# Shipwire Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shipwire Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more. Source: https://www.capterra.com/p/105628/Shipwire --- # Shipwire Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shipwire ## What is Shipwire? The Shipwire Platform is a cloud-based software platform that enables thousands of brands and online retailers to manage their order fulfillment operations. The Shipwire Platform connects to fulfillment centers, shipping tools, web services, innovative developer tools and is integrated with top ecommerce platforms that put it at the forefront of cloud logistics. We are rapidly moving to create applications that make it simple to control your logistics network from any device, anywhere. ## What is Shipwire used for? [Warehouse Management](https://www.capterra.com/warehouse-management-software/)[Shipping](https://www.capterra.com/shipping-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shipwire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ingrammicroservices.com/&name=Shipwire) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shipwire 1.3 (16) VS. [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting Price $30 Per Month Starting Price $225 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (16) Ease Of Use 4.7 (596) Value For Money 1.4 (14) Value For Money 5.0 (515) Customer Service 1.2 (16) Customer Service 4.7 (572) ## Shipwire alternatives [4.5 (414)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting price $39.00 Per User, Per Month [4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/) Starting price $500.00 Per User, Per Month [4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month [4.6 (75)](https://www.capterra.com/p/148441/SKULabs/reviews/) Starting price $299.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Air Shipping Ship packages/goods by aircraft API Application programming interface that allows for integration with other systems/databases Container Shipping Shipping products/goods in containers CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Service Management Manage relationships with customers and address customer concerns Freight Shipping Shipping products/goods by land, sea or air Shipwire 27 features Ship packages/goods by aircraft Application programming interface that allows for integration with other systems/databases Shipping products/goods in containers Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage relationships with customers and address customer concerns Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Track and manage inventory levels to maintain proper supply Group and package individual but related items as one package set Transportation of goods/products over long distances using ship Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Manage and organize the shipping, tracking, and delivery of packages Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Manage all receiving processes within a warehouse View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Manage and track orders being shipped to customers Integrates with shipping services Negotiate best prices and choose the right vendor for various purchases Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 1.9 (14) 1.9 Based on 14 reviews ## Pricing Value for money 1.4 (14) Free Trial Free Version Basic $30.00 Per Month Value for money 1.4 (14) 1.4 Based on 14 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.2 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.2 (16) 1.2 Based on 16 reviews ## User reviews Overall rating 1.3 Based on 16 reviews Filter by rating 5(0) 4(0) 3(2) 2(1) 1(13) Mentioned topic Sorted by most recent AM Andrea M. OM Retail ### "Outsourced bad support, horrible experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 28, 2023 One of the worst warehouse experiences we had Pros At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support Cons Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Debbie L. DIRECTOR Retail ### "How to destroy cusomter relationships" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2022 Terrible. We went from making a profit to have to terrible customer reviews and having to shut down our UK arm of the business. It cost us in excess of half a million GBP. Customer service was non-existent. Pros Nothing. Everything about the software and the company was terrible. It took their programmers weeks and weeks to resolve anything. Cons It was unable to calculate stock accuracy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Anne J. Director Accounting ### "Want to go broke?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 6, 2019 Shipwire will send you broke. f you want to go broke, use Shipwire. If you'd like to stay in business, use another company (we have moved all of our stock out of Shipwire in the USA, UK and Australia). Pros Nothing. It is clunky, slow and costs a fortune. They have lots of hidden fees and terrible customer service. Cons As a business owner, I never give bad reviews because I understand how much effort, dedication and sacrifice goes into building a company. However, I feel the need to give this advice to anyone considering Shipwire because their mismanagement nearly sent us broke- do not do it. Their customer service is terrible, they dropped an entire pellet of our goods and didn't tell us, they lost hundreds of units and only found them 6 months after we moved all of our stock out of their warehouses. They are expensive and have lots of hidden fees. They are incapable of basic work orders or instructions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director of Business Development Apparel & Fashion ### "Do yourself a favor and use a different company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2019 Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else. Pros You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should. Cons If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Luke M. Operations Manager Airlines/Aviation ### "Do not go there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 16, 2019 Horrible. Pros There are absolutely not pros to Shipwire. Cons They will lose your stock. They have terrible customer service. They are not that good at doing the basics of logistics. Don't use them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mamie E. Marketing and Communication Coordinator Non-Profit Organization Management ### "Easy to use, but customer service isn't the best" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 July 11, 2019 We face some frustrations, but overall it's a great platform. Pros The platform is very intuitive and simple to use. It's easy to change and update orders. It's an excellent system. Cons The customer service isn't great. Even when they can be reached, it's not easy to get a solution to an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Corey T. Owner Internet ### "The Lose Your Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 21, 2019 Would advise against working with them, as they simply have no concept of customer service, it's all about their needs not yours. Pros Interface is easy to use. However I would not advise using them, as this is the only thing they have. Cons The software is fine, the people behind it are not. First, they lose your inventory and are non-apologetic about it. They also sometimes tell you you have stock, when you don't, causing major issues. Support is based in the Philippines, and you can expect cases to take months to get solved if at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ryan M. manager Logistics and Supply Chain ### "RUN!!! do not pass go, do not collect $5k or whatever they offer you" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2019 What a horrible experience. They shipped our inventory 2x costing over 10,000 on top of this they charged us for the shipping. Our inventory was lost for over 2 months at their warehouse. I have no idea how it could have been a worst experience. Run from this company if you can. No matter how cheap they promise to fulfill YOU will pay in the LONG RUN! Go to uniqueclique in ga or shipmonk or fulfilrite or amz anyone would be better! Pros the blue background and the name is catchy Cons The people (not) running this company, the incompetence, the software sync with the actual warehouse does not match up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP jeff p. owner Sporting Goods ### "Garbage Company. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 3, 2018 They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned. Pros at first we liked that hey linked into shopify. Cons I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Board Advisor Airlines/Aviation ### "Terrible on all counts" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2018 Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership. Pros When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them. Cons When it fails. Which is frequently. With very poor service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/105628/Shipwire/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)