# ConnectWise PSA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectWise PSA Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/107931/ConnectWise-Manage --- # ConnectWise PSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise PSA ## What is ConnectWise PSA? ConnectWise is the leading business operating system for IT service providers & consultants, MSPs, integrators & developers. Over 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. As a result, 2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. View the demo and learn how you can join them. ## What is ConnectWise PSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 277 user reviews Reviews sentiment Positive 79% Neutral 14% Negative 8% Pros & cons Extensive integration ecosystem Comprehensive project and ticket system Frequent performance slowdowns ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise PSA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ConnectWise PSA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise PSA 4.1 (277) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (269) Ease Of Use 4.0 (253) Value For Money 3.7 (207) Value For Money 3.9 (239) Customer Service 3.7 (234) Customer Service 3.9 (242) ## ConnectWise PSA alternatives [4.3 (200)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/107931/ConnectWise-Manage/alternatives/) ## FAQs about ConnectWise PSA Overview ### What problems does ConnectWise PSA solve? ConnectWise PSA solves scattered ticket ownership, missed SLA commitments, disconnected project and billing data, and manual dispatch or status updates by centralizing service boards, time tracking, workflows, and integrations. MSPs, IT help desks, dispatchers, project managers, and service leaders use it to coordinate technicians, automate triage, and maintain complete client histories. Answer based on 173 reviews Overview ### Which roles and teams benefit most from ConnectWise PSA? ConnectWise PSA is most used by managed IT leaders, service managers, engineers, and account teams that need to coordinate tickets, projects, billing, and client communication. Executives and owners use it for operational visibility and financial oversight, while project and office managers streamline workflows, resource planning, and service delivery. Answer based on 265 reviews Overview ### What company size and industries is ConnectWise PSA built for? ConnectWise PSA is built primarily for small businesses serving technology clients, with 87% of reviewers from small companies and 59% in Information Technology and Services. It serves managed service providers, cloud service providers, managed print, VOIP, and VARs, with additional adoption in Computer & Network Security at 9% and Computer Networking at 7%. Answer based on 277 reviews Features and Usability ### What are the key features of ConnectWise PSA? ConnectWise PSA includes core service desk tools like ticket management, service boards, time tracking, and billing and invoicing. Differentiating features include third-party integrations through its API, workflow automation, dispatch scheduling, client and asset tracking, and customizable dashboards and reports for managing support, projects, and finance in one system. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does ConnectWise PSA integrate with? ConnectWise PSA integrates with QuickBooks Online, IT Glue, QuoteWerks, ScalePad Lifecycle Manager, BrightGauge, Google Calendar, Auvik, and Bitdefender GravityZone. It also connects natively to ConnectWise Automate, ConnectWise ScreenConnect, ConnectWise CPQ, and ConnectWise RMM, with over 50 integrations spanning accounting, documentation, quoting, monitoring, and reporting. Answer based on 79 reviews Getting Started and Support ### How easy is it to onboard and train a team on ConnectWise PSA? ConnectWise PSA takes time to learn because of its depth, with onboarding usually faster for technicians handling tickets and slower for admins setting up workflows, billing, and integrations. Training is available through in-person sessions, live online training, webinars, documentation, and videos, though reviewers say some videos feel dated and hands-on guidance helps most. Answer based on 39 reviews Getting Started and Support ### What customer support options does ConnectWise PSA offer, and how do users rate the experience? ConnectWise PSA offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as mixed: many report helpful, quick assistance and easy access, while others cite inconsistent quality, weak first-line troubleshooting, slow escalations, and bug-related issues that can take months to resolve. Answer based on 38 reviews Ticket management ### How well does ConnectWise PSA handle ticket management? ConnectWise PSA handles ticket management well for many IT service teams, especially MSPs that need service boards, workflows, and clear accountability. It centralizes notes, contacts, agreements, and assignments in one place, but setup can feel confusing, search can be restrictive, and some ticket formatting or attachment tasks feel clunky. Answer based on 77 reviews ## Who uses ConnectWise PSA? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 118 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 118 reviews IT & Software Development 37% IT & Software Development 37% Administrative 15% Consulting 13% Marketing 8% Others 27% Top industries Based on 118 reviews Information Technology and Services 77% Computer & Network Security 11% Computer Software 4% Telecommunications 4% Other 4% ## Pros and Cons Extensive integration ecosystem 82% positive reviews out of 51 Most reviewers find integrations enable seamless connections with third-party tools, centralizing operations and enhancing productivity. Christopher H Systems Engineer, 51 - 200 employees. "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." Frequent performance slowdowns 79% negative reviews out of 34 Most users report performance and speed issues, including sluggish response times, lag, and occasional system instability. Fran B Business Development , 51 - 200 employees. "There are some issues with latency and ability to use product services when updates have been released." Comprehensive project and ticket system 96% positive reviews out of 25 Most reviewers describe project and ticket management as centralizing tasks, streamlining workflows, and supporting efficient collaboration. Jake F Second Line Sysadmin, 501 - 1,000 employees. "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward." Flexible workflow automation tools 83% positive reviews out of 24 Most reviewers indicate workflow automation reduces manual errors, saves time, and adapts to diverse business processes. Joshua J Director, 201 - 500 employees. "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.3 (56) 71.43% of 56 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.3 (37) 86.49% of 37 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Escalation 3.8 (31) 51.61% of 31 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Remote Access/Control 4.0 (30) 60.00% of 30 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Patch Management 3.8 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Real-Time Notifications 3.4 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs ConnectWise PSA 95 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create backups and provide methods to recover deleted/lost data Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Monitor and record expenses such as purchases or charges incurred Plan, manage, and track the financial activities of an individual or organization Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Schedule predetermined or ad hoc maintenance services and labor requests Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (248) 4.1 Based on 248 reviews ## Pricing Value for money 3.7 (207) ### Starting price Free trial not available Value for money 3.7 (207) 3.7 Based on 207 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (234) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (234) 3.7 Based on 234 reviews ## User reviews Overall rating 4.1 Based on 277 reviews Filter by rating 5(113) 4(105) 3(38) 2(10) 1(11) Mentioned topic Sorted by most recent DL David L. MSP Architect Information Technology and Services ### "Great PSA system is you take the time to set it up according to your needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Pros Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Cons The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jim H. Senior Engineer Information Technology and Services ### "Connect Wise: Proceed at your own risk!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2026 I am not a big fan of the platform overall. I have used it in multiple companies and each organization has either gotten rid of it or is in the process of doing so. Pros It tracks things and does a decent job of ticketing an management. I feel that workflows do help quite a bit. Configurations and many other features are helpful anyone. Cons I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over. Better scammer protection from a security perspective would be a welcome addition. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I moved jobs to this place. I had used Freshdesk in other orgs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User President Computer & Network Security ### "Complete and does its job well, but pricey and stuck back in time..." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 11, 2026 Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reasons for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kyle V. Senior Support Specialist Information Technology and Services ### "ConnectWise PSA Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. Pros Been using it for 8 years now, really great for ticket management, automation, customer support is quick too Cons I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Eileen W. Senior Business Analyst Professional Training & Coaching ### "If Setup Right, It's a Powerful Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 26, 2026 Pros If setup correctly it's a powerful tool! It has many integrations across many softwares and highly customizable. Cons Steep learning curve for sure, it's best to consult someone for proper setup. You do need to be careful of notification/email fatigue but again, if setup right it's a great tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julee C. VP Client Services Computer Software ### "Still Happy to use PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Danny T. VP of Operations Computer & Network Security ### "ConnectWise PSA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 14, 2025 ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. Pros ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. Cons Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tina W. Technician Public Safety ### "Excellent cloud ticketing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out! Pros ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. Cons Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jake F. Second Line Sysadmin Telecommunications ### "A Feature-Rich Platform Backed by Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. Pros It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. Cons Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Help Desk Manager Information Technology and Services ### "4 Year Veteran of ConnectWise PSA Reviews the Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 1, 2025 I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. Pros I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. Cons The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) I went to another company that had this in place and loved ConnectWise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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