# BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BlueFolder the right Preventive Maintenance solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of BlueFolder Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track.“ February 17, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary.“ February 17, 2026 RG Randy G AVP - Systems AdministratorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “For basic ticketing system needs, it does exceptionally well, and I could see service shops and small IT departments benefiting from it; however, without investments into some basic updates, it's hard to recommend to anybody looking for a ticketing system.“ May 28, 2025 Tiffany S Database administratorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “So far I have found it to be complex in setup and configuration“ December 19, 2024 HH Heather H Project manager Facility MaintenanceFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “place It easily provides a way for clients to request service and keep all the projects and notes in one place. “ May 8, 2024 MW Marie W OwnerSemiconductors, 11 - 50 employeesUsed the software for: More than 2 years. “A little pricey lately“ September 18, 2024 Ramou B Advertisement and marketingCapital Markets, Self-employedUsed the software for: I used a free trial. “Entering data is simple, and I can easily send alerts and announcements to our team members across to Keep up the great work“ December 19, 2024 BF Brad F Facilities ManagerFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It is kind of difficult to locate settings sometimes and I have to dig a little to find what I am looking for.“ September 6, 2023 ## Showing most helpful reviews Showing 1-25 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramou B. Advertisement and marketing Capital Markets Used the software for: I used a free trial ### "Bluefolder review" December 19, 2024 5.0 My experience with BlueFolder has been amazing. It's really easy to use, and I can quickly search for and track work requests. Entering data is simple, and I can easily send alerts and announcements to our team members across to Keep up the great work Pros What i like most is the demo and the free trial, which gives me more courage and confidence to used the sorftware Cons It helps me in customer management and mobile access Review Source mM malinda M. Service Manager Facilities Services Used the software for: 6-12 months ### "I finally found the software I've been looking for!" May 23, 2024 5.0 Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request. Pros The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome. Cons The only thing lacking is the Map function. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BlueFolder We are a commercial HVAC company, and we needed assistance with a special request that none of the other companies could fulfill during the trial. I informed Matt about a certain feature that I didn't like, and he promptly made the necessary changes to accommodate our needs. Matt dedicated time to work with me during the trial, which was crucial for ensuring that it would meet our team's requirements. Additionally, there was no yearly contract or special terms, and they exceeded our expectations. It was a pleasure to work with people who didn't make us feel like we were bothering them. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) ComputerEase was very expensive, and their customer service was horrible. If you need any training after the purchase date or require special customization, be prepared to write a large check. Getting help was like pulling teeth! Review Source DV David V. Office Manager Construction Used the software for: 2+ years ### "Good tool but expensive" August 31, 2022 4.0 Overall it serves us well, but the increasing costs might drive us to look at other options. Pros Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have. Cons Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Reason for choosing BlueFolder At the time the other products didn't have functions for scheduled preventative maintenance. Review Source DD Danielle D. OFFICE ASSISTANT Industrial Automation Used the software for: Less than 6 months ### "Great Program for Office and Field." April 26, 2024 5.0 I enjoy every aspect of this system. I am able to allow access to the customers when we get the system built and they will be able to see their information and also to make service calls. Pros The set up of Blue folder took minutes. I sent the information to them and they loaded it up. Everything is easy to figure out and easy to find. Cons When you delete something I have not been able to see if it is gone gone or if it is retrievable. There could be a person that accidently deletes information by clicking incorrectly and it may need to be brough back. Reason for choosing BlueFolder The ease of use, price and services provided Switched from [FTMaintenance Select](https://www.capterra.com/p/50771/FTMaintenance/) Ft had many upgrades to catch up and it was much slower. Our data entry could only enter 3 services a day. Review Source NM NeKesha M. Comptroller Medical Devices Used the software for: Less than 6 months ### "Great service software " April 21, 2024 5.0 10/10. The implantation was easy, the support is great, training was also wonderful. Pros The overall aesthetics. It’s easy on the easy and easy to work in Cons The syncing to Quickbooks, and no real way to keep inventory Alternatives considered [Legendary Supply Chain Platform](https://www.capterra.com/p/211506/Legendary-Supply-Chain-Platform/) Reason for choosing BlueFolder Pricing was better. The sales team made me feel more comfortable, and it was easy to work in. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Did serve us well, support was terrible. We had lots of work arounds to make it work for us. Review Source FC Franklin C. Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Simply The Best!" January 6, 2025 5.0 Your personal service and care for details had been OUTSTANDING! Everyone I have spoken with there from \[sensitive content hidden\] and \[sensitive content hidden\] they all have been there for me over and over and over! . I didn't have a say in picking out this product, but I am so glad our company did so. I can't begin to thank you all for your year of wonderful service and I am so looking forward to 2025. You all have given me the confidence with expanding what I can do, with providing my company with trouble shooting suggestions and support. I can do this because of your support. I could go one and on and on. But let me sum up Blue Folder software and your staff in two words Simply Beautiful, Simply Outstanding and The Best. Pros The Best. Uniquely Qualified. Wonderful Service. Over Extending. Remarkably Superior. Thank you. Thank you. Thank you. Cons Seriously! You Are Kidding Me Right! For me there are no cons. That was a funny joke though. LOL Review Source CE Chuck E. Support Services Analyst Higher Education Used the software for: 6-12 months ### "BlueFolder: Helpful but Lacking in Features" December 19, 2024 4.0 My experience has been ok with BlueFolder. It is good for start but no so perfect for advance work also align with features it offers the price is not justifiable. The mobile app also is not smooth so working during traveling is difficult. Pros I love how easy it is to customize it as per specific needs also the support is way more quicker than any other software in same category. It is very helpful and solve issues in no time. Cons I least like the interface of it which looks so outdate with no modernity in it also the features are as basic as interface with no advance reporting. Review Source KP Krunal P. Cybersecurity Analyst Information Technology and Services Used the software for: 2+ years ### "BlueFolder Excellent Asset Management" September 13, 2024 5.0 Pros BlueFolder holds a crucial role in tracking and managing all of our company assets. Not only equipment but vehicle tracking also. It provides reporting capabilities based on our needs to track and stay on top of inventory maintenance needs. Cons BlueFolder takes some time to implement within an organization and for the software capabilities to be fully apparent for users. It is important to have someone technically sound to incorporate the software within the company for maximum benefit. Review Source RJ Riley J. President Wholesale Used the software for: I used a free trial ### "Great for Task Management but Needs More Flexibility" December 17, 2024 5.0 BlueFolder has significantly improved our team's ability to manage and track tasks efficiently. The user-friendly design and responsive support make it a good choice for workflow management. However, more advanced customization and reporting features would make it an even stronger tool. Pros Streamlines task management and scheduling effectively. Reliable customer support with quick response times. Easy-to-use interface that requires minimal training. Cons Limited ability to customize features to fit specific business needs. Reporting tools can feel basic and lack depth. Pricing structure may not be ideal for smaller organizations. Review Source LA Leticia A. Analista Writing and Editing Used the software for: 1-2 years ### "service management software" December 16, 2024 5.0 Overall, BlueFolder is well-regarded for its effectiveness and customer-centric approach, although companies must weigh the cost and specific feature gaps against their needs. Pros Ease of use: The platform is intuitive and easy to set up, even for those without extensive technical experience. It is particularly praised for its work tracking and asset management features. Cons Implementation time: Initial implementation can take time, and users recommend having someone knowledgeable about the technology to maximize its benefits. Review Source JH James H. Prepress Supervisor-IT Specialist-Network Systems Printing Used the software for: I used a free trial ### "Choosing Bluefolder over the competition has a lot to do with the abilities to schedule preventative maintenance" December 12, 2024 4.0 Work order management works both at the office and remotely. Automating repeated work orders can help keep preemptive maintenance well organized. The history for work is easily found too, adding attachments is fairly straight forward. 
Customer support is very good, and they are prompt if needed. Pros Over all it works well for our use. The price point is a little higher than some competition, but it may be worth it. Cons BlueFolder is a good tool, but a bit pricey Review Source AR Asim R. Accountant Accounting Used the software for: Less than 6 months ### "Wonderful Experience" December 19, 2024 5.0 Generally it was an awesome experience it was fast and on point pretty much all the time Pros General experience and the interface is very easy. Cons Pretty much everything is great i guess, in the time I've used it. Review Source DO David O. Technician Telecommunications Used the software for: 2+ years ### "Implementing Bluefolder in a new business model" January 19, 2023 4.0 I have used it in some capacity for the past 6 years and am implementing it at a new company. I can use it to research previous troubles, schedule future call-outs/PM's, and it is exceptionally easy to document issues for future technician's to diagnose. Pros I am currently at a new position and using the current companies in-house dispatch/billing/maintenance software is not intuitive to the point where only a specialized personnel use it. I suggested implementing Bluefolder on a trial basis for a subset of our customer base. I had used it in a similar capacity at a previous company and enjoy how easy it is to find customer and equipment data - specifically previous notes and dispatched and contact information. Cons The map function needs a bit of work. Much of our equipment in the field lacks a street address or is inside of another company's main location, but not a the street address that they would use (read a chemical plant with an Admin building for the address, but equipment installed elsewhere within the plant). Location information needs at latitude/longitude option. Entering location information should come with a "Save and new" button like the equipment entering option.Sub-equipment as a standard option would be nice. Reason for choosing BlueFolder Familiarity Review Source DB Dustin B. Maintenance Technician Consumer Goods Used the software for: 6-12 months ### "Great Program/Service!" July 3, 2023 4.0 Its been very helpful with managing work tasks and repairs, its also allowed us to start a work order program here in our farcicalities. Pros Keep track of my daily tasks and installs on new equipment. Cons Not having a spare parts/Parts inventory per machine. Ex. we have (x) amount of (z), after service on machine would like to add that we used one of (z) to repair (x). Reason for choosing BlueFolder More features and better customer service. Review Source Carl L. Owner Information Technology and Services Used the software for: 2+ years ### "BlueFolder saved our company and allowed us to grow!" April 10, 2020 5.0 Additionally, BlueFolder's customer service was top-notch. Anytime we had a question, they had an immediate answer. Pros We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found BlueFolder. It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company. Cons We found no cons with the BlueFolder software. Review Source Response from Fullsteam April 24, 2020 Hi Carl, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team JC Judson C. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Electrical Contractor" August 28, 2022 5.0 Great Choice!! Pros Ease of use and customization! Cons We need a proposal tool, and to be able to move line item up/down Review Source CN Chris N. Owner Security and Investigations Used the software for: 2+ years ### "Solid system" August 24, 2022 5.0 Pros Bluefolder is easy to use and customize to our needs. We primarily use it to track our customers and service tickets. Cons There is nothing that comes to mind at this time Review Source Response from Fullsteam August 25, 2022 Hi Chris, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SM Savannah M. Service Coordinator Architecture & Planning Used the software for: 2+ years ### "All Weather" September 12, 2022 5.0 Great! Pros I love the visibility that BlueFolder provides for our open Service Requests. Cons I would like to drag and drop tickets to move the tech/dat its assigned to. Review Source PC Paula C. Service Manager Consumer Services Used the software for: 2+ years ### "BLUEFOLDER WILL HELP YOU GROW YOUR BUSINESS" April 6, 2017 5.0 We have been using BlueFolder for five years to schedule and manage a very, busy elevator service department. Without BlueFolder we would not have been able to grow our company by 50%, It allows us to provide the type of information that the technicians need in the field to do their job and the home office to manage all of the customers and equipment. The System has a lot of ways to customize the information specific to your company's needs. Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system. Pros The ease of data entry. The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing. This system has enabled our company's department to grow by 50%... Cons Would love to be able to link multiple data sets for custom reports. Review Source DK Dan K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great so far!" December 19, 2023 5.0 Pros Easy to configure and implement. The pricing was right. The BlueFolder team is easy to work with. Cons Maintenance contracts are not directly tied to the equipment covered. Review Source VB Valeria B. Administrative Assistant Graphic Design Used the software for: 6-12 months ### "Very easy software to use" August 29, 2022 5.0 Great experience! easy to use and work with. Pros Easy navigation between tabs and get access to all areas Cons I do like everything so I cant say anything here...lol Reason for choosing BlueFolder It has all we need in order to create orders and bill customers Review Source KH Keith H. Owner Furniture Used the software for: 2+ years ### "Helps with everyday business" August 28, 2022 5.0 It’s been very easy to handle Pros Everything is easy to use. Service order creation is a snap Cons At first the billing was not efficient for my type of billing. Review Source MM Maricel M. Service Manager Consumer Goods Used the software for: 6-12 months ### "Italkraft" January 19, 2022 5.0 It has make a difference in the way we run the service department as we can have more control. Pros Its easy to use and lets me stay organized in every way. Cons The reports that you can do should be more friendly to do and more customizable. Reason for choosing BlueFolder Easy to use Review Source JC Juan C. Consultant Computer Networking Used the software for: 2+ years ### "Work orders for IT" August 28, 2022 4.0 Use it everyday, very easy and useful Pros Easy to use. Cloud based. Available from anyware. Cons Customer portal too simple, needs more reporting options. Review Source BF Brad F. Facilities Manager Facilities Services Used the software for: Less than 6 months ### "Easy to use" September 6, 2023 5.0 Pros Blue Folder is fairly easy to use and I can train someone on it very quickly. Cons It is kind of difficult to locate settings sometimes and I have to dig a little to find what I am looking for. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.