# RateTiger Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RateTiger the right Hotel Channel Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106890/RateTiger/reviews --- RateTiger 4.5 (37) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of RateTiger Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Hamada E Operation Manager Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The Software of ratetiger make the life easy in regards of controlling the inventory , price , rate shopper ,price analysis and morover managing rates , the software easy to use and integration process with suppliers and the system is very efficient and easy .“ April 7, 2021 KW Karen W Financial ControllerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “room types not listed in alphabetical order so it is difficult to find when you have a lot.“ June 9, 2022 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alankar B. Director -Sales & Marketing Hospitality Used the software for: 2+ years ### "Ratetiger - Ease of distribution & Excellent support team" December 10, 2019 5.0 My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this software.Single window operation is must tool when you compare to other similar product.Pricing is the one issue which they can work out specially with long standing client - mainly in price sensitive market like Dubai. Pros Best part of the software is customer support , wherever you stuck just drop an email to support team & they make sure query resolved.Its single window use for inventory , rate , stop sale , LOS is USP. We are using them since last 06 years and keep recommending to our peers as well.This software is very user friendly , which comes so handy during training session with new staff. Cons Pricing - Mainly for long time associate they should reduce pricing or try to add new features like Live OS or revenue management tool without any charges. Alternatives considered [AxisRooms](https://www.capterra.com/p/170914/Hotel-Channel-Manager/)[RateGain](https://www.capterra.com/p/142933/RezGain/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing RateTiger Single Window operation . Review Source Response from eRevMax December 12, 2019 Dear Alankar, Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger SA Sherif A. Regional Director of E-Commerce Hospitality Used the software for: 2+ years ### "Amazing tool but requires to be more user friendly" December 10, 2019 4.0 It is good but I wouldn't recommend it to friends unless they fix this rate weights issue. Pros It has a lot of features and flexibility to apply many setup requests Cons 1- I have to repeat all the rate weights setup for any new channel that I have to connect to Rate tiger. Since I - manage a group of hotels, each hotel has around 10 room types, in addition to single and 3rd and Quad occupancy for each room time, it became having a new channel on board is like killing me times because I have to repeat setting up the rate weights for all these hotels and room types again. I used other channel managers like Rate Gain and Site Minder in previous hotels companies and the connecting process was much easier than this, it is only one time configeration on the channel manager and is applicable to any new channel that we connect, all i do is the room type mapping for any new channel and that is it! 2- there are some channels that requires a specific complicated way to setup theri rate weights like TBO and Expedia, we didn't know that until we referred back to support team and advised us this issue and then asked us to do illogical calculation to have such channels on board, so this system really is not user friendly. Alternatives considered [Busy Rooms CRS](https://www.capterra.com/p/171416/Busy-Rooms-Central-Reservations-System/) Reason for choosing RateTiger I joined my hotel company and they were already having Rate Tiger. Review Source Response from eRevMax December 12, 2019 Dear Sherif, Thanks for your kind review. Rest assured, we've taken note of your feedback. We are glad to know you like RateTiger and we would further work on to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger Sandeep G. Ceo Hospitality Used the software for: 1-2 years ### "Overbooking, rude staff, do not use. " January 25, 2024 1.0 Overbooking, staff very rude, management not responsive. Do not make this mistake. Pros Cheap, but you pay peanuts, you get monkeys like these guys. Cons Overbooking, rude staff, non responsive management Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Cost. It was a mistake, should not have done it. Review Source VR Verified Reviewer Operation Manager Hospitality Used the software for: 2+ years ### "Manage Your Inventory " April 7, 2021 4.0 Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels , Which impact positivily direct on the customer satisfaction and increase in the same time the productivity and reduce waste times and concentrate in the real business . Pros The Software of ratetiger make the life easy in regards of controlling the inventory , price , rate shopper ,price analysis and morover managing rates , the software easy to use and integration process with suppliers and the system is very efficient and easy . There are many features available in the software that enables you to easily control the product you sell and get seameless Experience . Cons The features of the software are very efficient and professional , we were able to connect the system to the booking engine very easily plus ability to connect with the most metasearch sites , and even guest experience sites as well. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing RateTiger we choose ratetiger suite as the provide quality customer service , many features in one softeare and in the same time very reasonable and competative prices . Review Source Response from eRevMax May 21, 2021 Dear Patron, We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs. Your feedback encourages us to work harder and continue to provide you with world-class products and support. We look forward to our continued association in the coming years. Have a great day! Best regards, Team RateTiger VR Verified Reviewer Director of Revenue & Reservations Hospitality Used the software for: 2+ years ### "Great tool for a good price" May 30, 2022 5.0 Easy to use product, helps to reduce daily workload a lot. Pros Implementation was well planned, took a bit longer than scheduled. Support is fast and effective Very small downtime and errors Cons Support was a bit inconsistent in the beginning. I have asked for a dedicated support person, since than it is working perfectly fine. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing RateTiger Cost-quality ratio was best. Also RateTiger does connect to a lot of channels you may not even aware about yet. Review Source Response from eRevMax June 1, 2022 Hi Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! JL Jani L. Revenue Manager Hospitality Used the software for: 2+ years ### "Awesome" December 10, 2019 5.0 Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so we don't need to worry about rate parity. Pros From my point of view RateTiger is intuitive and easy to use. I am able to manage each channel separately or all together and it is pretty simple to do so. Cons We set up RateTiger for the new property during October 201 and mostly the set up is pretty simple, we encountered some challenges. How ever, these challenges were mostly in OTAs end, not RateTiger's (ant nothing major, just some restrictions in OTA's end for room amounts and room type names). Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing RateTiger Our experience with RateTiger earlier in previous hotels, we knew the product and there was no reason to switch. Review Source Response from eRevMax December 11, 2019 Dear Jani, Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger LS Luz S. Corporate Sales Manager Hospitality Used the software for: 2+ years ### "Great Product - Easy to use " May 20, 2022 4.0 In general, the experience was very good, but they could update it to make it even more friendly and compete with others. Pros The system is very friendly and easy to use Cons It would help a lot if technical support had offices in Mexico or 24 hours a day since in emergencies you always have to wait for Indian time Reason for choosing RateTiger The benefits were more and the system was friendlier Review Source Response from eRevMax May 31, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "Amazing user friendly product" June 4, 2022 5.0 I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very helpful for Training and service. Pros Rate Tiger make the management happy in regards of controlling the room inventory , maintaining rates, price analysis. The software is very user friendly . Cons Nothing really in every aspect from Software to service. It also helped us to connect with GDS. Reason for choosing RateTiger Rate Tiger provided quality customer service and better software with reasonable and competitive prices. Review Source Response from eRevMax June 9, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! Bojan G. Business Development Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Great compset rate checking tool!" August 12, 2019 5.0 Great. A great rate monitoring software. Pros I have used Rate Tiger for over 2 years, before the company I worked for switched to a competitor software. As a Revenue Manager it was important to have an up to date daily overview of your compset pricing which is what Rate Tiger has been prioviding without a fault on a daily basis. I used the daily rate tiger reports as the basis for setting the hotel pricing strategy along with the pick up trends and other market information. This tool simply makes your life easier as you do not have to check day by day the competitor pricing, multiply this by 7 or 8 direct comeptitors etc. Simply a lifesaver. Cons Sometimes the rate infor wasn't up to date or available for some properties, prompting an error message. Overall no major issues to report. Switched from [PriceGain](https://www.capterra.com/p/178806/RateGain-for-Package-Providers/) Top Management/Corporate decision. Review Source Response from eRevMax December 12, 2019 Dear Bojan Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger Irene V. Director Hospitality Used the software for: 2+ years ### "Easy to use" May 19, 2022 5.0 Pros easy to use, good overview via the dash board Cons all features are very good, we have nothing to complain about Reason for choosing RateTiger price and functionality Review Source Response from eRevMax May 31, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! IL Izzo L. Sales Manager Hospitality Used the software for: 1-2 years ### "sometimes good, most of the time negative" May 4, 2018 4.0 Pros don't know, when it works we appreciate the fact that you can update quickly all websites availability and rates Cons we have to check all websites everytime and we alwsays find mistakes both for availability and rates, seems it is good but not for our needs Review Source Response from eRevMax December 12, 2019 Dear Luigi Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger JJ Jacob J. Deputy IT Manager Recreational Facilities and Services Used the software for: 6-12 months ### "RateTiger" December 16, 2019 4.0 The team is very well versed with their product and business approach. Hence, have received good support and guidance. Pros A highly skilled team managed stable system. Cons I didn't observed anything in particular, found the system really useful to our business approach. Reason for choosing RateTiger We didn't used any other system. Review Source Response from eRevMax June 2, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! lT lene T. Used the software for: ### "Excellent customer service" April 5, 2017 5.0 We are very pleased with Rate tiger as a channel manager and its functions. As most channel managers deliver the same type of product the factor which played an important role for us when choosing a system what the level of support we received. Rate Tiger has proven to be a great support in the set up stage as well as continue to support us in a very efficient matter once we experience and issue. Rate Tiger understand how big impact a techinal issue has on our business and are working hard to resolve an issue fast. Review Source KK Kasi K. Hotel management Hospitality Used the software for: 2+ years ### "I don't know where my hotel would be without it " November 12, 2021 5.0 Pros It was easy to learn how to add and change prices for each website. Cons I cant find anything I can complain about yet Review Source Response from eRevMax June 2, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! JB Jörgen B. Revenue Manager Hospitality Used the software for: 2+ years ### "Good channel manager" May 30, 2022 5.0 All in all, very satisfied with the experience, we haven't had any major outages and on the few occasions when something fails (like delivery of a reservation) you always get an error report by mail so nothing is missed. Pros Great channel manager that works well both for uploading rates & inventory as well as downloading reservations. Integrates well with our PMS which allows for easy updates for all connected channels. Cons Some elements of the admin system are very slow, which can make setting up a new rate code quite tedious. However, once that is done it runs smoothly. Review Source Response from eRevMax June 1, 2022 Hi Jörgen Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! BDA Bennett Dwommoh A. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Very Esy Interface " June 2, 2022 5.0 Channel Management. I no longer have to use individual extranet like previously Pros Very easy interface to use. No complications at all. support team is very proactive Cons the mobile interface could be better in usage Review Source Response from eRevMax June 6, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! GP Gaurav P. General manager Hospitality Used the software for: 2+ years ### "Outstanding " May 27, 2022 5.0 Pros Have been using the software for over 5 years. It’s a wonderful software , really easy to train staff on. Helps with rate management, analytical data helps a lot. Cons Nothing. The software is brilliant, can’t fault it Review Source Response from eRevMax May 31, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! sE scott E. Managing Partner Hospitality Used the software for: 2+ years ### "The right mix of all online products" June 2, 2022 5.0 Pros Rate Tiger for Wolcott Hotel NYC combines all the necessary parts of an online presence that is needed in today competitive market. Cons Meta, i hate meta so not prodcut can make me like the process of giving away money. But RateTiger makes it easy to use the Meta tools. Reason for choosing RateTiger A live person answers questions 24/7/365. Review Source Response from eRevMax June 6, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! FB Fredrik B. Owner Hospitality Used the software for: 2+ years ### "RateTiger is good but could need some improvements" December 16, 2019 4.0 Like I wrote we like the program very much but Think that it would be even better if Everything worked more frequently withour errors. Pros It's quite easy to manage and use, it saves a lot of time to manage all channels in one click. Good support Cons There is a lot of errors over the years, often we need to Contact support though the reservations, cancellations and modifications doesn't Always come to our e-mail. Some reservations isn't delievered at all and it's very frustrating with downtime… The support is good but sometimes too fast, now I've fixed Skype so now it's easier to handle. Reason for choosing RateTiger More cheaper Review Source Response from eRevMax December 17, 2019 Dear Fredrik, Thanks for your review and rating. We really appreciate your feedback. I am glad that you are not connected to our support via Skype for quicker resolution of issues and we hope that things will only get better. Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience. We look forward to serving you as best as we can! Have a great day! Best regards, Team RateTiger TC Terrence C. Head of Reservation & Revenue Hospitality Used the software for: 2+ years ### "Comments" December 14, 2019 4.0 I had a very good experience with RT across two companies for the past years. However, the customer / product services provided by your side are not as good as before, on responsibility, stability as well as on product knowledge. Especially when the first time I used your GDS service, it was a total mass and chaos. Pros Convenient & Pricing Support (before) Cons Stability & support (nowadays) Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Review Source Response from eRevMax December 17, 2019 Dear Terrence, Thanks for sharing your feedback. We continue to invest in building our channel connections to offer new distribution services and also parallely train our teams to be able to offer you the support you need. We are sorry that you found some gaps in our services - we are looking into this on priority and assure you that we will make up for this. We thank you for putting your trust in us and giving us a chance to be your connectivity provider. Kindly allow us to look into the matter and revert to you with how we can improve our services. Best regards, Team RateTiger AR Anil R. IT System Executive Hospitality Used the software for: 1-2 years ### "Good Channel Manager Software with fast customer support" June 3, 2022 5.0 Pros The customer support of the rate tiger is fast, we can do almost all the channel manager. Cons Not faced any issues till now while using the software. Review Source Response from eRevMax June 7, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! afB abdel fattah B. Ecommerce Manager Hospitality Used the software for: 2+ years ### "Palm Plaza" June 3, 2022 4.0 Good Pros easy to use , desing , support , fast login Cons mapping is hard in the bigininig , configuration also Review Source Response from eRevMax June 7, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! IE Isa E. Reservations Supervisor Hospitality Used the software for: 2+ years ### "Great Customer Support" May 27, 2022 4.0 Pros Great user surface and customer support. Cons Glitches and errors in transmission for MLOS etc Review Source Response from eRevMax June 1, 2022 Hi Isa Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! fB francisco B. ecommerce and tour&travel Director Hospitality Used the software for: 2+ years ### "performance sometimes is bad" December 16, 2019 5.0 this software meets my need Pros functionality, easy use, easy acces, fast, Cons sometimes the performance is bad, failure Reason for choosing RateTiger yes, functionality Review Source Response from eRevMax December 17, 2019 Dear Francisco, Thanks for sharing your review and rating for RateTiger - we really appreciate your honest feedback. We have taken note of certain update failure issues that you have experienced. We take connectivity very seriously and invest a lot in ensuring all our channel connections are up to date. However there are times when channels make certain tweaks at their end, which are not notified to us, due to which the updates do not flow seamlessly. Given this dependency on third party sales channels, we are sometimes unable to deliver the updates in real-time as is expected, and hence the failover. Having said that, we will surely work on this further to plug any potential gaps to offer you our best service. Wishing you and your team a very happy festive season ahead! Best regards, Team RateTiger UK Umesh K. Operation Manager Hospitality Used the software for: Less than 6 months ### "Best Channel Manager for Non-Hoteliers Professional" December 14, 2019 5.0 RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to optimize their distribution channels effectively. RateTiger Channel Manager and its related products are very efficient for hoteliers and revenue management teams as they can manage online channels in just a few clicks. I am very happy with the product & support and highly recommend other hotels in the region to use it. Pros Smart Filled Area and Mobile App LIVEOS. Cons 1\. When you login, system shows that you have been connected other place. You must show last login and active session for account to know where & who logged-in. As a property, I feel unsafe in this system about login process. 2. If you create secondary user in system, you can't hide System Setting Option. You can only hide Widgets BUT not Settings which is quite unsafe again. Before I have raised a Question why there is no Password reset option then it was added in login page. eRevMax is International company and they need to work more in providing safe and secure login process. Reason for choosing RateTiger 1\. My friend started and he advised that it looks better. 2. Indian Sales and Support. 3. Pricing. 4. Smooth Invoicing and Negotiated contract period. Review Source Response from eRevMax June 2, 2022 Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple! Similar Products Featured