5.0 Its exceptional, I love it for work schedules. Pros That I am able to view my work schedule here every day. It is very easy to use. Cons everything is great. haven't had any problems yet. Review Source TL Tiffany L. Resolution Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of work" May 20, 2024 4.0 Pros Extremely easy to monitor working hours, and breaks. I love that it blinks before a change in schedule to remind you. Cons Glitches when trying to get time off approved. Review Source BD Brittany D. Retention Specialist Financial Services Used the software for: Less than 6 months ### "Best Software" May 20, 2024 5.0 I believe it's the best software we've had yet! Pros I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or declines. It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence. Cons As of today, I have not had any complaints with this new system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.