# ServiceMax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceMax Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/107954/ServiceMax --- # ServiceMax Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceMax ## What is ServiceMax? PTC’s ServiceMax delivers cloud-based software to improve the productivity of complex, asset-centric field service. Modern and mobile, ServiceMax optimizes the entire field service delivery process, including work planning and scheduling, technician enablement, work order debriefing, installed base, entitlement, and parts management. This solution is ideal for companies with 50+ service technicians seeking to improve productivity and efficiency while accelerating growth and profitability. ## What is ServiceMax used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 2% Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceMax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ServiceMax.com&name=ServiceMax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceMax 4.3 (43) VS. [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $0.01 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (43) Ease Of Use 4.6 (1,773) Value For Money 3.8 (25) Value For Money 4.4 (1,599) Customer Service 4.1 (33) Customer Service 4.6 (1,679) ## ServiceMax alternatives Highest Rated [4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/107954/ServiceMax/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Creation 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create a new work order Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Electronic Signature 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents ServiceMax 99 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import, collect, and capture data from multiple sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digitally sign online documents Reminders sent via email Assign working shifts or tasks to employees based on their availability Store and access documents, forms, and photos in one centralized place System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Predict labor requirements based on past and present data/trends Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Capture signatures via mobile devices Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Arrange tasks based on the level of priority or urgency Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Track employee skills, competencies, training & qualifications Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Utilize third party services to cover unforeseen labor needs Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (41) 4.1 Based on 41 reviews ## Pricing Value for money 3.8 (25) Basic $0.01 Per User,Per Month Value for money 3.8 (25) 3.8 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (33) 4.1 Based on 33 reviews ## User reviews Overall rating 4.3 Based on 43 reviews Filter by rating 5(17) 4(20) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent Bianca M. Commissioning Documentation Engineer Electrical/Electronic Manufacturing ### "A great tool for long term quality work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 19, 2026 ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. Pros The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. Cons Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User System Engineer Medical Devices ### "Best Tool for Field service Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 30, 2025 I have a total of 3 years experience in Servicemax Pros Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. Cons Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Shelby G. QA & Environmental manager Pharmaceuticals ### "ServiceMax fair review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 3, 2023 Pros I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout. Cons We had multiple issues with the dispatch console which have led to periods of downtime Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brandon M. Project Manager Environmental Services ### "My Servicemax Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 14, 2022 Pros Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO. Cons I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL April L. Counselor/Assistant Project Director Hospital & Health Care ### "(Former User) ServiceMax will cost you more to access features." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 February 4, 2021 Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely. Pros Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform. Cons The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Vice President Computer Software ### "ServiceMax - Really? Isn't it Time to Give Up?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2020 It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. Pros \* I enjoyed using ServiceMax when they were backed by General Electric (GE). \* ServiceMax is compliant and works which is always a plus. Cons \* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. \* ServiceMax is clunky and moves at the pace of molasses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Greg B. Salesforce Owner ### "Ran the service business quite nicely" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 9, 2018 All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. Pros Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process. Cons The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MZ Mazen Z. Procurement Manager ### "Field Service is more productive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 7, 2018 its a must for servicing field customers in efficient way Pros give a strong control on your field activities, parts and services at the end this will make your customers more satisfied Cons need some feature improvement to link parts and availability to the user interface and provide an accurate status monitoring Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Casey P. Technical Manager / Software Quality Medical Devices ### "ServiceMax Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2018 I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. Pros Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic. Cons ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Project Manager and CRM system manager Medical Devices ### "Flexible and easy " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 August 12, 2018 All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax Pros The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org. Cons The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/107954/ServiceMax/reviews/) Popular comparisons [Fracttal One vs ServiceMax](https://www.capterra.com/compare/107954-159911/ServiceMax-vs-Fracttal) [ServiceTitan vs ServiceMax](https://www.capterra.com/compare/107954-150053/ServiceMax-vs-ServiceTitan)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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