# BlueFolder Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of BlueFolder Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of BlueFolder Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/109930/BlueFolder --- # BlueFolder Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 18, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BlueFolder BlueFolder Overview: ### Key takeaways Insights from verified Capterra reviews BlueFolder is a field service management tool used by small businesses in construction, IT services, and facilities maintenance, with insights drawn from verified Capterra reviews over the past 2 years. It helps teams manage work orders, schedule technicians, and track service tasks. Users value its fast setup and calendar-based scheduling, but cite limited reporting and mobile app glitches. A new tabbed customer location interface was launched in early 2025. ### Our verdict It offers a simple way to manage service tasks and technician schedules—ideal for teams that want quick setup without a steep learning curve. The platform’s ease of use and responsive support are strong positives. However, limited customization and reporting may be drawbacks for businesses needing deeper analytics or mobile-first workflows. Overall rating Based on 92 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $100 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BlueFolder alternatives BlueFolder may not suit teams that need deeper reporting, modern mobile usability, or more flexible customization—especially if interface design or advanced analytics are top priorities. Highest Rated [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/109930/BlueFolder/alternatives/) ## BlueFolder's interface BlueFolder’s interface is clean and easy to navigate. You can quickly access work orders and technician schedules, especially through calendar views. While the layout supports fast task management, some users may find the visuals dated and mobile workflows less reliable. 2+ Marcela Gava Senior Content Analyst You’ll likely find the desktop interface straightforward for managing daily service tasks, with color-coded calendars and drag-and-drop scheduling that simplify technician coordination. However, expect slower workflows on mobile, where glitches and limited mapping features may disrupt field use. Ease of Use 4.7 (91) 4.7 Based on 91 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst BlueFolder’s calendar and scheduling features help teams stay organized and responsive, especially when coordinating with technicians and managing service tasks across locations. Overall, they offer visual clarity and reduce friction in daily workflows. Features 4.4 (80) 4.4 Based on 80 reviews These BlueFolder features were rated the highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Calendar management 4.0 (27) 27 reviewers rated this feature Track field technicians using color-coded calendars with real-time updates. The layout is clean and easy to navigate, and integration with Outlook, Google Calendar, and iCal simplifies scheduling. Work orders are easy to move, and contractor assignments flow directly through the calendar. Scheduling 3.7 (30) 30 reviewers rated this feature Assign technicians, track parts and service, and confirm pay with flexible scheduling tools. The interface supports multiple assignments and real-time updates, both in the field and office. Smart lists 0 reviewers rated this feature Customizable work order views with filters, column control, and user permissions. Advanced work order management 0 reviewers rated this feature Bulk-editing, multiple assignees, status color coding, and assignment tracking. Job costing 0 reviewers rated this feature Enables customers to submit work orders, view status, and track contract usage. Custom reports 0 reviewers rated this feature Helps track profitability for individual work orders and run profitability reports. Tabbed customer location interface 0 reviewers rated this feature Adds a tabbed layout to customer location pages, allowing faster access to work order history, equipment, and invoices without switching views. (January 2025) Invoice descriptions on templates 0 reviewers rated this feature Print and email invoice templates now include descriptions, improving clarity in customer communications. (January 2025) New calendar (beta) 0 reviewers rated this feature A redesigned calendar with drag-and-drop scheduling, daily/weekly views, double-booking warnings, and integrated search. (October 2024) Faster report and work order searches 0 reviewers rated this feature Improved backend performance for quicker access to reports and work orders, especially for large datasets. (July 2024) All key features (122) Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 80.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0.00% of 1 reviewers that rated this feature as important or highly important Bulk-editing, multiple assignees, status color coding, and assignment tracking. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 85.71% of 14 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Manage various aspects of appointments including booking, rescheduling, canceling 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 0% of 0 reviewers... Manage assets throughout their lifecycle to optimize profit 0% of 0 reviewers... Manage, prioritize and plan for capital expenses 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 33.33% of 3 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Track the list of items required to be billed/invoiced to clients 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 70.00% of 20 reviewers that rated this feature as important or highly important Track field technicians using color-coded calendars with real-time updates. The layout is clean and easy to navigate, and integration with Outlook, Google Calendar, and iCal simplifies scheduling. Work orders are easy to move, and contractor assignments flow directly through the calendar. 27 reviewers rated this feature Synchronize with other calendars to view mutual availability and schedules 100.00% of 12 reviewers that rated this feature as important or highly important An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 0.00% of 2 reviewers that rated this feature as important or highly important Designed to serve commercial properties 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 80.00% of 5 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 0% of 0 reviewers... Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Helps track profitability for individual work orders and run profitability reports. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 83.33% of 12 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 0% of 0 reviewers... A website or login for customers to access information 0% of 0 reviewers... Customize data fields to support various needs and use cases 66.67% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 0.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed 100.00% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Store and organize documents in a centralized system 0% of 0 reviewers... Electronically collect payments for goods or services 0% of 0 reviewers... Digitally sign online documents 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Assign working shifts or tasks to employees based on their availability 0% of 0 reviewers... Manage procedures that ensure organizational equipment remains in working condition 0% of 0 reviewers... Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed 0% of 0 reviewers... Track the location of specific equipment at all times 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Manage and track high-value assets including office equipment, furniture & more 0% of 0 reviewers... Manage the maintenance of building facilities 0% of 0 reviewers... Schedule facilities, such as athletic fields, venues, and convention centers based on their availability 0% of 0 reviewers... Improved backend performance for quicker access to reports and work orders, especially for large datasets. (July 2024) 0 reviewers rated this feature Store and access documents, forms, and photos in one centralized place 0% of 0 reviewers... Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history 0% of 0 reviewers... Primarily serving commercial or industrial locations needing electrical work 0% of 0 reviewers... Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork 0% of 0 reviewers... Designed to be used by kindergarten, primary, middle, and senior secondary schools. 0% of 0 reviewers... Store, manage and track all forms in a centralized location 0% of 0 reviewers... Automatically find mutually available meeting time slots across multiple calendars 0.00% of 1 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time 0% of 0 reviewers... Manage and track all disruptions and incidents 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0% of 0 reviewers... Print and email invoice templates now include descriptions, improving clarity in customer communications. (January 2025) 0 reviewers rated this feature Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 0% of 0 reviewers... Monitor the movement of one or more IT assets throughout the organization 0% of 0 reviewers... Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 0% of 0 reviewers... Enables customers to submit work orders, view status, and track contract usage. 0 reviewers rated this feature Manage and track all job information and associated tasks 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 0% of 0 reviewers... Track and visualize the status of an ongoing job and the time spent on tasks or projects 100.00% of 5 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 90.00% of 10 reviewers that rated this feature as important or highly important Process of planning, procuring and controlling material flows along with supplier evaluation and shipping 0% of 0 reviewers... Access software remotely via mobile devices 80.65% of 31 reviewers that rated this feature as important or highly important Capture signatures via mobile devices 0% of 0 reviewers... Manage and support multiple locations 0.00% of 1 reviewers that rated this feature as important or highly important A redesigned calendar with drag-and-drop scheduling, daily/weekly views, double-booking warnings, and integrated search. (October 2024) 0 reviewers rated this feature Book meetings and appointments through a website or digital platform 71.43% of 7 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer 0% of 0 reviewers... Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 75.00% of 16 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Integrates with QuickBooks 0% of 0 reviewers... Generate quotes or estimates for customers 50.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time 50.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 90.00% of 10 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 83.33% of 6 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 100.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 0% of 0 reviewers... For residential properties 0% of 0 reviewers... Process of planning, scheduling and executing the optimal and effective use of human capital across projects 0% of 0 reviewers... Allocate and manage resources, such as employees, equipment, facilities, and other assets 0% of 0 reviewers... Assign technicians, track parts and service, and confirm pay with flexible scheduling tools. The interface supports multiple assignments and real-time updates, both in the field and office. 30 reviewers rated this feature Online portal through which end users can access the system, manage tasks, or obtain information 77.78% of 9 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services 0% of 0 reviewers... Track work performed and resources used for past customers, sites, or assets 107.14% of 14 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution 100.00% of 4 reviewers that rated this feature as important or highly important Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0% of 0 reviewers... Customizable work order views with filters, column control, and user permissions. 0 reviewers rated this feature Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 0% of 0 reviewers... Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Adds a tabbed layout to customer location pages, allowing faster access to work order history, equipment, and invoices without switching views. (January 2025) 0 reviewers rated this feature Create, manage and track all task activities and progression 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 50.00% of 2 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 80.00% of 5 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Track the duration and expiration of warranty as well as any obligations under that warranty 0% of 0 reviewers... Create a new work order 111.11% of 9 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 100.00% of 21 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst BlueFolder’s calendar and scheduling features help teams stay organized and responsive, especially when coordinating with technicians and managing service tasks across locations. Overall, they offer visual clarity and reduce friction in daily workflows. Features 4.4 (80) 4.4 Based on 80 reviews ## Pricing Value for money 4.6 (74) BlueFolder does not publicly list its pricing details. Buyers must contact the vendor directly to receive a quote, since pricing scales with user count and feature access. To give you an idea of the market, most buyers we spoke to spend between $50 and $100 per month on this type of software. Free Trial [View pricing plan details](https://www.capterra.com/p/109930/BlueFolder/pricing/) Pro $100.00 Flat Rate,Per Month It includes: - Built-in Reports - Customer Management - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Quickbooks Integration - Signature Capture - Team Scheduling - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - 5 Recurring Jobs - 7 Smart Lists - 5 Custom Fields for Work Orders - 5 Custom Reports - Customer Portal at $50/month Pro Plus $210.00 Per User,Per Month It includes: - Built-in Reports - Customer Management - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Quickbooks Integration - Signature Capture - Team Scheduling - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - Customer Notifications - Customizable Dashboards - User Groups Enterprise $440.00 Per User,Per Month It includes: - Advanced Assignments - API - Built-in Reports - Bulk-Edit Work Orders - Contract Management - Customer Management - Customer Portal - Customizable Status Colors - Custom Print-Outs - Data Import/Export - Detailed Work Order Change Tracking - Email Support - Email/Text Notifications - Expense Tracking - File Attachments - Freshbooks Integration - Integrated Maps - Labor Tracking - Materials Tracking - Phone Support - Quickbooks Integration - Signature Capture - Team Scheduling - Unlimited Custom Fields for Customer Records - Unlimited Custom Fields for Work Orders - Unlimited Recurring Jobs - Unlimited Smart Lists - Webhooks - Work Order Comments - Work Order Job Costing - Work Orders Scheduling - Work Order Tracking - Xero Integration - Zapier Integration - Unlimited Custom Reports - Multiple Office Support - Customizable Notifications Value for money 4.6 (74) 4.6 Based on 74 reviews ## Integrations Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (87) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (87) 4.7 Based on 87 reviews ## User reviews Overall rating 4.7 Based on 92 reviews Filter by rating 5(63) 4(28) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PS Peter S. Backend developer Information Technology and Services ### "BlueFolder review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2026 it’s a very nice platform and it give me a much better experience, my money doesn’t go to waste. It help me a lot Pros What I like most of their support team, they are very responsive and helpful. The security and interface is top notch Cons Tho is was difficult to start with due to some technical features and the flows of some content. But it really work it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Saul L. Co-Chief Executive Officer Information Technology and Services ### "BlueFolder helps me keep all of my service jobs and field Work organized without spreadsheet chaos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2026 Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track. Pros I use BlueFolder to track customers requests for service, schedule jobs and keep a record of customer Work in one place so I don't have to juggle emails, notes and spreadsheets throughout the day. I primarily rely on it to assign Work orders and get updates from technicians without having to call them constantly or message them continually. Cons There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary. The interface can be a bit of an old thing in some respects which slows me down when I am busy. I also wish I could customize reports and work flows a bit more freely because I like to keep an eye on development. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jandy J. Office Everything Hospital & Health Care ### "VERY User-Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2025 I was new to the medical industry, but BlueFolder made it easy to settle right in and know the right things to ask. Pros It's very user friendly and I'm able to intuitively figure most stuff out. BlueFolder is perfect for our small company, but I can imagine it's great for any size. Cons Only thing I dislike is that the app is not the best - I just use the website. Considering that the site isn't really made for phone viewing, it's not the best option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA michael a. QSE TEAM MEMBER Utilities ### "Blue Folder Review July 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 27, 2025 Pros Easy to use. Easy to configure to suit our needs (Service Request Template) Updates / improvements are automatically actioned. Back up assistance is prompt and helpful. Overall experience is good Cons Not able to carry out a BLOCK DELETE of items would be my major issue. I appreciate you can make it discontinued - but this still leaves it on the system. As an example we have an ex-supplier with over a 1000 items we could delete We have two independent Blue Folder Systems and were not able to transfer blocks of data between the parent system to the child system as an example had to rebuild the client list - BF did assist with transferring some of the client data across but we should be able to export from one system and import into another system. Some limitations when updating costs in the item list - but it has improved over the years - we have many vendors and price changes at least twice a year for some of them. I export to an excel file - do the changes in the excel file - then import the changes. Item list needs a SORT field to make it easier to manipulate in excel - currently I use the manufacturer field with a code. It works but not the best solution, it is only in the last few years I have been able to do this, in the early days you could not import the manufacturer field after a change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Amy N. Service Operations Manager Information Technology and Services ### "Great Fit for Medium Size Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2025 Pros It is extremely flexible and easy to jump around to different sections. The Smart List are a great tool to have dynamic list that are custom and restricted views. Cons The system is limited on alerts and notifications when reviewing a customer. In addition, you can only select contacts from the customer. It would be nice to be able to select contacts from other customers (ie the contractor who installed it). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Randy G. AVP - Systems Administrator Banking ### "A decent simple ticketing system that lacks features needed for modern work." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 28, 2025 For basic ticketing system needs, it does exceptionally well, and I could see service shops and small IT departments benefiting from it; however, without investments into some basic updates, it's hard to recommend to anybody looking for a ticketing system. Pros Bluefolder is easy to setup and use, and the overall time to learn the product is very short. As a basic ticketing system, it performs very well. Cons The lack of features, integrations and basic security improvements you would expect in this day and age. The product lacks integration with most identity providers and lacks basic security options such as MFA. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing BlueFolder We actually switched from bluefolder to AutotaskPSA - which is way more than we need, but gets us features that Bluefolder lacked such as MFA and integration with RMM tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Christian D. Manager Medical Devices ### "Great Platform for Small & Medium Service Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2025 Overall, we've been happy with BlueFolder. It is a great tool for small and medium businesses to build out a field service platform. As organizations scale, like ours, it tends to give way towards a more comprehensive option. Pros For medium-sized businesses, it's a perfect solution - it has the core features that larger service management platforms have at a fraction of the price. The ability to manage equipment, contracts, and service tickets all in one place, across multiple customers, is exactly what we need. I also appreciate the ability for customization. Cons The reporting capabilities aren't as robust (and timely) as a larger service management platform, which I suppose is to be expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tim P. Manager of Sales and Operations Facilities Services ### "BlueFolder Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 So far, my experience with BlueFolder has been very nice. Pros What I like most about BlueFolder is how it helps me organize my business. Cons Haven't found any cons concerning BlueFolder yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Mehmed Oguz S. Research Assistant Higher Education ### "Maintenance management is straightforward with BlueFolder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 27, 2025 Pros Maintenance management is reduced to be a straightforward task with BlueFolder's features. Cons BlueFolder could be a more cost efffective maintenance solution for long term subscriptions. Switched from [CityReporter](https://www.capterra.com/p/148299/CityReporter/) [Reftab](https://www.capterra.com/p/136727/Reftab/) BlueFolder is a much more easier to use solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Franklin C. Administrator Business Supplies and Equipment ### "Simply The Best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2025 Your personal service and care for details had been OUTSTANDING! Everyone I have spoken with there from \[sensitive content hidden\] and \[sensitive content hidden\] they all have been there for me over and over and over! . I didn't have a say in picking out this product, but I am so glad our company did so. I can't begin to thank you all for your year of wonderful service and I am so looking forward to 2025. You all have given me the confidence with expanding what I can do, with providing my company with trouble shooting suggestions and support. I can do this because of your support. I could go one and on and on. But let me sum up Blue Folder software and your staff in two words Simply Beautiful, Simply Outstanding and The Best. Pros The Best. Uniquely Qualified. Wonderful Service. Over Extending. Remarkably Superior. Thank you. Thank you. Thank you. Cons Seriously! You Are Kidding Me Right! For me there are no cons. That was a funny joke though. LOL Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/109930/BlueFolder/reviews/) ## FAQs Yes. BlueFolder is a cloud-based field service management platform hosted on Microsoft Azure. It offers encrypted data storage and SSL-secured access for all accounts. Yes. BlueFolder provides a mobile app for iOS and Android devices. It allows technicians to manage work orders, attach photos, capture signatures, and update job status directly from the field using their mobile devices. BlueFolder doesn't list its pricing plans publicly, as pricing scales based on user count and feature access, with higher-tier plans offering advanced functionality. You’ll need to contact the vendor for a quote. Yes. Users can set up recurring jobs with detailed scheduling and automatic technician assignment. This helps reduce the need for manual tracking of repetitive service tasks. Yes. BlueFolder includes job costing tools that track labor, materials, and expenses per work order, helping teams monitor profitability over time. Yes. BlueFolder offers individual and team calendar views with filters, user groups, and multiple layout options including day, week, and month formats. Absolutely. Higher-tier plans include unlimited custom reports and dashboards, allowing users to tailor data views to their business needs. All data is encrypted in transit and at rest. BlueFolder uses Microsoft Azure’s infrastructure and includes access controls to manage user permissions. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from BlueFolder’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [Jobber vs BlueFolder](https://www.capterra.com/compare/109930-127994/BlueFolder-vs-Jobber) [FieldPulse vs BlueFolder](https://www.capterra.com/compare/109930-153475/BlueFolder-vs-FieldPulse)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)