# ADVANTAGE 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADVANTAGE 365 the right Event Rental solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104749/ADVANTAGE/reviews --- ADVANTAGE 365 4.5 (34) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ADVANTAGE 365 Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews AP Andrea P Director of ComplianceTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “This software is flexible to your needs, and plenty of options for customization.“ January 5, 2022 MW Michael W Executive Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “The support staff isn't as strong as it used to be.“ November 12, 2024 nr nicole r safety and human resourcesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “great customer service when help is needed in a timely manner“ January 5, 2022 AG Adam G IT DirectorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “user interface is dated and requires a lot of user training“ January 5, 2022 KS Katherine S PresidentMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “Ridiculously cumbersome and frankly, unusable. “ January 5, 2022 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Samir M. Director of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Panus USA LLC RMI Review" November 12, 2024 5.0 Overall experience has been good. Recording all past history to get RMI up to date was a lot of work, but RMI support team helped me out. Pros What I like the most is the support that comes with it. As a new bookkeeper, I have a lot of questions the support team has assisted me with. Cons Comparing to QB, it is not as simple. But that was known from the start. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) needed better tracking. Quickbooks was too simple for our business Review Source MW Michael W. Executive Vice President Logistics and Supply Chain Used the software for: 2+ years ### "Customer Review" November 12, 2024 5.0 RMI has been great to me overall the past 5 1/2 years; however, it has been getting harder to get someone on the phone in the support department though. Overall, we would love to keep working with RMI and we have had very good experiences. Pros How easy the software is to use. The help of the support staff - not as good as it once was though. Cons The support staff isn't as strong as it used to be. Review Source Response from RMI November 25, 2024 Michael, thank you for your thorough, honest review - your feedback is invaluable. We do want to acknowledge and apologize for your recent difficulties in reaching our Support team. Support continues to be a great source of pride for us as a reliable source of assistance no matter how straightforward or complex the request - our customers should expect nothing less TH Trevor H. COO Medical Devices Used the software for: 6-12 months ### "SERP Review" January 6, 2022 3.0 I have been largely frustrated with the platform and the support. Pros The client’s ability to require approval on selected equipment and the client facing portal. Cons Access to helpful training, limited customization on contract terms, limited approval flows on purchasing, limited report/data export, charges on secondary items on formulary, not knowing about operational changes prior to update releases or when they will occur. Switched from [Brightree](https://www.capterra.com/p/213076/Brightree/) Customer portal, equipment reservations and locations are not suited for DME/HME in Brightree. Review Source KS Katherine S. President Machinery Used the software for: 2+ years ### "Not your target customer but... " January 5, 2022 5.0 The support at RMI is fabulous. We have an onsite computer science engineer with a specialty in Database management and she and \[SENSITIVE CONTENT\] at RMI have done an amazing job of configuring our package to support the very unique aspects of our business so that we have the data and metrics we need to manage our business. Pros We are a manufacturer of custom tooling used by the plastics industry to decorate and assemble their products. The reason we bought this is because we were already using Navision and had done some custom programming that handled the detailed data and work instructions on over 40,000 molds that we have on file for our customers. This was the only software option we found that could be configured to make order entry relatively easy. Cons The CRM component is a hot mess. Ridiculously cumbersome and frankly, unusable. We had to purchase Salesforce.com and run that separately which is a shame. We also use ZoomInfo. Too bad this software can't have an embedded CRM feature that functions like Salesforce and integrates with ZoomInfo. Reason for choosing ADVANTAGE 365 Previous experience with Navision RMI's back office support Need for customized database Review Source Response from RMI January 7, 2022 Hi Katherine, Thank you so much for the thoughtful review! We're always glad to help! We're also hopeful that in the next release, the CRM portion might be a little smoother. LS Lucy S. National Account Director Construction Used the software for: 6-12 months ### "Captures the Details" January 6, 2022 4.0 The fact that there isn't an Instructions Handbook given to the customer after the setup left us having to create our own. This should have been customized with the pages we use and given to us. Also, the training should have given us a big picture explanation first and then been broken down from there. It seems like we went straight into pages that looked like Greek to us when we started. Not everyone who knows how to use a product is skilled at training others to use it, but there are programs to teach people how to train others more effectively. Having well-trained trainers will help your customers tremendously. Pros Considering our business model is atypical, the software allows us to do most of what we need to do. Cons Having to create a new PO for recurring charges every month without the option of it automatically generating on its own is ludicrous for us. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) It wasn't robust enough for what we needed. Review Source Response from RMI January 7, 2022 Hi Lucy, Thank you so much for the feedback! This is the kind of specific, actionable information that will help us improve our system. Thank you! SB Stephanie B. Accountant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Accounting Features" January 6, 2022 5.0 allows us to work remotely in the same program Pros The ability to run credit cards during billing Cons The difficulty with making changes in accounting, wish it worked more like quickbooks sometimes.. if a mistake it made you can't easily go back and fix it, such as a date change or quick adjustment Review Source Response from RMI January 7, 2022 Hi Stephanie, Thank you so much for leaving us a review! We completely understand why it's frustrating to have to reverse entries in order to fix them, unlike QuickBooks. But, in the event of an audit, that kind of requirement leaves an audit trail that would make it a lot easier for your company. Hopefully, that helps a little, but in the meantime, please feel free to call into Support if you ever need more assistance! AP Andrea P. Director of Compliance Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing Support" January 5, 2022 5.0 This program is great for inventory control and billing. Pros This software is flexible to your needs, and plenty of options for customization. Cons The abilty to batch credit cards only when we batch the invoices. I'd love to be able to do it on an "as needed " basis. Review Source Response from RMI January 7, 2022 Thanks for the great review, Andrea! And we appreciate the helpful feedback about credit card billing! Thanks for being a rockstar user! TT Teri T. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Loanstar Leasing" January 5, 2022 4.0 Great Pros System is very user friendly and the help line is great to work with. Cons Maintenance system, hard to move around and to many steps involved. Review Source Response from RMI January 7, 2022 Hi Teri, Thank you so much for the review! If there are specific struggles you're having with the maintenance area, Support will be glad to help you through it or set up a one-on-one training. Support and training are always available for no extra charge, so use us as frequently as you need! RG Roger G. Purchasing Oil & Energy Used the software for: 1-2 years ### "Work for all my job functions" January 5, 2022 5.0 I find the system very easy to use. Pros I like the ease of use everything is seamless. Cons I would like to see access to online training accessible from within the software. Review Source Response from RMI January 7, 2022 Hi Roger, Thank you so much for the great review! We're so happy you find it easy to use! JL Jeana L. Purchasing Agent Telecommunications Used the software for: 2+ years ### "Review of Advantage 365" January 5, 2022 3.0 Pros Much easier to use that the last version of this software. Like the fact that we can use an install version and a web cloud based version Cons The inventory and asset control process is tedious, and can be more user friendly. Review Source SB Stacey B. SERVICE WRITER Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great functionality and ease of use" July 19, 2022 5.0 Great for logging work hours and efficiency Pros It's easy to use and understand. I love how the system will explain any issues. Cons That if you have too many windows open, it will freeze. Review Source jK jessie K. RVT Manager Medical Practice Used the software for: 1-2 years ### "Reliable and Easy-to-Use, with Minor Drawbacks" March 26, 2026 4.0 Overall, a solid and reliable system that streamlines inventory and order management. It’s easy to learn and improves daily workflow, though occasional bugs and limited customization can be frustrating at times. Pros Easy to use platform with solid inventory tools, helpful support, and smooth order management. nice! Cons It had Occasional bugs, limited customization options, and slow response times from support at times. Review Source AG Adam G. IT Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good all around product" January 5, 2022 4.0 Great support from RMI. Software can be customized when needed. Easy interface to other application from web services Pros does everything (like a Swiss Army knife...) Cons user interface is dated and requires a lot of user training Reason for choosing ADVANTAGE 365 Integration with Jet reporting makes getting data out easy. RMI is a great company to work with. Review Source KK Kasey K. Customer Service Hospital & Health Care Used the software for: 2+ years ### "RMI Great " January 6, 2022 5.0 Pros This software is easy to use on a daily basis. The customer support is excellent whenever you have a question. Cons No complaints, if there is a problem customer support always walks you through. Review Source DC Danny C. Director of Sales and Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Duval Semi Trailers" September 19, 2018 5.0 Advantage 365 does everything we need and more. We enjoy the vast amount of data collected as well as reporting for our customers. Pros The software is very user friendly. It flows easily with our users and it is not difficult to train on. If anything, it offers more features than we need. Lot's of data and easy reporting. Cons We do not enjoy the upgrades. We find that they do have advantages, but not having the option to upgrade as our decision is aggravating. We would always like the option to use the system we think best fits our company. Review Source Response from RMI September 6, 2019 Hi Danny, Thank you so much for your thorough, honest review. If we're being honest, we don't enjoy the upgrades either, but thank you for sticking with us through them! We are always here to answer your questions and address your concerns. Thank you for your review and we're so glad that our reporting and data has been valuable to your business! Sincerely, RMI CH Carmen H. AP/AR manager Hospital & Health Care Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] is the best" January 6, 2022 5.0 Pros The training and help I got and still get from \[SENSITIVE CONTENT\] is better than any other company I have ever worked with. She is patient, knowledgeable , nice and more. I love \[SENSITIVE CONTENT\] Cons It is expensive to add new users and not easy to integrate with other programs. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) 2013 Review Source DM Dan M. Purchasing Mgr Packaging and Containers Used the software for: 2+ years ### "Veteran RMI user" January 5, 2022 5.0 Pros Easy to learn & easy to use, using RMI is a no brainer Cons No issues right now, hopefully it stays that way! Review Source Response from RMI January 7, 2022 We really appreciate the great review, Dan! We hope you keep loving it too! DS Devonta S. help desk Information Technology and Services Used the software for: 2+ years ### "Ninja is great" January 5, 2022 5.0 Pros It very easy to use and its easy to manage all our clients in this software. Cons dont have any cons about it, there is nothing to not like about it. Review Source aG angel G. shop foreman Transportation/Trucking/Railroad Used the software for: 2+ years ### "great product " January 5, 2022 4.0 Pros fast and easy to used it tells you the error clear and what to fix Cons that you cant copy and paste everything Review Source lW lawrence W. VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Outstanding " May 19, 2021 5.0 Pros The features of the program allow us to grow without having to expand our employee base. The critical benefit to our company however is the customer service and their ability to seemingly "read my mind" when it comes information I need and / or the format that is understandable. Cons I honestly cant think of anything that i have not liked Review Source Response from RMI January 6, 2022 Lawrence, thank you so much for your kind words and for your business! It is truly our pleasure to be your software partner! BS Brian S. Sales Machinery Used the software for: 2+ years ### "Multifaceted software" January 6, 2022 4.0 From sales, manufacturing and inventory control, this is useful. Pros The ability to use in manufacturing, sales and inventory management Cons Trying to assemble reports can be complicated but support is very helpful in this. Review Source Response from RMI January 7, 2022 Hi Brian, Thank you so much for the feedback! We are proud of our Support and are glad that they are able to help you with your reports. In the meantime, we'll keep improving the user experience as well! -RMI jW jacob W. SERVICE MANAGER Machinery Used the software for: 1-2 years ### "rmi" January 5, 2022 4.0 i can stay organized and scroll thru the list of jobs on service tab Pros the smooth operation and organization of the software Cons i dont deal with most of the functions only the service side and it is nice to use Review Source mB marc B. Managing member Transportation/Trucking/Railroad Used the software for: 1-2 years ### "No title" January 5, 2022 4.0 Pros Offers full asset management of our fixed assets. Cons While a comprehensive asset management system, it is geared/terminology more accounting/financial focused. Review Source JP Jailene P. SERVICE WRITER Automotive Used the software for: Less than 6 months ### "Easy to pick up, but has some quirks" January 5, 2022 4.0 Pros It's very easy to pick up. Most things are laid out in a format that spells out what you need to input into the system. I use it as a service writer. Cons There should be a way to paste tech work journals and stories into the boxes. Some of the error codes aren't self explanatory so it can be very confusing. Review Source CC Chuck C. Technician Logistics and Supply Chain Used the software for: 2+ years ### "It works for our needs" January 5, 2022 5.0 Pros Functionality and practical usage of the software fits our needs Cons the linking of attachments from the software to local does not work and support seems not to be able to fix it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.