# Calabrio ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Calabrio ONE the right Call Center solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews

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Calabrio ONE

4.5 (263)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 20th, 2026

# Reviews of Calabrio ONE

Ease of use

4.6

Customer Service

4.5

## Pros and Cons in Reviews

KK

Kaylee K

Digital Branch OfficerBanking, 201 - 500 employeesUsed the software for: Less than 6 months.

“You can have control of your own schedule, easy to request time off and I like the automated system so you know if your time is accepted quicker. “

May 20, 2024

HA

Hassan A

Customer service leaderFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years.

“you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems.“

June 5, 2025

GW

Grace W

Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.“

May 20, 2024

LA

Lisandra A

Retention AgentFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just showing what you have today and not what you may have 6 months from now, makes planning a little difficult not have an idea on what my vacation hours will be in the future.“

May 20, 2024

KG

Katie G

RetentionStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years.

“What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to take time off“

May 20, 2024

Rakshith R

Customer Service RepresentativeBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.“

May 20, 2024

BD

Brittany D

Retention SpecialistFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or declines.“

May 20, 2024

GW

Grace W

Claims Status RepresentativeMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.“

May 20, 2024

## Showing most helpful reviews

Showing 1-25 of 263 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lynn K.  
Workforce Manager  
Automotive  
Used the software for: 2+ years

### "Great Company and employees!! "

March 13, 2024

5.0

Awesome experience with a 360 View of our customer using all of Calabrio’s tools .

Pros

Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.

Cons

None the tool Was very easy to Use and the support was good.

Review Source

EG

Ester G.  
Customer Support Representative  
Information Technology and Services  
Used the software for: 2+ years

### "Calabrio on the spotlight"

May 20, 2024

5.0

Pros

The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.

Cons

I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

Review Source

HM

Hlengiwe M.  
Customer Sales Specialists  
Telecommunications  
Used the software for: 1-2 years

### "Calabrio One"

May 20, 2024

3.0

Pros

It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.

Cons

Sometimes I do not get reminders and updates when my schedule is changed.

Review Source

aS

anthony S.  
call center agent  
Consumer Services  
Used the software for: 1-2 years

### "Calabrio best thing in the world "

May 20, 2024

5.0

If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner

Pros

what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner

Cons

I don't have too much to say I don't like all features

Review Source

LR

Lynn R.  
Compliance Specialist  
Government Administration  
Used the software for: 6-12 months

### "Employer user"

May 20, 2024

4.0

Pros

Seeing where I am supposed to be. It helps me manage my day.

Cons

That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.

Review Source

RS

Rabya S.  
Medical Interpreter  
Hospital & Health Care  
Used the software for: 2+ years

### "Experience with Calabrio"

May 20, 2024

5.0

Pros

User friendly. Accessible and easy.easy to navigate.

Cons

Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

Review Source

RB

Ron B.  
Customer Care Advisor  
Pharmaceuticals  
Used the software for: 2+ years

### "Calabrio ONE Best Bang for your Buck"

May 20, 2024

5.0

Overall, Calabrio is the best in scheduling technology.

Pros

Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days.

Cons

I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent.

Review Source

JC

Jernalyn C.  
Customer service Representative  
Consumer Services  
Used the software for: 2+ years

### "Feedback on my experience using calabrio"

May 22, 2024

4.0

Pros

Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all

Cons

since my access is limited only .Seeing my everyday adherance and

Review Source

BD

Beatriz D.  
Expert Em Interação  
Telecommunications  
Used the software for: 1-2 years

### "Review of Calabrio"

May 20, 2024

5.0

I like the platform, is very useful and makes my work more productive

Pros

I liked the ability to change days and times quickly

Cons

The interface of the android app is a bit difficult to use, to access the app and to make time changes

Review Source

DS

Dorothy S.  
Customer Service Representative  
Consumer Services  
Used the software for: 6-12 months

### "My experience with utilizing this Tool"

May 20, 2024

5.0

Pros

I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.

Cons

whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.

Review Source

WS

Wanda S.  
Advisor  
Airlines/Aviation  
Used the software for: 2+ years

### "Easy to use"

May 20, 2024

5.0

Exceptional, However there is a room for improvement which is to add more options

Pros

Simplicity is what makes Calabrio one the best.

Cons

Features are limited a bit and if more options and activities can be added

Review Source

lA

luberta A.  
elite specialist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "calabrio one 5/20/24"

May 20, 2024

4.0

it is good. i have barely had any issues with calabrio one.

Pros

the ease of the layout of the schedule and for requesting time off.

Cons

that it does not show enough of information on available hours for paid time off.

Review Source

IK

Irene K.  
Video Interpreter  
Translation and Localization  
Used the software for: 2+ years

### "Schedule Management"

May 20, 2024

5.0

Pros

I like the toggle feature that enables me to choose time off or overtime.

Cons

I am unable to cancel a request within 7 days.

Review Source

JH

Janelle H.  
Client Success Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Good service"

May 20, 2024

5.0

Pros

I like how clean it looks and you can do everything in one space

Cons

quick rejections for PTO. When you trade schedule with coworker cant switch it back

Review Source

MA

Marlon A.  
Risk Investigator  
Financial Services  
Used the software for: Less than 6 months

### "Caleb ONE!"

May 20, 2024

5.0

Enjoyable... interesting...quite engaging

Pros

Able to file docs and information and gets result of feedback almost instantaneous

Cons

Not much because the system is user friendly

Review Source

SG

Sue G.  
Customer Service Representative  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Calabrio One Review"

May 20, 2024

5.0

I love using Calabrio One. For the most part it functions well.

Pros

It is easy to navigate and very simple to understand.

Cons

It has glitches from time to time that prevent me from seeing my schedule.

Review Source

TL

Tiffany L.  
Resolution Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Ease of work"

May 20, 2024

4.0

Pros

Extremely easy to monitor working hours, and breaks. I love that it blinks before a change in schedule to remind you.

Cons

Glitches when trying to get time off approved.

Review Source

IC

IRERI C.  
INTERPRETER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awesome experience"

May 20, 2024

5.0

Pros

I love how easy it is tou use. The app is also really useful, I use it every day to stay on top of my work hours.

Cons

I would like OT options to update faster because I have to refresh the screen to update it.

Review Source

mW

mitchell W.  
Customer Service Consultant  
Automotive  
Used the software for: 6-12 months

### "Too AI automated"

May 20, 2024

2.0

Waste of time. AI includes my team as part of the wider team. Every time you try to book holiday it is constantly waitlisted resulting in me never being able to plan a holiday.

Pros

Nothing, doesn't help at all. Holiday system is controlled by AI which is a waste of time.

Cons

AI includes my team as part of the wider team. Every time you try to book holiday it is constantly waitlisted resulting in me never being able to plan a holiday.

Review Source

aL

arin L.  
healthcare representative  
Consumer Services  
Used the software for: 6-12 months

### "call4health "

May 20, 2024

5.0

Pros

how easy it is to access you weekly, daily, or monthly schedules

Cons

how long it takes to process requests any time off request seems to take a very long time to be processed

Review Source

ND

Nigel D.  
CSR  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great tool for keeping track of work schedule "

May 20, 2024

5.0

Pros

Easy to use service for tracking and time management at work.

Cons

no issues to speak of at this point.. everything I've needed it for works seamless throughout my day

Review Source

IM

Ivan M.  
Customer Expert  
Automotive  
Used the software for: 6-12 months

### "Calabrio Review"

May 20, 2024

4.0

Good, I like it, I think it is a good platform.

Pros

Easy to use, easy to understand. Not so complicated.

Cons

Some pages, I can not see others schedule so easy as I see mine.

Review Source

AY

Anna Y.  
Medical Interpreter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Newbie in a callcenter"

May 20, 2024

5.0

Very much it's a positive experience. I've got nothing to compare, though.

Pros

I like the simplicity and user-friendly interface. I like that you have everything you need right in front of your eyes without pushing any buttons.

Cons

I'd like to change the background colors.

Review Source

aD

april D.  
process associate  
Banking  
Used the software for: 6-12 months

### "calabriowow"

May 20, 2024

5.0

Pros

easy use and very easy access on it i like it

Cons

the color of it is giving me headaches s

Review Source

AM

Amber M.  
Retention agent  
Banking  
Used the software for: 6-12 months

### "BEST EVERRRR"

May 20, 2024

5.0

Pros

Very user friendly, modern look. Nice design

Cons

time to updated takes awhile, wfm does not updated daily

Review Source

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