# BlueFolder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BlueFolder the right Equipment Maintenance solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/109930/BlueFolder/reviews --- BlueFolder 4.7 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of BlueFolder Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track.“ February 17, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary.“ February 17, 2026 NIROB k It expertInternet, Self-employedUsed the software for: I used a free trial. “The dashboard is clean and organized, which makes job scheduling, work order tracking, and time tracking much easier.“ April 24, 2026 Tiffany S Database administratorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “So far I have found it to be complex in setup and configuration“ December 19, 2024 NIROB k It expertInternet, Self-employedUsed the software for: I used a free trial. “Maintenance management is one of its best features, especially for handling recurring service tasks and technician assignments.“ April 24, 2026 MW Marie W OwnerSemiconductors, 11 - 50 employeesUsed the software for: More than 2 years. “A little pricey lately“ September 18, 2024 RG Randy G AVP - Systems AdministratorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “For basic ticketing system needs, it does exceptionally well, and I could see service shops and small IT departments benefiting from it; however, without investments into some basic updates, it's hard to recommend to anybody looking for a ticketing system.“ May 28, 2025 BF Brad F Facilities ManagerFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It is kind of difficult to locate settings sometimes and I have to dig a little to find what I am looking for.“ September 6, 2023 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ramou B. Advertisement and marketing Capital Markets Used the software for: I used a free trial ### "Bluefolder review" December 19, 2024 5.0 My experience with has been amazing. It's really easy to use, and I can quickly search for and track work requests. Entering data is simple, and I can easily send alerts and announcements to our team members across to Keep up the great work Pros What i like most is the demo and the free trial, which gives me more courage and confidence to used the sorftware Cons It helps me in customer management and mobile access Review Source mM malinda M. Service Manager Facilities Services Used the software for: 6-12 months ### "I finally found the software I've been looking for!" May 23, 2024 5.0 Blue Folder is an excellent company that is dedicated to providing software that meets your specific needs. They are attentive and supportive throughout the process. The software is user-friendly and easy to navigate. It allows for easy addition of special fields, tracking of work orders, and generation of reports. I truly believe that the software setup couldn't be any easier. A big thank you to the team at Blue Folder! Matt and Paulina, thank you for your patience with navigating my request. Pros The Blue Folder Team, consisting of Matt and Paulina, listened and worked hard to provide me with everything I needed to make my HVAC service calls software great. I had tried multiple companies, but each one was lacking in some area. Whenever I asked for help, they would say it was a special request and would increase our monthly cost. However, Blue Folder never hesitated to make it work and fulfilled my requests without any additional charges. They are truly awesome. Cons The only thing lacking is the Map function. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing BlueFolder We are a commercial HVAC company, and we needed assistance with a special request that none of the other companies could fulfill during the trial. I informed Matt about a certain feature that I didn't like, and he promptly made the necessary changes to accommodate our needs. Matt dedicated time to work with me during the trial, which was crucial for ensuring that it would meet our team's requirements. Additionally, there was no yearly contract or special terms, and they exceeded our expectations. It was a pleasure to work with people who didn't make us feel like we were bothering them. Switched from [ComputerEase](https://www.capterra.com/p/8686/ComputerEase/) ComputerEase was very expensive, and their customer service was horrible. If you need any training after the purchase date or require special customization, be prepared to write a large check. Getting help was like pulling teeth! Review Source DV David V. Office Manager Construction Used the software for: 2+ years ### "Good tool but expensive" August 31, 2022 4.0 Overall it serves us well, but the increasing costs might drive us to look at other options. Pros Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have. Cons Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Reason for choosing BlueFolder At the time the other products didn't have functions for scheduled preventative maintenance. Review Source JK John K. V.P. Business Operations Construction Used the software for: Less than 6 months ### "Its not perfect but its pretty good, and I haven't found anything better " April 10, 2024 4.0 As the title says, it is not perfect, but its good. You don't have to change your whole business process like with say service titan. Pros its flexible, you can get it to do a lot with the way you set it up. the support team, and really everyone we have worked with has been helpful. they are actively working on it and seem to care about there customers. Cons it does not do a few things that seem obvious but they are working on them. Reason for choosing BlueFolder we had made a decision matrix to help us pick the software that would work best for us, but we never got to use it because was the only software that checked off most of the boxes, there was never a point to rate the other ones they just did not do what we needed, if you were short sighted and didnt actually care about costs or efficency and just upsaled everything the others would be fine i guess. Zoho would of required switching from quickbooks online, we thought about it and it may have worked good but we decided not to switch our accounting software so i did not dive to deep into Zoho, the others were built for the sleezy upsale HVAC companies. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) It does not work right. about 3% of the time it would not fail to send invoices to QuickBooks, but it would fail to correctly send invoices to QuickBooks, its essentially bad at math. it also does not send COS data to quickbooks correctly. the database seems to be a mess, and if you get more then like 4 days on a job they can start to take 5 or 10 minuets to load. The field worker side is ok but the back end is a train wreck. Review Source RE Ryan E. Accounting Manager Construction Used the software for: 6-12 months ### "A Quality Product that Improves our Buisness" April 10, 2024 4.0 Overall, the experience we've had with has been very positive and we look forward to continuing to utilize it as our primary job tracking software. The improvements that have been implemented already make me confident that the service will just continue to be stronger and stronger. Pros has been a significant upgrade from our previous job tracking system. It is easy to use, has a wide variety of functions that increase our productivity, and has a strong customer service department that listens to our feedback and takes suggestions seriously for added features and improvements. Cons The invoicing/payment system could use some improvements. There is not an option to customize the invoice forms, take multiple payments for an invoice, edit invoices after creation, and receive a payment for multiple invoices. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Service Fusion was not well liked by the office staff. It had many accounting issues and struggled with basic revenue recognition concepts. Invoices would not sync properly to QuickBooks, job numbers were ridiculous and it felt like customer support was lacking. Review Source NM NeKesha M. Comptroller Medical Devices Used the software for: Less than 6 months ### "Great service software " April 21, 2024 5.0 10/10. The implantation was easy, the support is great, training was also wonderful. Pros The overall aesthetics. It’s easy on the easy and easy to work in Cons The syncing to Quickbooks, and no real way to keep inventory Alternatives considered [Legendary Supply Chain Platform](https://www.capterra.com/p/211506/Legendary-Supply-Chain-Platform/) Reason for choosing BlueFolder Pricing was better. The sales team made me feel more comfortable, and it was easy to work in. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Did serve us well, support was terrible. We had lots of work arounds to make it work for us. Review Source KP Kelly P. Mobile Service Coordinator Automotive Used the software for: 1-2 years ### "An effective tool for your daily needs" September 2, 2022 5.0 Overall, we are very happy with the program. We are hoping for some future integration with our documentation. Pros I really like the ease of use and the implementation of the system was virtually seamless with the tech team from . The reports are very good for our needs. The technicians really like to use the desktop program and that what's most important. Cons The mobile app needs a lot of work. There is limited ability to print out equipment reports for single units. Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reason for choosing BlueFolder Cost, quick start up, easy data transfer, great people to work with... Switched from [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) The product was no longer suited to our growing needs. Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 2+ years ### "Bluefolder is the real "G" i like it" December 18, 2024 5.0 Overall... the platform is easy to use It is reliable and also fantastic Pros It keeps our clients in track of their daily duties It is simole to use It has amazing features It has amazing Customer support It makes it easy to track each maintenance project Cons There's nothing really wrong with it meets the expectations Review Source FC Franklin C. Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Simply The Best!" January 6, 2025 5.0 Your personal service and care for details had been OUTSTANDING! Everyone I have spoken with there from \[sensitive content hidden\] and \[sensitive content hidden\] they all have been there for me over and over and over! . I didn't have a say in picking out this product, but I am so glad our company did so. I can't begin to thank you all for your year of wonderful service and I am so looking forward to 2025. You all have given me the confidence with expanding what I can do, with providing my company with trouble shooting suggestions and support. I can do this because of your support. I could go one and on and on. But let me sum up Blue Folder software and your staff in two words Simply Beautiful, Simply Outstanding and The Best. Pros The Best. Uniquely Qualified. Wonderful Service. Over Extending. Remarkably Superior. Thank you. Thank you. Thank you. Cons Seriously! You Are Kidding Me Right! For me there are no cons. That was a funny joke though. LOL Review Source CE Chuck E. Support Services Analyst Higher Education Used the software for: 6-12 months ### "BlueFolder: Helpful but Lacking in Features" December 19, 2024 4.0 My experience has been ok with . It is good for start but no so perfect for advance work also align with features it offers the price is not justifiable. The mobile app also is not smooth so working during traveling is difficult. Pros I love how easy it is to customize it as per specific needs also the support is way more quicker than any other software in same category. It is very helpful and solve issues in no time. Cons I least like the interface of it which looks so outdate with no modernity in it also the features are as basic as interface with no advance reporting. Review Source LA Leticia A. Analista Writing and Editing Used the software for: 1-2 years ### "service management software" December 16, 2024 5.0 Overall, is well-regarded for its effectiveness and customer-centric approach, although companies must weigh the cost and specific feature gaps against their needs. Pros Ease of use: The platform is intuitive and easy to set up, even for those without extensive technical experience. It is particularly praised for its work tracking and asset management features. Cons Implementation time: Initial implementation can take time, and users recommend having someone knowledgeable about the technology to maximize its benefits. Review Source BM Brandon M. Account Manager Warehousing Used the software for: I used a free trial ### "Great features and easy to install" December 18, 2024 4.0 Easy to install the software and integrate it for all to use. Great for businesses that are starting and the seasoned ones/ Pros Allows you to create workorders so everyone has access to what is going on and they can stay on task. Cons New software that requireshadditional learning curve but not to much. Review Source AR Asim R. Accountant Accounting Used the software for: Less than 6 months ### "Wonderful Experience" December 19, 2024 5.0 Generally it was an awesome experience it was fast and on point pretty much all the time Pros General experience and the interface is very easy. Cons Pretty much everything is great i guess, in the time I've used it. Review Source HH Heather H. Project manager Facility Maintenance Facilities Services Used the software for: 2+ years ### "Makes my day easier" May 8, 2024 5.0 makes my job easier everyday. It allows for project tracking & invoicing & billing. place It easily provides a way for clients to request service and keep all the projects and notes in one place. This is much easier than having multiple emails/text messages/phone calls to keep track of. Pros It makes it easy to track each maintenance project. I also like that i can communicate directly through with the client and have the communication saved in the log for the work order Cons this is silly but I wish it would allow google to save the password. I really h ate typing it in every day Review Source DB Dustin B. Maintenance Technician Consumer Goods Used the software for: 6-12 months ### "Great Program/Service!" July 3, 2023 4.0 Its been very helpful with managing work tasks and repairs, its also allowed us to start a work order program here in our farcicalities. Pros Keep track of my daily tasks and installs on new equipment. Cons Not having a spare parts/Parts inventory per machine. Ex. we have (x) amount of (z), after service on machine would like to add that we used one of (z) to repair (x). Reason for choosing BlueFolder More features and better customer service. Review Source MD Matthew D. Business Administrator Construction Used the software for: 6-12 months ### "A work in progress" August 29, 2022 4.0 Decent so far. Excited to see new features that will come out. Pros The smart lists are super nice and help organize all the jobs. Cons Not mobile friendly. It would be nice to see pricing while adding items and then a total under the billing tab. Review Source LL Larry L. Operations Medical Devices Used the software for: 2+ years ### "Good Tool for the Money" August 28, 2022 4.0 Good responsive customer support. Low cost solution but may not be a good fit as our quality management system and installed base grow. Good starter option. Pros Tracks field service orders and sufficient custom fields to make it fit work flow Cons No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost. Reason for choosing BlueFolder Price & ease of deployment Review Source AL Andrew L. Service Coordinator Building Materials Used the software for: 6-12 months ### "BlueFolder Works Great" August 25, 2022 5.0 I love it. Pros Ease of Use. Nice to look at. Quality program. Cons At times, there seem to be too many clicks. Review Source Response from Fullsteam August 31, 2022 Hi Andrew, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SH Stephen H. President Construction Used the software for: 2+ years ### "Great Tool" April 10, 2020 4.0 I am very pleased with the overall experience with . Pros has been an essential tool to my service business. We use it to dispatch service techs, collect time, add material, generate work description, communicate drawings, track job progress and more. Cons We would like to customize the ticket number feature. We also would like to be able to create a private comment where the lead tech can not see it. Only the service manager. Reason for choosing BlueFolder Worked well at my last employer. Review Source Response from Fullsteam April 24, 2020 Thank you for your review of BlueFolder Stephen! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team AC Alba C. Owner Construction Used the software for: 2+ years ### "Great program " August 23, 2022 5.0 great Pros Easy to navigate thru and able to understand it without issues Cons not sure if i'm able to create Invoices for each order Reason for choosing BlueFolder I had previously worked with a company that used Blue Folder and liked working with it. Review Source Response from Fullsteam August 25, 2022 Hi Alba, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team SL Scot L. HelpDesk Mechanical or Industrial Engineering Used the software for: 2+ years ### "Blue Folder Rocks" August 28, 2022 5.0 Easy to use, inexpensive Pros Makes life easier for customers and our service techs Cons Mobile look could be better. Easier to use on mobile devices Review Source JK Justin K. President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HVAC/R Company " January 20, 2022 5.0 Love it! Pros It is a fairly simple product to use, all of our techs really enjoy how easy it is overall. Cons We don't use this product to bill our customers. Once a call is billed, we have to delete the work order or calls will get buried on the main page. Once a call is deleted you have to search for it and reopen the call to see it again. Not hard but it can be a pain at times. Review Source Response from Fullsteam January 21, 2022 Hi Justin, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team VR Verified Reviewer Security Guard Used the software for: 6-12 months ### "Excellent software with amazing customer service" April 16, 2018 5.0 Pros is very easy to use and available on multiple devices. The software has helped myself and the team stay organized and efficient. The structure is very simple to use but has plenty of features available. Cons The only thing I would like to see improved are more customizable report features available to either create or pull from. Review Source Pete H. President Used the software for: ### "Finally found software for our service business" January 21, 2012 5.0 Would recommend to any service company who would like a simple interface for both users of the company and for end-users submitting service requests. My technician who like many other technicians doesn't really like change, but liked this software immediately upon trying it. Pros Ease of use. We have tried other web-based service software providers and they just didn't fit our needs. For us it has to be easy to use or it won't get used and that is exactly what happened with the other software we tried. Now, we can enter a service request when someone calls our cell phone quickly and easily right from our Iphones. The new request is emailed automatically to the customer who can then track the progress of the request. I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity. Cons Would like to have the ability to do estimates in . I spoke with the salesperson and he said it will be available in the not to distant future-Hope so. Review Source LP Licette P. Supervisor Construction Used the software for: Less than 6 months ### "Starting" September 12, 2022 5.0 We are still entering the data to be able to use it. Pros The mobile App. I love it. And how friendly the software is. Cons That don't have the option to customize it more Reason for choosing BlueFolder Blue Folder create work order and is easy to use. Switched from [AyaNova](https://www.capterra.com/p/124563/AyaNova/) Don't have updates Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.