# TotalMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TotalMD the right Medical Billing solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/110016/TotalMD/reviews --- TotalMD 4.4 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TotalMD Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews SP Stacy P Office Manager and Billing SpecialistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “User friendly, love that we can be at different facilities and be able to access. “ March 13, 2025 SP Stacy P Office Manager and Billing SpecialistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It is also challenging that once an invoice has been sent we cannot send a statement showing every claim and payment until the following month.“ March 13, 2025 JO Judy O Director of Billing and OperationsMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Their support team is very informative and hands on and always solves the issue at home.“ March 13, 2025 AS AMY S PresidentMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Software is down more than it is up, the software is extremely slow to use, you can't do multiple things at a time, the reporting system is very outdated, the customer support is a waste of time, they do not honor what they indicate they will do. “ May 11, 2021 JO Judy O Director of Billing and OperationsMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It is very useful and easy to work with.“ March 13, 2025 PB Patricia B OFFICE MANAGERMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor. “ April 12, 2021 JK Jonni K OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “The system is user friendly and easy to use.“ December 6, 2024 AS AMY S PresidentMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “There are way too many to list, the main points.“ May 11, 2021 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Laura G. Owner Accounting Used the software for: 2+ years ### "TotalMD has got me where I am today, a business owner!" August 12, 2019 4.0 TotalMD has given me the opportunity to grow my business, I have referred several people to them that have been frustrated with their systems, it truly helps us small business owners! I can work with ease, if there is an issue support is always helpful, which that in itself is a bonus, without a good support system you are left to fend for yourself and that never happens with TotalMD support. Pros The price, without the price of this software I might not be able to own my own billing company. I managed medical offices for years and implemented a lot of systems and this one is easy to use, when I had employees they could use it with ease. When you are a billing service you have several different clients and the fact that I do not get billed for each client makes it so that I can actually have my own billing company, TotalMD gives us that chance to grow, even after I grew I stayed with them because I could not see where any system could be better, I have had several Software companies try to lure me away but that will never happen! Cons The reporting, it has improved a lot from when I first started with them years ago but there is room for improvement still. Reason for choosing TotalMD Price, ease of using product and support! Really when you have those 3 that are all great why would you ever want to change! A lot of times you are lucky if you get 2 out of the 3, with TotalMD I have all 3 so as long as it stays that way I will not be looking anywhere else! Review Source SS Sara S. owner/Billing Specialisr Hospital & Health Care Used the software for: 2+ years ### "TotalMD Review" June 13, 2019 5.0 I have been with TotalMD since 2008 so as they have grown and added features I have been able to grow with them. I miss the youtube videos on the new features or highlighted features they always gave me ideas and another way to consider how we did things. Pros I like the ease of use this software has. The reason I purchased this software was because it was so close to the Medisoft software I was using at my current job but had the added feature of if I made a mistake in payment or data entry I could easily delete what I had done rather than having to do extra data entry to reverse my accounting mistake. I also love the support team they are always very helpful and knowledgeable. Cons Not being able to easily make changes to reports needed for a specific office or provider. The other item is the hours technical support is available as I am on CST and they are on MST/PST time depending on daylight saving time. I wish the office messenger worked across the board no matter what provider I am signed into, being a billing service this feature would be really helpful as internal messaging system but it doesn't work for us because we have so many providers. Reason for choosing TotalMD At the time the price was affordable and the basic plan fit my needs. Review Source Response from DentiMax June 20, 2019 Hi Sarah, Thank you so much for your review! We are thrilled that you are enjoying the software and the support you receive. We appreciate your feedback and we'll share it with the team. We do plan on continuing to provide helpful content, so it's great to know you enjoy the videos! Sincerely, Shayna Beasley, TotalMD AS AMY S. President Medical Practice Used the software for: Less than 6 months ### "Run! Do NOT Purchase, you will regret it!" May 11, 2021 1.0 Worst software on the market for billing! We will not accept any clients who use this software in the future. Pros I like the aspect of being able to print into PDF the CMS1500 forms. The only thing I can say positive about this software. We are a billing company that bills for Rehabilitation Practices, and this is the worst software on the market that we have seen so far! Cons There are way too many to list, the main points. Software is down more than it is up, the software is extremely slow to use, you can't do multiple things at a time, the reporting system is very outdated, the customer support is a waste of time, they do not honor what they indicate they will do. Each CPT code is on a separate line in the ledger. The reports do not give the same information and it doesn't allow you to track the data you need to follow up on claims. It is not a web page software, even though they advertise that it is, it is a remote into their computer. I would run from this software, we will not accept any clients who use this software and we are no longer using it for current billings, only the cleanup on this account. Review Source Response from DentiMax June 28, 2021 We appreciate the comments and feedback. Even when we don't agree, we take all feedback as a way to reevaluate and see how to make our product better. We realized you were used to a software that did things differently than TotalMD, but we did our best to listen to you and meet your desires. Our software is cloud-based and can be used from any computer with access to the Internet. We do not claim to be browser-based. We feel our software is a perfect fit for billing services. Since a good portion of our users are billing services, we have based a lot our features off of their feedback, and will continue to do so. SG SHERRY G. BILLING MANAGER Insurance Used the software for: 2+ years ### "This is definitely the best Medical Billing Software" September 12, 2019 5.0 Total MD has been a very pleasant experience for me. This is not a software to get just because it is affordable. This is literally the best out there. Medical Billing is an awesome profession, and you want to start out with the best. You don't want to waste time going through different companies. Trust me, I did. I lost a lot of money on two systems that was supposed to be far superior and cost way more and it was a nightmare trying to use them. I have been with Total MD for years and I cannot imagine using something else. Pros The software is very easy to use. You do not have to jump around all over the place just to get all of the patient information, it is right in front of you. The patient info is also very easy to put in. My favorite thing is definitely the reports. I can get any report that I have ever needed, and I have had many customized and my doctors love the reports that I am able to give them. Charges super easy to enter. Just an easy system to do billing on. Cons I guess what I like least would be, although the reports are customizable by calling a support rep, I wish they were easier for the customer to customize without having help from support. Review Source Response from DentiMax September 13, 2019 Hi Sherry, Thank you so much for your review! We're glad you're enjoying TotalMD. We appreciate your feedback about reports. We will give that feedback to our product team. Thanks again! RF Robin F. Office Manager Medical Practice Used the software for: 2+ years ### "Long time use review" July 12, 2022 5.0 Pros Everything - especially report builder Cons None Reason for choosing TotalMD I can unequivocally give TotalMD five star ratings for value, functionality and customer service. The program is technically brilliant with it's intuitive ease of use and screen layout. In addition, it is loaded with advance features that makes our office function efficiently. The custom reports have been invaluable to our practice with the ability to easily extract any data that we can think of. And finally the technical support is great! Unlike many companies now days, their tech support is a real person (in the United States), easily reachable with expert knowledge. 5 stars all the way around! Review Source CR Cecilia R. FNP Medical Practice Used the software for: Less than 6 months ### "Made in the USA" December 31, 2021 5.0 Pros Made in the USA, operated in the USA. I can customize things they way I like it, and the system is not co complicated that I can tweek things myself as I go. Customer service is more that willing to help and always offers a solution. Cons I have no complaints so far, everything I have been frustrated about has been operator error, and there are some features that I thought would be useful but are not featured in the software, but they were never promised to me. I look forward to EHR updates, as this portion of the software package as I understand is in its toddler-early childhood years, but has so much potential to grow. Reason for choosing TotalMD AMS was a close runner up, their EHR was much more developed than TotalMD, but Total MD was light years ahead with their billing/practice management software. I decided I could compromise and take the time to tailor the EHR to my taste but couldn't afford to compromise on collecting. It took me about a month or so to get the system to work for my medical charting, but it was basically painless. Review Source AN Ana N. RN, office manager Medical Practice Used the software for: 2+ years ### "Nothing bad to say about the software. It is an excellent product." April 4, 2018 5.0 Very easy to learn and use. Fair price. Excellent tech support. Being able to use it from any computer, even when I was abroad. Pros Very easy to learn (we are all women in the mid 50's, some with little comp experience). Switched from Medisoft in 2015, and a couple of weeks later, we were asking ourselves, why didn't we do the change 5 years before. It makes insurance and patient billing extremely quick and accurate. The tech support in AZ is great, and they all have the patience of monks. We have to call maybe twice a year now with questions, since they are no glitches. I love the fact that we can get access to it from every computer. Also, we will be signing for EMR with TotalMD (after previously checking other software), and I have no doubt that it will be as easy to work and as well supported as the billing part. Cons Sometimes the wait time when we call tech support, however once they are in the line, we have their undivided attention until the problem is solved. Review Source ES Elizabeth S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Thankful" August 7, 2020 5.0 They have been a real life saver. My last program was discontinued and I was panicking because of my lack of knowledge of computers. They have been so helpful and very patient with me. Great bunch of people in all of the departments. Pros I do not even have a computer at home, so I am not familiar with how the really work. Most people say "If I can learn it you can". Well I really mean it. Cons I wish the font was bigger. I also wish I could print out a simple patient list. Reason for choosing TotalMD Ease and price. We are a small company and the other companies were going to charge me the same price as everyone else no matter how many employees we have. I also went with Total MD because of their willingness to take the time and work with me. Review Source CR Cari R. Office Manager/Biller Hospital & Health Care Used the software for: 2+ years ### "Medical Software" March 12, 2021 5.0 Increased productivity due to the structure and constant attention to updating the system freeing my time up for quality customer service. Pros Total MD is easy to use and amend to fit your practice needs. Technical support is prompt and efficient in resolving any issues or modifications necessary. Support information is updated regularly with the industry changes. Customer support for training has always been available and of value. Cons Being a smaller entity and secondary to our practice closing in June of 2021 due to retirement for \[SENSITIVE CONTENT HIDDEN\], we have not utilized all the available features but definitely see the value and increased productivity that would be available to a practice, big or small. Review Source SH Scott H. CEO/President Medical Practice Used the software for: 2+ years ### "TotalMD gives our clients high-performance billing and practice management efficiency, challenging systems costing thousands more. " March 1, 2018 5.0 This software is "bullet-proof" as far as data corruption is concerned, from what we've observed over the years, in comparison to other systems we support (Medisoft, Lytec, et al.) However, as with any software, we always insist our clients make daily backups. Pros Reliability, ease-of-use, error-reduction capabilities and high-performance collection tools have been a few of the many reasons so many of our clients have switched from Medisoft, AltaPoint, Lytec, Chiro8000 and more over the years. As a dealer, we enjoy the easy setup and very low support requirements of this product line. Continuous additions to TotalMD's free video library provide a wealth of knowledge for users to get the most out of their system. Cons For larger offices (more than 20 providers) there is a slight lag of performance if older equipment (servers, routers, etc.) is used. We always recommend an evaluation of current systems before performing an installation. Review Source MW Mark W. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Review of TotalMD" February 8, 2021 5.0 Excellent product and service! Pros Ease of use of the software product and superior tech support. Whenever I have a question, someone is always available to help me resolve my issues. Cons No thing that I dislike. The software product is easy to use and customer service is excellent. Reason for choosing TotalMD NA Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Total success with TotalMD " October 17, 2023 5.0 Buena,es un buen software es muy intuitivo y practico de usar yo lo recomiendo bastante. Pros Me gusta bastante lo intuitivo y facil que es usarlo ya que ayuda a agilizar bastante cuando tratas de implementar el software en tu empresa,lo que lo hace una opcion ideal. Cons Tiene problemas de rendimiento dependiendo de en que equipo se use lo que significa que una empresa con hardware antiguo tendra algunos inconvenientes para el uso del programa aunque nada grave. Review Source KG Katherine G. Used the software for: ### "" December 21, 2012 5.0 We are a busy family practice group in Oregon. We purchased Total MD two years ago after years of working on an outdated billing system. The years we spent on the outdated program lingered due to the fact that all the other software we looked into had many problems, and poor ease of use. When I first downloaded the Total MD demo program, I was so excited to see that not only was this a very user friendly system, but I was able to self train just using the Demo! The program is also one of the best priced systems available. You have the option of purchasing the system, or doing monthly access contract that also frees up your staff from backups and IT work. That is all done by the Total MD staff. If you wonder then about the Total MD staff, I can tell you that they are great! You get a person on the phone immediately when you call, no waiting for call backs. They are always willing to train, answer questions, show you shortcuts, and assist in adding to the system things I find would help me in my work. We are doing scheduling, billing (electronic), and practice reports. Both in office and with login from remote. This allows you to work on weekends, or check your schedule from home if your snowed in. You and the doctor can also access patient information from other sites for on-call emergencies. In the two years we have had this system I have had no complaints. I love it. My staff also feels that Total MD is great and easy to use. Review Source TW Tami W. Used the software for: ### "" January 19, 2013 4.5 I'm an owner at Quick Claims Processing. We're an insurance billing service out of Florida. We have 45+ clients across the U.S. Our clients represent a wide range of specialties including General Medicine, Mental Health, Optometry, Chiropractic, Physical and Occupational Therapy, and more. The TotalMD software is easy to learn and easy to use. It supports the various coding requirements across specialties and across a wide range of insurers. It’s a full featured application and the screens are customizable to meet specific needs. The reporting section is very nice - as you can design your own reports or modify existing reports fairly easily. The quality and expertise of the people at TotalMD is what sealed the deal for us. We’re a small company and we wanted a software vendor who would act and feel like a partner to us. The folks at TotalMD are accessible and focused on customer satisfaction. They ask for our input, listen to our ideas, and incorporate suggestions where possible. As a customer of theirs, we feel like we have a voice in the direction of the software. That doesn’t happen with the big vendors! We’ve been using the TotalMD software for about 4 years now, and we’re very happy with our decision. We’d highly recommend them. Review Source CA Cynthia A. Used the software for: ### "" January 10, 2013 5.0 We started using TotalMD in May of 2008. We had been using Lytec for several years previously and were looking for a better and preferably less expensive option. With TotalMD we got both! Not only is the software much easier to use but it also offers more functionality for our office. We also got a much better deal than what we were paying with Lytec. We decided to go with the online version which ended up being perfect for us. This allowed me to not only work from the office but I could also work from home when necessary. In addition, when things started getting busy I was able to have my sister help from her home in another state. I also need to mention the amazing support. I can call and speak to someone who will help me right then and there. I don’t have to leave messages and wait for a call back or anything like that. The immediate help I receive is great. I feel like they really care about me as a customer. The pricing, support and features of TotalMD create a package that cannot be beat. Give them a try and I think you’ll be as thrilled as I am. Review Source BW Barry W. Billing Manager Financial Services Used the software for: 2+ years ### "Billing Service review of TotalMD" June 4, 2015 4.5 Pros The product supports all our needs as a Billing Service, and the vendor is very responsive to our requests for Support and Product Improvement Cons The product doesn't support electronic Secondary claims; first level Support is not suited to our needs (but second level Support is excellent!) Review Source AK Arliene K. Used the software for: ### "" December 19, 2012 5.0 I own a small medical billing service and when I was looking to change from a previous software program I discovered TotalMD. From a technical perspective, I like the simplicity, ease-of-use, and functionality of the software. Rarely do I ever encounter database errors like I used to with the other program. From a support perspective, they have wonderful technical support. They don't leave you hanging, and they spend quality time on each issue whether it is true support or training. I highly recommend this software. Review Source JM Joleen M. Used the software for: ### "" December 20, 2012 5.0 If there were more stars below for me to be able to give more than a 5 Star rating I certainly would. I can't emphasize enough what a great company this is to work with and what a great product they offer to the medical field, (and at reasonable cost!) The ease of implimentation, the ease of training current or new employees on this software, the organizational skills it allows us and the time saving simplification to our billing department has been a 3 fold improvement to our office. Top that off with Total MD's supurb customer service and product support. You just can't go wrong in purchasing this product and working with their great team! Review Source DB Darlene B. Office Manager Medical Practice Used the software for: Less than 6 months ### "Office Manage" December 6, 2016 4.0 Since we started using this software our patient charting time has decreased making our physicians schedules lighter. It is more efficient for the physicians to chart on their own vs using a company when it comes it for billing there are less errors. We were able to add more patients to our daily schedule. Very user friendly. Efficient and great features. Review Source JB Jackie B. Group Administrator Hospital & Health Care Used the software for: Less than 6 months ### "AWESOME!!!!" August 5, 2016 5.0 All support needed has been taken care of within a timely manner and expertise. All staff are very courteous and professional. Pros Claims are virtually easy to process Review Source KO Kathy O. Used the software for: ### "" January 21, 2013 4.5 We are a gastroenterology practice looking for a more user friendly practice management software in 2011. We were previously using another program which was not windows based. Now, we are using TotalMD version 2011. I think that TotalMD has excellent support. We have always received the help that we needed with any issue. We are totally satisfied. Review Source NW Naomi W. Medical Practice Used the software for: ### "Total MD Review" June 17, 2014 3.0 Pros I like the ease of making appointments. Cons I dislike the inability to make reports on my own. When I need to make a report, I don't have time to deal with support Review Source SP Stacy P. Office Manager and Billing Specialist Mental Health Care Used the software for: 2+ years ### "Easy To Use!" March 13, 2025 5.0 Very positive! No concerns and plan on continuing to use TotalMD. Pros Easy to use! User friendly, love that we can be at different facilities and be able to access. Love that we can access the database at any time! Cons It has to be installed on a computer so we cannot log in from any computer. It would also be amazing if we could log in on a macbook. I would also love a feature where I could print off a claim history for a client - like a zero statement but with all claims, even those we are waiting on remittance for. It is also challenging that once an invoice has been sent we cannot send a statement showing every claim and payment until the following month. Review Source JO Judy O. Director of Billing and Operations Medical Practice Used the software for: 2+ years ### "Awesome Sauce" March 13, 2025 5.0 My experience with TotalMD has been nothing short of extraordinary. Their support team is very informative and hands on and always solves the issue at home. Pros The ease of the application. It is very useful and easy to work with. Cons It needs to have a better reporting system. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing TotalMD System was very easy to use, and I love the overall setup. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) They were too expensive and never advised of price increases. Review Source lH lauren H. Business Manager Medical Practice Used the software for: 2+ years ### "Total MD=amazing" February 20, 2025 5.0 my overall experience with total md is that they are an excellent resource for our practice Pros their fast service is what i like most about total md Cons there is not anything i do not like about toal md Alternatives considered [CareTracker Practice Management](https://www.capterra.com/p/150294/CareTracker/) Reason for choosing TotalMD Total MD was much easier to navigate than other alternatives Review Source Talk to a Capterra advisor for free and get results within 15 minutes.